Pine Meadows Health Care

Pros

• The therapy team is incredible and very attentive; occupational, speech, and physical therapy are described as the best they've seen.
• The staff treat residents with respect and go above and beyond, with families noting compassionate care.
• The facility is very clean with up-to-date equipment, and issues are repaired promptly.
• Therapy helped residents regain strength and mobility, with improvements noted by doctors and families.
• Aides such as Rainy, Alyssa, Summer, and Alona are consistently praised for their care.
• Stephanie is repeatedly identified as one of the best nurses there.
• Families express deep gratitude for Pine Meadows, praising the care and compassion shown by the staff.

Cons

• The facility smells like urine.
• Nurses leave residents covered in urine for hours.
• The hallways smell strong enough to make people gag.
• Help requests are ignored or take hours to receive help.
• Nurses are incredibly rude at times.
• Call lights are ignored; one hallway had four lights on for over 30 minutes with no staff.
• When aides are busy, nurses won't help anyone except Stephanie.
• The food is miserable and drinks are watered down to last longer.
• Showers are not provided; residents are wiped down with disposable washcloths only.
• Hair washing isn't provided; residents should bring dry shampoo.
• A nurse hurt the patient and stormed out when asked to change the method.
• Residents are left on bedpans for long periods, risking bed sores.
• A patient waited over an hour for help after pressing the call button.
• The facility is dangerously understaffed and feels dingy; maintenance seems focused elsewhere.
• An elderly resident had bruises and pressure sores, was naked and not changed, and was treated like an animal.

Review

Pine Meadows Post Acute Rehab elicits a striking mix of experiences from residents and families, with stories that range from life-changing progress to deeply troubling concerns. In several accounts, the centerpiece is the rehabilitation team: therapists - occupational, speech, and physical - are repeatedly praised as attentive, capable, and transformative. A number of reviewers describe therapy as the standout element of the facility, with one reviewer outright calling the therapy team "the only reason to stay" and another praising them as "incredible" and among the best they have encountered in multiple rehab settings. These voices emphasize real gains in strength, mobility, and independence, and they credit therapy staff for making progress possible after surgeries or hospital stays.

Yet alongside these glowing endorsements of therapy, other parts of the experience are described as deeply troubling. A recurring thread in the reviews is a sense of neglect and poor day-to-day care. Several comments report strong odors, specifically urine, wafting through hallways, and describe facilities that feel old or dingy. The same voices recount inconsistent hygiene practices - showering is not reliably provided, hair washing isn't typically offered, and a patient's clothing or personal items have disappeared. One reviewer even notes that a dryer burned clothes and bed sheets. Taken together, these remarks create an impression of an environment where basic comfort and dignity are sometimes compromised.

Staff responsiveness and bedside care appear to be a major point of contention. Multiple reviewers describe call lights going unanswered for long stretches, with some reports of aides or nurses not entering a room for hours after a patient pressed a button. In one vivid example, a patient waited for over an hour just to be helped into bed and onto a bed pan, after the nurse had indicated she would return "right in." Others recount nurses or aides who are distracted, wearing ear buds or talking on the phone, which can contribute to a perception of indifference. Some reviews mention rude or harsh treatment, while others emphasize the breadth of understaffing - suggesting that when aides or nurses are busy, help for other residents isn't readily available. Specific names surface in these stories: some aides - Rainy, Alyssa, Summer, and Alona - are praised for their kindness and reliability, while a particular nurse named Stephanie is singled out as exceptionally good.

The patient experience is further complicated by safety and incident concerns. Negative anecdotes include a resident being ignored for treatment for extended periods, a patient left on a bed pan to the point of potential skin damage, and reports of bruises or pressure sores observed on an elderly resident. One account describes a situation where a nurse refused help in a requested alternative method and stormed out, while another recounts a nurse sighing after a patient pressed the call button. Several reviews mention the sense that the facility did not consistently meet expectations for respectful, person-centered care, with complaints ranging from neglect to unhappiness with how incidents were managed when brought to management's attention.

There are also strongly positive testimonials that contrast sharply with the more critical ones. Some families describe immediate improvements in mobility or independence after a rehab stay, with staff who were genuinely caring and communicative. In these instances, families speak of staff and therapists who went above and beyond to tailor care plans, respond to concerns, and support both patients and their loved ones through what can be a difficult transition. A handful of reviews emphasize gratitude, noting that the staff - across reception, nutrition, laundry, housekeeping, nursing, and even hospice - tented a comprehensive level of compassionate care that helped a family member live with dignity during illness and, in one case, even celebrated a respectful end-of-life experience. The balance of these accounts shows that for some residents, Pine Meadows is a place of real warmth and effective rehabilitation, while for others, it falls short in essential daily care and safety.

Policy and logistics also color the full picture. One reviewer notes that insurance cessation could lead to a steep daily rate, highlighting the financial pressure families feel when transition plans are delayed or altered. Another mentions a vaccine-related policy debate, indicating that the facility had implemented or discussed mandatory vaccination for nursing homes in their state, which influenced family perspectives and experiences. Amid these administrative realities, there are still voices of appreciation: when the care team aligns well with a patient's needs, families feel that the facility offers life-changing therapy inside a setting that, with improvements in staffing and process, could better sustain patient comfort and safety.

Taken together, these reviews paint Pine Meadows Post Acute Rehab as a facility with a powerful rehabilitation program and a team of genuinely capable therapists who can deliver meaningful, life-enhancing gains. At the same time, the accounts reveal significant inconsistencies in daily care, responsiveness, safety, and environmental cleanliness, frequently tied to staffing shortages and workflow pressures. The strongest praise tends to cluster around the therapy department and certain staff members who provide consistent, compassionate care. The most severe cautions come from residents and families who describe delays in help, neglectful moments, uncomfortable conditions, and experiences that leave them worried about safety and dignity. In short, Pine Meadows appears to offer outstanding therapeutic potential for many patients, but its overall quality of care seems highly variable and deeply dependent on staffing levels, shifts, and individual team members.

This area of Lexington, Kentucky offers a diverse range of amenities and services that would be beneficial for seniors looking to settle down in a comfortable and convenient location. With a variety of restaurants, cafes, pharmacies, physicians, and hospitals within close proximity, residents can easily access essential services without having to travel far. The presence of parks also provides opportunities for leisurely walks and outdoor activities. Additionally, there are places of worship nearby for those who value spiritual community involvement. Overall, this neighborhood offers a well-rounded living environment with easy access to necessities and recreational facilities for seniors seeking a peaceful and convenient lifestyle.

Restaurants

• Aguascalientes Restaurant (0.3 miles)
• The Rackhouse Tavern (0.9 miles)
• First Watch (1.1 miles)
• Tortilleria Y Taqueria Ramirez (1.1 miles)
• Cook Out (1.1 miles)
• McDonald's (1.1 miles)
• Domino's Pizza (1.3 miles)

Physicians

• Nicholas C. Elwert, DO, MS (0.5 miles)
• Lexington Clinic: Ear, Nose, and Throat / Audiology (0.9 miles)
• CHI Saint Joseph Health - Heart and Vascular Care (1 miles)
• Tharun Karthikeyan (1 miles)
• Urologic Associates Psc (1 miles)
• Nephrology Associates of Lexington PSC (1 miles)
• Kentucky Eye Institute (1 miles)

Pharmacies

• Office Park Pharmacy (1 miles)
• Lexington Compounding Pharmacy (1.2 miles)
• Health Mart Pharmacy (1.2 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.5 miles)
• Walgreens (1.5 miles)
• Pharmacy Shop (2 miles)

Cafes

• Starbucks (1.2 miles)
• Manchester Coffee (1.4 miles)
• Starbucks (1.5 miles)
• Kentucky Native Café (2.1 miles)
• Cafe Central (2.2 miles)

Hospitals

• University of Kentucky, Uk Healthcare (1.6 miles)
• Chandler Hosptial (1.7 miles)
• UK Albert B. Chandler Hospital Pavilion HA (1.7 miles)
• UK Good Samaritan Hospital (1.8 miles)
• Select Specialty Hospital (1.8 miles)
• VA Hospital Cooper Drive Lexington Ky (1.9 miles)
• UK Chandler- Medicine ICU (2.9 miles)

Places of Worship

• Woodland Christian Church (2.3 miles)
• Apostles Anglican Church (2.9 miles)
• Church of Jesus Christ of Latter Day Saints (3 miles)

Parks

• Woodland Park (2.4 miles)