Hillcrest Nursing Home Office

Pros

• The facility provides excellent patient care.
• The Rehab department is excellent to work with, and is very helpful and caring.
• Hillcrest Health and Rehab is recommended for rehab or for long-term or short-stay care.
• The front office staff to the kitchen are a very special group of people.
• They take great care of the residents.
• Residents are well-liked and there are lots of activities.

Cons

• They don't treat their residents or staff well.
• The staff are underpaid, leading to understaffing and overworked caregivers.
• The management from the RNs upward is terrible.
• CNAs are not treated fairly and do everything for residents except giving medications.
• Some staff talk to residents rudely and treat them unfairly, suggesting state involvement is needed.
• The reviewer would not rate the facility with even one star.

Review

The collection of comments presents a picture of mixed experiences, with clear praise for certain aspects of care and noticeable concern about staffing, management, and day-to-day interactions. A recurring thread across the remarks is a sense of policy tension: caregivers and administrators are sometimes celebrated for warmth and attentiveness, while larger structural issues - pay, staffing levels, and how residents and staff are treated - generate frustration and calls for greater oversight.

Several lines of feedback express a strong wish to escalate concerns beyond a single facility, signaling impatience with the status quo and a demand for higher-level accountability. In one voice, there is a clear stance against continuing care at Corbin Center, with emphasis on wanting someone above the current leadership to address the problems. This sentiment sits alongside other comments that criticize the overall management and how care is coordinated, pointing to a broader concern about how decisions are made and who is responsible for resolutions. The underlying message is that residents and families are seeking responsive leadership and tangible improvements.

On the negative side, the criticisms focus on how residents and staff are treated and how care is staffed and managed. The remarks describe underpaid staff and ongoing understaffing, which contribute to overworked teams that struggle to meet the needs of residents. The sense of "terrible management from the RNs up" suggests a perception that leadership at the higher levels is not effectively guiding operations or supporting the hands-on workers who deliver daily care. Taken together, these concerns portray a system where good intentions may be hampered by compensation and staffing constraints, leaving residents and staff to cope with the consequences.

Against this backdrop, Hillcrest Health and Rehab emerges in several comments as a place where residents and family members have repeatedly felt cared for and valued. The reviewer notes being placed in the care of Hillcrest three different times and describes each experience as feeling like being with family. The rehab department is highlighted specifically as excellent to work with, characterized as helpful and caring. This thread of praise presents Hillcrest as a facility where therapeutic support and responsive professionals can make a meaningful difference in a resident's recovery and daily life.

Alongside the praise for Hillcrest's rehab team, there is a broad commendation of the facility's overall atmosphere. From the front office to the kitchen, the staff are described as "a very special group of people," and the reviewer expresses gratitude to everyone involved. There is a strong sense that Hillcrest is capable of delivering compassionate, family-like care, and that staff across departments contribute to a positive experience for residents and families alike. This holistic warmth complements the specific praise for rehabilitation services, suggesting a well-rounded approach to resident well-being.

However, even within Hillcrest's favorable narratives, there are cautions about the daily realities of working in the facility. Reviewers describe residents as being well-liked and engaged in many activities, which paints a picture of a lively and socially active environment. Yet, this same account notes that staff appear overworked, a reminder that staffing pressures can undermine even well-meaning practices. The tension between high-quality interactions and the strain of limited resources underscores the ongoing challenge of balancing compassionate care with sustainable staffing models.

A final portion of the feedback returns to concerns about the treatment of CNAs and certain interactions with residents. The claim that CNAs are not treated fairly and end up doing everything for residents except administering medications points to longevity and fairness in roles, compensation, and respect within the caregiving team. The reference to residents being spoken to by some staff in a manner that invites state involvement signals a perceived need for stronger protections, oversight, or standards of practice. Taken together, these comments emphasize that even in otherwise positive environments, there are important issues that families and regulators would want addressed to ensure dignity, safety, and fair working conditions for frontline caregivers.

In summary, theReviews present a complex landscape of care experiences. Hillcrest Health and Rehab is frequently described as a place where residents feel supported, with a standout rehabilitation department and a cohesive, caring staff that makes families feel at home. At the same time, there are persistent concerns about staffing levels, fair treatment and compensation for CNAs, and leadership practices that some families feel require stronger oversight. The overall message is one of genuine warmth and capable rehabilitation in places, tempered by serious questions about how care is organized, funded, and supervised. Families seeking improvements are calling for higher-level accountability and for ensuring that both residents and the essential caregivers who support them are treated with fairness, respect, and sufficient resources.

This part of Scottsville, Kentucky offers a convenient and well-rounded community for senior living. With various restaurants such as McDonald's, Sonic Drive-In, and Rey San Jose within a short distance, there are plenty of dining options to choose from. Nearby pharmacies like Stovalls Prescription Shop and Carpenter-Dent Drugs provide easy access to medical supplies and prescriptions. Places of worship such as Southern Baptist Convention and Faith Baptist Church offer spiritual support and community engagement. Parks like Dugas Community Park provide opportunities for outdoor recreation and relaxation. Additionally, hospitals like The Medical Center At Scottsville ensure quality healthcare services are readily available. Overall, this area presents a comfortable and accessible environment for seniors looking to settle down in Scottsville, Kentucky.

Restaurants

• McDonald's (0.5 miles)
• Sonic Drive-In (0.5 miles)
• Rey San Jose (0.5 miles)
• Smoke Shack BBQ (0.8 miles)
• China King (0.8 miles)
• Los Mariachis (0.8 miles)
• Donut Time (0.9 miles)

Pharmacies

• Stovalls Prescription Shop (0.6 miles)
• Carpenter-Dent Drugs (0.9 miles)
• Pharmacy Arts (1.2 miles)
• Fred's Pharmacy (13.3 miles)
• Brown Pharmacy (13.4 miles)
• Westmoreland Pharmacy (13.6 miles)
• Downing Drugs Of Bowling Green (17.3 miles)

Places of Worship

• Southern Baptist Convention (0.7 miles)
• Faith Baptist Church (0.7 miles)
• Powerhouse Pentecostal Church (0.7 miles)
• Redemption Worship Center (0.8 miles)
• Church of God (0.8 miles)
• White Plains Baptist Church (1.2 miles)
• Nazarene Church (1.4 miles)

Parks

• Dugas Community Park (0.8 miles)
• Phil Moore Park (14.7 miles)
• Aviation Heritage Park (17.7 miles)
• Basil Griffin Park (17.9 miles)

Hospitals

• The Medical Center At Scottsville (1.3 miles)
• Trousdale Medical Center (17.9 miles)

Physicians

• The Medical Center Scottsville Rural Health Clinic (1.4 miles)
• Cal Turner Extended Care Pavilion (1.4 miles)
• Western Ky Heart & Lung Associates (1.4 miles)
• Scottsville Medical Plaza (1.4 miles)
• Alpha Medical Associates (13.1 miles)
• Westmoreland Family Clinic (13.6 miles)
• Greenwood Urgent Clinic (17.3 miles)

Transportation

• U-Haul Neighborhood Dealer (13.2 miles)

Theaters

• Macon Drive In Theatre (14.9 miles)