2950 West Shaulis Road, Waterloo, IA 50701
For more information about senior living options: (844) 490-3973
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Harmony House provides amazing care and compassion to residents. The staff demonstrate integrity, empathy, and compassion in their interactions with residents. The Harmony House greenhouse is praised for its healing and joyful impact on residents' body, mind, and spirit. Residents are able to help out in the greenhouse, which is a great opportunity for them. The greenhouse is managed by wonderful people, and the plants are healthy and reasonably priced. The greenhouse is the cleanest the reviewer has ever visited, and the staff are friendly and helpful. The facility is described as clean and organized, with caring and professional staff. Families and visitors feel treated like family, creating a supportive recovery environment. The technicians and nurses genuinely care for residents.
The facility is severely understaffed and relies on floaters to cover multiple wings. The staff are inexperienced and lack proper training. Key employees have left due to poor management or retaliation for challenging management. Food quality has declined, with dinners often consisting of ham and cheese sandwiches. The facility frequently runs out of juice and other common staples. Physical therapy is inadequate and promises for OT/PT were not kept; no therapy has occurred since the end of June. The pool is unusable because there is never anyone certified to supervise it. Cleanliness is terrible, with residents often going to bed with dried food on their faces and delayed diaper changes; cradle cap and other care issues are present; the building often reeks of feces. Complaints are ignored by the Director. Legacy should do better and the facility should not be recommended for loved ones.A nearby facility has drawn a wide range of opinions from families and visitors, with the loudest voices converging on a common theme: significant concern about care quality, staffing, and day-to-day operations since changes in ownership. Several reviewers point to Legacy's acquisition as a turning point, arguing that the place has become severely under-staffed and over-reliant on floaters who must cover multiple wings. They describe a workforce that feels inexperienced and undertrained, with many workers leaving after clashes with management or being terminated for challenging decisions. In short, what was once a stable and familiar routine for families now feels unsettled and uncertain, with urgent questions about consistency and accountability.
Care delivery, especially for residents with serious needs, appears to be a central flashpoint. A recurring complaint is that therapy services - specifically occupational and physical therapy - have fallen short. One reviewer notes promising OT and PT programs that were never kept, and another recounts no ongoing therapy for an extended period, describing a resident with a traumatic brain injury who now faces constraints when contractions threaten mobility. The inability to run the pool due to a lack of certified staff, combined with missed brace placements and aides who are either unaware of proper procedures or unable to implement them, paints a troubling picture of communication gaps and insufficient training. These details collectively cast doubt on the facility's ability to meet critical rehabilitation and daily living needs.
Food service and basic supplies are another area of concern, though not without nuance. Several reviews report a decline in the quality of meals, including repeated mentions of ham and cheese sandwiches for dinner and frequent shortages of juice and other staples. Yet there is a caveat that the kitchen staff are excellent and that a particular staff member, Shelley, is widely regarded as a standout. The sentiment that "they can only work with what the owner allows" suggests that budgetary or administrative constraints may be constraining even well-motivated cooks and food service personnel. The broader implication is that systemic constraints, rather than simple mismanagement, may be shaping the day-to-day experience of residents.
Cleanliness and hygiene emerge as another source of significant distress. Reviewers describe a pattern of neglectful routines, including residents going to bed with dried food on their faces and beards, as well as groin tears tied to delayed diaper changes. Cradle cap is attributed to improper care, and staff sometimes report being unable to locate prescription shampoos or to use them due to time pressures. The building is described as routinely reeking of feces, and there is a sense that housekeeping standards are inconsistent or under-resourced. Taken together, these accounts convey real concerns about resident dignity and comfort on a routine basis, rather than isolated incidents.
How concerns are handled - and by whom - also features prominently in these narratives. A common thread is frustration that complaints sometimes go unheard by the facility's director, leaving families feeling ignored or dismissed. Yet there are also mentions of improvement: some families report that management promptly reached out to address concerns, and that technicians and nurses genuinely care for residents. One reviewer emphasizes the importance of treating the facility like a guesthouse, implying that respectful boundaries and considerate communication can influence the experience for both residents and families. The mixed experiences create an ongoing tension between perception of neglect and perception of responsiveness.
Amid the more critical notes, there are enduring streams of positive testimony about a different part of the operation: the Harmony House Greenhouse. Numerous reviewers praise the greenhouse program as a remarkable, restorative space for residents. They describe it as one of a kind, with residents benefiting from therapeutic, healing, and joyful interactions that appear to have meaningful physical and emotional effects. The greenhouse is celebrated for its cleanliness, its supportive staff, and the way plant programs engage residents in meaningful work. Plant purchases are repeatedly framed as a channel that supports the facility, and the surrounding community values the initiative highly. Commenters consistently credit the greenhouse with offering experiences that are both enjoyable and beneficial to residents' well-being.
Beyond the greenhouse, there are touching personal anecdotes that shape the overall impression of Harmony House. Several messages express deep gratitude to the staff for compassionate care, with families recounting how the team helped loved ones through challenging medical needs or recovery journeys. One review highlights a family's appreciation for the consistent kindness of staff, while another notes the "amazing care and compassion" shown to a mother named Maryetta Mentel, whose family remains grateful for the friendships formed and the support received. There are also voices of disappointment that acknowledge moments of care and warmth, even when broader concerns persist.
At the far end of the spectrum, there is a profoundly painful account from a family member who links the facility to the death of a loved one. The reviewer describes a fatal decline linked to oxygen deprivation and asserts that the unit's oxygen management and monitoring were responsible for the tragedy. They recount a dark room and a lack of breathing, followed by a brain injury and eventual withdrawal of life support. This testimony is unequivocal in its accusation - holding the facility accountable for a death and urging that improvements be made moving forward. It stands as a stark, emotional counterpoint to the more hopeful narratives and underscores the gravity of the concerns voiced by families.
Taken together, the reviews present a blended portrait of Harmony House: moments of genuine care and warmth, particularly from certain cooks, therapists, nurses, and greenhouse staff, against a backdrop of staffing shortages, training gaps, and inconsistent compliance with basic care standards. The facility is also described as a place where families feel a sense of obligation and gratitude toward staff who have earned their trust, even as they grapple with ongoing worries about safety, rehabilitation services, and daily living routines. For some, changes in leadership and proactive outreach have begun to rebuild trust; for others, the experience remains marked by fear, frustration, and a determination to seek alternatives that can better safeguard their loved ones' health and dignity. In the end, the strongest unifying thread is a call for meaningful, systemic improvement - across staffing, training, care practices, and accountability - so that Harmony House can deliver on its mission with consistency and compassion.
70 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Waterloo Municipal (8 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Harmony House Health Care Center in Waterloo, IA is a vibrant assisted living community that offers a wide range of amenities and care services to provide a comfortable and fulfilling lifestyle for its residents.
The community boasts numerous amenities to cater to the diverse needs and interests of its residents. A beauty salon is available on-site for those who want to pamper themselves. Residents can enjoy their favorite shows or movies with cable or satellite TV in their fully furnished private rooms. Community-operated transportation is provided for convenient access to nearby destinations. A computer center allows residents to stay connected and engaged in the digital world. The dining room offers restaurant-style dining, where delicious meals are prepared and served with special consideration for dietary restrictions. For those who prefer to cook their own meals, a kitchenette is also available.
To promote physical well-being, Harmony House features a fitness room equipped with exercise equipment. Outdoor space including a garden allows residents to relax and enjoy nature. A gaming room provides entertainment options for social interaction and leisure activities. The small library caters to the literary interests of the residents.
Housekeeping services ensure that the living environment remains clean and tidy, allowing residents more time for leisurely pursuits. Move-in coordination services are provided to make the transition smooth and hassle-free.
For communication and connectivity needs, each resident has access to telephone services as well as Wi-Fi/high-speed internet.
In terms of care services, Harmony House ensures 24-hour call system availability for any emergencies or assistance needed by the residents. Trained staff members provide round-the-clock supervision to ensure safety and security. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. Medication management ensures proper administration of medications according to individual needs.
The community also recognizes the importance of mental wellness through its mental wellness program which focuses on promoting emotional well-being among residents.
Transportation arrangements can be made for non-medical purposes as well as transportation to doctors' appointments.
A variety of engaging activities are offered to keep residents entertained and stimulated. These include fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Residents can also enjoy nearby amenities such as cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals for added convenience and enjoyment.
Overall, Harmony House Health Care Center provides a welcoming and supportive assisted living community where residents can maintain their independence while receiving the care they need in a comfortable and enriching environment.
Harmony House Health Care Center is located at 2950 West Shaulis Road, Waterloo, IA 50701 in Black Hawk County, Iowa
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