Pleasant Park Estates

Pros

• Crystal Heights Care Center is a trusted partner providing exceptional care and compassion.
• The staff are professional, compassionate, and consistently resident-focused in every interaction.
• The clinical team communicates promptly and thoroughly, making transitions seamless and reassuring for families and providers.
• The therapy department is outstanding, and the nursing staff go the extra mile to ensure comfort and safety.
• Crystal Heights Care Center truly provides a home and sets the gold standard in resident care.
• Families feel confident their loved ones are cared for by a dedicated, kind, and respectful team.
• The administration is friendly and helpful with paperwork, easing transitions for families.
• The center offers meaningful community experiences, including resident-led worship services on Sundays.

Cons

• One reviewer claimed the nurses "don't give two squats about the people there" and that staff told different stories to the family about how a relative died.
• The same reviewer alleged a resident fell twice in one week and died from complications, and that staff were distracted by their phones instead of helping residents.
• Another reviewer described the facility as dirty and said there were many bugs.
• A reviewer reported difficulty contacting admissions, with calls and emails going unanswered and "something strange going on there."

Review

Crystal Heights Care Center in a rural community has earned a broad chorus of praise from families and colleagues who have worked with them, painting a picture of a facility that genuinely cares for residents and supports families through transitions. One family shared that their mom, who had a hip replacement, was cared for with kindness and professionalism, and that the therapy team did an AMAZING job. The message from a trusted referral partner captures the tone many feel after experiences with Crystal Heights: exceptional care, compassion, and a steadfast commitment to residents' well-being.

Across multiple testimonials, the staff at Crystal Heights is described as professional, compassionate, and endlessly focused on what's best for the resident. A reviewer who serves as a referral partner notes that every interaction with the team is marked by courtesy and genuine concern, and that the clinical team communicates promptly and thoroughly. This point about seamless transitions is echoed in many stories: families and providers alike feel reassured by clear, timely updates and by a sense of dignity and respect extended to each resident.

Many testimonials emphasize that Crystal Heights offers more than skilled clinical care; they describe a true home-like atmosphere where residents thrive. The care center is praised for maintaining a warm, welcoming environment from the moment families walk through the doors. The therapy department is highlighted as outstanding, with nursing staff who go the extra mile to ensure comfort and safety. The overall impression is that Crystal Heights provides not only top-tier care but also a sense of community where people feel valued, cared for, and at home.

The experiences shared by families repeatedly stress the value of strong communication, consistent care, and supportive administration. One account recalls ongoing efforts to assist with admissions, transitions, and paperwork, underscoring that the administrative team is friendly, helpful, and ready to step in to simplify processes that can be stressful for families. There's also appreciation for the sense of continuity and presence - whether through daily physician or RN oversight, therapy that helps rebuild strength, or nurses who know each resident - and even their families - well enough to offer comfort and cheer when needed.

Beyond medical and therapeutic care, Crystal Heights is described as a community-rich environment with meaningful activities and spiritual support. One review notes a Sunday worship service planned and run by residents, with music and hymns that resonate across generations, complemented by volunteers and a sense of heartfelt connection. The facility is also described as clean and orderly despite the constant activity, with staff members - from front desk to administration - willing to pitch in and help maintain a wholesome, lived-in atmosphere.

Several accounts highlight the impact of therapy on recovery and independence. In one narrative, a father's strength and confidence grew through the coordinated efforts of physical and occupational therapy, with the care team helping him relearn safe walker use and regain function after a hospital stay. The supportive environment extends to family members as well, with staff keeping loved ones informed and involved in daily progress, and even coordinating with physicians to ensure that everyone stays aligned on the care plan. One family member observes that their mother's care feels like a long-term commitment of love and attention, reinforcing the perception that Crystal Heights prioritizes lasting well-being and peace of mind.

Not every review is uniformly glowing, and the collection includes a stark contrast in one or two voices. One reviewer describes a frustrating experience trying to admit a relative, noting difficulty in reaching staff by phone or email and signaling that something seemed unsettled during that process. Another reviewer offers a harsher critique, claiming that a relative's care was marked by neglect and dissatisfaction: "Great place to send a relative if you want them to die," alleging inconsistent stories about the resident's condition, a lack of attentiveness, and concerns about cleanliness and pest issues. These remarks stand in clear contrast to the overwhelming positivity expressed by many others, and they serve as a reminder that, as with any care facility, experiences can vary and concerns are taken seriously.

In the richest of the testimonials, Crystal Heights is described as more than a care center: it's a community that truly values its residents, its families, and its staff. People speak of a culture where caregivers are seen as family, where long-tenured staff members bring stability and trust, and where administration works hand-in-hand with families to navigate healthcare logistics. One family's heartfelt thanks captures the sentiment well: a mother who felt cared for as if she were their own grandmother, with a team whose genuine compassion and service became a meaningful, lifelong impression. The gratitude is vivid, and it speaks to the powerful human impact that can come from a dedicated team that treats every resident as a beloved member of the community.

For families weighing options in long-term care, Crystal Heights Care Center presents a compelling portrait of comprehensive, compassionate care that balances clinical excellence with emotional support, family involvement, and a sense of belonging. The majority of voices describe a facility that is responsive, respectful, and deeply invested in the well-being and happiness of its residents. While a few critiques note areas for improvement in communications or admissions experiences, the prevailing theme remains clear: Crystal Heights is a place where residents can feel safe, valued, and at home, and where families can sleep a little more peacefully knowing their loved ones are in capable, caring hands.

Places of Worship

• Bethel Baptist Church (0.2 miles)
• Lifehouse Community Church (0.5 miles)
• Oskaloosa Community Church (0.8 miles)
• Oskaloosa Community Church of the Christian and Missionary Alliance (0.9 miles)
• Oskaloosa Central UMC (0.9 miles)
• Jehovah's Witnesses (1.1 miles)
• First Church of The Open Bible (1.1 miles)

Restaurants

• Chuong Garden (0.3 miles)
• Taco Bell (0.6 miles)
• McDonald's (0.6 miles)
• Klub House (0.6 miles)
• Wendy's (0.6 miles)
• Hot Shotz (0.7 miles)
• Maid-Rite (0.9 miles)

Transportation

• U-Haul Neighborhood Dealer (0.6 miles)
• Fen's Hauling & Taxi Service (1.7 miles)
• U-Haul Neighborhood Dealer (14.8 miles)
• Budget Truck Rental (15.5 miles)

Pharmacies

• Mahaska Drug (0.6 miles)
• Medicap Pharmacy (0.7 miles)
• Walmart Pharmacy (1.5 miles)
• Pella Regional Health Center Pharmacy (15.4 miles)

Cafes

• Scotters Coffee (0.7 miles)
• Smokey Row (0.9 miles)
• Julie's Homestyle Cafe (1 miles)
• Third Place Cafe (14.4 miles)
• Brew Coffee House (15.2 miles)
• Smokey Row Coffee (15.2 miles)
• Windmill Cafe (15.3 miles)

Theaters

• Penn Centre Theatre (0.8 miles)
• Capri Theater (12.2 miles)

Parks

• Edmundson Park (0.8 miles)
• City Square Park (1 miles)
• Edmunson dog park (1 miles)
• Edmundson Park Oskaloosa Iowa (1 miles)
• Pella Recreation Commission (15.2 miles)
• Sunken Gardens Park (15.4 miles)

Physicians

• Concept By Iowa Hearing Aid Centers (0.9 miles)
• Iowa Skin Clinic (1 miles)
• General Surgeons MHP (1.8 miles)
• Eric Miller, DO (1.8 miles)
• Pediatric & Young Adult Clinic (1.8 miles)
• Family EyeCare Center, PC (15.2 miles)
• Kayser Hearing Aid & Audiology (15.2 miles)

Hospitals

• Oskaloosa Foot Clinic (1.1 miles)
• Mahaska Health Partnership Home Health & Haspice S (1.7 miles)
• Family Medical Center (1.8 miles)
• Mahaska Hospital Foundation (1.8 miles)
• New Sharon Medical Center-Mahaska Health Partnership (9 miles)
• Pella Regional Health Center (15.3 miles)
• Pella Regional Hospital (15.3 miles)