Willow Ridge Nursing And Rehabilitation Center

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  • Interior

    A cozy living room with a fireplace, armchairs, and a coffee table.

  • Decor

    A cozy bedroom with a bed, armchair, and lamp.

  • Dining

    An empty dining area with tables covered in blue tablecloths and a vase with flowers on each table.

  • Landscaping

    Entrance sign of Willow Ridge Nursing & Rehabilitation Center with flowers and greenery.

  • Exercise Equipment

    A spacious physical therapy room equipped with various exercise machines and rehabilitation tools.

  • Church

    Interior view of a small chapel with wooden pews and an altar.

Willow Ridge Nursing And Rehabilitation Center

660 Factory Outlet Drive, Arcadia, LA 71001

For more information about senior living options: (844) 490-3973

3.1 from 17 reviews
5 stars
7
4 stars
2
3 stars
1
2 stars
0
1 stars
7

Skilled Nursing Facility

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    Overall Review of Willow Ridge Nursing And Rehabilitation Center

    Pros

    • pro The nurses and staff were amazing to a dear old friend who was a resident.
    • pro The administrator, the DON, and the financial administrator came to the funeral, which was described as very nice.
    • pro Dollie Duck received great care as a resident at WillowRidge.
    • pro WillowRidge can take care of all rehab and medical needs, and it's a place you won't go wrong.
    • pro The administrator was always very attentive to the mom and family.
    • pro The staff are exceptional and are spot on when something is needed.
    • pro The great grandmother loves the staff and receives the best care at WillowRidge.

    Cons

    • pro They starve patients if they can't feed themselves.
    • pro They leave dirty food and drinks out in the rooms for days.
    • pro They leave bloody used washcloths and towels on the floor for days.
    • pro They respond to requests only after hours.
    • pro They don't change patients' clothes when asked.
    • pro They don't refill oxygen machines when they are empty.
    • pro They are very understaffed.
    • pro There are lawsuits against them.
    • pro Used beds are stacked up out back in the weather.

    Review

    There appears to be a sharp split in experiences at this facility, with some families raving about compassionate staff and attentive administrators, while others describe a startling decline in care and several serious operational problems. On one end, several reviews highlight warmth, responsiveness, and genuine concern from nurses and aides. In these accounts, staff members are described as friendly, helpful, and deeply invested in the well?being of residents and their families. One reviewer recalls a deeply meaningful gesture from the administration after a resident passed away, noting that the administrator, the director of nursing, and the financial administrator personally attended the funeral and offered comfort. Others describe staff as "amazing," making efforts to support a resident who had no living family, visiting regularly and coordinating care in a way that left a positive impression on relatives and residents alike. In some testimonials, families describe administrators and care teams as attentive and compassionate, suggesting a sense of genuine partnership in managing rehab and medical needs.

    Across these positive notes, there is also a clear thread of praise for particular residents' experiences. Some reviewers speak highly of care that felt thorough and responsive, with families expressing confidence in the ability of the facility to handle rehabilitation and medical needs. One account emphasizes that the nursing, rehab, and even the food were outstanding enough to feel like a restaurant experience, encouraging others not to miss the opportunity to get better there. In other testimonials, caregivers recount their loved ones receiving excellent care from both nursing staff and the broader team, including comments about staff going "above and beyond" to make sure residents are comfortable, well cared for, and supported during the rehab process. A few narratives specifically commend the facility for treating residents with kindness and for staff being ready to assist when a resident requests help.

    Yet, looming over the favorable stories are deeply troubling allegations that paint a very different picture. Several reviewers describe a facility that is understaffed and poorly managed, with claims that basic needs go unmet or delayed for long periods. In one harsh characterization, reviewers claim that the place is "sad" and "poorly run," alleging that staff are constrained by a focus on numbers rather than patient welfare. They accuse the facility of allowing patients to go unfed when they cannot feed themselves, of starving residents when appropriate feeding is not possible, and of leaving rooms dirty with food and drinks sitting out for days. Other troubling descriptions include dirty bed sheets and floors, used washcloths and towels left on the floor, clothes not being changed when requested, and oxygen machines not being refilled when empty. The criticism extends to accusations of a lack of adequate staffing and insufficient attention to basic hygiene and comfort, with some reviewers alleging the existence of lawsuits and even referring to the place with extreme language such as "red hand," and urging others to avoid bringing loved ones there.

    There are also pointed claims about how certain care needs are handled, including diabetics, with some reviewers stating that the facility does not know how to care for diabetics properly. The tone in these accounts is consistently urgent, warning potential arrivals not to trust the facility with family members without doing thorough personal checks and due diligence. One reviewer even suggests that some praise you might read could be coming from employees rather than independent family members, noting the possibility of internal reviews influencing the overall impression. A separate point of frustration concerns the Medicaid process and a staff member named Laura, who allegedly failed to perform her job effectively. The reviewer claims repeated failed communications, lost files, and delays in placing a relative in another facility after a lengthy and frustrating ordeal.

    Despite the polarizing experiences, the overall narrative leaves a picture of a facility with moments of heartfelt care and professional warmth interspersed with serious concerns about staffing levels, cleanliness, responsiveness, and administrative accountability. The testimonies together suggest that outcomes for residents may vary dramatically depending on the time, day, and specific caregiving team on duty. Families who are considering this facility would benefit from direct conversations with current residents and staff, observations of shift patterns, and a careful review of state inspection records and complaint histories. It's clear that experiences within the same building can diverge widely, and prospective families should approach the decision with a plan to verify quality of care, responsiveness, and overall environment for their loved ones.

    Features

    Housing

    • 120 resident community capacity 120 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Willow Ridge Nursing And Rehabilitation Center in Arcadia, LA is a vibrant assisted living community that offers a wide range of amenities and care services to enhance the quality of life for its residents. The community provides a comfortable and enjoyable environment with numerous amenities such as a beauty salon, cable or satellite TV, computer center, gaming room, small library, and Wi-Fi/ high-speed internet. Residents can also enjoy delicious meals served in a restaurant-style dining room.

    For those who require assistance with daily activities, Willow Ridge offers 24-hour call system and supervision, as well as support with bathing, dressing, transfers, and medication management. A mental wellness program is also available to provide additional support for emotional well-being. The community is dedicated to meeting dietary needs by providing specialized meal options and accommodating special dietary restrictions.

    Residents at Willow Ridge can engage in various activities planned by the concierge services team or participate in resident-run activities. Fitness programs are available to promote physical health, along with scheduled daily activities and planned day trips for social engagement and exploration.

    Located conveniently near parks, pharmacies, restaurants, transportation options, and places of worship, residents have easy access to essential services and can maintain an active lifestyle within the surrounding area.

    At Willow Ridge Nursing And Rehabilitation Center in Arcadia, LA, residents receive personalized care while enjoying a welcoming atmosphere where they can thrive physically, mentally, and socially.

    Nearby Places of Interest

    Transportation

    • U-Haul Neighborhood Dealer (0.1 miles)
    • Arcadia Airport (2.4 miles)
    • U-Haul Neighborhood Dealer (16.6 miles)

    Pharmacies

    • Brookshire's Food Stores (0.2 miles)
    • Fred's Pharmacy (0.3 miles)
    • Brookshire Food & Pharmacy (0.3 miles)
    • Fred's Pharmacy (0.9 miles)
    • New Arcadia Health Mart (0.9 miles)
    • Walgreens (16.1 miles)
    • Walmart Pharmacy (16.2 miles)

    Restaurants

    • Subway (0.2 miles)
    • Sonic Drive-In (0.3 miles)
    • Country Cottage (0.3 miles)
    • RBG royal bar n grill (0.9 miles)
    • Chick-A-Dilly (1 miles)
    • Nelson's Soul Food & C (11.8 miles)
    • GSU Campus Dining (12 miles)

    Places of Worship

    • Bienville 4-D Non Support (0.4 miles)
    • New Bethel Baptist Church (0.9 miles)
    • First Baptist Church (0.9 miles)
    • Shiloh Missionary Baptist Church (0.9 miles)
    • Kingdom Hall (1 miles)
    • Southern Baptist Convention (2.6 miles)
    • First Baptist Church (8.1 miles)

    Parks

    • Bonnie & Clyde Trade Days & RV Park (3.3 miles)
    • Lake Claiborne State Park (11.8 miles)
    • Huckleberry Trails Park Ruston (14.8 miles)
    • Lincoln Parish Park (16.4 miles)

    Cafes

    • Starbucks (15.4 miles)
    • Railway Coffee (16 miles)
    • The Depot Coffee House (16.2 miles)

    Physicians

    • Northside Eye Care (15.9 miles)
    • Northwood Medical Center (16 miles)
    • Rainbow Health Access - Children's Clinic (16.2 miles)
    • Kirton Foot Clinic (16.3 miles)
    • Health Paradigm (16.3 miles)
    • Ruston Family Medicine Center (16.3 miles)
    • Dr Rel Gray (16.4 miles)

    Hospitals

    • Northern Louisiana Medical Center (16.7 miles)
    • Lincoln General Hospital (16.7 miles)
    • St Francis Primary Care Clinic-Ruston (16.7 miles)

    Theaters

    • Celebrity Theatres (16.9 miles)

    Frequently Asked Questions

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