Heritage Manor of Baton Rouge in Baton Rouge, LA

Pros

• The staff were very pleasant, courteous, professional, and demonstrated excellent teamwork while promoting safety and wellness.
• The atmosphere is very pleasant, and the staff are friendly and caring.
• The facility is clean, well maintained, and provides a reassuring, welcoming environment.
• The aides and nurses are reliable and very nice, and are appreciated by families.
• The staff go above and beyond to care for residents, making visits feel safe and comfortable.
• The rehabilitation services are well run, with dedicated therapists who focus on patient care.
• The staff treat residents with respect and kindness, making them feel like family.
• The meals look delicious, and the activities offered are fabulous and engaging.
• Visitors consistently report that staff are helpful, courteous, and informative.
• The facility is described as well managed, professional, and compassionate toward patients and families.

Cons

• The nurses and nurse aides were extremely rude to the residents.
• Residents did not receive their medications on time, and aides lied about providing care.
• Aides did not make rounds; no water or ice was passed out, and residents were not changed as often as they should, contributing to infections.
• The facility was chronically understaffed, with aides caring for 15+ residents on 16-hour shifts, leading to improper care due to stress.
• There were reports of diaper rash, urine?soaked clothes, and lost belongings, indicating neglect and mismanagement.
• CNAs were often missing in action, leaving residents without basic assistance like water and toileting.
• Rooms were kept at around 60F, far below recommended temperatures, leaving residents uncomfortably cold.
• There were cases of patient abandonment, including a grandfather who received no care for about 24 hours and later died from injuries.
• The facility was described as disorganized and inattentive, with small, crowded rooms and food that was soggy and unappealing.

Review

Heritage Manor of Baton Rouge is best suited for older adults who thrive in a warm, socially engaging environment and who can rely on regular family oversight to monitor care. The community shines for residents who value a clean, well-kept setting, friendly staff, and an active schedule of therapy, activities, and social interaction. It works best when the family is able to visit often, ask questions, and participate in care planning, ensuring that the positive, resident-centered experiences many residents enjoy are consistently realized.

Those who should consider alternatives are families facing higher care needs or concerns about staffing reliability. If a loved one requires around-the-clock supervision, meticulous medication administration, or immediate response to urgent needs, the consistently reported gaps in CNA availability and med passing become disqualifying risks. Other red flags include reports of delayed hydration, incidents of neglect or misplacement of belongings, and substantial disputes over care quality. For memory care or high-acuity cases, or for families unable to visit frequently, exploring facilities with demonstrably higher staffing ratios and stronger accountability may be prudent.

The strongest pro in Heritage Manor is the combination of cleanliness, a pleasant atmosphere, and responsive, caring caregiving when staff are fully present. Numerous residents and visitors describe friendly, attentive nurses and aides, a welcoming reception, and a sense of "family" within the halls. The rehab and therapy programs receive strong praise, with therapists and rehab teams delivering focused care that can restore strength and function. The social calendar - meals, activities, and visits from volunteers or community groups - helps seniors stay engaged and feel valued, which in turn supports morale and overall well-being.

These strengths, however, must be weighed against persistent cons that appear when staffing is stretched thin. Long shifts and high resident loads have been linked to lapses in daily rounds, hydration, and routine tasks like assisting with changes or monitoring diaper needs. Some families report disorganization, difficulty locating belongings, and even serious accusations about neglect. The contrast between glowing in-house experiences and individual dramatic complaints suggests that care quality at Heritage Manor can vary significantly depending on staffing levels and daily leadership. In short, the pros can be substantial, but only when the staffing floor is adequately staffed and closely supervised.

For decision-making, prospective families should structure visits to test the reliability of care in real time. During tours, observe how promptly staff respond to questions, how medications are handled, and whether residents are assisted with meals, hydration, and personal needs in a timely fashion. Ask direct questions about CNA-to-resident ratios, shift coverage, and the facility's process for incident reporting and quality improvement. Compare the rehabilitation track record and therapy staffing to other options, and review current resident care plans to gauge whether the approach aligns with the loved one's needs and preferences. Finally, check public feedback and any state-level findings to understand the facility's trajectory on safety, responsiveness, and accountability.

In sum, Heritage Manor can be a strong fit for families who prize a bright, home-like environment, solid rehabilitation services, and robust daily activities, provided there is confidence in consistent staffing and oversight. For those prioritizing unwavering 24/7 reliability and minimal risk of care gaps, larger questions about staffing stability and accountability warrant exploring alternatives. The right choice hinges on whether the daily rhythms of care and the quality of interaction with staff can be consistently sustained, with vigilant family involvement to ensure the care delivered matches the promise reflected in the facility's best days.

Physicians

• Louisiana Endoscopy Center (0.5 miles)
• Louisiana Sleep Foundation (0.8 miles)
• Louisiana Dermatology Associates (0.8 miles)
• Eye Care Surgery Center (1.2 miles)
• Anesthesiology Group Associates (1.9 miles)
• Biopotentials Sleep Center (1.9 miles)
• Our Lady of the Lake Heart and Vascular Institute (2 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Walmart Pharmacy (0.9 miles)
• Walgreens (0.9 miles)
• Walgreens (1.7 miles)
• Walgreens (2 miles)
• Winn-Dixie (2.7 miles)
• CVS Pharmacy (2.9 miles)

Restaurants

• Don Carter's All Star Lanes (0.8 miles)
• Taco Bell (1 miles)
• The Chimes East (1.1 miles)
• Raising Cane's Chicken Fingers (1.5 miles)
• McDonald's (1.6 miles)
• Albasha Greek & Lebanese Restaurant (1.6 miles)
• Wendy's (1.7 miles)

Hospitals

• Centene Corporation (1 miles)
• Healthsouth Rehabilitation, Hospital of Baton Rouge (1.1 miles)
• Our Lady Of The Lake Children’s Hospital (1.7 miles)
• Baton Rouge General Medical Center (2 miles)
• Our Lady of the Lake Regional Medical Center (2 miles)
• Our Lady of the Lake Regional Medical Center (2.3 miles)
• Our Lady of the Lake Physician Group Internal Medicine at O'Donovan (2.3 miles)

Cafes

• Starbucks (1.6 miles)
• Panera Bread (1.8 miles)
• la Madeleine (2.9 miles)
• Starbucks (2.9 miles)
• Reve Coffee Lab (3.1 miles)

Parks

• Parklawn Park (2.3 miles)

Places of Worship

• Broadmoor United Methodist Church (2.4 miles)
• St George Catholic Church (2.8 miles)

Theaters

• MovieTavern (2.9 miles)

Transportation

• Hertz Rent A Car (3.3 miles)