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3 from 91 reviews
5 stars
35
4 stars
6
3 stars
9
2 stars
4
1 stars
37
Overall Review of Mercyone Dubuque Medical Center
common16 reviews mention this
Kind staff and supportive care
Many reviewers describe nurses and doctors as kind and attentive.
A recurring theme in the reviews is that staff members were caring, helpful, and professional—especially in high-stress moments like emergency visits and longer stays. Several people specifically mention nurses being kind, responsive, or informative, and families thank the team for how they were treated. A few other reviews are strongly negative about staff behavior, but positive experiences are frequent enough that the overall message residents hear is mixed rather than uniformly bad.
caveat8 reviews mention this
Long ER waits and delays
Some reviews complain about extended waits for treatment.
Several reviewers describe delays in getting seen, including long waits in the ER, in hallways, or before being moved into a room. People mention sitting for hours without clear updates, and in a few cases they describe being left waiting even after other patients were handled first. While some reviewers say the wait was worth it once testing started, the repeated complaint is that the process can feel slow and difficult when symptoms are severe.
caveat7 reviews mention this
Clear communication is inconsistent
Reviewers report mixed experiences with updates and bedside communication.
Some people say they were given little information about what was happening, or that they had to keep asking for help. There are also accounts of feeling dismissed when trying to explain symptoms, along with reports of staff not responding kindly during stressful situations. A smaller set of reviews goes the other direction and mentions clinicians providing information and follow-up guidance, but inconsistency is a common thread.
common3 reviews mention this
Dining and meals can stand out
Dining experiences are sometimes described as a bright spot.
A few reviewers specifically mention meals arriving to the room and describe them positively, and one notes enjoying the cafeteria during an ER wait. This aligns with the community’s on-site dining setup, including restaurant-style dining and a dining room. Even with that positive food feedback, other reviews focus more on care access and wait times than on the meal experience.
caveat4 reviews mention this
Insurance and billing concerns
Several reviews raise concerns about costs and insurance handling.
Some reviewers describe frustration with how insurance affects what they can schedule or receive, including cases where they felt coverage decisions were slow or confusing. Others mention payment policies that they interpreted as penalizing insured patients, and one review argues that financial incentives outweighed patient care. There are also a few reviews that praise the care itself, but the cost-and-coverage concerns show up repeatedly enough to be a distinct theme.
common2 reviews mention this
Nearby medical options are close by
Nearby hospitals and clinics are within a short distance.
Multiple nearby medical destinations are listed very close to the community, including emergency and radiology options. That can matter to families who want alternatives for quick clinical access when symptoms escalate. The reviews provided focus on care experiences, but the proximity of medical services is supported by the nearby listings.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
29 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
Transportation
Dubuque Municipal (6 miles away)
Care Services
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Physicians
Professional Arts Plaza (0 miles)
Mercy Radiologists of Dubuque PC (0 miles)
Acute Care Center - East Campus (0.1 miles)
Medical Associates Acute Care (0.1 miles)
Bethann Bonner MD (0.1 miles)
Dubuque Obstetrics & Gynecology PC (0.6 miles)
Historic Bluffs Family Practice Clinic (0.8 miles)
Mercyone Dubuque Medical Center on seniors.fyi includes 3 photos including images showing building, urban, architecture, nature, trees, healthcare, interior, parking, and more.
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Very affordable one-bedroom option; price below county and state averages.
Palliative care focuses on alleviating distress at any stage of a serious illness and can accompany curative treatments, while hospice care is for those nearing the end of life with a prognosis of six months or less, emphasizing comfort over curative measures. Both prioritize holistic care for patients and families but differ in timing, goals, and scope.
Fecal incontinence, prevalent among older adults, arises from factors like weakened pelvic muscles and nerve damage, significantly affecting well-being and social interactions. Diagnosis involves clinical evaluation and tests to inform tailored treatments, while caregivers and preventive measures can aid in managing the condition effectively.
Gardening provides seniors with physical exercise, mental and emotional support, and social interaction opportunities, while accommodating their needs through raised beds and ergonomic tools. It promotes health benefits like improved dexterity and cardiovascular health, encourages sustainable practices, and allows for manageable upkeep with low-maintenance plants.
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29 resident community capacity
Skilled Nursing Facility
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
Dubuque Municipal (6 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Helpful staff with excellent rehabilitation services; clean, comfortable rooms.
Understanding the Nuances of Palliative Care and Hospice: A Comprehensive Exploration
Fecal Incontinence in Older Adults: A Comprehensive Guide
Nurturing Well-Being Through Gardening: A Detailed Guide for Senior Enthusiasts
