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2.7 from 69 reviews
5 stars
21
4 stars
9
3 stars
3
2 stars
1
1 stars
35
Golden LivingCenter - Hillcreek Costs & Pricing
Golden LivingCenter - Hillcreek offers competitive pricing for its room types, which reflects the quality of care and services provided. The cost of a semi-private room at this facility is $6,150 per month, significantly higher than both the county average of $4,048 and the state average of $3,681. For those seeking more privacy, a private room is priced at $6,400, which also exceeds Jefferson County's average of $5,115 and Kentucky's statewide average of $4,260. These figures indicate that while Golden LivingCenter - Hillcreek may be positioned at a premium compared to local and state averages, potential clients can expect enhanced amenities and specialized care that justify the investment in their loved ones' well-being.
Floor plans
Golden LivingCenter - Hillcreek
Jefferson County
Kentucky
Semi-Private
$6,150
$4,048
$3,681
Private
$6,400
$5,115
$4,260
Overall Review of Golden LivingCenter - Hillcreek
caveat18 reviews mention this
Facility cleanliness drew the most backlash
Multiple residents and families describe an unclean facility and strong odors.
Several reviews describe the building as dirty, with repeated mentions of urine odors and unclean rooms. Others cite specific hygiene and pest concerns like bed bugs, mold, roaches, mice, and lice. A few reviewers also call out cleanliness problems tied to dining or shared areas, not just individual rooms. While a smaller set of reviews say the facility is clean and organized, the negative cleanliness themes show up often.
caveat15 reviews mention this
Care can be delayed or neglected
A recurring concern is delayed help with basic care needs.
Many negative reviews describe residents waiting too long for assistance, including long gaps after call lights or needs like medication, hygiene, or changing briefs. Several also report problems with oxygen setup, hospital-ordered medications, or follow-through after requests. A number of families say communication broke down around care events and that their loved ones were not monitored closely enough. Some reviews balance that picture by praising certain clinicians and therapy, but the complaints about understaffing and missed care recur across multiple stories.
caveat7 reviews mention this
Families report weak communication
Residents and families frequently mention trouble getting updates.
Some reviews describe difficulty reaching nurses, directors, or therapy teams, including not getting timely responses or clear voicemail follow-up. Others report gaps in being informed about care changes, hospital transfers, or important health events. A few reviewers also describe frustration with notifications after falls and ongoing updates during a stay. While a handful of reviews say communication improved with specific staff, the communication complaints show up often enough to stand out.
caveat6 reviews mention this
Food quality drew mixed reactions
Dining quality is a consistent point of disagreement in reviews.
Some reviews criticize meals as cold, poorly balanced, or unappetizing, including descriptions of food that looked questionable. Other reviewers say food was good or that it was the only drawback alongside otherwise positive care. A few also mention meals in the context of neglect, such as not getting fed promptly. Overall, dining feedback ranges from positive to strongly negative.
common16 reviews mention this
Staff and therapy earn praise
Many reviews describe caregivers who are kind and responsive.
Beyond the concerns about care and cleanliness, a sizable number of reviews praise staff for being caring, respectful, and helpful. Several highlight nursing leadership and day-to-day support, including nurses who explain treatment or keep families updated. Therapy is also mentioned favorably in multiple reviews, with some people calling it first-class and crediting therapists for progress. A few reviewers also describe the facility as clean and organized, adding positive balance to the overall sentiment.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Types of Care
Skilled Nursing Facility
Amenities
Private
Transportation
Louisville International-Standiford (6 miles away)
Nearby Places of Interest
This area of Louisville, Kentucky offers a range of amenities that may appeal to seniors looking for a convenient and diverse community. With several medical facilities nearby including dentists, pharmacies, allergists, cardiologists, and hospitals, residents can easily access healthcare services. In addition, there are places of worship for spiritual fulfillment and parks for outdoor recreation and relaxation. A variety of dining options are available within a short distance, offering convenient choices for meals. For entertainment, there is a movie theater nearby. Overall, this neighborhood provides a well-rounded environment with essential services and recreational opportunities for seniors looking to settle in the area.
Physicians
Dr Pamela Asseff DDS, PSC. General & Cosmetic Dentistry (0.2 miles)
Advanced ENT & Allergy (0.8 miles)
The LASIK Vision Institute (1.4 miles)
Family Allergy & Asthma (1.5 miles)
Community Medical Associates (1.5 miles)
Hubbard Clinic (1.5 miles)
KentuckyOne Health Medical Center Cardiologists (1.5 miles)
Pharmacies
CVS Pharmacy (0.7 miles)
Walgreens (0.7 miles)
Walgreens (1.6 miles)
CVS Pharmacy (1.9 miles)
Kroger Pharmacy (2.1 miles)
Walgreens (2.3 miles)
CVS Pharmacy (2.7 miles)
Places of Worship
St Martha Parish (0.8 miles)
Lyndon Baptist Church (3.6 miles)
Holy Trinity Catholic Church (3.9 miles)
Parks
Buechel Park (1.2 miles)
Des Pres Park (1.3 miles)
Community Park (3 miles)
Cherokee Park (4.2 miles)
Charlie Vettiner Park (4.7 miles)
Restaurants
McDonald's (1.6 miles)
Rafferty's (1.6 miles)
Cattlemans Road House (1.6 miles)
Skyline Chili (1.6 miles)
McDonald's (1.7 miles)
Chick-Fil-A (1.9 miles)
Chick-Fil-A (2.1 miles)
Hospitals
Baptist Hospital East Park Tower (1.9 miles)
Baptist Health Louisville (2 miles)
Baptist Health Louisville Labor & Delivery (2 miles)
Baptist Hospital East Surgery (2 miles)
3 East Olop (4.4 miles)
Signature Care and Rehabilitation-Northfield (5 miles)
Theaters
Cinemark Mall St Matthews and XD (2.6 miles)
Cafes
Fante's Coffee (4.7 miles)
Panera Bread (4.9 miles)
Heine Brothers' - Longest Ave in the Highlands (5 miles)
Golden LivingCenter - Hillcreek offers competitive pricing for its room types, which reflects the quality of care and services provided. The cost of a semi-private room at this facility is $6,150 per month, significantly higher than both the county average of $4,048 and the state average of $3,681. For those seeking more privacy, a private room is priced at $6,400, which also exceeds Jefferson County's average of $5,115 and Kentucky's statewide average of $4,260. These figures indicate that while Golden LivingCenter - Hillcreek may be positioned at a premium compared to local and state averages, potential clients can expect enhanced amenities and specialized care that justify the investment in their loved ones' well-being.
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Skilled Nursing Facility
Private
Louisville International-Standiford (6 miles away)
Kind, dedicated staff with strong rehabilitation care.
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