Overall Review of Kenwood Health And Rehabilitation Center
caveat2 reviews mention this
24-hour support is mixed
Some reviews question whether help is truly available around the clock.
One resident describes recommending the facility for 24-hour day care, which aligns with the community offering 24-hour call and supervision features. However, another reviewer says they called twice for help and never got an answer, specifically calling out that the 24-hour service claim felt inaccurate.
common44 reviews mention this
Staff care gets strong praise
Across many reviews, staff are described as respectful, caring, and helpful.
Many families and visitors say the staff treat residents with dignity and respect, and they describe people as professional, compassionate, and attentive to needs. Several also emphasize teamwork and that residents seem happy or well cared for. At the same time, a smaller set of reviews are far more negative, describing rude behavior, nurses on phones, and failures with hands-on care or follow-through.
common10 reviews mention this
Cleanliness is a frequent contrast
Reviews frequently mention cleanliness, with experiences ranging from very clean to visibly dirty.
Multiple reviewers praise cleanliness, including comments that the facility smells better than other nursing homes and is cleaner than expected. Others echo that the place is clean and well taken care of. The negative reviews often describe a dirty facility or hygiene problems, including concerns about infection control and basic sanitation in rooms.
caveat8 reviews mention this
Communication and responsiveness problems
Some families report difficulty getting timely answers or help when they call.
Several reviews describe not getting responses when help is requested, including calls that go unanswered. Others describe nurses and staff frequently being distracted, such as being on phones or breaks when assistance is needed. A few reviewers also describe ongoing issues after raising concerns, including messages not returned or problems not resolved even after notifying staff and social work.
caveat5 reviews mention this
Food quality draws divided feedback
Dining experiences vary, from improved meal quality to cold or neglectful mealtimes.
Some reviewers point to improved meal quality under new kitchen management and describe food as better or more varied. Others report cold or unappetizing meals and say residents were left with full trays or without help eating when they needed assistance. Several negative accounts also criticize how meals and related needs were monitored.
caveat2 reviews mention this
Nursing care quality is inconsistent
A couple of reviews describe serious issues with nursing care during stays.
One reviewer reports problems with nurse handling and timeliness around a medical line, saying cleanup and replacement took nearly two weeks. Another describes what they call neglect in day-to-day care, including issues with basic hygiene, monitoring, and communication with families.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Kenwood Health And Rehabilitation Center on seniors.fyi includes 7 photos including images showing outdoor, building, parking, interior, windows, garage, clouds, lobby, and more.
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Landscaping, Garden, Outdoor Seating, and Courtyard
Windows and Television
Building and Parking
Architecture
Chandelier, Lobby, and Reception
Outdoor
Clouds
Garage
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