2401 South Second Street, Marshalltown, IA 50158
For more information about senior living options: (866) 208-4318
Overall Review of Accura Healthcare Of Marshalltown
Pros
The staff checks every room every 15 minutes.- The meals are well balanced with a wide selection of choices.
- The facility is clean and COVID-19 protective.
- The staff are caring and do their best.
- The staff are described as very nice, with good food.
Cons
The facility is understaffed and its meals are hit or miss.- Residents were not given food that met their eating restrictions, and some went without bathing, wearing the same clothes for over a week.
- The place shows a lack of care for patients; baths are not given on a regular basis.
- Staff stand around the nurses’ station trying to figure out who has had a bath, indicating neglect.
- When residents leave, staff do not assist them into the car, and the place is not recommended to anyone.
- The building is run down, with nonfunctional call lights, showers not provided to patients, and care for patients seeming secondary to staff’s personal cell phones; renovation is needed.
Review
Accura Healthcare Of Marshalltown is best suited for budget-conscious families that can actively supervise and coordinate care for a loved one. The community delivers the basics, but true reliability hinges on consistent oversight from family or a designated advocate. It can work for residents who are relatively independent day-to-day and who do not demand constant hands-on assistance, provided a caregiver is prepared to monitor meals, hygiene, transfers, and daily routines. In this frame, the facility is not a hands-off solution; it is a place where diligent family involvement becomes part of the care plan.
Those evaluating alternatives should consider options that promise more consistent daily support, stronger staffing coverage, and modernized facilities. If a resident requires regular baths, timely assistance with transfers, reliable call-boxes, or a programmatic approach to nutrition tailored to strict dietary restrictions, this community may fall short. Families seeking a higher standard of reliability, prompt response times, and more upgraded amenities will likely find better value elsewhere. The decision becomes a trade-off between upfront affordability and the peace of mind that comes with steady, proactive care.
On the upside, the residence does offer some clear positives. Meals are described as well balanced with a broad menu, suggesting nutrition is a consideration when staff can implement the kitchen’s offerings. Room checks occur with regularity, which signals some level of oversight and accountability in daily operations. The staff that is present is often labeled as caring and personable, and the two-resident-per-room arrangement can provide social contact and companionship for some residents. When the environment is clean and the staff corridor conversations remain respectful, the experience can feel orderly, even if gaps appear elsewhere.
The most significant red flags center on staffing and consistency. Understaffing surfaces as a dominant concern, with reports of insufficient help for basic needs and delays in essential tasks like bathing. There are repeated claims that residents do not receive timely or adequate assistance, and that some meals or dietary accommodations fall through the cracks. Communication gaps about transfer requirements and a lack of support during discharge are serious risks for families trying to maintain continuity of care. Facility upkeep and modernization are also recurring themes; a “run-down” impression and a need for renovation can undermine safety and comfort over time, compounding other reliability concerns.
From a decision-making vantage point, the pros and cons align in a way that demands a clear choice. If affordability and the chance for strong family involvement are non-negotiable, Accura Healthcare Of Marshalltown can be a workable option, provided one enters with eyes wide open and a plan for ongoing advocacy. However, for families prioritizing consistent, proactive care, regular baths, prompt response to call bells, dependable staffing, and a modern, well-maintained environment, alternatives deserve careful consideration. The mix of highly positive and sharply negative anecdotes pushes families to weigh what they can control (visits, oversight, and advocacy) against what must be trusted to the facility’s routine. In practice, this community should be selected only when budget constraints dominate and a robust family involvement strategy is in place.
86 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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