Southern Hills Specialty Care

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  • Interior

    A physical therapy room featuring exercise equipment and rehabilitation tools.

  • Living Room

    A cozy seating area with two striped chairs and a table featuring a lamp.

  • Building

    A building with an American flag flying in front, set against a cloudy sky.

  • Architecture

    A modern building surrounded by landscaped gardens and winding pathways.

  • Landscaping

    An inviting entrance to a residential building with the American flag waving proudly under a cloudy sky.

  • Garden

    A beautifully landscaped building with pathways and greenery in a sunny environment.

  • Seating Area

    A cozy living room setting with two comfortable chairs facing a wooden fireplace.

  • Outdoor

    A beautifully landscaped garden with a winding pathway surrounded by lush plants and flowers.

  • Grass

    A sign for Care Initiatives in front of a healthcare facility, set against a backdrop of a cloudy sky.

  • Exercise Equipment

    A rehabilitation gym featuring elliptical machines and a staircase for physical therapy.

  • Office

    A modern reception area showcasing a wooden counter and a welcoming interior design.

  • Healthcare

    A window display for Care Initiatives at Southern Hill Specialty Care.

  • Rehabilitation

    An elderly woman engaging in rehabilitation exercises using a specialized stationary bike while seated in her wheelchair.

Southern Hills Specialty Care

444 North West View Drive, Osceola, IA 50213

For more information about senior living options: (844) 490-3973

3.7 from 24 reviews
5 stars
15
4 stars
1
3 stars
0
2 stars
1
1 stars
7

Skilled Nursing Facility

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    Overall Review of Southern Hills Specialty Care

    Pros

    • pro The staff here are great, super caring and hardworking.
    • pro Southern Hills has the best staff; they took wonderful care of my mother.
    • pro The building is always clean and doesn't have that nursing home smell.
    • pro The staff remembered her and our family even though it had been so long.
    • pro The staff shared stories with me about mom and how much they all loved her.
    • pro When mom passed last week, the staff cried right along with us.
    • pro My mother received great care at Southern Hills Specialty Care; the staff were ALL amazing.
    • pro My mom was gaining back some of the weight she had lost, was eating properly, and was always nice and clean.
    • pro I would recommend them highly.
    • pro They are always on top of things, along with compassion and great care for our loved one.

    Cons

    • pro The facility allegedly lied about notifying the family about coughing up blood and did not arrange a provider evaluation.
    • pro The care was described as very neglectful and not recommended for a loved one.
    • pro They could not keep a resident safe from wandering or exiting, leading to a move to another facility.
    • pro Hygiene care was reported as horrible, with residents sleeping in their clothes.
    • pro Communication with staff was inconsistent and some questions were not answered clearly.
    • pro A reviewer claimed residents were rehabbed to the brink of death, implying dangerous care.
    • pro The overall experience was terrible and not recommended to others.
    • pro There were significant conflicts with administrators and staff, with patient well-being not prioritized.

    Review

    The collection of reviews paints a picture of two very different experiences with long-term care in Iowa, centered on Lantern Park Specialty Care in Coralville and Southern Hills Specialty Care. One thread runs through several comments about Lantern Park: concerns about communication, safety, and basic care during a vulnerable time, especially under the pressures of the Covid era. A separate thread centers on Southern Hills, where some families describe a warm, attentive, and compassionate environment, while others recount troubling incidents and administrative shortcomings. Taken together, the narratives illustrate how families' experiences can diverge markedly even within the same broader care landscape, influenced by individual staff, leadership, and day-to-day operations.

    Several reviews concerning Lantern Park emphasize a contrast with what the family expected for a loved one who had suffered a stroke, dementia, and was wheelchair-bound. A caregiver noted that, compared with Lantern Park in Coralville, their relative "was better taken care of" at the new facility, appearing well dressed each day and not smelling of urine. Yet the Covid era severely limited access and in-person visits, with only one face-to-face encounter that still required social distancing. The family eventually chose to bring their relative home, citing a lack of interaction and engagement from staff despite polite interactions. A troubling moment occurred upon discharge: the family observed a cough and later coughing up blood in the release process. They felt misled when staff claimed they had notified the family about the bleeding, a claim the family said never reached them. The experience culminated in a visit to the University of Iowa Hospital, where the patient was found to have lung involvement, but the family's access to medical records was cut off. The reviewer described this sequence as neglectful and expressed a firm recommendation against placing a loved one there, underscoring the gravity of communication failures and perceived lapses in medical oversight during a time when a provider's oversight would have been critical.

    In the chorus of Southern Hills praise, several reviewers share a markedly different sentiment. A CNA/CMA working at the facility wrote confidently that Southern Hills is a place they would recommend to family and friends, even after having previously moved on to other jobs and realizing that Southern Hills remains "where I am supposed to be." Multiple accounts highlight a "down home, close knit, loving family" atmosphere where staff are consistently described as caring, hardworking, and proactive. One reviewer used the phrase "Guardian Angel" to thank the staff for support given to their son, underscoring the deep appreciation for a sense of safety and personal attention. Among the testimonials, families recount staff who remembered their loved ones even after long gaps, who kept residents well-groomed and clean, and who demonstrated compassion in routine care as well as during more difficult moments. The consistency of these sentiments across entries - quietly praising communication, responsiveness, and a general sense of being "in good hands" - helps convey why many families feel Southern Hills offers a welcome home-like environment.

    Several narratives emphasize positive experiences around family involvement and communication at Southern Hills. Families describe staff who are responsive to questions, keep lines of communication open, and treat residents with dignity and warmth. Specific stories recount moments of emotional support from staff - such as the staff grieving with families when a loved one passed away and conveying a sense of shared loss. In one particularly laudatory note, a reviewer affirmed that their mother's care was excellent, the staff all-around were amazing, and they would choose Southern Hills again for future needs. Others describe improvements in a resident's health and well-being while at Southern Hills, with praise for improved nutrition, weight gain, and overall cleanliness. Several accounts convey a sense of relief and confidence that their loved ones were in a safer, more attentive environment.

    Yet not all experiences with Southern Hills are glowing. A number of reviewers recount serious concerns that point to systemic issues or at least uneven experiences. One family described a grandfather with Alzheimer's wandering and exiting the building, a situation they felt should have been managed more effectively; they criticized the facility for discharging him to another location after only two months, suggesting the staff did not adequately acclimate him or address the underlying safety concerns. The family argued that the facility appeared to pivot their care responsibilities away from the patient too quickly, blaming the staff's perceived lack of competence for the decision to move their loved one. This account labeled the experience as the worst they had encountered in their professional lives as a nurse, using strong terms to convey disappointment in how safety and memory-care needs were handled. Other reviewers describe repeated alarms going off but not consistently being managed, along with complaints about hygiene, residents sleeping in their clothes, and a perception that one-on-one care was promised but could incur extra costs. These comments express a sense of mistrust and frustration with transparency and accountability, suggesting that questions about care plans and safety were not always answered satisfactorily.

    Multiple reviews converge on a central tension: while many families feel that Southern Hills excels in compassion, cleanliness, communication, and the emotional support of residents, a subset of experiences reveals perceived gaps in safety, individualized care, and openness from administrators. Negative statements range from concerns about a resident who wanders being discharged too quickly, to perceptions that staff might not be fully prepared or available to address acute changes in health, to complaints about inconsistent reporting and a lack of clear explanations for care decisions. Some reviewers even describe the overall impression as "horrific" or "horror stories" related to how rehab and end-of-life care were managed, contrasting sharply with the warmer, more hopeful recollections of other families. These divergent experiences underscore the reality that care quality can vary from one unit or shift to the next, and that families' confidence in a facility may hinge on the consistency of staffing, leadership, and follow-through on safety and communication.

    In sum, the narratives reveal a care landscape marked by both heartfelt gratitude and serious caution. Lantern Park in Coralville receives critique centered on missed communication and perceived neglect during a vulnerable transition, with alarming consequences that led a family to question placing a loved one there at all. Southern Hills, meanwhile, draws praise for its nurturing culture, dedicated staff, and the comfort families feel when their loved ones are treated with dignity and compassion. At the same time, some families describe troubling episodes of wandering safety concerns, perceived rapid discharges, hygiene issues, and inconsistent answers from administrators. Taken together, these experiences illustrate how the quality of long-term care hinges not only on the facility's stated mission or appearance, but on the daily realities of staffing, supervision, and the degree to which families remain engaged and informed about their loved ones' care.

    Features

    Housing

    • 90 resident community capacity 90 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Southern Hills Specialty Care is an assisted living community located in Osceola, IA. We pride ourselves on providing a range of amenities and care services to ensure the comfort and well-being of our residents.

    Our community offers a variety of amenities to enhance the lives of our residents. They can enjoy a visit to our beauty salon or relax while watching their favorite shows with cable or satellite TV. Our community operated transportation ensures that residents have access to various destinations within the area. For those interested in staying connected, we provide a computer center and Wi-Fi/high-speed internet.

    Mealtimes are a highlight at Southern Hills Specialty Care. Residents can gather in our spacious dining room for restaurant-style dining experience, enjoying delicious meals prepared by our dedicated staff. Special dietary restrictions are also accommodated to cater to individual needs.

    We understand the importance of staying active and engaged, which is why we offer numerous activities for our residents. From fitness programs and wellness centers to planned day trips and resident-run activities, there is always something exciting happening at Southern Hills Specialty Care. Concierge services are also available for any additional assistance or requests.

    The surrounding area offers convenience as well, with two nearby cafes, parks, pharmacies, physicians, restaurants, and transportation options. Residents can easily access various amenities and services without hassle.

    In terms of care services, we prioritize the well-being of our residents with 24-hour supervision and assistance with daily living activities. Our compassionate staff is trained to assist with bathing, dressing, transfers, medication management, specialized dietary needs (such as diabetes diet), and more. Mental wellness programs are also available to support emotional health.

    At Southern Hills Specialty Care, we strive to create a warm and welcoming environment where residents can thrive physically, emotionally, and socially.

    Nearby Places of Interest

    Restaurants

    • Subway (0.4 miles)
    • Percussion the Restaurant (0.7 miles)
    • La Corona (0.7 miles)
    • Subway (0.7 miles)
    • McDonald's (0.7 miles)
    • Pizza Hut (0.7 miles)
    • Family Table Restaurant (0.8 miles)

    Places of Worship

    • South Central District (0.8 miles)
    • Iowa Annual Conf of the Umc (0.8 miles)
    • Osceola Full Gospel Church (0.9 miles)
    • Firehall Meeting Room (1.1 miles)
    • Osceola Assembly of God Church (1.1 miles)
    • Faith Fellowship (1.1 miles)
    • First Christian Church (1.2 miles)

    Parks

    • Osceola Parks & Recreation (1.1 miles)
    • Thayer Lake Park (14.6 miles)
    • Talmage Hill Park (16 miles)
    • Little River Recreation Area (20.1 miles)
    • Winterset City Park (23 miles)
    • City Park Hedge Maze (23.1 miles)
    • Three Mile Lake Wildlife Management Area (23.6 miles)

    Pharmacies

    • Walmart Pharmacy (1.1 miles)
    • Medicap Pharmacy (1.2 miles)
    • Montross Pharmacy (17.3 miles)
    • Montross Pharmacy (23.6 miles)

    Transportation

    • Osceola Cab (1.1 miles)
    • Amtrak-Osc (1.2 miles)
    • Amtrak (1.2 miles)
    • U-Haul Neighborhood Dealer (1.2 miles)

    Cafes

    • Heartland (1.1 miles)
    • Gina's Cakes (1.2 miles)
    • Kansas Street Deli & Purple Cow Antiques (21.4 miles)
    • The Cellar (23.6 miles)
    • Anything Sweet & More Cafe (23.6 miles)

    Physicians

    • Osceola Vision Center (1.2 miles)
    • UnityPoint Clinic Family Medicine - Clarke County (1.3 miles)
    • Winterset Medical Clinic (23.6 miles)
    • Madison County Medical Associates (23.6 miles)

    Hospitals

    • Clarke County Hospital (1.3 miles)
    • Humeston Medical Clinic (19.5 miles)
    • Decatur County Hospital (20 miles)
    • Custom Stitches (22.7 miles)
    • Madison County Memorial Hospital (23.3 miles)
    • Madison County Health Care System (23.3 miles)
    • Health Trust Physicians Clinic (23.3 miles)

    Theaters

    • SCIT Theater (20.7 miles)
    • Scit Theatre (20.7 miles)

    Frequently Asked Questions

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