Northcrest Specialty Care
SaveInterior
Outdoors
Decor
Living Room
Building
Bedroom
Exercise Equipment
2001 Heath Street, Waterloo, IA 50703
For more information about senior living options: (844) 490-3973
What level of care are you interested in?
Assisted Living
Memory Care
Independent Living
Skilled Nursing Facility
Continuing Care Retirement Community (CCRC)CCRC
Other
Northcrest is described as a place where residents are treated well, with good food and great customer service. The setting is pleasant, the staff are helpful, and residents appear neat and well cared for. The facility is beautiful and modern, with a professional and caring staff. The staff are amazing, delivering kindness and effective care, including nursing, aides, and therapy. Specific staff members (Hayley, Hermione, Alisha, Jen, etc.) are noted as knowledgeable, helpful, and going above for families. The nursing and physical therapy teams help patients regain strength and lift their spirits, aiding recovery. Families feel supported, with staff who treat residents like family and assist with transitions home. The facility is highly recommended by families for quality care and positive outcomes.
The nursing care is very awful. They were not pleased with the lack of care she received. Communication between departments does not happen. Families must stay on top of all details to ensure care is provided. They would shut off the call light but not attend to her needs. The administrator Carla is a joke and doesn't care about the patients. They take forever to do anything that needs attention. Plus $10,000 just to get in the door. The room was dirty with visible dirt, food, and blood on the wall and floor. Dressing and wound care were not tended regularly, leading to infection and hospitalization.Northcrest (often referred to as Northcrest Care and North Crest in reviews) emerges in these accounts as a facility that can deliver very good care in the right circumstances, but also a place where families have faced serious problems. On the positive side, multiple reviewers describe a beautiful, modern setting with professional, caring staff and effective rehabilitation. They recount experiences where therapists helped patients regain mobility, nurses and aides treated them with kindness, and families felt supported during challenging recoveries. In particular, several individuals highlight the influence of dedicated caregivers who went beyond the call of duty, sometimes sharing personal contact information to stay connected, and who helped families navigate the often complicated path from hospital to home. A brother, father, or mother would be left in capable hands with staff members who remembered their names, coordinated meds, and arranged transportation to appointments. Some families even credit staff with easing the emotional burden of serious illness, saying that employees treated their loved ones "like family" and that the day of discharge could be a relief rather than just a transition.
Yet the sentiment in many reviews swings to strong concerns about care quality, safety, and administration. The most persistent complaints center on communication gaps between departments, delays in addressing basic needs, and inadequate staffing. One reviewer reported that call lights were shut off without the corresponding help arriving, leaving a patient uncomfortable and unattended for long periods. Another described a pattern where administration and social services staff appeared to "walk by laughing and joking" instead of assisting, which left families feeling ignored during critical moments. The lack of formal care-team meetings until near discharge was cited as emblematic of a broader disconnect in how care plans were developed and executed. These experiences contribute to a sense that, when staffing is lean or overwhelmed, patient needs can fall through the cracks.
There are also deeply troubling episodes that some reviewers attribute to systemic issues rather than individual failings. Several accounts describe situations where patients did not receive basic care or oversight, leading to deteriorations in health. One review details a patient who arrived in a fragile state, was not tended to promptly, and later required emergency care after being discharged, with severe dehydration and sepsis flagged at the ER. In another harsh recollection, a caregiver found a loved one placed in a room without proper bedding or dignity, and the conclusion drawn was that the facility's leadership did not adequately address patient safety or structural problems. The dissatisfaction culminates in a blunt assessment from a former healthcare worker who urged others not to send family members to the facility, citing an overworked staff and a culture that did not prioritize patient welfare.
Despite these concerns, the strongest endorsements come from families who credit Northcrest with particular staff members who made meaningful differences. Names frequently highlighted include Hayley/Haley, Jen, Alisha, Hermoine, and sometimes a nurse or aide who became a trusted point of contact. These reviewers describe nurses and aides who stayed attentive, helped with medication management, arranged transportation for treatments, and provided steady emotional support. One reviewer praised a nurse who kept a patient on track with medications and treatment for cancer, while another recounted how a staff member offered personal cellphone access to coordinate needs. The physical therapy team is a common thread of praise, with accounts of painstaking work to get a patient moving again, sometimes described as saving someone's independence or quality of life. In several stories, the caregivers also helped families understand the steps required to return home, a process that included coordination with other services and providers and a compassionate, patient-centered approach that left families feeling grateful despite the overall challenges.
The reviews also touch on the daily realities of facility life, including food and cleanliness. Opinions about meals are mixed: a few say the food is acceptable and even comforting, with a rare positive note about oatmeal, while others express disappointment that meals were not hot or consistently palatable and that sometimes a drink or ice was not refreshed as often as desired. Cleanliness is a more mixed topic as well; some accounts praise the facility for a generally neat and clean appearance, while others recount incidents of visible dirt, unaddressed wounds, or a lack of timely dressings, which in one case escalated to a patient being hospitalized again. These inconsistencies underscore the variability families experience depending on the shift, staff on duty, and the degree of oversight at any given moment.
Taken together, the reviews present a facility that can be a lifeline for families when care is well-coordinated and staffed by compassionate, proactive professionals, but that can also become the source of profound worry when staffing is inadequate, communication falters, and safety concerns arise. Several accounts highlight the impact of leadership and organizational culture on patient outcomes, with some families feeling that administrators either did not respond effectively to complaints or became an impediment to timely, patient-centered care. The financial expectations are also a recurring theme, with complaints about the perceived value of care relative to cost, including mentions of high daily rates and upfront payments, which amplifies the frustration when care quality falls short of expectations.
For anyone considering Northcrest for a loved one, these narratives suggest a need for careful due diligence. Prospective families might ask about current staffing levels on the specific unit, the process for care-team meetings and discharge planning, and how call lights are monitored and prioritized. It is also wise to review infection control practices, wound care standards, and the facility's approach to patient safety, especially for hospice or post-acute care. At its best, Northcrest shows real potential: a modern, clean environment with staff who can and do form meaningful, trusting relationships with patients and families, and a rehabilitation program that can restore mobility and independence. At its most challenging, reviewers warn of overworked staff, slow responses, and administrative gaps that can leave loved ones vulnerable. The best path, then, is to engage early, ask hard questions, and ensure there is a clear, concrete plan for communication, oversight, and timely care that aligns with the specific needs of the person receiving care.
94 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Waterloo Municipal (4 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Northcrest Specialty Care in Waterloo, IA is a premier assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community provides a comfortable and luxurious environment, with fully furnished apartments and private bathrooms for each resident.
Residents enjoy a variety of amenities including a beauty salon, gaming room, small library, and fitness room to ensure they have plenty of opportunities for socializing and staying active. There is also a computer center and Wi-Fi/high-speed internet available for those who want to stay connected with loved ones or pursue personal interests online.
Northcrest Specialty Care understands the importance of proper nutrition for its residents, which is why it offers restaurant-style dining with special dietary restrictions catered to. Meals are prepared and served by professional staff, ensuring that residents receive delicious and nutritious food every day.
The community also offers a range of care services such as assistance with activities of daily living, medication management, diabetes diet support, and mental wellness programs. A 24-hour call system and 24-hour supervision are in place to provide residents with peace of mind knowing assistance is always available when needed.
In terms of location, Northcrest Specialty Care is conveniently situated near various amenities within the area. With two cafes nearby, residents can easily enjoy a cup of coffee or grab a bite to eat outside the community. There are also several parks nearby for outdoor recreation and scenic walks. Access to pharmacies, physicians' offices, restaurants, hospitals, and places of worship are all within close proximity as well.
Overall, Northcrest Specialty Care in Waterloo, IA provides an exceptional assisted living experience that combines comfort, convenience, and quality care services to ensure each resident enjoys a fulfilling and vibrant lifestyle.
Northcrest Specialty Care is located at 2001 Heath Street, Waterloo, IA 50703 in Black Hawk County, Iowa
Northcrest Specialty Care on seniors.fyi includes 13 photos including images showing interior, fireplace, decor, outdoors, television, bedroom, healthcare, windows, and more.
Allen Memorial Hospital
Waterloo, IA
Close to hospitals, pharmacies, parks, dining, and places of worship for convenient access.
Allen Memorial Hospital reviews
Allen Memorial Hospital images
Mt Village Apartments
Waterloo, IA
Comprehensive assisted living with meals, on-site activities, and easy access to nearby health services and amenities.
Rose Of Waterloo
Waterloo, IA
Extensive amenities and 24/7 support with dining, transportation, and engaging activities.
Walnut Court Retirement Comm
Waterloo, IA
Excellent access to healthcare and local amenities.
Walnut Court Retirement Comm reviews
Walnut Court Retirement Comm images
Milvern Guest Home
Waterloo, IA
Diabetic-focused care with medication management and blood sugar monitoring.
Cedar River Tower Housing
Waterloo, IA
Diabetic care plus engaging indoor spaces and on-site activities.
Hotel President Apartments
Waterloo, IA
Hotel President Apartments costs
Hotel President Apartments reviews
Hotel President Apartments images
Bridges
Waterloo, IA
Caring staff, engaging activities, and welcoming atmosphere.
Pillar Of Cedar Valley
Waterloo, IA
Extensive amenities and 24/7 care support.
Top Canine Companions for Older Adults
Dogs can greatly improve the lives of older adults by offering emotional support and encouraging physical activity, with factors such as size, temperament, and grooming needs being crucial in selecting a suitable breed. Senior dogs often make ideal companions for this demographic, promoting social connections and requiring care routines that align with seniors' capabilities.
The guide on blood pressure charts for older adults stresses the importance of understanding normal and high blood pressure readings influenced by age, genetics, and lifestyle, while emphasizing regular monitoring and lifestyle modifications to prevent serious health issues. It provides insights into blood pressure categories, dietary recommendations, medication considerations, and the role of caregivers in supporting healthy habits.
Financing Long-Term Nursing Home Care Through Social Security: A Thorough Exploration
The article explores the complexities of using Social Security to finance long-term nursing home care in the U.S., detailing eligibility requirements and misconceptions, while emphasizing that these benefits often do not cover full costs and highlighting the need for strategic financial planning and professional guidance.
Interior
Outdoors
Decor
Living Room
Building
Bedroom
Exercise Equipment
Comprehensive Guide to Blood Pressure Charts for Older Adults: Understanding Normal and High Readings by Age