Norwalk Nursing And Rehabilitation Center

Pros

• The staff at Norwalk Nursing & Rehabilitation Center consistently demonstrates genuine care and compassion for the residents, making them feel loved and supported.
• Residents enjoy a variety of engaging activities, such as bowling and outings to see fall leaves, which enhance their quality of life.
• The facility is clean and well-maintained, contributing to a pleasant living environment for the residents.
• Family members appreciate the attentive communication from the staff regarding their loved ones' care and needs.
• Many residents have found comfort in their living arrangements, with private or adequately sized rooms that meet their needs.
• The facility fosters a strong sense of camaraderie among both residents and staff, creating a welcoming atmosphere.
• Families feel reassured knowing their loved ones are receiving compassionate care in a nurturing environment.

Cons

• The administrator yelled at a family member for inquiring about care, indicating a lack of professionalism and communication.
• A resident experienced limited food options, stating they only made a grilled cheese sandwich during their 21-day stay.
• Although caregivers were generally wonderful, there were complaints about understaffing and underpayment affecting the quality of care.
• One reviewer expressed that the facility was not "state of the art" and did not have luxurious accommodations compared to other places.
• Despite positive comments, some felt that the establishment lacked aesthetic appeal and had a more basic environment than desired.

Review

Norwalk Nursing & Rehabilitation Center has garnered a variety of reviews, painting a comprehensive picture of its services and the experiences of families with their loved ones. The facility is often applauded for its cleanliness, friendly staff, and attentive care. Many family members express relief and gratitude that their relatives are in a safe environment where their needs are adequately met. One reviewer highlighted how pleased they were to accommodate the needs of their mother, appreciating the good service and cleanliness of the establishment. Meals provided at breakfast, lunch, and dinner have been well-received by residents, further enhancing the positive atmosphere within the center.

A recurring theme in these testimonials is the strong sense of community cultivated among both residents and staff. Visitors frequently observe the commitment and compassion exhibited by caregivers towards those residing in Norwalk Nursing & Rehabilitation Center. One account shared that while visiting their loved one, they noticed other residents who seemingly had no family nearby being treated with kindness and respect by staff members—from nurses to housekeeping personnel. This sentiment resonates deeply; families find solace knowing that their loved ones are not just receiving medical attention but also emotional support from dedicated caretakers who treat them as part of an extended family.

The facility provides various daily activities designed to engage residents actively, which many reviews highlight as beneficial to improving overall quality of life. From bowling to musical exercises and crafts, there are scheduled events at least three times per week that encourage participation and socialize among peers. Guests can interact in communal spaces like a large gathering room or enjoy time outdoors on a patio area adorned with playgrounds for visiting children—making it welcoming for families bringing younger visitors. Such amenities contribute positively to maintaining a cheerful yet homely environment.

Despite overwhelmingly positive feedback regarding care quality, some reviews point out areas needing improvement. Dissatisfaction arose concerning understaffing issues impacting residents' received assistance levels during peak hours or busy times. A former resident expressed admiration for their caregivers' compassion but lamented the challenges posed by staffing shortages. While individual staff members excelled in providing love and attention—particularly noting one nurse's exceptional service—the overall pressure felt from an under-resourced environment was evident.

Conflicting opinions emerged about specific incidents that underscore variability in experiences at Norwalk Nursing & Rehabilitation Center. While some shared uplifting stories about meaningful connections established between caregivers and elderly residents, others reported cases where communication faltered significantly when discussing patient care concerns with administration personnel. For instance, one reviewer described an unpleasant encounter when their daughter was yelled at for seeking information related to her mother's treatment—a stark contrast to most glowing accounts shared about staff interactions.

Overall, Norwalk Nursing & Rehabilitation Center emerges as an institution deeply committed to caring for its residents through dedicated personnel who exude warmth and consideration each day. Many families commend the facility's ability to create an inviting atmosphere reminiscent of home despite lacking some modernized aesthetics found elsewhere; they emphasize that genuine compassion not only supersedes luxury but transforms this nursing home experience into something heartfelt—truly making it "state of the heart." A consensus appears: while improvements may still be desired on operational aspects such as staffing levels, numerous involved families wholeheartedly recommend this center for anyone considering options for long-term placement or rehabilitation care for their loved ones.

Restaurants

• Pyra (0.2 miles)
• Johnny's Italian Steakhouse (3.7 miles)
• Cumming Tap (4.2 miles)
• Burger King (4.9 miles)
• Subway (5.1 miles)
• Old West Mexican (5.1 miles)
• McDonald's (5.2 miles)

Physicians

• Jones Family Dental (0.4 miles)
• Norwalk Family Physicians (0.9 miles)
• Michael Agey, DO (1.6 miles)
• Oral Surgeons PC (3.3 miles)
• Mercy Clinics (4.4 miles)
• Deanna Boesen, MD (4.4 miles)
• South Glenn Walk In Clinic (5.4 miles)

Pharmacies

• Medicap (1.6 miles)
• MercyOne Des Moines Behavioral Health (4.4 miles)
• Walgreens (5 miles)
• Walgreens (7 miles)
• Osco Pharmacy (7 miles)
• Walgreens (7 miles)
• Walgreens (7.2 miles)

Transportation

• Des Moines International Airport (DSM) (4.2 miles)
• TSA Checkpoint (4.2 miles)
• Concourse C (4.3 miles)

Cafes

• Panera Bread (5 miles)
• Starbucks (5 miles)
• St Kilda Collective (6.8 miles)
• Caribou Coffee (7.6 miles)
• Starbucks (7.7 miles)
• Starbucks (7.7 miles)
• Starbucks (8.1 miles)

Parks

• Water Works Park (5.1 miles)
• Sayers Park (5.5 miles)
• Gray's Lake Park (6.6 miles)
• Kawanis Park (7.3 miles)
• Stone Park (7.4 miles)

Places of Worship

• Covenant Presbyterian Church (8.1 miles)

Hospitals

• Blank Children's Hospital NICU (8.2 miles)
• Methodist Outpatient Surgery (8.2 miles)
• Methodist Hospital North 6 (8.2 miles)
• UnityPoint Health - Iowa Methodist Medical Center - Emergency Department (8.2 miles)
• North 3 - IMMC (8.2 miles)
• Spay Clinics (8.2 miles)