Northcrest Specialty Care in Waterloo, IA
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Information last verified:
2001 Heath Street, Waterloo, IA 50703
For more information about senior living options: (844) 490-3973
The facility is beautiful, modern, and staffed by a professional and caring team. The staff treated residents like family and made difficult times more manageable. Hayley was very knowledgeable and did a great job. Alisha was amazing at helping with the steps needed to get home. The nursing staff and aides provided excellent care and support. The physical therapy team helped patients regain mobility and progress in recovery. The staff were patient, kind, and worked well together to meet residents’ needs. The caregivers helped a patient regain strength and return home.
The reviews describe the facility as very hot and the nursing care as awful, with laundry not documented. They report a lack of care and poor interdepartmental communication, no care-team meetings until just before discharge, and that families must micromanage details while call lights go unanswered. One account says a patient was left in a diaper with no nurse present, administrators laughed as they passed, and the patient became dehydrated and septic. A hospice-related review notes long call-light delays, severe understaffing, and extremely high daily charges. Several entries say the staff are overworked and underpaid, leading to substandard care. A description of a room dirty with visible dirt, food, and blood, with wounds not tended regularly and infection resulting, plus an administrator described as a joke. The facility is criticized as not taking care of patients, with many people expressing dislike for the place. Reviewers warn about forced unwanted appointments and arbitration that seems to waive residents’ rights. A report claims a patient lost significant weight and did not receive adequate care or timely feeding support. The food is described as horrendous and rooms as filthy, with inconsistent feeding and care schedules. Some reviewers say the place should be shut down or avoided and would not recommend it to others.Northcrest Specialty Care in Waterloo is best suited for families prioritizing skilled rehabilitation and post-acute recovery, where the emphasis is on getting residents moving again through an active physical therapy program and warm, attentive aides. The facility presents as clean, modern, and professional, with reviewers praising the appearance and the spirit of the staff. The strongest draw is the rehab‑oriented approach: therapists who can drive measurable progress, and frontline caregivers who form connections that lift spirits during difficult recoveries. The consistently positive notes point to staff members treating residents like people first, from personal touches in daily routines to the willingness of teams to coordinate care and keep families informed. This makes it attractive for those navigating post-surgical rehab or step‑down needs.
That said, opportunities to consider alternatives should be taken seriously for residents who require relentless, around-the-clock oversight or who cannot tolerate variability in daily care. Several reviews recount long delays in response to call lights, inconsistent communication between departments, and experiences that raise concerns about hydration, nutrition, and basic comfort. A pattern of overworked nurses and aides alongside administrative gaps emerges in multiple accounts, with some families feeling compelled to police care and advocate aggressively just to keep needs met. For residents with fragile health, cognitive challenges, or a history of hospital‑level complications, these gaps translate into real risk and make alternatives worth evaluating until comfort and safety are assured.
On the plus side, Northcrest can deliver meaningful gains when rehab momentum is maintained. Cleanliness and a professional atmosphere are repeatedly cited, and gifted therapists and aides often help patients regain function and stamina. When staff know a resident’s story and goals, whether recovering from surgery, from a cancer treatment plan, or from a stroke, the care experience can feel personalized and reassuring. The more favorable cases highlight not only competent therapy but genuine kindness from nurses and aides, and even moments of extra effort that change a day from ordinary to special. For families, these strengths can offset some less reliable routines if early and ongoing communication is strong.
However, the cons present a persistent caveat. Reports of dehydration, under‑treatment, and infections tied to delayed care have a chilling effect on confidence. Food quality and dining timing appear inconsistent, with some residents receiving meals late or finding options unpalatable, which matters when nutrition is part of healing. The most alarming narratives describe dirty rooms, neglected tasks, and even the perception of being discharged without proper planning, followed by scary health scares that prompt emergency care. Complaints about administration, perceived indifference, stalled investigations, or confusing contract language, add another layer of risk. Taken together, the facility’s best outcomes seem to hinge on staffing levels, organizational culture, and the degree of family advocacy present.
Families considering Northcrest should enter with a clear checklist and a plan to verify expectations in real time. Tour thoroughly and request meetings with the therapy team, the nursing leadership, and the social worker who handles discharge planning. Ask about nurse‑to‑patient ratios, daily care schedules, and how care plans stay updated as a resident’s condition evolves. Inspect rooms for cleanliness and maintenance, sample meals, and the dining flow to gauge whether meals will support healing. Review the admission paperwork closely, and have counsel review any restrictive clauses that limit family rights. If possible, talk to several current residents’ families to gauge consistency of care across shifts, and inquire about backup plans during staffing shortages.
When weight is given to strong rehabilitation outcomes, compassionate bedside manner, and a clean, supportive environment, Northcrest can serve well as a post‑acute destination. If reliability, promptness, and predictability of care are non‑negotiable, however, alternatives should be on the short list and visited with the same rigor. The facility is capable of delivering excellent moments and real recovery, but the risk profile is uneven enough to demand vigilant oversight. The decision should come down to whether the family can sustain active involvement, ask hard questions, and monitor care closely. For the right resident and family, Northcrest offers hope; for others, it may be a bridge better built elsewhere.
94 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Waterloo Municipal (4 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Northcrest Specialty Care in Waterloo, IA is a premier assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community provides a comfortable and luxurious environment, with fully furnished apartments and private bathrooms for each resident.
Residents enjoy a variety of amenities including a beauty salon, gaming room, small library, and fitness room to ensure they have plenty of opportunities for socializing and staying active. There is also a computer center and Wi-Fi/high-speed internet available for those who want to stay connected with loved ones or pursue personal interests online.
Northcrest Specialty Care understands the importance of proper nutrition for its residents, which is why it offers restaurant-style dining with special dietary restrictions catered to. Meals are prepared and served by professional staff, ensuring that residents receive delicious and nutritious food every day.
The community also offers a range of care services such as assistance with activities of daily living, medication management, diabetes diet support, and mental wellness programs. A 24-hour call system and 24-hour supervision are in place to provide residents with peace of mind knowing assistance is always available when needed.
In terms of location, Northcrest Specialty Care is conveniently situated near various amenities within the area. With two cafes nearby, residents can easily enjoy a cup of coffee or grab a bite to eat outside the community. There are also several parks nearby for outdoor recreation and scenic walks. Access to pharmacies, physicians' offices, restaurants, hospitals, and places of worship are all within close proximity as well.
Overall, Northcrest Specialty Care in Waterloo, IA provides an exceptional assisted living experience that combines comfort, convenience, and quality care services to ensure each resident enjoys a fulfilling and vibrant lifestyle.
Northcrest Specialty Care is located at 2001 Heath Street, Waterloo, IA 50703 in Black Hawk County, Iowa
Northcrest Specialty Care on seniors.fyi includes 13 photos including images showing interior, television, fireplace, decor, outdoors, exercise equipment, theater, seating, and more.
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