Crystal Heights Care Center

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  • Interior

    A young adult shares a tender moment with a senior, showcasing their bond and affection.

  • Outdoors

    A heartwarming moment shared between a grandmother and her grandchildren, enjoying a sunny day together.

  • Decor

    A patient resting in a hospital room, complete with a bed and comfortable chair.

  • Living Room

    A joyful family moment with kids and their grandmother.

  • Building

    A modern brick building with a metal roof and a welcoming entrance.

  • Healthcare

    A wheelchair user participates in a physical therapy session with the support of a caregiver.

  • Rehabilitation

    A physical therapist assists a patient with leg exercises during a rehabilitation session.

Crystal Heights Care Center

1514 High Avenue West, Oskaloosa, IA 52577

For more information about senior living options: (844) 490-3973

3.5 from 17 reviews
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6

Skilled Nursing Facility

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    Overall Review of Crystal Heights Care Center

    Pros

    • pro Crystal Heights Care Center truly sets the gold standard in resident care.
    • pro The staff go above and beyond every single day to make residents feel valued, cared for, and at home.
    • pro The therapy department is outstanding, and the nursing staff go the extra mile to ensure comfort and safety.
    • pro The clinical team communicates promptly and thoroughly, making transitions seamless and reassuring for families and providers.
    • pro They treat each individual with dignity, respect, and genuine kindness.
    • pro Crystal Heights isn't just a care center; it's a community where residents thrive.
    • pro From the moment someone enters Crystal Heights, residents are greeted with warmth and compassion.
    • pro The quality of care is second to none.
    • pro The administrative team is friendly and helpful with all the paperwork processes and transitions.
    • pro They started therapy right away to help residents regain strength.

    Cons

    • pro The nurses there don't seem to care about the residents, and they told conflicting stories about how a relative died, with a resident falling twice in a week and dying from complications.
    • pro The facility is dirty and has bugs.
    • pro There is a lack of response when trying to admit a relative; calls and emails go unanswered.
    • pro There's a sense that something strange is going on there.
    • pro The hospital confused the admission process, requiring intervention to sort out insurance and paperwork.

    Review

    Crystal Heights Care Center stands out in many families' eyes as a place where care goes beyond the basic duties of a skilled nursing facility. Across numerous reflections, the team is repeatedly described as professional, compassionate, and genuinely focused on what's best for each resident. One story highlights the care given during a mom's hip replacement, praising the staff for working well with her and declaring the therapy team "AMAZING." In broader terms, families describe Crystal Heights as a trusted partner that provides exceptional care and compassion, a sentiment echoed by someone who calls the center a standard-bearer for quality care in a rural community.

    A common thread throughout the praise is the strength of the clinical team and their communication. Reviewers consistently note that the clinical staff communicates promptly and thoroughly, making transitions - whether from hospital to skilled care or from one care level to another - seamless and reassuring for families and outside providers. Residents are treated with dignity, respect, and kindness, and the therapy department earns frequent kudos for its excellence. Nursing staff are described as going the extra mile to ensure comfort and safety, underscoring a culture where resident well-being is the primary concern.

    The sense of home and belonging is another hallmark of Crystal Heights. Several observers emphasize that the center isn't merely a facility but a community where residents thrive. The atmosphere feels warm and welcoming from the moment you walk in, with staff introducing themselves with genuine warmth. Families point to the everyday acts that reinforce this home-like feel, such as consistent daily routines, a focus on comfort, and the ability for loved ones to stay close. Some reviewers even describe worship services led by residents on Sundays, complete with Bible readings, reflections, music, and volunteer piano accompaniment, which adds a meaningful, shared ritual that resonates with many families.

    Therapy and rehabilitation receive particular acclaim. The physical and occupational therapy teams are credited with helping residents regain strength after hospital stays and recover mobility, which in turn boosts confidence and morale. The care team's approach to activities and meals is aligned with a holistic view of well-being - balanced diets tailored to individual needs, and a regimen that supports both emotional and physical health. Families highlight the importance of having a doctor or RN present daily, along with therapists who tailor plans to each person, reinforcing a collaborative, goal-oriented path to recovery and ongoing independence.

    Administrative support and smooth transitions are also highlighted as significant strengths. For families facing the daunting process of moving a loved one from hospital to skilled care, Crystal Heights' administrative team is described as friendly, helpful, and effective at navigating paperwork and insurance matters. Several reviewers recount the relief that comes from administrators who step in to resolve insurance and transition hurdles, removing a level of stress that can accompany these moves. This practical support, combined with a compassionate approach, helps families feel that their loved ones are in capable hands.

    Within these positive narratives, there are voices that express concern and raise questions. One reviewer mentions difficulty reaching someone to discuss admission, noting failed calls and emails and signaling a potential communication gap. Another account contains very serious allegations about care and accountability, describing a relative's death after falls and accusing staff of inconsistency in communication, distraction, and remarking that staff appeared more engaged with other tasks than with residents. There are also outright negative statements about cleanliness and pest issues. These points stand in clear contrast to the broader praise and remind readers that, like any care setting, Crystal Heights is a place where experiences can vary and where ongoing attention to admissions processes, responsiveness, and environmental hygiene matters greatly.

    Taken together, Crystal Heights Care Center emerges as a facility with many strengths: a compassionate, highly capable clinical and therapy team; strong moments of family-centered care; a sense of community and belonging for residents; and robust administrative support that helps families navigate complex transitions. For families seeking a place that feels like a home and prioritizes both daily comfort and rehabilitative progress, Crystal Heights is frequently recommended. At the same time, prospective families might want to investigate a few areas more closely, such as admissions responsiveness and housekeeping standards, to ensure a fully informed choice that aligns with their loved one's needs and expectations.

    Features

    Housing

    • 92 resident community capacity 92 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Crystal Heights Care Center in Oskaloosa, IA, offers a welcoming and vibrant assisted living community designed to enhance the lives of its residents. Nestled in a serene environment, this facility boasts an array of amenities that cater to both comfort and convenience. Residents can enjoy on-site facilities such as a beauty salon, fitness room, gaming room, and small library, providing opportunities for relaxation and recreation. The community also features well-equipped outdoor spaces and gardens where residents can connect with nature.

    At Crystal Heights, dining is a delightful experience with restaurant-style meals available to accommodate special dietary restrictions. The dining room fosters social interactions while offering nutritious meal preparation and service tailored to individual needs.

    The care services provided are comprehensive and compassionate, ensuring residents receive the support they require. With 24-hour supervision and assistance with activities of daily living?such as bathing, dressing, and transfers?residents can feel secure knowing help is always available. The facility also emphasizes wellness through its mental wellness programs and diabetes diet management.

    In addition to its rich offerings within the center, Crystal Heights is conveniently located near various local amenities including cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals. This accessibility enhances the lifestyle of residents by providing numerous opportunities for engagement in the broader community.

    With scheduled daily activities ranging from fitness programs to planned day trips and resident-run events, there?s never a dull moment at Crystal Heights Care Center. Concierge services ensure that every need is met promptly and efficiently.

    Overall, Crystal Heights Care Center embodies a supportive community where independence is valued alongside personalized care?a perfect choice for those seeking quality assisted living in Oskaloosa.

    Nearby Places of Interest

    Places of Worship

    • Bethel Baptist Church (0.2 miles)
    • Lifehouse Community Church (0.5 miles)
    • Oskaloosa Community Church (0.8 miles)
    • Oskaloosa Community Church of the Christian and Missionary Alliance (0.9 miles)
    • Oskaloosa Central UMC (0.9 miles)
    • Jehovah's Witnesses (1.1 miles)
    • First Church of The Open Bible (1.1 miles)

    Restaurants

    • Chuong Garden (0.3 miles)
    • Taco Bell (0.6 miles)
    • McDonald's (0.6 miles)
    • Klub House (0.6 miles)
    • Wendy's (0.6 miles)
    • Hot Shotz (0.7 miles)
    • Maid-Rite (0.9 miles)

    Transportation

    • U-Haul Neighborhood Dealer (0.6 miles)
    • Fen's Hauling & Taxi Service (1.7 miles)
    • U-Haul Neighborhood Dealer (14.8 miles)
    • Budget Truck Rental (15.5 miles)

    Pharmacies

    • Mahaska Drug (0.6 miles)
    • Medicap Pharmacy (0.7 miles)
    • Walmart Pharmacy (1.5 miles)
    • Pella Regional Health Center Pharmacy (15.4 miles)

    Cafes

    • Scotters Coffee (0.7 miles)
    • Smokey Row (0.9 miles)
    • Julie's Homestyle Cafe (1 miles)
    • Third Place Cafe (14.4 miles)
    • Brew Coffee House (15.2 miles)
    • Smokey Row Coffee (15.2 miles)
    • Windmill Cafe (15.3 miles)

    Theaters

    • Penn Centre Theatre (0.8 miles)
    • Capri Theater (12.2 miles)

    Parks

    • Edmundson Park (0.8 miles)
    • City Square Park (1 miles)
    • Edmunson dog park (1 miles)
    • Edmundson Park Oskaloosa Iowa (1 miles)
    • Pella Recreation Commission (15.2 miles)
    • Sunken Gardens Park (15.4 miles)

    Physicians

    • Concept By Iowa Hearing Aid Centers (0.9 miles)
    • Iowa Skin Clinic (1 miles)
    • General Surgeons MHP (1.8 miles)
    • Eric Miller, DO (1.8 miles)
    • Pediatric & Young Adult Clinic (1.8 miles)
    • Family EyeCare Center, PC (15.2 miles)
    • Kayser Hearing Aid & Audiology (15.2 miles)

    Hospitals

    • Oskaloosa Foot Clinic (1.1 miles)
    • Mahaska Health Partnership Home Health & Haspice S (1.7 miles)
    • Family Medical Center (1.8 miles)
    • Mahaska Hospital Foundation (1.8 miles)
    • New Sharon Medical Center-Mahaska Health Partnership (9 miles)
    • Pella Regional Health Center (15.3 miles)
    • Pella Regional Hospital (15.3 miles)

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