Heritage Manor Of Baton Rouge II

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Heritage Manor Of Baton Rouge II Heritage Manor Of Baton Rouge II Heritage Manor Of Baton Rouge II Heritage Manor Of Baton Rouge II

Heritage Manor Of Baton Rouge II

9301 Oxford Place Avenue, Baton Rouge, LA 70809

For more information about senior living options: (844) 490-3973

4.5 from 100 reviews
5 stars
82
4 stars
7
3 stars
1
2 stars
3
1 stars
7

Skilled Nursing Facility

Overall Review of Heritage Manor Of Baton Rouge II

Pros

  • pro The staff was very pleasant, courteous, professional, proficient, thorough, and displayed excellent teamwork while promoting safety and wellness.
  • pro Nurse Yolanda, Nurse Diamond, and Megan the nurse aide are praised as the best and for always going above and beyond.
  • pro The facility was very clean, well maintained, and did not smell like older senior places.
  • pro The atmosphere is pleasant, and the staff is friendly and caring.
  • pro The attendants were very friendly and the staff was attentive to residents' needs.
  • pro The facility is well managed and considered one of the best in Louisiana.
  • pro The staff greeted visitors warmly and made residents feel well taken care of.
  • pro The nurses and aides were helpful and had great bedside manners.
  • pro It is described as a warm-hearted place, one big happy family.
  • pro The place is immaculate and offers a positive experience for families visiting loved ones.

Cons

  • pro The staff are extremely rude to residents.
  • pro Medications are not given on time.
  • pro Aides lie about providing care and do not deliver the care they claim.
  • pro Rounds are not performed; residents do not receive water or ice or regular hygiene, increasing infection risk.
  • pro The facility is severely understaffed, with aides handling many residents on very long shifts, leading to poor care.
  • pro CNAs are often missing in action, leaving residents unattended and neglected.
  • pro Personal belongings are misplaced or mishandled, causing distress to families.
  • pro Rooms are kept at unsafe, uncomfortably low temperatures (around 60F), potentially harming residents.
  • pro Residents are left unattended for long periods, sometimes in chairs, leading to neglect.
  • pro Some reviews describe the facility as dangerous, with claims that it can hasten decline or death for loved ones.
  • pro Specific incidents include diaper rash, urine-soaked clothes found among belongings, and general disorganization.

Review

Heritage Manor of Baton Rouge presents itself as a place of warmth and care, but the reality described by families and visitors runs a broad spectrum from praise to serious concern. Across the reviews, some visitors encountered a welcoming, well-run environment where staff were repeatedly described as pleasant, courteous, professional, and attentive to safety and wellness. In these accounts, the facility felt calm and well-maintained, with residents appearing well cared for, and visitors were greeted warmly at the desk, guided to their loved ones, and left with a sense that the place could be a good home for someone needing rehab or skilled nursing. Specific staff were singled out in glowing terms: nurses Yolanda and Diamond, and aide Megan were praised for going above and beyond, and several notes highlighted a cohesive team that promoted safety and wellness. Cleanliness, organized care routines, and a general atmosphere of care were recurring positives in these reviews, reinforcing the impression that Heritage Manor can be a bright, dignified option when everything runs smoothly.

Other reviews reinforce that positive view, emphasizing the facility's atmosphere and the sense that staff are capable, friendly, and genuinely caring. Multiple entries described staff as helpful, friendly, and supportive to both residents and visitors, with some noting a welcoming environment during visits. There were mentions of residents looking well cared-for and of moments when the staff showed attentiveness to individual needs. This strand of feedback suggests that, on some days, the facility delivers on its promise of friendly service, good bedside manners, and a respectful, community-centered vibe in which residents feel valued and visitors feel reassured.

Yet a substantial portion of the narratives paints a more troubling picture, centered on staffing challenges and inconsistent care. Several reviewers allege that residents do not receive timely medications and that aides sometimes misrepresent the care they have provided. The complaints often point to severe understaffing: shifts stretching to 16 hours, with dozens of residents to care for, leaving aides overwhelmed and spread too thin to fulfill duties consistently. In these accounts, the stress and strain on workers translate into lapses in basic care - such as hydration, passing water or ice, and regular turning or changing - contributing to health risks like UTIs and other infections. The recurrent message is that the ratio of staff to residents is a persistent problem that undermines the quality of daily care.

Some reviews detail concrete incidents that raise red flags about safety and accountability. A few families report diaper rash and other injuries upon hospital admission that they associate with neglect at the facility. There are troubling anecdotes about lost belongings, and even a box containing urine-soaked clothes after a family member tried to retrieve their loved one's items. The credibility of care is further questioned by stories of inconsistent or missing rounds for essential needs, such as bathing, changing clothes, or ensuring a resident's basic comfort. The combination of missing personal items and unclear handling of residents' possessions adds to a perception that some processes - like intake, care planning, and transfer of belongings - are not consistently reliable.

Other accounts emphasize end-of-life and safety concerns that deeply affect families. One account describes a grandmother with terminal cancer and dementia who experienced a rapid decline after times when staff reportedly did not respond promptly or adequately to critical needs. The reviewer describes repeated lapses in monitoring, difficulties with temperature control in the resident's room, and a troubling pattern of care gaps that coincided with weekends when visiting staff were less engaged. The reviewer asserts that temperature management - keeping the room at a medically appropriate level - was not respected, with rooms sometimes kept around 60F, which they felt could hasten decline in a frail patient. This narrative includes frustration with communication gaps, a lack of timely nursing checks, and a subsequent sense that responses were too late, despite hospice involvement and family advocacy. The reviewer ultimately expressed significant distress, reporting ongoing concerns to the ombudsman and describing a painful, prolonged period of caregiving that underscored why families feel compelled to scrutinize facilities so closely.

Taken together, the experiences paint a facility that can be both commendable and deeply problematic, depending on the day and the specific staff on duty. For families considering Heritage Manor, the messages are clear: there are moments of genuine excellence - staff who are friendly, capable, and compassionate, a clean, welcoming environment, and a sense of teamwork that makes visits reassuring. But there are also frequent and serious warnings about understaffing, inconsistent care, medication delays, neglect of basic needs, and troubling incidents that can have life-altering consequences for residents and their families. The strongest takeaway is the importance of vigilant, proactive involvement from families: visiting often, verifying medications and care plans, ensuring hydration and physical comfort, and staying informed about staffing levels and daily routines. In a setting where experiences differ so markedly, prospective families are urged to weigh both the kind words and the warnings, and to engage actively with administrators and care teams to help safeguard their loved ones' wellbeing.

Features

Housing

  • 144 resident community capacity 144 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Baton Rouge Metropolitan (9 miles away) Baton Rouge Metropolitan (9 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Heritage Manor Of Baton Rouge II in Baton Rouge, LA is an assisted living community that offers a variety of amenities and care services to meet the needs of its residents.

The community provides a range of amenities to enhance the daily lives of its residents. These amenities include a beauty salon, cable or satellite TV, a computer center, dining room, fitness room, gaming room, garden, housekeeping services, kitchenette, move-in coordination, outdoor space, private bathrooms, restaurant-style dining, a small library, telephone access, transportation arrangement for non-medical purposes such as shopping or social outings, transportation to doctors' appointments when needed, a wellness center for health and fitness activities and programs. Additionally, Wi-Fi/high-speed internet is available throughout the community.

The care services at Heritage Manor Of Baton Rouge II are designed to ensure the safety and well-being of each resident. A 24-hour call system and supervision are provided to address any emergencies or assistance needs that may arise. The staff assists with activities of daily living such as bathing and dressing. Assistance with transfers is also available for those who need help moving around. The community offers specialized diets for residents with diabetes or other dietary restrictions. Meal preparation and service are provided to ensure that residents receive nutritious meals tailored to their individual needs. Medication management is offered to ensure that medications are taken correctly and on time. A mental wellness program is in place to support the emotional well-being of residents.

Residents can enjoy various activities planned by the community such as fitness programs and day trips to local attractions. Resident-run activities provide opportunities for socializing and engaging in hobbies or interests. Scheduled daily activities keep residents active and entertained.

Heritage Manor Of Baton Rouge II benefits from its convenient location with several nearby amenities including cafes, parks pharmacies, physicians' offices restaurants transportation options places of worship theaters hospitals.

Overall, Heritage Manor Of Baton Rouge II provides a supportive environment where seniors can receive excellent care, enjoy a range of amenities, and participate in engaging activities while being conveniently located to nearby amenities.

Nearby Places of Interest

Physicians

  • Louisiana Endoscopy Center (0.5 miles)
  • Louisiana Sleep Foundation (0.8 miles)
  • Louisiana Dermatology Associates (0.8 miles)
  • Eye Care Surgery Center (1.2 miles)
  • Anesthesiology Group Associates (1.9 miles)
  • Biopotentials Sleep Center (1.9 miles)
  • Our Lady of the Lake Heart and Vascular Institute (2 miles)

Pharmacies

  • CVS Pharmacy (0.6 miles)
  • Walmart Pharmacy (0.9 miles)
  • Walgreens (0.9 miles)
  • Walgreens (1.7 miles)
  • Walgreens (2 miles)
  • Winn-Dixie (2.7 miles)
  • CVS Pharmacy (2.9 miles)

Restaurants

  • Don Carter's All Star Lanes (0.8 miles)
  • Taco Bell (1 miles)
  • The Chimes East (1.1 miles)
  • Raising Cane's Chicken Fingers (1.5 miles)
  • McDonald's (1.6 miles)
  • Albasha Greek & Lebanese Restaurant (1.6 miles)
  • Wendy's (1.7 miles)

Hospitals

  • Centene Corporation (1 miles)
  • Healthsouth Rehabilitation, Hospital of Baton Rouge (1.1 miles)
  • Our Lady Of The Lake Children’s Hospital (1.7 miles)
  • Baton Rouge General Medical Center (2 miles)
  • Our Lady of the Lake Regional Medical Center (2 miles)
  • Our Lady of the Lake Regional Medical Center (2.3 miles)
  • Our Lady of the Lake Physician Group Internal Medicine at O'Donovan (2.3 miles)

Cafes

  • Starbucks (1.6 miles)
  • Panera Bread (1.8 miles)
  • la Madeleine (2.9 miles)
  • Starbucks (2.9 miles)
  • Reve Coffee Lab (3.1 miles)

Parks

  • Parklawn Park (2.3 miles)

Places of Worship

  • Broadmoor United Methodist Church (2.4 miles)
  • St George Catholic Church (2.8 miles)

Theaters

  • MovieTavern (2.9 miles)

Transportation

  • Hertz Rent A Car (3.3 miles)

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