North Crest Living Center
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34 Northcrest Drive, Council Bluffs, IA 51503
For more information about senior living options: (844) 490-3973
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The management was very thorough. The food was excellent. There were plenty of staff who were caring, comforting, and responsive to needs. The physical therapy team was incredibly helpful in getting her through therapy and back to independence. The facility is clean and easy to navigate. The size of the facility was perfect for family visits. It has a hometown feeling that you don't get in large facilities. The care provided was compassionate and high quality.
The reviewer was disappointed in the facility. The grandfather reportedly was not fed for two meals in the first 24 hours. The grandfather's oxygen level was allegedly far below the expected level (2 instead of 6). The administrator allegedly called the reviewer a liar and refused to identify themselves, while being rude. The staff were described as rude, and the administrator as argumentative and passive-aggressive toward family inquiries. There is concern that such administrators would mistreat the elderly. A relative overheard staff say they don't need to take care of him because he is going to die, which the reviewer found appalling. The reviewer felt compelled to contact the director of nursing and was horrified by the incident.Northcrest leaves a strong impression on visitors and residents, presenting itself as a place with real strengths and genuine warmth, especially when family needs are urgent. One account highlights a caregiver-focused experience: when a mom broke her leg and required skilled care, the facility delivered care that felt thorough and attentive. The management was described as meticulous, the food was praised as excellent, and there seemed to be plenty of staff who demonstrated care, comfort, and responsiveness to family needs. The physical therapy team was singled out for being especially helpful in getting her physically ready to return home. The environment was clean and easy to navigate, and the facility's size contributed to a "hometown" vibe that felt more personal than what some larger institutions offer. In short, there was a heartfelt sense of gratitude for the staff and a clear call to continue the good work.
Not all experiences, however, were positive. A different perspective reveals serious disappointments within the same facility. In this account, a grandfather was in residence for only four days, and the reviewer details troubling lapses in care. They report that two meals were not fed to him within the first 24 hours, and that his oxygen level - supposed to be kept around a 6 - was incorrectly measured at a 2. The DON, Deniese, was described as kind, promising to address the issues, but the administrator allegedly refused to provide a name and challenged the claim that the man had been fed, instead insisting that he had received meals while the family was present. The reviewer also notes frustration with a rude, argumentative response when the family sought to discuss the prescribed menu, worrying about how a facility administrator might treat elderly residents if spoken to disrespectfully by staff.
Additional concern is raised in a startling moment the reviewer overheard: outside the patient's room, staff allegedly said that they "don't need to take care of him because he is going to die anyway," even though the patient was in rehab, not hospice. This kind of offhand remark was deeply distressing to the reviewer and spurred them to take action. They contacted the director of nursing late on a Sunday night, and, according to their account, the director was horrified by the behavior and the administrator followed up soon after. The reviewer says that steps were taken to ensure such an incident would not happen again and that the patient received better care for the remainder of the stay. This narration underscores how fragile trust can be when staff communication and respect are perceived as lacking, especially in moments of vulnerability.
A separate, more enduring perspective comes from a family member whose relative spent nearly three years at Northcrest. This account emphasizes consistency, cleanliness, and positive interactions across multiple levels of staff. The patient seemed to have a long, stable presence at the facility, with the environment described as consistently clean. The reviewer notes that staff up to the supervisory level were very friendly and helpful, and while the sentiment about being away from home persisted, it did not overshadow the overall sense of comfort and acceptance found there. This narrative reinforces that the facility can be a safe, well-run home for extended stays and that long-term relationships with staff can be a meaningful part of the patient's experience.
Across these varied experiences, a clear thread emerges: Northcrest has the capacity to deliver compassionate, high-quality care, particularly when management and care teams are aligned, communicative, and responsive to both patient and family needs. When things go well, families speak of thorough, attentive care, strong therapy programs, and a homelike atmosphere that fosters comfort and trust. The positive stories celebrate a facility that can feel like a community, where staff members are warm, patient-centered, and eager to go above and beyond to support recovery and daily living.
Yet the other threads remind us that there is work to be done. Issues surrounding feeding and oxygen management, the conduct and tone of administrative staff, and the consistency of the patient experience across shifts and days point to systemic concerns that can undermine confidence. The sequence of events in the negative accounts - delays in meals, questions about the accuracy of care, and particularly the troubling comments overheard about a patient's prognosis - signal a need for stronger accountability, clear lines of communication, and ongoing training focused on patient dignity and family collaboration. In a facility that prides itself on compassion, lapses like these inevitably tarnish the overall impression and affect both residents and their loved ones.
Overall, Northcrest appears to offer a commendable blend of strengths: a welcoming, home-like atmosphere; capable therapy services; attentive, caring staff; and a clean, navigable environment. At the same time, the reviews collectively call for continued attention to safeguarding patient welfare, enhancing transparency, and ensuring that every interaction - whether with a nurse, a therapy aide, or an administrator - upholds the highest standards of respect and professionalism. When the care team communicates well, acts promptly on concerns, and maintains consistent, compassionate interactions, the facility can deliver the kind of quality care that families celebrate. When those elements falter, as some accounts describe, it becomes crucial to address them quickly and openly to restore trust and ensure every resident receives the dignified, attentive care they deserve. Compassionate, quality care remains the overarching goal.
62 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Eppley Airfield (4 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.North Crest Living Center in Council Bluffs, IA is a vibrant assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
The community features a beauty salon where residents can get pampered and feel their best. They can also enjoy their favorite shows and movies with cable or satellite TV in their fully furnished accommodations. Transportation needs are taken care of with community-operated transportation and transportation arrangement options.
For those who want to stay connected, there is a computer center and Wi-Fi/high-speed internet available. Dining options are exceptional, with a dining room offering restaurant-style dining and special dietary restrictions catered for.
North Crest Living Center understands the importance of physical fitness, providing a fitness room and planned day trips to keep residents active. There is also a gaming room for entertainment purposes, along with a small library for leisurely reading.
Healthcare needs are met with 24-hour call system and supervision, assistance with daily activities such as bathing, dressing, transfers, and medication management. Special dietary restrictions such as diabetes diet are also accommodated.
Residents can enjoy the outdoors in the community's garden and outdoor space, while housekeeping services ensure cleanliness and maintenance of their living spaces. Move-in coordination takes away any worries associated with transitioning into this assisted living community.
Additionally, North Crest Living Center offers services like mental wellness programs, meal preparation, concierge services, resident-run activities, scheduled daily activities, wellness center access for overall well-being.
Located conveniently near pharmacies, physicians' offices, hospitals, restaurants, and transportation options - North Crest Living Center provides an all-encompassing assisted living experience where residents can find comfort, companionship, and quality care.
North Crest Living Center is located at 34 Northcrest Drive, Council Bluffs, IA 51503 in Pottawattamie County, Iowa
North Crest Living Center on seniors.fyi includes 4 photos including images showing bedroom, healthcare, bathroom, nursing home, interior, and more.
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