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Northcrest Specialty Care in Waterloo, IA

Northcrest Specialty Care is a nursing home community in Waterloo, IA.

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Northcrest Specialty Care in Waterloo, IA

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  • Interior

    A cozy home theater setup with patterned armchairs facing a wall-mounted television.

  • Outdoors

    A group of people gathered outdoors on a sunny day.

  • Decor

    A modern dining room with multiple tables and chairs, featuring a fireplace and a wall-mounted television.

  • Living Room

    A cozy living room with a fireplace and comfortable seating.

  • Building

    A modern residential building with a clear blue sky and scattered clouds.

  • Bedroom

    A hospital room with a single bed, an adjustable table, and a window with natural lighting.

  • Exercise Equipment

    A physical therapy room equipped with exercise tools and a treatment table.

2001 Heath Street, Waterloo, IA 50703

For more information about senior living options: (866) 208-4318

3.4 from 47 reviews
5 stars
23
4 stars
5
3 stars
2
2 stars
2
1 stars
15

Overall Review of Northcrest Specialty Care

common 20 reviews mention this

Staff care is often praised

Residents and families frequently describe staff as caring, helpful, and responsive to concerns.

Many reviews emphasize the kindness and competence of aides, nurses, and therapists, including help with cleaning, comfort, and recovery goals. Some reviewers also highlight communication and follow-through, saying staff answered questions and met day-to-day needs. A number of posts specifically mention therapists being knowledgeable and staff working as a team to support rehab progress.

caveat 7 reviews mention this

Call light and staffing concerns

Several reviews complain that care can be delayed when help is requested.

Some residents and family members describe trouble getting timely assistance, including call light responses being shut off or help taking much longer than expected. A few reviews also describe limited attention at night or needing family to stay on top of tasks to ensure basic needs are met. One reviewer even links missed responses to a rapid health decline that led to emergency care.

common 8 reviews mention this

Cleanliness and room condition

Reviews repeatedly mention the facility looking clean and well kept.

Multiple reviews describe a neat, fresh, and clean environment, including rooms that feel wide/open and maintained. Some reviewers also say they did not notice strong odors and that the facility helped them feel comfortable during recovery. At the same time, a smaller set of reviews directly challenges cleanliness, describing visible dirt or linens and hygiene issues in certain situations.

caveat 6 reviews mention this

Food quality is a mixed point

Food is frequently mentioned, with complaints about temperature and overall taste.

Some residents report dissatisfaction with meal quality, describing food that was not pleasant or not served hot, and also noting items like ice or beverages not being provided consistently. Other reviews are more positive, including comments about enjoying specific meals such as oatmeal. Overall, dining shows up as a recurring theme with both improvement-needed feedback and some appreciation.

  • A modern dining room with multiple tables and chairs, featuring a fireplace and a wall-mounted television.
differentiator 10 reviews mention this

Therapy and rehab progress

Rehabilitation therapy is a recurring highlight in reviews.

Several reviews describe physical and occupational therapy staff helping residents regain mobility after surgery or falls, with some mentioning steady improvements over days or weeks. Families also credit nurses and caregivers with keeping treatment on track, including medication management and arranging transportation for follow-up care. While not every review is positive, rehab progress and therapy involvement are repeatedly brought up by those who stayed for skilled nursing or recovery.

common 3 reviews mention this

Activities can help engagement

Residents describe daily programs and engagement beyond routine care.

A few reviews mention structured activities and programs intended to keep residents involved, including events residents can participate in during the day. Some posts also describe opportunities to be outside when able and staff helping residents get involved. This theme appears alongside generally positive comments about daily life during recovery stays.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 94 resident community capacity 94 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Waterloo Municipal (4 miles away) Waterloo Municipal (4 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Videos

Nearby Places of Interest

Restaurants

  • McDonald's (0.2 miles)
  • XO Foods Deli (2.1 miles)
  • El Patron Mexican Restaurant (2.3 miles)
  • Jameson's (2.3 miles)
  • SingleSpeed Brewing (2.4 miles)
  • Steamboat Garden (2.7 miles)
  • Rudy's Tacos (2.9 miles)

Pharmacies

  • CVS Pharmacy (0.3 miles)
  • Walgreens (0.4 miles)
  • Amicare Pharmacy (3.5 miles)
  • Greenwood Drug on Kimball (3.7 miles)
  • Walgreens (3.7 miles)
  • Greenwood Compounding Pharmacy (4.3 miles)
  • Walgreens (4.5 miles)

Physicians

  • Allen Hospital Heart & Vascular Center (0.4 miles)
  • Allen Hospital Inpatient Rehabilitation (0.4 miles)
  • Allen Neurology Center (0.4 miles)
  • Raja M Akbar (0.4 miles)
  • Abdur Rahim (0.4 miles)
  • Allen Ob/Gyn (0.4 miles)
  • Waterloo Internal Medicine (0.4 miles)

Hospitals

  • Cedar Valley Medical Clinic (0.4 miles)
  • Covenant Health System (4.7 miles)
  • MercyOne Waterloo Medical Center (4.9 miles)
  • Covenant Pharmacy (5 miles)
  • Marek Rozek, PA-C (5 miles)

Parks

  • Hoing-Rice Softball Center (1.2 miles)
  • Tibbitts Park (1.6 miles)
  • George Wyth Memorial State Park (3.1 miles)
  • Bontrager Park (4.7 miles)

Places of Worship

  • Church of Jesus Christ of Latter Day Saints (3.7 miles)
  • Saint Marks United Methodist Church (5 miles)
  • Orchard Hill Church (5 miles)

Cafes

  • Cabin Coffee Co. (4.3 miles)
  • Panera Bread (4.5 miles)
  • Starbucks (5.1 miles)

Theaters

  • College Square Cinema Cedar Falls, Ia (5 miles)

Frequently Asked Questions

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