Manorcare Health Services - Waterloo

Pros

• The morning staff at ManorCare is excellent.
• PT/ST (physical and speech therapy) were great and provided excellent care.
• Danette saved the reviewer's life by getting them to the hospital in time.
• The care and support received during recovery from surgery at ManorCare were appreciated.
• The meals provided during the stay at ManorCare were wonderful.
• The staff at ManorCare was responsive and good with the reviewer's mother, despite her non-compliance and complaints.
• The aides at ManorCare were kind, attentive, and developed a good rapport with the resident and their family.
• The facility was attentive, had a variety of activities to keep residents occupied, and food that the reviewer found satisfactory.
• Lydia, a 3-11 aide, was lovely and provided good care.
• The staff at Manor Care took good care of the reviewer's mother and she was happy living there.

Cons

• The staff at ManorCare were rude, condescending, and made the reviewer feel stupid.
• The reviewer's wounds did not improve during their stay at ManorCare.
• The OT guy named Paul was arrogant and rude to the reviewer.
• The kitchen at ManorCare had issues with portion sizes and needed to be talked to several times.
• The cleanliness and nursing care at ManorCare were inadequate for the reviewer's father, leading to multiple issues including incorrect medication dispensing and unsanitary conditions.
• The reviewer's loved one had a negative experience with the call light not being within reach, loud roommates, and being forced to eat in the dining room against their wishes.
• ManorCare failed to keep the reviewer's father safe, as he fell multiple times during his stay.
• Despite enjoying some aspects of ManorCare, such as the staff taking good care of their mother, the reviewer still had concerns about sharing a room and wanted her to have her own space.

Review

ManorCare Health Services has received mixed reviews from patients and their families regarding the quality of care provided. While some individuals had positive experiences and praised the morning staff, therapy services, and activities offered at the facility, others expressed dissatisfaction with certain aspects of their stay.

One common complaint among several reviewers was the lack of access to their medical records. It seems that some patients faced difficulties in obtaining their own health information, which can be frustrating and hinder continuity of care. In addition, there were concerns raised about incorrect medication being administered, further emphasizing the need for improved systems in place to ensure accurate medication distribution.

Another common point of contention was the attitude and behavior of the afternoon and night shift staff. Several individuals felt that they were treated rudely and condescendingly, making them feel belittled and disrespected. One reviewer even compared their treatment to that of a "stupid 3-year-old." On the contrary, some staff members were praised for their helpfulness and kindness during recovery.

Regarding physical care, there were reports of wounds not healing properly or worsening during the stay at ManorCare Health Services. However, it is worth noting that other patients acknowledged receiving good nursing care and responsiveness from the staff despite personally perceiving it as having a "nursing home look" with a sterile environment.

Meal quality also divided opinions among reviewers. Some criticized portion sizes initially but highlighted that the issue was resolved after addressing it with kitchen staff. Others found fault with specific dietary requirements not being accommodated adequately for an individual who required assistance with feeding.

Moreover, there were conflicting views on cleanliness standards at ManorCare Health Services. While one reviewer mentioned finding their loved one lying in urine multiple times due to poor attention from staff members, another stated that despite being an older facility, it was clean overall.

In terms of personal attention and care for residents' well-being, several reviewers lauded ManorCare Health Services for its attentive staff, therapy services, and activities that helped keep patients occupied. However, one reviewer expressed disappointment with the lack of concern shown towards their aging loved one.

Ultimately, it appears that ManorCare Health Services has both satisfied and dissatisfied individuals among its clientele. The facility's older appearance and sterile atmosphere may require improvements to create a more homely ambiance. Additionally, there is a need for better communication with patients regarding medical records and medication management to ensure a higher standard of care.

Pharmacies

• Walgreens (0 miles)
• Greenwood Compounding Pharmacy (0.2 miles)
• Greenwood Drug on Kimball (0.8 miles)
• MercyOne Waterloo Pharmacy (0.9 miles)
• CVS Pharmacy (1.6 miles)
• Target Pharmacy (1.6 miles)
• Walmart Pharmacy (1.6 miles)

Restaurants

• Sub City (0.1 miles)
• Subway (0.6 miles)
• McDonald's (0.6 miles)
• Culver's (0.9 miles)
• Chilito's (1 miles)
• Red Lobster (1.3 miles)
• Olive Garden (1.5 miles)

Physicians

• NewSound Hearing Centers (0.1 miles)
• Deborah Jarrett DO (0.2 miles)
• Dinorah Gomez, MD (0.2 miles)
• Northeast Iowa Family Practice Center (0.2 miles)
• Covenant Clinic (0.2 miles)
• Cedar Valley Medical Specialists PC (0.2 miles)
• Midwest Sleep Services (0.5 miles)

Cafes

• Cabin Coffee Co. (0.2 miles)
• Panera Bread (1.8 miles)

Parks

• Bontrager Park (0.6 miles)
• Cedar Valley Soccer Complex (3.2 miles)
• Hoing-Rice Softball Center (3.6 miles)
• Tibbitts Park (4 miles)

Hospitals

• Covenant Health System (0.7 miles)
• MercyOne Waterloo Medical Center (0.8 miles)
• Marek Rozek, PA-C (0.9 miles)
• Covenant Pharmacy (0.9 miles)
• Cedar Valley Medical Clinic (4.1 miles)

Places of Worship

• Saint Marks United Methodist Church (3.6 miles)
• Church of Jesus Christ of Latter Day Saints (4 miles)