Ravenwood Specialty Care

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  • Interior

    Cozy bedroom with a single bed and warm lighting.

  • Decor

    A cozy living room with blue sofas, a wall-mounted television, and elegant decor.

  • Building

    A building with a driveway and a glass structure at its entrance.

  • Trees

    An outdoor patio with chairs and tables under a green and white umbrella, surrounded by greenery.

  • Windows

    A bright dining area with a glass roof, featuring tables and chairs surrounded by large windows.

  • Wheelchair

    A group of seniors enjoying a gathering in a community room.

  • Nursing Home

    A group of seniors celebrating Halloween in a nursing home, with decorations and festive hats.

Ravenwood Specialty Care

2651 Street Francis Drive, Waterloo, IA 50702

For more information about senior living options: (844) 490-3973

2.3 from 11 reviews
5 stars
2
4 stars
0
3 stars
3
2 stars
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1 stars
6

Skilled Nursing Facility

Overall Review

Pros

  • pro A visitor noted that the staff at Ravenwood Specialty Care has improved significantly since their last visit.
  • pro One reviewer mentioned feeling satisfied with the friendly and caring attitude of the staff towards patients.
  • pro Another review highlighted that the rehabilitation facility appears clean and well-maintained, offering a pleasant environment.
  • pro A family member expressed appreciation for the accommodating approach of staff regarding dietary needs for their loved one.
  • pro A reviewer found that the patient's room was larger than what they previously had, indicating a positive experience with the accommodations.

Cons

  • pro The staff at Ravenwood shows a lack of responsiveness, often taking 20 to 30 minutes to answer calls for assistance.
  • pro There are reports of staff being rude and uncaring towards patients and their families.
  • pro Several reviewers noted instances where medications were given incorrectly or not administered at all.
  • pro Cleanliness is a significant concern, with some areas described as smelling of urine and feces.
  • pro Patients have experienced long wait times for call lights to be answered, sometimes over an hour.
  • pro Activities offered are limited and not engaging, with crafts suitable only for young children.
  • pro One reviewer mentioned that their friend was left on a mat on the floor due to the facility's inadequate resources.
  • pro There are complaints about the lack of attentive care from aides, who are described as rough and inconsiderate.

Review

Ravenwood Specialty Care has garnered a highly polarized reputation through various reviews from individuals who have experienced or are trying to access care at the facility. While some reviewers report a deterioration in staff responsiveness and quality of care, others share positive experiences that highlight moments of compassion and attentiveness. This dichotomy illustrates the inconsistency in service delivery at Ravenwood, raising significant concerns for prospective residents and their families.

One major issue highlighted by multiple reviewers is the lack of adequate communication from the facility's staff. Several individuals recounted frustrating attempts to reach their loved ones or inquire about their care, only to be met with dismissive responses or outright hang-ups. A reviewer detailed her distress when calling numerous times only to find that no one was available to assist her; she was hung up on repeatedly and left waiting for a call back regarding her friend’s status. Another review echoed similar sentiments, citing rudeness among staff members as they failed to address basic requests or respond promptly to call lights. This pattern of poor communication has understandably left many family members feeling frustrated and anxious about their loved ones' well-being.

The physical conditions within Ravenwood also raised alarms among reviewers. A common complaint centered around cleanliness, with some describing unpleasant odors pervading certain areas of the facility. One reviewer specifically noted an incident involving a family member who had been placed on a mat on the floor due to a lack of available beds,describing it as an inhumane situation where basic needs were not being adequately met. Another mentioned smelling urine in areas which significantly detracted from the overall atmosphere of care and comfort expected in such facilities. These accounts paint a concerning picture of hygiene standards at Ravenwood, indicating potential neglect that could impact patient health.

The level of attention received by residents further complicates the narrative surrounding Ravenwood's quality of care. One individual reported instances where necessary medications were either delayed or missed altogether, leading to fears for their loved one's health. Additionally, reports stated that call lights remained unanswered for extended periods—sometimes over an hour—leaving residents without assistance during critical times. Families expressed deep concern regarding this lackadaisical approach towards resident care, illustrating how it can jeopardize both health outcomes and peace of mind for those relying on facility staff.

While many reviews lamented a troubling lack of professionalism among caregivers, there were also expressions of gratitude toward particular staff members who seemed genuinely dedicated to providing quality service amid systemic shortcomings. A few reviews reflected positively on certain employees who displayed compassion and commitment during interactions with patients and their families. For instance, one reviewer acknowledged how much better conditions had become since previous visits years earlier while expressing thanks toward specific workers who went above and beyond in meeting his needs while he received rehabilitation services.

However, these seemingly brighter experiences stood in stark contrast against overwhelming negative feedback regarding general operations within Ravenwood Specialty Care. One family member described the nursing home as "the worst place I have ever seen," highlighting feelings of despair over inadequate staffing levels and poor patient treatment across various levels within the organization’s hierarchy—issues that had remained unaddressed despite complaints lodged by concerned relatives over weeks or months.

Ultimately, Ravenwood reflects broader issues often witnessed within nursing facilities: inconsistent levels of compassion among employees coupled with potentially harmful lapses in oversight meant to safeguard resident welfare combined create an urgent need for structural reform aimed at establishing reliable standards rooted firmly in quality caregiving practices focused on enhancing patient dignity rather than undermining it through negligence or indifference towards basic human needs.

Features

Housing

  • 196 resident community capacity 196 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Waterloo Municipal (7 miles away) Waterloo Municipal (7 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Ravenwood Specialty Care in Waterloo, IA is a premier assisted living community that offers a wide range of amenities and care services to meet the individual needs of its residents. The community takes pride in providing a comfortable and inviting environment where seniors can thrive and enjoy a fulfilling lifestyle.

The amenities at Ravenwood Specialty Care are designed to enhance the quality of life for each resident. A beauty salon is available on-site for those who want to pamper themselves and look their best. Residents can also enjoy their favorite shows with cable or satellite TV in their own private rooms. Community operated transportation is provided for easy access to local attractions and events. A computer center is available for those who want to stay connected with loved ones or explore the digital world. Dining options include restaurant-style dining in a spacious dining room, as well as meal preparation and service in fully furnished kitchenettes.

For recreation and leisure, residents have access to a fitness room for maintaining an active lifestyle. A gaming room provides entertainment and socialization opportunities. Outdoor spaces including gardens allow residents to enjoy nature and fresh air. A small library offers a quiet retreat for reading enthusiasts. Wi-Fi/high-speed internet allows residents to stay connected online.

Care services at Ravenwood Specialty Care are comprehensive and tailored to individual needs. The community features 24-hour call system and supervision, ensuring round-the-clock assistance when needed. Trained staff members provide activities of daily living assistance such as bathing, dressing, transfers, and medication management. Special dietary restrictions are accommodated, including diabetes diets.

The community strives to create a vibrant atmosphere through various activities offered daily. Concierge services cater to individual preferences and requests, ensuring personalized experiences for each resident. Fitness programs promote physical well-being, while planned day trips provide opportunities for exploration outside the community. Resident-run activities encourage social interaction and foster a sense of belonging.

Ravenwood Specialty Care benefits from its prime location with nearby amenities including two cafes, five parks, 13 pharmacies, 38 physicians, 31 restaurants, three places of worship, and five hospitals. This provides convenience and easy access to healthcare services, dining options, and recreational activities.

Overall, Ravenwood Specialty Care in Waterloo, IA offers a warm and welcoming environment where seniors can receive personalized care and enjoy a fulfilling lifestyle.

Videos

Nearby Places of Interest

Physicians

  • Avalon Plastic Surgery Center (0.1 miles)
  • Linda D Hodge, DO (0.1 miles)
  • Iowa Spine & Brain Institute (0.1 miles)
  • Woodbury David R MD Covenant Clinic Family Practce (0.1 miles)
  • MercyOne Waterloo Endocrinology Care (0.2 miles)
  • Tabetha Gehrke, ARNP (0.2 miles)
  • Sick Bay (0.2 miles)

Hospitals

  • Covenant Pharmacy (0.1 miles)
  • Marek Rozek, PA-C (0.2 miles)
  • MercyOne Waterloo Medical Center (0.2 miles)
  • Covenant Health System (0.2 miles)
  • Cedar Valley Medical Clinic (4.4 miles)

Pharmacies

  • MercyOne Waterloo Pharmacy (0.2 miles)
  • Walmart Pharmacy (0.7 miles)
  • CVS Pharmacy (0.8 miles)
  • Target Pharmacy (0.8 miles)
  • Walgreens (0.9 miles)
  • Greenwood Compounding Pharmacy (1 miles)
  • CVS Pharmacy (1.1 miles)

Parks

  • Bontrager Park (0.3 miles)
  • Cedar Valley Soccer Complex (4 miles)
  • Kids City (4.1 miles)
  • Hoing-Rice Softball Center (4.2 miles)
  • Tibbitts Park (4.7 miles)

Restaurants

  • Red Lobster (0.4 miles)
  • Chilito's (0.5 miles)
  • Culver's (0.6 miles)
  • Olive Garden (0.6 miles)
  • Chick-Fil-A (0.6 miles)
  • Subway (0.8 miles)
  • McDonald's (0.8 miles)

Cafes

  • Cabin Coffee Co. (1 miles)
  • Panera Bread (1.1 miles)

Places of Worship

  • Saint Marks United Methodist Church (2.8 miles)
  • Church of Jesus Christ of Latter Day Saints (4.9 miles)
  • Calvary Bible Church (5 miles)

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