Hillcreek Rehabilitation And Care | Reviews

3116 Breckinridge Lane, Louisville, KY 40220

For more information about senior living options: (866) 208-4318

2.7 from 70 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Overall Review of Hillcreek Rehabilitation And Care

caveat 15 reviews mention this

Cleanliness and odor draw complaints

Several residents and families describe the facility as dirty or noticeably malodorous.

A recurring concern is cleanliness, with multiple reviewers describing urine-like odors and visible messes in rooms and common areas. Some reviews also mention pests or unsanitary conditions, including bed bugs, lice, mold, and other unspecified contamination. Even in mixed reviews that mention some good care, the cleanliness and smell issues are still raised.

caveat 9 reviews mention this

Staffing delays and call lights

Residents and families report long waits for help after call lights are used.

Several reviews describe situations where help was slow to arrive, including after call lights were activated. One reviewer describes a medical emergency where assistance was not prompt, and another describes waiting too long for cleanup. Even reviewers who were generally satisfied still point to staffing constraints and delays that affected timely support.

caveat 9 reviews mention this

Communication and updates disappoint families

Multiple families say they struggled to get timely updates and responses.

A common frustration is that families could not reliably reach staff for questions or updates. Several reviews cite missing phone calls, not being notified promptly about changes, or unclear information about medical progress. A few reviews also describe difficulty getting coordination for medications or notifications after incidents.

common 6 reviews mention this

Therapy is often praised

Many reviewers point to physical or related therapy as a bright spot.

Across reviews, therapy—especially physical therapy—is described as helpful and professional. Some families highlight therapy staff for the care they provided even when other parts of the experience were criticized. There are also reviewers who call out therapy as a consistent positive compared with other concerns.

caveat 6 reviews mention this

Food quality is mixed

Food receives conflicting feedback, from poor quality to meals that were considered good.

Some reviewers describe meals as unappetizing or not meeting expectations, including mentions of cold food and meals they felt were inadequate. Others describe the food positively or as only a minor drawback compared with kinder service from staff. Because feedback varies, dining appears to be a point where experiences differ by unit or timeframe.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

172 resident community capacity

Types of Care

Skilled Nursing Facility

Amenities

Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available

Transportation

Louisville International-Standiford (6 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments

Care Services

12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions

Dining

Diabetes diet
Special dietary restrictions

Activities

Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities

Nearby Places of Interest

Physicians

Dr Pamela Asseff DDS, PSC. General & Cosmetic Dentistry (0.2 miles)
Advanced ENT & Allergy (0.8 miles)
The LASIK Vision Institute (1.4 miles)
Family Allergy & Asthma (1.5 miles)
Community Medical Associates (1.5 miles)
Hubbard Clinic (1.5 miles)
KentuckyOne Health Medical Center Cardiologists (1.5 miles)

Pharmacies

CVS Pharmacy (0.7 miles)
Walgreens (0.7 miles)
Walgreens (1.6 miles)
CVS Pharmacy (1.9 miles)
Kroger Pharmacy (2.1 miles)
Walgreens (2.3 miles)
CVS Pharmacy (2.7 miles)

Places of Worship

St Martha Parish (0.8 miles)
Lyndon Baptist Church (3.6 miles)
Holy Trinity Catholic Church (3.9 miles)

Parks

Buechel Park (1.2 miles)
Des Pres Park (1.3 miles)
Community Park (3 miles)
Cherokee Park (4.2 miles)
Charlie Vettiner Park (4.7 miles)

Restaurants

McDonald's (1.6 miles)
Rafferty's (1.6 miles)
Cattlemans Road House (1.6 miles)
Skyline Chili (1.6 miles)
McDonald's (1.7 miles)
Chick-Fil-A (1.9 miles)
Chick-Fil-A (2.1 miles)

Hospitals

Baptist Hospital East Park Tower (1.9 miles)
Baptist Health Louisville (2 miles)
Baptist Health Louisville Labor & Delivery (2 miles)
Baptist Hospital East Surgery (2 miles)
3 East Olop (4.4 miles)
Signature Care and Rehabilitation-Northfield (5 miles)

Theaters

Cinemark Mall St Matthews and XD (2.6 miles)

Cafes

Fante's Coffee (4.7 miles)
Panera Bread (4.9 miles)
Heine Brothers' - Longest Ave in the Highlands (5 miles)

Frequently Asked Questions

Where is Hillcreek Rehabilitation And Care?

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Hillcreek Rehabilitation And Care in Louisville, KY