Crestview Manor Ltd

Pros

• The Crestview staff are very kind and willing to help direct visitors where they need to go.
• Kelly at the front desk is consistently helpful.
• The front desk greeter was friendly, knew who guests intended to see, and noted that masks weren't needed.
• Visitors are pleased with the staff's attitudes, professionalism and kindness, and the facility is clean and welcoming.
• Residents are well cared for in a clean, home-like environment.
• Everyone is sweet and friendly, and visitors feel welcome at Crestview.
• Paige is amazing, and the staff are nice, clean and friendly.
• The new automatic check-in/check-out system becomes easier to use over time.
• The rooms look home-like and welcoming, and staff provide excellent care.
• Crestview has many helpful, friendly staff and offers ample activities, making it feel like home.

Cons

• The check-in/out system took a bit to figure out, causing visitors to wait for staff assistance.
• Visitors sometimes waited two to three people deep to sign in or out.
• The mom's bed is broken and won't move up anymore, and staff said there are no replacements.
• The check-in/out process seems redundant due to Covid questions and temperature checks.

Review

Crestview stands out as a community where warmth, attentiveness, and a sense of welcome shape every visit. Across numerous notes from family and friends who come to support their loved ones there, the staff consistently emerges as the heart of the experience. People repeatedly describe Crestview as clean, friendly, and easy to navigate, with a culture of professionalism that makes every interaction feel sincere and purposeful. One visitor even frames the experience around a personal visit to an aunt's birthday, underscoring how the environment and people make special moments feel possible and comfortable.

A thread running through many accounts is the reliability and kindness of the front-line team. Visitors praise staff such as Mike and Kelly at the front desk for their readiness and helpfulness, and they highlight other individuals by name - Paige, Kenzie, Stacey, Melissa - alongside a chorus of appreciation for the overall attitude of the employees. The sentiment is that Crestview's caregivers and administrative staff consistently greet guests with warmth, guide them to where they need to be, and address questions or needs with patience and clarity. It's not just routine care that earns praise; it's the sense that every team member operates with a caring mindset and a readiness to assist.

The caregiving landscape at Crestview is described as compassionate and competent across a range of situations. Families report that their loved ones are treated with dignity and skill, with positive remarks about how residents are cared for day to day. Visitors express confidence in the care their spouses and parents receive, noting that even when a resident's personal preferences (such as preferring to be home rather than in a facility) might be a challenge, the staff's professionalism and kindness help make peace with the transition. When concerns do arise - such as a bed that won't move or the need for a swift maintenance fix - families acknowledge staff who respond with attentiveness, aiming to keep the resident comfortable and well cared for.

The atmosphere in the living spaces and common areas also earns high marks. The rooms are described as home-like and welcoming, with features that invite residents and visitors to feel at ease. Families occasionally mention enjoyable touches, such as the birds and squirrels visible from large windows or the sense that spaces are designed to be inviting for visitors, not clinical or intimidating. The overall impression is that Crestview offers a setting where residents can feel comfortable and where guests can move about with ease, which enhances both visits and daily life for those living there.

Communication and the check-in/check-out experience are highlighted as evolving positively. One theme is the transition to an automatic check-in/out system, which some visitors initially approached with curiosity but quickly recognized as an improvement once they understood how it works. While there was a brief period of adjustment that included some waiting, the general consensus is that the process now supports smoother, more efficient visits. In addition to administrative flow, guests appreciate staff who are well-informed and ready to help them locate a loved one or answer questions, reinforcing a sense of organized, dependable support.

Families repeatedly emphasize the importance of activity, engagement, and social warmth within Crestview. They describe a vibrant environment with numerous activities and a strong social fabric that makes visitors feel welcome and residents feel involved. The sense that the facility is not merely a place to be but a community where people can interact, enjoy conversations, and participate in routine pleasures - such as hair appointments, simple crafts, or watching birds at the window - comes through strongly. In this atmosphere, residents who might have once faced uncertainty about moving to assisted living are described as adapting well, with staff and administrators playing an integral role in guiding and supporting that transition.

Care experiences extend beyond daily routines to the broader journey of caregiving within the Crestview ecosystem. Several reviews speak to the consistency of kindness, the depth of patient care, and the genuine investment staff show in their work. Families note that the level of attention to both the residents and their families reflects a culture of respect and devotion that seems to permeate the facility. In many narratives, the staff's positive, proactive approach translates into moments of gratitude from loved ones who appreciate the nuanced ways in which Crestview assists with daily life, personal routines, and family visits.

Finally, the practical and aesthetic amenities contribute to a sense of well-being for residents and visitors alike. Praises for the sun porch and patio enhancements highlight a design effort to create outdoor spaces where families can enjoy time together comfortably. The combination of thoughtful landscaping, airy common areas, and clean, well-maintained interiors supports a welcoming environment. Nurses and caregivers receive particular commendations for their dedication, with families noting that staff listen, answer questions, and address concerns with patience and knowledge. The overall message across these reflections is that Crestview is more than a place for care - it is a supportive, welcoming community where residents can thrive and families can feel confident in the ongoing care their loved ones receive.

This part of Webster City, Iowa offers a tranquil and convenient environment for seniors looking to settle down. With a variety of places of worship such as the New Testament Church of Christ and St Thomas Aquinas Catholic Church nearby, residents can easily nurture their spiritual well-being. The proximity to hospitals like Van Diest Medical Center and Hamilton Hospital ensures access to quality healthcare services. Additionally, the area boasts several restaurants including Pizza Hut and Charley's Grilled Subs, perfect for dining out with friends or family. Parks like Wilson Brewer Memorial Park and Briggs Woods County Park provide opportunities for outdoor recreation and relaxation. Furthermore, essential amenities such as pharmacies, cafes, transportation options, and even a theater are all within close reach. Overall, this neighborhood in Webster City offers a peaceful and inclusive community ideal for senior living.

Places of Worship

• New Testament Church of Christ (0.1 miles)
• Faith United Methodist Church (0.4 miles)
• Episcopal Church (0.9 miles)
• Episcopal Church of the Good Shepherd Webster City Iowa (0.9 miles)
• Trinity Evangelical Lutheran Church (1 miles)
• St Thomas Aquinas Catholic Church (1 miles)
• St Thomas Aquinas Parish (1 miles)

Restaurants

• Pizza Hut (0.2 miles)
• McDonald's (0.3 miles)
• Charley's Grilled Subs (0.3 miles)
• Grand Shanghai Buffet (0.3 miles)
• Dq (0.9 miles)
• Subway (1.2 miles)
• El Veracruzano (1.3 miles)

Hospitals

• Van Diest Medical Center (0.5 miles)
• Hamilton Hospital (0.5 miles)
• Hamilton Hospital (0.6 miles)
• Family Practice Clinic (1.1 miles)
• Mid-Iowa Doulas (6.6 miles)
• McFarland Clinic (13.5 miles)
• Trimark Physicians Group (15.2 miles)

Parks

• Wilson Brewer Memorial Park (0.6 miles)
• Twin Parks (1 miles)
• Webster City Parks Department (1.1 miles)
• Briggs Woods Campground (1.6 miles)
• Briggs Woods County Park (1.8 miles)
• Briggs Woods Park (2 miles)
• Kendall Young Park (2.3 miles)

Physicians

• McFarland Clinic (1.1 miles)
• Family Dermatology (1.1 miles)
• Gabrielson Clinic for Women (1.1 miles)
• Hearing Unlimited (1.3 miles)
• Webster City Hearing Aid Center (1.3 miles)
• Trimark Physicians Group (1.3 miles)
• Trimark (15.2 miles)

Pharmacies

• Thrifty White Drug (1.1 miles)
• Family Pharmacy (13.5 miles)
• Family Pharmacy (13.6 miles)
• Eagle Grove Pharmacy (15.3 miles)
• Walgreens (17.7 miles)

Cafes

• Mornin Glory (1.2 miles)
• Jessica's Country Kitchen & The Farm (15.3 miles)
• Starbucks (17.5 miles)

Transportation

• U-Haul (1.2 miles)
• Union Pacific Railroad (15.9 miles)
• Enterprise Rent-A-Car (16.7 miles)
• Enterprise Rent-A-Car (17.6 miles)
• Enterprise Rent-A-Car (17.7 miles)

Theaters

• Webster Theatre (1.2 miles)