Mercyone Dubuque Medical Center

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Mercyone Dubuque Medical Center Mercyone Dubuque Medical Center Mercyone Dubuque Medical Center

Mercyone Dubuque Medical Center

250 Mercy Drive, Dubuque, IA 52001

For more information about senior living options: (844) 490-3973

3 from 76 reviews
5 stars
28
4 stars
6
3 stars
9
2 stars
4
1 stars
29

Skilled Nursing Facility

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    Overall Review of Mercyone Dubuque Medical Center

    Pros

    • pro The hospital's employees and the care provided are described as extremely wonderful.
    • pro Grandma received kind and caring treatment from the doctors and nurses at the end of life.
    • pro The nursing staff were kind during the inpatient stay.
    • pro Some reviewers acknowledge compassionate care from the hospital staff in certain circumstances.

    Cons

    • pro The reviewer claims insurance penalizes patients, noting prepaid procedures have no discount while uninsured receive discounts.
    • pro A patient describes being left in extreme pain, with nurses refusing analgesics and yelling, forcing them to beg for relief.
    • pro The ER is criticized for taking eight to ten hours to provide treatment.
    • pro The facility is accused of abysmal customer service and uncaring, disrespectful staff.
    • pro A patient recounts being placed in a hallway for two and a half hours despite available rooms, describing the experience as terrible.
    • pro A patient alleges involuntary commitment involved confinement without justification, lack of fresh air, demeaning language, and forced medication.

    Review

    Mercy ER and MercyOne Dubuque are described here as places of both remarkable compassion and troubling inconsistency. Across multiple accounts, patients and family members acknowledge that there are caring, attentive staff who strive to do right by those in their care. At the same time, they spur the impression that administrative policies, billing practices, and care processes sometimes undermine the very patient-centered care they say they aim to provide. A recurring thread is the tension between the experiences of individual nurses, doctors, and aides who are praised for their humanity and the broader systems that govern access, pain management, transfer decisions, and the speed of care.

    Several reviews center on pain management and post-surgical care, portraying a troubling gap between patient needs and staff response. One patient, recovering from back surgery with a developing hematoma, described an overnight period of extreme, nearly unbearable pain. The nurse who first responded refused to administer a targeted analgesic - describing a plan to document the patient's refusal - before another nurse arrived and, after significant distress and begging, finally provided relief with a strong opioid. The patient memorialized the experience as neglectful, noting a failed duty to monitor pain and vital signs and to respond quickly when a patient was crying out. The long-term emotional toll - feeling abandoned, guilty, and afraid after being left to suffer - was emphasized, underscoring a fear that pain management was not consistently aligned with physicians' orders or patients' rights.

    Long wait times and poor communication also recur as major themes. One reviewer lamented that no one who is sick should have to spend eight to ten hours in the ER before receiving attention, describing the overall experience as abysmal from a customer-service perspective. Another account from a service member and their family highlighted difficulties in scheduling care around an upcoming deployment, with receptionists allegedly hanging up on callers despite a calm, respectful demeanor. The overarching sentiment is that, even when care is technically available, the front-end experience - how patients are greeted, triaged, and directed - feels inconsistent and unfriendly, and in some cases downright dismissive.

    Insurance and transfer decisions loom large in several stories. Some patients felt penalized for having insurance, noting that uninsured patients can sometimes obtain cheaper care due to discounting structures or prepayment options that do not apply to those with coverage. There were explicit complaints about being unable to transfer a hospitalized wife to a facility in Milwaukee because of assumed insurance constraints, with hospital staff indicating limitations tied to coverage and the insurer later implying it would in fact be covered. In another case, family members described the hospital as neglectful in early discharge planning and inconsistent about whether long-term care or alternative placements were even viable, leaving families to navigate opaque billing and coverage decisions amid urgent medical concerns. The senses of frustration and helplessness are amplified when families feel they must repeatedly press for information that should be clearly communicated at the outset of care.

    There are grimmer tales as well, including experiences in inpatient psychiatric care. One patient described being held for two weeks under an involuntary commitment, with a troubling lack of fresh air, no clear release timeline, and placement in a room with a former client. They reported that feedback to the physician about the stay went unaddressed, and while some nursing staff were kind, others used demeaning language. Most troubling was the claim of forced medication - specifically a high-dose antipsychotic administered without justification given the patient's assessment of self-harm risk. The patient argued that rights and dignity had been violated and called for greater awareness of patient rights and humane treatment in these settings.

    Amid the more severe concerns lie examples of compassionate care. A family member praised the end-of-life care their grandmother received, noting that the doctors and nurses were exceptionally kind and caring. This stands in contrast to the other narratives but nonetheless highlights that individual caregivers can and do provide meaningful, compassionate support even when broader systemic challenges persist. There were also mentions of routine, practical failures - such as a nurse removing an IV and not securing the limb afterward, leaving a bag of blood on display, or a patient who was discharged in a fragile state with low oxygen saturation and no clear plan for support at home - each incident underscoring the real-world consequences when communication breaks down or procedures aren't followed consistently.

    Another set of stories sheds light on discharge planning and day-to-day hospital operations. A family described being told to wait in the hallway with little explanation despite available rooms, while a patient's experience of discharge included concerns about where she was going to receive care afterward and whether the facility could provide appropriate post-acute support. In one striking moment, a hospital staff member suggested a taxi rather than arranging transportation for an ailing patient, illustrating a lack of alignment between clinical priorities and practical patient needs. Across these accounts, discharge planning frequently appears as a bottleneck - delays, miscommunication, and mismatched expectations that complicated patients' and families' experiences at critical moments.

    Taken together, these testimonials present a hospital system that can be deeply humane and deeply problematic in the same breath. The best voices in the mix speak to individuals who clearly care and go the extra mile, but the most pressing concerns relate to systemic issues: unequal access shaped by insurance assumptions, inconsistent pain management and responsiveness, protracted ER timelines, and insufficient transparency around transfers and inpatient decisions. There is a clear call for policy review and process improvement: better triage and timely pain relief, clearer and more consistent patient rights training for staff, improved communication workflows for discharge and transfer decisions, and a more patient-centered approach that does not penalize those who are insured or otherwise vulnerable.

    In the end, the hospital environment described here is a portrait of contrasts. Some days and some staff exemplify the care that patients and families hope for - empathy, competence, and genuine human connection. Other days, patients report feeling unseen, dismissed, or overwhelmed by administrative barriers that undermine clinical care. The consistent thread across these accounts is the need for a more reliable, transparent, and compassionate system - one that honors patients' rights, ensures timely pain relief and safe, dignified care, and aligns financial and insurance practices with the core mission of healing.

    Features

    Housing

    • 29 resident community capacity 29 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Dubuque Municipal (6 miles away) Dubuque Municipal (6 miles away)

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Mercyone Dubuque Medical Center, located in Dubuque, IA, offers a comfortable and convenient assisted living community for seniors seeking personalized care and support. The center provides an array of amenities to ensure a pleasant living experience. Residents can enjoy their favorite shows with cable or satellite TV in their fully furnished apartments. The dining room offers restaurant-style meals prepared by professional chefs, while special dietary restrictions are accommodated for.

    Residents can relax and unwind in the beautiful garden or outdoor spaces, fostering a peaceful environment. A small library is available for those who love to indulge in reading. Wi-Fi/high-speed internet and telephone services are also provided to stay connected with loved ones.

    The caring staff at Mercyone Dubuque Medical Center provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. They also offer specialized care for individuals managing diabetes with a dedicated diet plan. Medication management ensures that residents receive their required medications on time.

    The center places great importance on mental wellness and offers a comprehensive program designed to enhance the emotional wellbeing of residents. Scheduled daily activities provide opportunities for socializing, engagement, and enjoyment. Additionally, residents have the opportunity to contribute by running their own activities.

    Conveniently located near various amenities, there are eight cafes nearby for social outings or coffee dates with friends. Four parks offer opportunities for leisurely strolls or enjoying nature's beauty. Access to ten pharmacies ensures that medication needs are easily met. With nineteen physicians nearby, residents have access to quality medical care whenever necessary. Fifty-three restaurants cater to diverse culinary preferences, allowing residents to explore different cuisines. Transportation options make it easy for residents to reach desired destinations. Places of worship and theaters provide additional opportunities for spiritual fulfillment and entertainment.

    Mercyone Dubuque Medical Center is an inviting assisted living community that prioritizes comfort, independence, and personalized care while offering a wide range of amenities and convenient access to nearby amenities and services.

    Nearby Places of Interest

    Physicians

    • Professional Arts Plaza (0 miles)
    • Mercy Radiologists of Dubuque PC (0 miles)
    • Acute Care Center - East Campus (0.1 miles)
    • Medical Associates Acute Care (0.1 miles)
    • Bethann Bonner MD (0.1 miles)
    • Dubuque Obstetrics & Gynecology PC (0.6 miles)
    • Historic Bluffs Family Practice Clinic (0.8 miles)

    Hospitals

    • Mercy Hospital Emergency Room (0 miles)
    • Mercy Medical Center (0 miles)
    • Amer Mrne Dubuque Yacht Basin (1.8 miles)

    Pharmacies

    • Mercy Family Pharmacy (0.1 miles)
    • Hartig Drug (0.5 miles)
    • Hartig Drug #3 (0.7 miles)
    • Hartig Drug (0.7 miles)
    • Walgreens (1.4 miles)
    • Mercy Family Pharmacy (1.4 miles)
    • Hartig Drug (1.5 miles)

    Restaurants

    • Spirits Bar and Grill (0.2 miles)
    • The Bridge Restaurant & Lounge (0.5 miles)
    • Murph's South End Tap (0.5 miles)
    • Paul's Tavern (0.5 miles)
    • Odd Fellows (0.5 miles)
    • Pizza Hut (0.5 miles)
    • Shot Tower Inn (0.5 miles)

    Cafes

    • Monks Kaffee Pub (0.5 miles)
    • Charlotte's Coffee House (0.9 miles)
    • Wayfarer Coffee (1 miles)
    • Starbucks (1.3 miles)
    • Convivium Urban Farmstead (2.1 miles)
    • Caribou Coffee (2.3 miles)
    • Jumble Coffee Co (2.3 miles)

    Parks

    • Bennett Pavillion (0.9 miles)
    • Riverview Park (0.9 miles)
    • Bee Branch (1.6 miles)
    • Veterans Memorial Park (2.4 miles)

    Places of Worship

    • Power Of Prayer (1.4 miles)

    Transportation

    • Aaah Lucky Cab Co. (2.3 miles)

    Theaters

    • Phoenix Theatres (2.5 miles)

    Frequently Asked Questions

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