1608 Hill Rise Drive, Lexington, KY 40504
For more information about senior living options: (844) 490-3973
Pine Meadows Post Acute Rehab elicits a mix of strong praise and sharp criticism from those who have lived or worked there. On the negative side, several reviewers describe a facility that smells like urine and feels dirty or dingy, with hallways that can be overpowering and a general sense of neglect in some areas. People report that the building looks old, maintenance seems uneven, and overall cleanliness does not meet expectations. One reviewer even called the place "rotten" and compared its appearance to something from the 60s, while others specifically note that the environment can be off-putting due to persistent strong odors and a lack of consistent upkeep.
A recurring theme across multiple accounts is staffing and the responsiveness of care. Reviewers describe under-staffing as a core issue, with aides and nurses overwhelmed by large patient loads. There are explicit complaints about call lights being ignored or answered far too late, with one hallway showing four lights on for more than 30 minutes without a nurse or aide in sight. Several accounts claim that when staff are busy, help for patients does not come unless a specific person is available, and some patients feel they must advocate fiercely just to receive basic assistance. The dissatisfaction extends to specific interactions: one incident recalls a nurse who, after being asked to change a procedure, stormed out saying, "I just can't do this," while another nurse was heard sighing and talking on the phone with earbuds in while attending to a patient. These moments have left a number of families questioning consistency and professionalism.
The experience with nursing and aides is clearly variable. Some staff members are singled out as compassionate and attentive, with Stephanie repeatedly described as the best nurse by multiple reviewers, and other aides named positively by families. Yet other reviewers recount rude or dismissive behavior, with reports of rude responses when patients request help or ask questions. A nurse reportedly pushed a patient's button but then spent the time on personal devices, and a separate patient waited over an hour for assistance to get into bed or onto a bed pan. The inconsistency of care appears to be one of the most troubling themes, leaving some families feeling uncertain about the reliability of basic support when it is most needed.
Therapy stands out as a bright spot in the overall experience. Across several posts, occupational, speech, and physical therapy are described as attentive, effective, and highly valued. In fact, therapy is described as "the best we've seen from several rehab centers," and one reviewer credits therapy with delivering tangible improvements in mobility and strength, sometimes to the point of changing plans about future care. A frequent sentiment is that therapy staff are a major reason to stay or to choose Pine Meadows, providing a counterweight to the more problematic aspects of daily care. The ability of therapy to help patients regain function and confidence is highlighted as a core strength of the facility.
Beyond care and therapy, practical daily life at Pine Meadows is described as problematic in several respects. Food and drink are criticized by some for being unappealing or watered down, and the overall daily routine is viewed as lacking, with showers not routinely provided and only "wiping down" rather than thorough cleansing in some cases. Hair washing is not routinely offered, prompting reminders to bring dry shampoo or other personal care items. One reviewer notes a barber on site with "the newest hairstyles from the 1950s," underscoring a sense that some aspects of care feel outdated. There are also concerns about laundry and textiles, including dryers that allegedly burned clothes and bedsheets, and the disappearance of personal belongings - lotion, glasses, a bra, and pj's among the items reported missing by families.
Financial and administrative issues also appear in several reviews. A few accounts mention shifts in cost or coverage, with one noting that after insurance stopped paying, the facility quoted a daily rate of $450, adding a layer of financial stress to the experience. One reviewer recounts a transition moment - after a hospital stay and a decision to pursue rehab at Pine Meadows - where the staff was described as supportive and the admission process easier than expected, contrasted with later notes about vaccine requirements that some families feel were handled with varying documentation and communication.
Among the more positive, personal testimonials there are stories of significant improvement and genuine gratitude. One family describes a father who, after a difficult hospitalization, entered Pine Meadows and, within a short period, showed remarkable progress in strength and mobility, thanks to deliberate therapy and compassionate staff. Another account extols the entire team for providing "the best of care" to a mother who ultimately passed away, expressing heartfelt thanks for respect and dedication shown throughout the stay. These positive narratives emphasize that, for some residents and families, Pine Meadows can be a place of meaningful recovery and heartfelt support, especially when therapy and nursing staff collaborate effectively.
In sum, the picture that emerges is nuanced and highly dependent on individual experiences. Some residents and families report outstanding progress, heartfelt care, and exceptional therapy teams that make the stay worthwhile. Others describe troubling gaps in daily care, slow or inconsistent responses to calls for help, and a facility that feels understaffed, dated, or poorly maintained at times. The strongest, most consistent praise centers on the therapy department and certain compassionate staff members, while the most consistent concerns focus on staffing levels, responsiveness, cleanliness, and the reliability of routine care. For anyone considering Pine Meadows, these varied perspectives suggest a need for careful, in-person evaluation and direct conversations with therapy staff, nursing leadership, and current residents to understand how well the facility's strengths align with a loved one's specific needs.
Pine Meadows Post Acute is an assisted living community located in Lexington, KY. Our community offers a wide range of amenities to ensure the comfort and convenience of our residents. We have a beauty salon on-site where residents can get their hair styled and pampered.
With cable or satellite TV, residents can enjoy their favorite shows and movies in the privacy of their own rooms. Our community operated transportation service provides convenient transportation for shopping trips or outings. We also have a computer center equipped with high-speed internet access for residents who want to stay connected online.
Our dining room offers restaurant-style dining where residents can enjoy delicious meals prepared by our skilled kitchen staff. Special dietary restrictions are accommodated to cater to each resident's unique needs. Additionally, we provide meal preparation and service for those who require assistance.
Residents can engage in a variety of activities to keep active and entertained. Our fitness room allows residents to maintain their physical well-being, while our gaming room provides opportunities for social interaction and friendly competition. For those who prefer a quieter atmosphere, our small library is perfect for reading or studying.
Transportation arrangement services are available for non-medical appointments as well as doctor's visits. We understand the importance of mental wellness, which is why we offer a mental wellness program to support the emotional well-being of our residents.
Nearby our community, there are several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals providing convenience and accessibility for both residents and their families.
At Pine Meadows Post Acute, we strive to provide personalized care services tailored to each resident's individual needs. With 24-hour call system and supervision, assistance with daily activities such as bathing and dressing is readily available whenever needed. Our dedicated staff oversees medication management and ensures that each resident adheres to any special dietary restrictions.
We believe in creating an engaging environment where residents can make the most out of their retirement years. Through concierge services, planned day trips, resident-run activities, and scheduled daily activities, we encourage our residents to stay active and connected within the community.
Experience the comfort and convenience of assisted living at Pine Meadows Post Acute.
Pine Meadows Post Acute is located at 1608 Hill Rise Drive, Lexington, KY 40504 in Fayette County, Kentucky
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