Manorcare Health Services - Waterloo

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Manorcare Health Services - Waterloo

201 West Ridgeway Avenue, Waterloo, IA 50701

For more information about senior living options: (844) 490-3973

3 from 8 reviews
5 stars
2
4 stars
2
3 stars
0
2 stars
2
1 stars
2

Skilled Nursing Facility

Overall Review

Pros

  • pro The morning staff at ManorCare is excellent.
  • pro PT/ST (physical and speech therapy) were great and provided excellent care.
  • pro Danette saved the reviewer's life by getting them to the hospital in time.
  • pro The care and support received during recovery from surgery at ManorCare were appreciated.
  • pro The meals provided during the stay at ManorCare were wonderful.
  • pro The staff at ManorCare was responsive and good with the reviewer's mother, despite her non-compliance and complaints.
  • pro The aides at ManorCare were kind, attentive, and developed a good rapport with the resident and their family.
  • pro The facility was attentive, had a variety of activities to keep residents occupied, and food that the reviewer found satisfactory.
  • pro Lydia, a 3-11 aide, was lovely and provided good care.
  • pro The staff at Manor Care took good care of the reviewer's mother and she was happy living there.

Cons

  • pro The staff at ManorCare were rude, condescending, and made the reviewer feel stupid.
  • pro The reviewer's wounds did not improve during their stay at ManorCare.
  • pro The OT guy named Paul was arrogant and rude to the reviewer.
  • pro The kitchen at ManorCare had issues with portion sizes and needed to be talked to several times.
  • pro The cleanliness and nursing care at ManorCare were inadequate for the reviewer's father, leading to multiple issues including incorrect medication dispensing and unsanitary conditions.
  • pro The reviewer's loved one had a negative experience with the call light not being within reach, loud roommates, and being forced to eat in the dining room against their wishes.
  • pro ManorCare failed to keep the reviewer's father safe, as he fell multiple times during his stay.
  • pro Despite enjoying some aspects of ManorCare, such as the staff taking good care of their mother, the reviewer still had concerns about sharing a room and wanted her to have her own space.

Review

ManorCare Health Services has received mixed reviews from patients and their families regarding the quality of care provided. While some individuals had positive experiences and praised the morning staff, therapy services, and activities offered at the facility, others expressed dissatisfaction with certain aspects of their stay.

One common complaint among several reviewers was the lack of access to their medical records. It seems that some patients faced difficulties in obtaining their own health information, which can be frustrating and hinder continuity of care. In addition, there were concerns raised about incorrect medication being administered, further emphasizing the need for improved systems in place to ensure accurate medication distribution.

Another common point of contention was the attitude and behavior of the afternoon and night shift staff. Several individuals felt that they were treated rudely and condescendingly, making them feel belittled and disrespected. One reviewer even compared their treatment to that of a "stupid 3-year-old." On the contrary, some staff members were praised for their helpfulness and kindness during recovery.

Regarding physical care, there were reports of wounds not healing properly or worsening during the stay at ManorCare Health Services. However, it is worth noting that other patients acknowledged receiving good nursing care and responsiveness from the staff despite personally perceiving it as having a "nursing home look" with a sterile environment.

Meal quality also divided opinions among reviewers. Some criticized portion sizes initially but highlighted that the issue was resolved after addressing it with kitchen staff. Others found fault with specific dietary requirements not being accommodated adequately for an individual who required assistance with feeding.

Moreover, there were conflicting views on cleanliness standards at ManorCare Health Services. While one reviewer mentioned finding their loved one lying in urine multiple times due to poor attention from staff members, another stated that despite being an older facility, it was clean overall.

In terms of personal attention and care for residents' well-being, several reviewers lauded ManorCare Health Services for its attentive staff, therapy services, and activities that helped keep patients occupied. However, one reviewer expressed disappointment with the lack of concern shown towards their aging loved one.

Ultimately, it appears that ManorCare Health Services has both satisfied and dissatisfied individuals among its clientele. The facility's older appearance and sterile atmosphere may require improvements to create a more homely ambiance. Additionally, there is a need for better communication with patients regarding medical records and medication management to ensure a higher standard of care.

Features

Housing

  • 97 resident community capacity 97 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Waterloo Municipal (6 miles away) Waterloo Municipal (6 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Manorcare Health Services in Waterloo, IA offers a wide range of amenities and care services to ensure a comfortable and enjoyable living experience for its residents.

Residents can take advantage of the beauty salon to look their best, as well as enjoy their favorite shows with cable or satellite TV in the privacy of their own rooms. The community also provides transportation services for non-medical needs, making it easy for residents to get around town.

For those who enjoy technology, there is a computer center with high-speed internet access. The dining room offers restaurant-style meals prepared by the staff, and special dietary restrictions can be accommodated. Housekeeping services keep each resident's space clean and tidy.

The community includes a fitness room and wellness center to promote physical activity and well-being. There is also a gaming room for entertainment, as well as a small library for reading enthusiasts. Outdoor space and gardens allow residents to enjoy fresh air and nature.

Care services are available 24/7, with a call system ensuring immediate assistance if needed. Staff provide assistance with daily activities such as bathing, dressing, and transfers. Medication management and diabetes diets are also offered to support residents' health.

Manorcare Health Services is conveniently located near various amenities in Waterloo, IA. There are two cafes nearby for socializing or enjoying a cup of coffee, four parks for outdoor recreation, 14 pharmacies for quick access to medications, 44 physicians for medical care needs, 29 restaurants offering diverse dining options, two places of worship for spiritual support, and five hospitals in the vicinity.

With concierge services and planned day trips organized by the community staff, residents have plenty of opportunities for socialization and exploration outside of the assisted living facility. Resident-run activities are encouraged to foster a sense of community among fellow residents.

Overall, Manorcare Health Services in Waterloo provides comprehensive amenities and care services to ensure that each resident can live comfortably while receiving the assistance they need.

Nearby Places of Interest

Pharmacies

  • Walgreens (0 miles)
  • Greenwood Compounding Pharmacy (0.2 miles)
  • Greenwood Drug on Kimball (0.8 miles)
  • MercyOne Waterloo Pharmacy (0.9 miles)
  • CVS Pharmacy (1.6 miles)
  • Target Pharmacy (1.6 miles)
  • Walmart Pharmacy (1.6 miles)

Restaurants

  • Sub City (0.1 miles)
  • Subway (0.6 miles)
  • McDonald's (0.6 miles)
  • Culver's (0.9 miles)
  • Chilito's (1 miles)
  • Red Lobster (1.3 miles)
  • Olive Garden (1.5 miles)

Physicians

  • NewSound Hearing Centers (0.1 miles)
  • Deborah Jarrett DO (0.2 miles)
  • Dinorah Gomez, MD (0.2 miles)
  • Northeast Iowa Family Practice Center (0.2 miles)
  • Covenant Clinic (0.2 miles)
  • Cedar Valley Medical Specialists PC (0.2 miles)
  • Midwest Sleep Services (0.5 miles)

Cafes

  • Cabin Coffee Co. (0.2 miles)
  • Panera Bread (1.8 miles)

Parks

  • Bontrager Park (0.6 miles)
  • Cedar Valley Soccer Complex (3.2 miles)
  • Hoing-Rice Softball Center (3.6 miles)
  • Tibbitts Park (4 miles)

Hospitals

  • Covenant Health System (0.7 miles)
  • MercyOne Waterloo Medical Center (0.8 miles)
  • Marek Rozek, PA-C (0.9 miles)
  • Covenant Pharmacy (0.9 miles)
  • Cedar Valley Medical Clinic (4.1 miles)

Places of Worship

  • Saint Marks United Methodist Church (3.6 miles)
  • Church of Jesus Christ of Latter Day Saints (4 miles)

Frequently Asked Questions

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