Heritage Manor of Baton Rouge

Pros

• The staff is attentive to the residents and provides good care.
• The facility is well-kept and looks nice, both inside and out.
• The therapy and facility staff are focused on patient care and satisfaction.
• The rehabilitation therapists are great at their jobs.
• The administrative staff is satisfactory and efficient.
• The cost of the facility is fair for the services provided.
• The atmosphere of the facility is pleasant, with nice rooms and a clean environment.

Cons

• "My mama was in Heritage Manor of Baton Rouge, and we weren’t happy with it at all."
• "They were very disorganized."
• "She wasn't taken care of in a timely manner."
• "The food was soggy and had no seasoning."
• "They just took forever to be served."
• "The nurse’s aides and the nurses were not [great]. They could improve on patient care."
• "The rooms were too small."
• "The food was not good, and it looked terrible."
• "They need better staff and more staff."
• "It was horrible."

Review

Heritage Manor of Baton Rouge has received mixed reviews from residents and their families. While some have been highly satisfied with the facility and its staff, others have expressed dissatisfaction with the level of care provided.

One reviewer speaks highly of the attentive and caring staff at Heritage Manor. They believe their mother receives good care and is content and happy in the facility. Despite being on a restricted diet due to swallowing difficulties, the reviewer feels that the facility has accommodated their mother's needs well. They also appreciate the cleanliness of the facility and feel that it is a fair cost for the services provided.

On the other hand, another family member had a negative experience with Heritage Manor. They found the staff to be disorganized and felt that their mother was not receiving timely assistance when needed. The rooms were described as small and crowded, and the food lacked seasoning. Dining experiences seemed to be slow-paced, causing frustration for residents and their families. However, they did find positive experiences with therapy services.

Another reviewer shares a similar sentiment regarding overall average or below-average experiences at Heritage Manor. Their main complaints revolve around small rooms, poor-quality food, lack of helpfulness from staff members, and a need for better staffing levels.

A particularly concerning experience involved a resident falling and breaking another bone while in rehabilitation at Heritage Manor. Although the atmosphere appeared pleasant overall, this incident reflects potential issues with patient safety or supervision.

Similarly, another family member expresses disappointment in Heritage Manor's cleanliness and staff attentiveness towards residents' needs. They specifically mention issues with clothing management for their brother and felt that staff members only addressed concerns if they were brought up by family members.

Finally, one reviewer shares an alarming account of neglect experienced by their grandmother at Heritage Manor. The reviewer noticed suspicious behavior from staff members who ate snacks intended for their grandmother instead of providing them to her. Additionally, there were instances where her bleeding was ignored, dirty clothes were left unaddressed, and she fell out of bed due to negligence. Medication administration seemed to be an issue as well.

In conclusion, while some individuals have had positive experiences with Heritage Manor of Baton Rouge, others have encountered a range of issues including disorganization, small rooms, subpar food quality, lack of attentiveness from staff members, safety concerns, and neglectful behavior. It is important for families to thoroughly research and visit potential care facilities before making decisions to ensure the best possible care for their loved ones.

Physicians

• Louisiana Endoscopy Center (0.5 miles)
• Louisiana Sleep Foundation (0.8 miles)
• Louisiana Dermatology Associates (0.8 miles)
• Eye Care Surgery Center (1.2 miles)
• Anesthesiology Group Associates (1.9 miles)
• Biopotentials Sleep Center (1.9 miles)
• Our Lady of the Lake Heart and Vascular Institute (2 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Walmart Pharmacy (0.9 miles)
• Walgreens (0.9 miles)
• Walgreens (1.7 miles)
• Walgreens (2 miles)
• Winn-Dixie (2.7 miles)
• CVS Pharmacy (2.9 miles)

Restaurants

• Don Carter's All Star Lanes (0.8 miles)
• Taco Bell (1 miles)
• The Chimes East (1.1 miles)
• Raising Cane's Chicken Fingers (1.5 miles)
• McDonald's (1.6 miles)
• Albasha Greek & Lebanese Restaurant (1.6 miles)
• Wendy's (1.7 miles)

Hospitals

• Centene Corporation (1 miles)
• Healthsouth Rehabilitation, Hospital of Baton Rouge (1.1 miles)
• Our Lady Of The Lake Children’s Hospital (1.7 miles)
• Baton Rouge General Medical Center (2 miles)
• Our Lady of the Lake Regional Medical Center (2 miles)
• Our Lady of the Lake Regional Medical Center (2.3 miles)
• Our Lady of the Lake Physician Group Internal Medicine at O'Donovan (2.3 miles)

Cafes

• Starbucks (1.6 miles)
• Panera Bread (1.8 miles)
• la Madeleine (2.9 miles)
• Starbucks (2.9 miles)
• Reve Coffee Lab (3.1 miles)

Parks

• Parklawn Park (2.3 miles)

Places of Worship

• Broadmoor United Methodist Church (2.4 miles)
• St George Catholic Church (2.8 miles)

Theaters

• MovieTavern (2.9 miles)

Transportation

• Hertz Rent A Car (3.3 miles)