Mercyone Dubuque Medical Center in Dubuque, IA
Save
Information last verified:
250 Mercy Drive, Dubuque, IA 52001
For more information about senior living options: (844) 490-3973
The hospital’s staff and the care provided are extremely wonderful. The doctors and nurses were incredibly kind and caring to the reviewer’s grandma. All of the nurses were great. Everyone at the hospital is nice and informative. The staff, nurses, CNAs, and doctors are absolutely phenomenal. The staff saved the patient’s life in more than one way. Appointments were timely and handled professionally. The surgical staff and nurses were great. The meals brought to the room were excellent. The environment was clean and the staff were friendly.
They say insured patients are penalized financially while uninsured receive discounts. They describe the emergency room as terrible, with 8 to 10 hour waits to be seen. They report neglect by nursing staff, including denial of pain relief and leaving the patient in extreme pain. They characterize the hospital’s customer service as abysmal, with rude staff and poor communication. They claim the hospital and doctors lie or are not trustworthy, with repeated misinformation. They allege racial discrimination in mental health services, including breaches of confidentiality. They argue the facility cares more about money than patients. They describe premature discharges and disorganized discharge planning that endanger patients.MercyOne Dubuque Medical Center is best suited for families seeking robust acute-care access, cancer treatment, cardiac services, and reliable inpatient care in a large, well-equipped hospital. The facility operates as a full-service medical center, delivering strong clinical capabilities that support recovery from surgery and treatment for serious illnesses. For seniors who may require hospitalization or frequent specialty care, the breadth of services is a clear asset. Yet the experience can be uneven: top-tier clinicians exist alongside inconsistent bedside care and variable responsiveness across departments.
Those who should consider alternatives are families prioritizing steady, consistently warm interactions, quick ER throughput, predictable billing, and transparent, respectful treatment of vulnerable patients. Review patterns show emergency-room waits can stretch for hours; some staff conduct and bedside manner vary, with reports of rudeness or neglect in moments of pain. Mental health services are described by some as under-resourced, and a handful of reviews allege lapses in patient rights and clear communication. For households that cannot tolerate ambiguity, disjointed discharge planning, or perceived prioritization of procedure costs over patient dignity, exploring other hospital options is prudent.
On the upside, MercyOne Dubuque Medical Center demonstrates real clinical strength through highly skilled clinicians and dedicated teams. The campus houses a cancer treatment center and a cardiovascular unit that many patients found clean, organized, and capable. Specific nurses, doctors, and support staff are repeatedly praised for professionalism and compassion, contributing to positive experiences during surgeries, inpatient stays, and post-operative care. Nevertheless, those high points are interspersed with recurring concerns about the ER and overall patient flow, where long waits and gaps in information leave families anxious and unsure about what comes next.
Those positive clinical signals matter because they show that competent care is achievable when conditions align. The main risk is systemic: communication gaps, opaque billing or transfer processes driven by insurance questions, and inconsistent adherence to patient-rights expectations. In units where teamwork and clear leadership shine, patients feel seen and protected; in other areas, dissatisfaction with information delivery, discharge timing, and perceived prioritization of logistics over comfort becomes the dominant impression. Clinical excellence can offset some concerns, but it does not erase the fundamental experience families rely on for reassurance and continuity of care.
Practical navigation focuses on proactive advocacy. Before admission, identify the attending physicians and appoint a family liaison who can receive updates, clarify expected wait times, and demand a clear care plan with explicit discharge criteria. Document pain-management expectations and insist on adherence to orders; verify insurance implications for transfers and post-acute needs to prevent last-minute hurdles. When mental health or behavioral services are involved, seek clearly stated timelines and protections for patient rights, and request access to a patient advocate if concerns arise. Asking for names and roles of staff anchors accountability and improves communication across the care team.
Bottom line: MercyOne Dubuque Medical Center offers credible, life-saving clinical capability, with strong cancer and cardiovascular services and generally solid inpatient care. However, the patient experience can be highly variable, especially in the ER, discharge process, and some mental-health-related areas. For families prioritizing consistent, compassionate day-to-day interactions and seamless administrative flow, alternatives may deliver more predictable outcomes. Decision-making should weigh access to advanced medicine against the daily realities of communication, timeliness, and dignity. With deliberate planning, clear questions, and a prepared advocate, the hospital can be a sound choice for serious medical needs while recognizing the potential for a tougher user experience.
29 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Dubuque Municipal (6 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Mercyone Dubuque Medical Center, located in Dubuque, IA, offers a comfortable and convenient assisted living community for seniors seeking personalized care and support. The center provides an array of amenities to ensure a pleasant living experience. Residents can enjoy their favorite shows with cable or satellite TV in their fully furnished apartments. The dining room offers restaurant-style meals prepared by professional chefs, while special dietary restrictions are accommodated for.
Residents can relax and unwind in the beautiful garden or outdoor spaces, fostering a peaceful environment. A small library is available for those who love to indulge in reading. Wi-Fi/high-speed internet and telephone services are also provided to stay connected with loved ones.
The caring staff at Mercyone Dubuque Medical Center provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. They also offer specialized care for individuals managing diabetes with a dedicated diet plan. Medication management ensures that residents receive their required medications on time.
The center places great importance on mental wellness and offers a comprehensive program designed to enhance the emotional wellbeing of residents. Scheduled daily activities provide opportunities for socializing, engagement, and enjoyment. Additionally, residents have the opportunity to contribute by running their own activities.
Conveniently located near various amenities, there are eight cafes nearby for social outings or coffee dates with friends. Four parks offer opportunities for leisurely strolls or enjoying nature's beauty. Access to ten pharmacies ensures that medication needs are easily met. With nineteen physicians nearby, residents have access to quality medical care whenever necessary. Fifty-three restaurants cater to diverse culinary preferences, allowing residents to explore different cuisines. Transportation options make it easy for residents to reach desired destinations. Places of worship and theaters provide additional opportunities for spiritual fulfillment and entertainment.
Mercyone Dubuque Medical Center is an inviting assisted living community that prioritizes comfort, independence, and personalized care while offering a wide range of amenities and convenient access to nearby amenities and services.
Mercyone Dubuque Medical Center is located at 250 Mercy Drive, Dubuque, IA 52001 in Dubuque County, Iowa
Mercyone Dubuque Medical Center on seniors.fyi includes 3 photos including images showing building, urban, parking, architecture, nature, trees, healthcare, interior, and more.
Manorcare Health Services - Dubuque
Dubuque, IA
Helpful staff with excellent rehabilitation services; clean, comfortable rooms.
Pleasant View Homes
Dubuque, IA
Mount Pleasant Home
Dubuque, IA
Very affordable one-bedroom option; price below county and state averages.
At Home Senior Care
Dubuque, IA
Vibrant lifestyle with abundant nearby amenities (dining, pharmacies, doctors, parks, theaters).
Broadway Community Living Home
Dubuque, IA
Assisted living with diabetic care and on-site activities.
Bell Tower Retirement
East Dubuque, IL
Affordable pricing with memory care and 24/7 supervision
Luther Manor Communities
Dubuque, IA
Friendly, engaged staff with a wide range of activities in a clean, well-maintained setting.
Prairie Ridge of Galena
Galena, IL
Comprehensive care options with on-site dining and activities.
Understanding the Nuances of Palliative Care and Hospice: A Comprehensive Exploration
Palliative care focuses on alleviating distress at any stage of a serious illness and can accompany curative treatments, while hospice care is for those nearing the end of life with a prognosis of six months or less, emphasizing comfort over curative measures. Both prioritize holistic care for patients and families but differ in timing, goals, and scope.
Fecal Incontinence in Older Adults: A Comprehensive Guide
Fecal incontinence, prevalent among older adults, arises from factors like weakened pelvic muscles and nerve damage, significantly affecting well-being and social interactions. Diagnosis involves clinical evaluation and tests to inform tailored treatments, while caregivers and preventive measures can aid in managing the condition effectively.
Nurturing Well-Being Through Gardening: A Detailed Guide for Senior Enthusiasts
Gardening provides seniors with physical exercise, mental and emotional support, and social interaction opportunities, while accommodating their needs through raised beds and ergonomic tools. It promotes health benefits like improved dexterity and cardiovascular health, encourages sustainable practices, and allows for manageable upkeep with low-maintenance plants.
Interior
Building
Architecture
