Leslie Lakes Retirement Center

Pros

• The staff at the facility was very attentive to the needs of the residents, making them feel special and cared for.
• Family members appreciated the effort made by the staff to interact positively with all residents, not just their own loved ones.
• The food provided at the facility was good and met the dietary needs of the residents.
• A wonderful housekeeper ensured that rooms were cleaned daily, contributing to a pleasant living environment.
• The staff's attendance at a resident's funeral demonstrated their compassion and connection to the families of those in their care.

Cons

• The staff displayed a lack of attentiveness and care for residents.
• The front desk was unhelpful and showed a lack of knowledge.
• Requests for basic repairs were met with rudeness and delayed responses.
• The amenities were basic and insufficient; there was no phone or television in the rooms.
• The rooms appeared dirty and in ill repair.
• The facility did not properly clean the water tank, risking the health of residents.
• Residents experienced physical harm due to careless handling by staff.
• There were complaints about long delays in changing residents' diapers.
• Instances of neglect were reported, including failure to address injuries promptly.
• Staff behavior was described as unprofessional, rude, and sassy during interactions with families.

Review

The quality of care provided by assisted living facilities can vary dramatically, as illustrated by the heartfelt testimonials and stark criticisms from families regarding their experiences. One family shared a deeply touching account of their time spent at a particular facility where their grandmother, affectionately referred to as Mamaw, received exceptional care in her final days. The staff was notably attentive and went above and beyond to ensure that she felt cherished and special. This positive experience extended beyond just one resident; the reviewer observed the same high level of compassion displayed toward other residents during their visits. This commitment was complemented by good food service and thorough housekeeping, creating a pleasant environment for all.

In contrast, another reviewer voiced profound dissatisfaction with the same facility, describing an entirely different experience marked by unhelpfulness and perceived neglect from the staff. Upon arriving at the facility, they encountered challenges locating their mother’s room due to an inattentive front desk staff lacking both knowledge and a sense of urgency. Basic amenities were underwhelming; there was no television or telephone in the rooms, further complicating communication with loved ones during times when family members couldn’t be present. The overall condition of the rooms appeared subpar with cleanliness issues noted—an unsettling reality for those entrusting loved ones to senior care facilities.

One family expressed deep concern about specific medical care standards not being upheld within the facility. They insisted on using distilled water for their mother's bypass machine, yet this request went ignored repeatedly despite its importance for health management. The water supply itself was described as dirty and filled with lime deposits—a troubling situation for any healthcare setting. Furthermore, allegations of physical mishandling were alarming; instances were recounted where improper lifting methods resulted in bruising on the patient’s hands and injuries sustained during transfers that went unreported.

Another individual recounted their distress over witnessing inadequate hygiene practices surrounding personal care needs—for instance, patients remaining in soiled diapers for extended periods without proper changes or attention from caregivers. This added another layer to concerns about treatment quality within this facility; it raised questions about whether they prioritize dignity alongside basic care routines necessary for maintaining the well-being of vulnerable residents.

Further compounding these frustrations were observations relating to staff demeanor; reviewers reported encounters marked by rudeness among staff members who should typically provide support and understanding to families during difficult times. Different families experienced varying levels of professionalism from employees—even descriptions included instances where some exhibited sarcasm instead of compassion during moments when families desperately sought assistance.

Lastly, a grave concern emerged regarding health safety protocols at this facility following a natural gas leak incident disregarded by management—indicative of deeper systemic issues that could jeopardize patient safety within such environments. Through these varied narratives—the affirmations of quality care intertwined with pointed criticisms—it's clear that experiences in assisted living settings can differ significantly based on various factors including staffing approaches, institutional policies on cleanliness and maintenance, as well as how seriously they take health-related requests from families concerned about their loved ones' conditions.

Ultimately, these reviews spotlight critical elements involved in choosing an appropriate assisted living facility: attentiveness to resident needs, professionalism among staff members, commitment to hygiene practices, responsiveness to medical requirements—all essential components that contribute immensely to whether families feel secure leaving their loved ones in such environments or find themselves grappling with significant distress due to oversight or negligence. As potential residents’ relatives navigate this challenging landscape searching for suitable long-term care options while ensuring dignity—consistent feedback like these experiences offers valuable insight into what may be expected versus what may cause alarm regarding certain facilities’ operational oversight mechanisms moving forward.

Places of Worship

• Bienville 4-D Non Support (0.2 miles)
• First Baptist Church (0.4 miles)
• Shiloh Missionary Baptist Church (0.4 miles)
• Kingdom Hall (1 miles)
• New Bethel Baptist Church (1 miles)
• Southern Baptist Convention (2.9 miles)
• Memorial United Methodist Church of Simsboro (7.9 miles)

Pharmacies

• Brookshire Food & Pharmacy (0.4 miles)
• Fred's Pharmacy (0.4 miles)
• New Arcadia Health Mart (0.5 miles)
• Brookshire's Food Stores (0.6 miles)
• Fred's Pharmacy (0.8 miles)
• Walgreens (16 miles)
• Walmart Pharmacy (16.1 miles)

Restaurants

• RBG royal bar n grill (0.5 miles)
• Subway (0.5 miles)
• Country Cottage (0.5 miles)
• Sonic Drive-In (0.6 miles)
• Chick-A-Dilly (0.9 miles)
• Nelson's Soul Food & C (11.6 miles)
• GSU Campus Dining (11.8 miles)

Transportation

• U-Haul Neighborhood Dealer (0.6 miles)
• Arcadia Airport (1.9 miles)
• U-Haul Neighborhood Dealer (16.4 miles)

Parks

• Bonnie & Clyde Trade Days & RV Park (2.9 miles)
• Lake Claiborne State Park (12.4 miles)
• Huckleberry Trails Park Ruston (14.6 miles)
• Lincoln Parish Park (16.2 miles)

Cafes

• Starbucks (15.3 miles)
• Railway Coffee (15.9 miles)
• The Depot Coffee House (16.1 miles)

Physicians

• Northside Eye Care (15.8 miles)
• Northwood Medical Center (15.9 miles)
• Rainbow Health Access - Children's Clinic (16.1 miles)
• Kirton Foot Clinic (16.1 miles)
• Health Paradigm (16.2 miles)
• Ruston Family Medicine Center (16.2 miles)
• Dr Rel Gray (16.2 miles)

Hospitals

• Northern Louisiana Medical Center (16.5 miles)
• St Francis Primary Care Clinic-Ruston (16.6 miles)
• Lincoln General Hospital (16.6 miles)
• Allegiance Health Systems (16.7 miles)

Theaters

• Celebrity Theatres (16.7 miles)