Southridge Specialty Care
Save309 West Merle Hibbs Boulevard, Marshalltown, IA 50158
For more information about senior living options: (844) 490-3973
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Southridge Specialty Care has the most caring, dedicated staff. The physical therapy team is wonderful. The nurses provide attentive and exemplary care. The director and administration are organized and in harmonious sync with quality patient care and safety. The staff is great. Caring for residents is what they do best. Southridge is a great place to work.
The staff are so untrained they do not follow Do Not Resuscitate orders. The administrator is uncaring, unprofessional, and not good at his job. The Director of Nursing is missing in action. Residents wait hours to use the bathroom. The food is horrible. A high percentage of nurses are untrained and uncaring. Call lights go unanswered for over an hour while aides handle other tasks. The facility charges exorbitant rehab fees (e.g., $20,500 for 30 days).The collection of experiences at Southridge Specialty Care presents a landscape of contrast: moments of genuine kindness and effective care sit alongside reports of frustration, miscommunication, and concerns about governance. One family member describes an overall pleasant care experience that began with a sense of overwhelming kindness from the care team. They highlighted showers that "are the cleanest she's ever felt" and a special appreciation for the physical therapy team. In several notes, caregivers and therapists are praised as dedicated professionals who bring real value to post-acute and long-term care. A number of residents and families also speak warmly about the environment and the opportunity to engage with a capable interdisciplinary team, including PT/OT, social workers, dietary staff, activities coordinators, and environmental services. For some, the facility becomes a reliable home where attentive nurses and thoughtful protocols contribute to day-to-day well-being.
Yet these positive assessments sit alongside a litany of serious concerns voiced by other reviewers. One reviewer bluntly urges potential families to "trust me, don't bring them to Southridge" and raises red flags about the Do Not Resuscitate orders, alleging that staff are insufficiently trained to honor a loved one's wishes. Another recurring theme centers on administrative and nursing leadership: accusations that "the administrator is uncaring, unprofessional," that the Director of Nursing is "MIA," and that, in practice, a sense of accountability at the top is lacking. These critiques are reinforced by anecdotes of slow response times and frustrated families, with one account detailing an hour-and-a-quarter wait for someone to answer a call light while staff attended to residents' morning routines rather than responding to a patient's immediate needs.
The reviews do not paint a single picture of care quality; instead they sketch a facility where experiences can swing dramatically from day to day and from person to person. Several accounts highlight inconvenient and troubling operational gaps: long waits to use the bathroom, meals described as horrible, and a perception that some staff are overworked to the point of reduced attentiveness. One reviewer emphasizes a culture where a "very high percentage of the nurses are untrained and uncaring," while another family member describes a pattern of praise for certain staff juxtaposed with disappointment about inconsistent staffing and communication. The mixed tone is underscored by phrases such as "Please go elsewhere!!!" paired with "Had a great stay for postop, physical therapy care excellent caring staff would highly recommend for postop care."
The financial dimension of care also emerges in the reviews, with a notably sharp critique about affordability and value. One reviewer contends that a 30-day rehab could cost $20,500 - a sum they describe as exceeding what many SSI recipients earn in a year. This point contributes to a broader impression that, for some families, the care experience may feel at odds with the financial reality of paying for it. In tandem with cost concerns, there are comments about management responsiveness and a perception of prioritization that seems misaligned with the needs and voices of residents and their families. A recurring sentiment is that the facility's leadership and administration could be more present and more communicative to those navigating the care journey.
Amid the tension, other reviewers offer a different, more uniformly positive view of the care culture and staff dedication. Some describe the staff as "great" and "caring," with strong experiences of teamwork and professional pride. A few notes celebrate the facility as a great workplace and a place where the interdisciplinary team collaborates harmoniously to deliver patient-centered care. The same voices emphasize the value of ongoing, attentive nursing care and the sense that, for certain residents - particularly those who require substantial but not overwhelming support - the facility can provide a stable, reassuring home environment. The contrast between these testimonials and the more critical ones reinforces the sense that Southridge operates with a wide spectrum of experiences.
For families considering Southridge, the reviews collectively suggest a nuanced decision landscape. There are accounts of warm, attentive care, effective post-operative therapy, and staff who go above and beyond to support residents' well-being. These positives are tempered by concerns about administrative accessibility, the consistency of clinical oversight, and the day-to-day realities of staffing levels and wait times. Some reviewers speak to a culture of accountability and dedication, while others describe disquieting experiences that center on perceived neglect, miscommunication, or a sense that the business aspects of care overshadow the core mission of serving residents with compassion. The breadth of testimony implies that outcomes at Southridge may hinge on individual caregivers, the specific care needs of a resident, and the quality of communication with the administration and care team.
In the end, the stories converge on a single truth: the facility can be a caring, effective place for some residents and a source of serious frustration for others. A number of reviewers underscore the importance of direct engagement - visiting, speaking with staff, asking pointed questions about resuscitation orders, care plans, and daily routines, and seeking clarity on how concerns will be addressed. For families navigating this choice, the experience here suggests that Southridge has the potential to deliver compassionate, high-quality care in a supportive environment, but that this potential is not guaranteed and depends heavily on the interplay of leadership, staffing, and the day-to-day realities of delivering complex care.
82 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Southridge Specialty Care in Marshalltown, IA is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. Within our community, residents can enjoy a variety of amenities such as a beauty salon, cable or satellite TV, computer center, gaming room, and fully furnished accommodations. We also provide housekeeping services to keep the living spaces clean and organized.
The dining experience at Southridge Specialty Care is top-notch with restaurant-style dining that offers nutritious meals prepared by our skilled staff. We are able to cater to special dietary restrictions and also offer a diabetes diet for those who require it.
To enhance the quality of life for our residents, we have a comprehensive activities program that includes fitness programs, resident-run activities, planned day trips, and scheduled daily activities. Our wellness center is equipped to promote mental wellness with various programs designed to support the emotional health of our residents.
At Southridge Specialty Care, we prioritize the safety and well-being of our residents. With 24-hour call system and supervision, assistance with activities of daily living such as bathing and dressing are readily available. Medication management is also provided to ensure that residents take their medications accurately.
Transportation arrangements are made for both non-medical purposes such as shopping trips or social outings as well as for medical appointments. Additionally, our community is conveniently located near cafes, pharmacies, physicians' offices, restaurants, places of worship, and hospitals.
You can rest assured that your loved ones will receive excellent care in a warm and compassionate environment at Southridge Specialty Care in Marshalltown. Contact us today to learn more about our exceptional assisted living community.
Southridge Specialty Care is located at 309 West Merle Hibbs Boulevard, Marshalltown, IA 50158 in Tama County, Iowa
Southridge Specialty Care on seniors.fyi includes 8 photos including images showing outdoor, nursing home, outdoors, art, painting, dining, building, landscaping, and more.
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