Heritage Health Care in Chanute, KS

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  • Interior

    A modern dining room with neatly arranged tables and chairs, featuring colorful artwork on the walls.

  • Decor

    A cozy living room with modern decor, featuring comfortable armchairs and a large television.

  • Living Room

    A cozy living room featuring comfortable armchairs facing a large television, with a small table in the center.

  • Building

    A well-lit hallway with decorative elements and seating.

  • Bedroom

    A clean and well-lit hospital room with a single bed and a window.

  • Dining

    A modern dining area with tables, chairs, and decorative artwork on the walls.

  • Bathroom

    An accessible bathroom with a toilet, grab bars, and a trash can against a tiled wall.

  • Television

    A spacious living room with comfortable seating, a television, and a grand piano.

  • Indoor Pool

    A clean and modern indoor pool area with chairs and locker room doors.

Heritage Health Care in Chanute, KS

1630 West Second, Chanute, KS 66720

For more information about senior living options: (844) 490-3973

3 from 13 reviews
5 stars
5
4 stars
2
3 stars
0
2 stars
0
1 stars
6

Skilled Nursing Facility

Overall Review of Heritage Health Care

Pros

  • pro The staff is great and promptly handles problems for residents.
  • pro Heritage Health Care is nice, with private rooms that can be personalized to the resident's favorite colors.
  • pro The food is good and residents can get what they want from the cafeteria.
  • pro The staff is helpful in assisting families to find what they need.
  • pro The facility feels like a home rather than a sterile environment, with decorations and comfortable seating.
  • pro Nurses and CNAs genuinely care about the residents and can brighten their days with friendly interactions.
  • pro The building is clean and odor-free, located in a quiet residential area with a patio and cozy common areas.

Cons

  • pro They would not recommend this facility to anyone; the mother's meds were screwed up, housekeeping was a joke, her chair was filthy, and the staff did not answer phones or keep family involved in care.
  • pro A friend of the family was left unattended in the bathroom for 20 minutes despite being a fall risk, call lights were not answered, a recliner was used as a medical restraint, and the call light and oxygen were left across the room; staff allegedly lied about leaving against medical advice for Medicare payment.
  • pro The owner reportedly hung up on them twice; there was no state record available; red flags were raised and it was described as illegal; no ombudsman or resident rights information was publicly viewable; a nurse without a uniform or name tag walked into a friend's room without knocking or announcing herself.
  • pro The brother on hospice was getting terrible care; staff were terrible and the facility was understaffed; the administration did nothing about complaints; the reviewer would advise against taking a family member there.
  • pro Understaffing led to six hours without being checked on; one nurse did her job and found the mother-in-law in a wet bed; the food was put in the window seal; she cannot walk or get out of bed; the cost was over 300 a day.

Review

This community is best suited for families seeking a small, home-like setting where caregivers tend to know residents by name, and where daily life can feel personal rather than clinical. The environment often reads as warm and living-room friendly, with decorations, comfortable seating, a defined dining area, and a focused emphasis on social interaction. For seniors who prize dignity, respectful treatment, and the chance to participate in a relaxed routine, Heritage Health Care can feel like a comfortable, approachable option. It works best when families are able to visit regularly and partner with staff to tailor care, rather than expecting a highly regimented, hospital-like experience.

Those weighing alternatives should consider that serious concerns repeatedly surface in the reviews: understaffing, inconsistent supervision, and reports of care gaps that leave residents unattended for extended periods. Critics point to missed call-bells, delays in assistance, and even questionable safety practices. For families with high-acuity needs, complex medical management, or a preference for a consistently proactive administration that actively addresses complaints, these patterns may tip the balance toward other facilities. Also notable are complaints about administrative responsiveness and transparency, suggesting that a facility with stronger oversight and clearer lines of accountability would be a better fit for some residents.

The positive threads in the experience offer meaningful counterpoints. Several reviewers describe staff as kind, personable, and genuinely caring, with aides and nurses who engage residents, respond to concerns, and create a sense of familiarity. The homey atmosphere - private rooms, decor that feels individualized, outdoor seating, and a compact, manageable footprint - contributes to a sense of comfort. Food quality and the option to obtain what residents want from the cafeteria are cited as highlights, along with a functional physical therapy program and a layout that supports socialization without feeling impersonal. For families able to lean on a responsive frontline team, these elements can translate into meaningful daily positive experiences.

However, the gravity of the cons cannot be dismissed. The most troubling themes center on staffing levels and the consequences: falls or injuries left without timely attention, call lights ignored for extended windows, and at least one report of bedding trouble and mismanaged basic needs. Allegations of false statements to Medicare, questions about governance, and concerns about privacy and staff unfamiliarity with resident rights amplify the sense that safety and accountability are uneven. Even when some staff members clearly perform well, broader administrative gaps appear to undermine consistently reliable care and resident protection.

In practical terms, Heritage Health Care can be a strong fit for families who can complement the facility's strengths with vigilant oversight - visiting frequently, communicating clearly with caregivers, and requesting tailored care plans that anticipate potential gaps. The homey, neighborly atmosphere and the presence of caring frontline staff may keep residents content for extended periods, particularly those with moderate needs who benefit from regular social engagement and a comforting routine. But when care requires meticulous monitoring, immediate responsiveness, and robust, transparent governance, the negatives may dominate the experience.

Families considering this community should act decisively: visit at different times, speak with multiple staff members and managers, and request to see recent state inspection findings and the facility's corrective action plan. Probe how call lights are monitored, what staffing is in place during evenings and weekends, and how med management is audited. Ask current residents and family members about how concerns are handled and whether complaints lead to sustained improvements. If the goal is a consistently supervised, highly accountable environment, alternatives with stronger staffing protocols and clearer resident-rights practices may be prudent. For those who value a home-like setting and are prepared to stay actively involved, Heritage Health Care can still be a reasonable choice - provided vigilance remains a constant companion to any decision.

Features

Housing

  • 21 resident community capacity 21 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • High acuity care High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Heritage Health Care in Chanute, KS is a premier assisted living community that provides a comfortable and nurturing environment for seniors. Our community offers a range of amenities and care services to ensure that residents receive the support they need while maintaining their independence.

Residents can enjoy the comforts of home with fully furnished apartments that include cable or satellite TV, Wi-Fi/high-speed internet, and telephone services. Our spacious dining room offers delicious meals and can accommodate special dietary restrictions.

We understand the importance of an active lifestyle, which is why we offer resident-run activities and scheduled daily activities to keep our residents engaged and entertained. Additionally, there are two parks nearby, providing opportunities for outdoor recreation.

In terms of care services, our dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure seamless continuity of care for our residents. Medication management is provided to ensure that medications are taken as prescribed.

For individuals with specific dietary needs such as diabetes diet or special dietary restrictions, we can accommodate those needs in meal preparation and service. Our mental wellness program aims to promote emotional well-being among our residents.

Transportation arrangement for medical appointments is available, ensuring that residents can attend their doctor's appointments without any hassle. Additionally, there is convenient access to four pharmacies nearby for medication needs.

Heritage Health Care is conveniently located near various amenities including restaurants, places of worship, theaters, and hospitals. Residents can easily explore the surrounding area and participate in community events.

At Heritage Health Care in Chanute, KS, we prioritize the comfort and well-being of our residents by providing exceptional care services combined with a wide range of amenities to enhance their quality of life.

Nearby Places of Interest

Located in Chanute, Kansas, this area offers convenience and accessibility to essential services for senior living. With several physicians and pharmacies within a short distance, residents have easy access to medical care and medication needs. Neosho Memorial Regional Medical Center is nearby for any healthcare emergencies. The neighborhood also provides opportunities for recreation with parks like Highland Park and Riverside Park close by, offering beautiful outdoor spaces for relaxation. Additionally, there are various dining options such as Dalton's Back 9 Bar & Grill and Eastern Chinese Restaurant for enjoyable meals out. Places of worship like the Church of the Nazarene and First Presbyterian Church cater to spiritual needs. Overall, this part of Chanute provides a well-rounded environment for seniors looking to live comfortably in the community.

Physicians

  • Cancer Center of Kansas (0.3 miles)
  • Ashley Clinic Pharmacy (0.3 miles)
  • Erie Clinic Family Medicine (14.9 miles)
  • Hospital Pharmacy Management (17.1 miles)
  • Ashley Clinic (17.2 miles)
  • Family Physicians (17.4 miles)
  • The Family Physicians (17.5 miles)

Transportation

  • Neosho Memorial Regional Hospital Heliport (0.3 miles)
  • Allen County Airport (K88) (14.3 miles)

Hospitals

  • Neosho Memorial Regional Medical Center (0.3 miles)
  • Renal Care Group (0.4 miles)

Parks

  • Highland Park (0.7 miles)
  • Chanute Parks Department (2 miles)
  • Riverside Park (8.7 miles)
  • Wilson State Fishing Lake (10.8 miles)
  • Erie Dinosaur Park (15.1 miles)
  • Cofachique Park (17.8 miles)

Restaurants

  • Dalton's Back 9 Bar & Grill (0.8 miles)
  • The Vape Bar (0.9 miles)
  • Eastern Chinese Restaurant (1 miles)
  • Daltons Back 9 (1.1 miles)
  • New China Restaurant (1.2 miles)
  • PlayMakers (1.2 miles)
  • Grain Bin (1.4 miles)

Pharmacies

  • Medicine Shoppe (0.8 miles)
  • Cardinal Drug Store (1.3 miles)
  • Medicap Pharmacy (1.7 miles)
  • Walmart Pharmacy (2.2 miles)
  • Humboldt Pharmacy (9.3 miles)
  • Iola Pharmacy (17.1 miles)
  • Gericare LTC (17.1 miles)

Places of Worship

  • Church of the Nazarene (0.9 miles)
  • Southern Baptist Convention (0.9 miles)
  • First Presbyterian Church (1 miles)
  • Chanute Seventh-Day Adventist Church (1 miles)
  • First Baptist Church (1.1 miles)
  • Grant Avenue Baptist Church (1.2 miles)
  • Chanute Church of God in Christ (1.3 miles)

Theaters

  • B&B Theatres Chanute Roxy Cinema 4 (1.4 miles)

Cafes

  • Sidewalk Cafe (14.9 miles)
  • Around the Corner (17.2 miles)

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