Ravenwood Specialty Care

Pros

• A visitor noted that the staff at Ravenwood Specialty Care has improved significantly since their last visit.
• One reviewer mentioned feeling satisfied with the friendly and caring attitude of the staff towards patients.
• Another review highlighted that the rehabilitation facility appears clean and well-maintained, offering a pleasant environment.
• A family member expressed appreciation for the accommodating approach of staff regarding dietary needs for their loved one.
• A reviewer found that the patient's room was larger than what they previously had, indicating a positive experience with the accommodations.

Cons

• The staff at Ravenwood shows a lack of responsiveness, often taking 20 to 30 minutes to answer calls for assistance.
• There are reports of staff being rude and uncaring towards patients and their families.
• Several reviewers noted instances where medications were given incorrectly or not administered at all.
• Cleanliness is a significant concern, with some areas described as smelling of urine and feces.
• Patients have experienced long wait times for call lights to be answered, sometimes over an hour.
• Activities offered are limited and not engaging, with crafts suitable only for young children.
• One reviewer mentioned that their friend was left on a mat on the floor due to the facility's inadequate resources.
• There are complaints about the lack of attentive care from aides, who are described as rough and inconsiderate.

Review

Ravenwood Specialty Care has garnered a highly polarized reputation through various reviews from individuals who have experienced or are trying to access care at the facility. While some reviewers report a deterioration in staff responsiveness and quality of care, others share positive experiences that highlight moments of compassion and attentiveness. This dichotomy illustrates the inconsistency in service delivery at Ravenwood, raising significant concerns for prospective residents and their families.

One major issue highlighted by multiple reviewers is the lack of adequate communication from the facility's staff. Several individuals recounted frustrating attempts to reach their loved ones or inquire about their care, only to be met with dismissive responses or outright hang-ups. A reviewer detailed her distress when calling numerous times only to find that no one was available to assist her; she was hung up on repeatedly and left waiting for a call back regarding her friend’s status. Another review echoed similar sentiments, citing rudeness among staff members as they failed to address basic requests or respond promptly to call lights. This pattern of poor communication has understandably left many family members feeling frustrated and anxious about their loved ones' well-being.

The physical conditions within Ravenwood also raised alarms among reviewers. A common complaint centered around cleanliness, with some describing unpleasant odors pervading certain areas of the facility. One reviewer specifically noted an incident involving a family member who had been placed on a mat on the floor due to a lack of available beds,describing it as an inhumane situation where basic needs were not being adequately met. Another mentioned smelling urine in areas which significantly detracted from the overall atmosphere of care and comfort expected in such facilities. These accounts paint a concerning picture of hygiene standards at Ravenwood, indicating potential neglect that could impact patient health.

The level of attention received by residents further complicates the narrative surrounding Ravenwood's quality of care. One individual reported instances where necessary medications were either delayed or missed altogether, leading to fears for their loved one's health. Additionally, reports stated that call lights remained unanswered for extended periods—sometimes over an hour—leaving residents without assistance during critical times. Families expressed deep concern regarding this lackadaisical approach towards resident care, illustrating how it can jeopardize both health outcomes and peace of mind for those relying on facility staff.

While many reviews lamented a troubling lack of professionalism among caregivers, there were also expressions of gratitude toward particular staff members who seemed genuinely dedicated to providing quality service amid systemic shortcomings. A few reviews reflected positively on certain employees who displayed compassion and commitment during interactions with patients and their families. For instance, one reviewer acknowledged how much better conditions had become since previous visits years earlier while expressing thanks toward specific workers who went above and beyond in meeting his needs while he received rehabilitation services.

However, these seemingly brighter experiences stood in stark contrast against overwhelming negative feedback regarding general operations within Ravenwood Specialty Care. One family member described the nursing home as "the worst place I have ever seen," highlighting feelings of despair over inadequate staffing levels and poor patient treatment across various levels within the organization’s hierarchy—issues that had remained unaddressed despite complaints lodged by concerned relatives over weeks or months.

Ultimately, Ravenwood reflects broader issues often witnessed within nursing facilities: inconsistent levels of compassion among employees coupled with potentially harmful lapses in oversight meant to safeguard resident welfare combined create an urgent need for structural reform aimed at establishing reliable standards rooted firmly in quality caregiving practices focused on enhancing patient dignity rather than undermining it through negligence or indifference towards basic human needs.

Physicians

• Avalon Plastic Surgery Center (0.1 miles)
• Linda D Hodge, DO (0.1 miles)
• Iowa Spine & Brain Institute (0.1 miles)
• Woodbury David R MD Covenant Clinic Family Practce (0.1 miles)
• MercyOne Waterloo Endocrinology Care (0.2 miles)
• Tabetha Gehrke, ARNP (0.2 miles)
• Sick Bay (0.2 miles)

Hospitals

• Covenant Pharmacy (0.1 miles)
• Marek Rozek, PA-C (0.2 miles)
• MercyOne Waterloo Medical Center (0.2 miles)
• Covenant Health System (0.2 miles)
• Cedar Valley Medical Clinic (4.4 miles)

Pharmacies

• MercyOne Waterloo Pharmacy (0.2 miles)
• Walmart Pharmacy (0.7 miles)
• CVS Pharmacy (0.8 miles)
• Target Pharmacy (0.8 miles)
• Walgreens (0.9 miles)
• Greenwood Compounding Pharmacy (1 miles)
• CVS Pharmacy (1.1 miles)

Parks

• Bontrager Park (0.3 miles)
• Cedar Valley Soccer Complex (4 miles)
• Kids City (4.1 miles)
• Hoing-Rice Softball Center (4.2 miles)
• Tibbitts Park (4.7 miles)

Restaurants

• Red Lobster (0.4 miles)
• Chilito's (0.5 miles)
• Culver's (0.6 miles)
• Olive Garden (0.6 miles)
• Chick-Fil-A (0.6 miles)
• Subway (0.8 miles)
• McDonald's (0.8 miles)

Cafes

• Cabin Coffee Co. (1 miles)
• Panera Bread (1.1 miles)

Places of Worship

• Saint Marks United Methodist Church (2.8 miles)
• Church of Jesus Christ of Latter Day Saints (4.9 miles)
• Calvary Bible Church (5 miles)