North Crest Living Center in Council Bluffs, IA
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Information last verified:
34 Northcrest Drive, Council Bluffs, IA 51503
For more information about senior living options: (844) 490-3973
The staff at Northcrest coordinate care with exceptional professionalism. The administration provides comfort and utmost professionalism, putting families at ease. The RNs, CNAs, food service, and laundry staff consistently give their best and treat residents like family. The staff are kind and create a welcoming, family-like environment for residents. Families would wholeheartedly recommend Northcrest to others. The care team listens to residents' requests and acts promptly to address them. The front office provides helpful support, including Medicaid approval assistance. The physical therapy team is highly supportive in helping residents regain function.
They were disappointed with the facility. The administrator was rude, accusatory toward the family, and dismissed valid concerns. Staff reportedly said they wouldn’t take care of him because he was going to die, which is deeply troubling. The grandfather reportedly went without meals for two of his first 24 hours, and his oxygen level was inappropriately low (2 instead of 6). The administrator was described as argumentative and passive-aggressive toward family members. The reviewer was appalled by the handling and escalated the concern to the director of nursing. They worry that administrators displaying such attitudes could mistreat elderly residents.Northcrest Living Center in Council Bluffs is best suited for seniors who want a hands-on, family-style care environment where dedicated staff deliver consistent warmth, strong rehab flow, and easy accessibility to services. The community shines for residents transitioning from skilled rehab into long-term care, or for those who simply crave daily interactions with caregivers who treat residents like kin. Families seeking a facility with a genuine hometown feel, where cleanliness, regular housekeeping, and a responsive front office are part of the standard experience, will find Northcrest a compelling option. The combination of attentive nursing and practical amenities makes it particularly appealing to those who prioritize tangible daily supports, dependable meal service, and meaningful activity engagement as part of ongoing quality of life.
Those weighing alternatives should consider options if administrative consistency and overt 24/7 oversight are non-negotiables. A handful of reviews signal that communication style and the tone of leadership can become a sticking point for some families, particularly when stress and emotions run high during transitions or when disputes arise. For families with residents who require highly specialized memory care, ultra-rigorous administrative accountability, or a higher appetite for modern facility polish and formal governance, it may be prudent to compare other campuses. In short, Northcrest’s strengths rest on its caregiving culture and intimate, personal approach; those seeking a more formal or centralized command structure or a facility with different care emphasis may want to look elsewhere as part of a careful screening process.
The core strengths are practical and substantial. Caregivers and clinicians at Northcrest are repeatedly praised for their depth of experience and their willingness to go the extra mile. The communications and coordination around care, especially between nursing staff and families, land with credibility; the team is seen as genuinely attentive, responsive to requests, and capable of turning plan adjustments into action. Families consistently note strong rehab outcomes, with therapists who are proactive, encouraging, and creative about getting residents moving and building toward home. The staff’s daily routines, from dietary service to laundry and housekeeping, contribute to a tidy, welcoming environment. Residents are described as being welcomed, soothed, and guided through transitions with a level of patience and kindness that reduces anxiety for both the person receiving care and the family observers. The facility’s intimate size helps create a “you know who you’re dealing with” atmosphere that many families value, and the upkeep of rooms, public areas, and dining spaces supports overall comfort.
On the cautionary side, several reviews flag issues that cannot be dismissed. A minority of experiences describe friction in interactions with administration, including concerns about tone, name-calling, or dismissive responses when families raise questions. There are specific incidents cited where meal service or routine oversight did not meet expectations, and where staff or leadership behaviors left a family member feeling unsupported or misconstrued. While these accounts are not universal, they are meaningful signals that administrative culture and consistency matter to residents and families, particularly during sensitive moments of transition or crisis. In one troubling case, perceptions of dismissiveness around a medical or menu matter raised alarms about accountability and respect; another review notes a verbal confrontation that cannot be ignored. These threads remind prospective residents to probe how concerns are resolved, who is available for escalation, and what steps follow complaints.
The positive elements do not merely offset the negative notes; they redefine the decision calculus for most families. The overwhelming emphasis on compassionate, capable staffing, where caregivers are described as “like family”, offsets many concerns by delivering reliable daily care, meaningful engagement, and a sense of safety. Rehab programs are practical and effective, with therapists who are willing to push toward real functional gains; residents who enjoy activities discover new participation opportunities and social interactions that bolster morale. The atmosphere, bright, clean, and easy to navigate, combines with a straightforward process for Medicaid-related coordination, which can be a significant relief for families navigating funding and eligibility. In short, the practical advantages of Northcrest, and the credibility earned by staff across shifts, provide a solid counterweight to the more fragile aspects of administrative communication that some reviewers experienced.
For families evaluating Northcrest, the takeaway is action-oriented: prioritize a visit that emphasizes the interpersonal dynamics as much as the schedule and amenities. During tours, press for concrete examples of care coordination, ask how the front office handles Medicaid logistics, and request direct contact information for charge nurses or care coordinators who will be your primary point of reference. Clarify how concerns are escalated, the typical response times, and whether there is a formal family advisory approach to governance. If the goal is a warm, engaged care team that can deliver steady rehab progress and then sustain long-term well-being in a small, community-oriented setting, Northcrest delivers with credibility. If administrative friction or a particular need for strict, formal oversight is non-negotiable, it makes sense to compare with other options that emphasize those dimensions more prominently.
In sum, Northcrest Living Center stands out for families seeking honest, compassionate caregiving wrapped in a practical, homey environment. Its strongest appeal lies in the staff’s reliability, the effectiveness of rehab services, and the daily lived experience of residents who feel seen and cared for. The notable caveats center on administrative communication and some staff interactions that have left families feeling unheard or undervalued, reminders that governance and tone matter as much as care quality in the daily experience. For the right family, one that values warmth, tangible progress, and accessible support during transitions, Northcrest represents a credible, confident choice. For those who prioritize different governance dynamics or require specific care strictures, a careful comparison is warranted before making a final commitment.
62 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Eppley Airfield (4 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.North Crest Living Center in Council Bluffs, IA is a vibrant assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
The community features a beauty salon where residents can get pampered and feel their best. They can also enjoy their favorite shows and movies with cable or satellite TV in their fully furnished accommodations. Transportation needs are taken care of with community-operated transportation and transportation arrangement options.
For those who want to stay connected, there is a computer center and Wi-Fi/high-speed internet available. Dining options are exceptional, with a dining room offering restaurant-style dining and special dietary restrictions catered for.
North Crest Living Center understands the importance of physical fitness, providing a fitness room and planned day trips to keep residents active. There is also a gaming room for entertainment purposes, along with a small library for leisurely reading.
Healthcare needs are met with 24-hour call system and supervision, assistance with daily activities such as bathing, dressing, transfers, and medication management. Special dietary restrictions such as diabetes diet are also accommodated.
Residents can enjoy the outdoors in the community's garden and outdoor space, while housekeeping services ensure cleanliness and maintenance of their living spaces. Move-in coordination takes away any worries associated with transitioning into this assisted living community.
Additionally, North Crest Living Center offers services like mental wellness programs, meal preparation, concierge services, resident-run activities, scheduled daily activities, wellness center access for overall well-being.
Located conveniently near pharmacies, physicians' offices, hospitals, restaurants, and transportation options - North Crest Living Center provides an all-encompassing assisted living experience where residents can find comfort, companionship, and quality care.
North Crest Living Center is located at 34 Northcrest Drive, Council Bluffs, IA 51503 in Pottawattamie County, Iowa
North Crest Living Center on seniors.fyi includes 4 photos including images showing bedroom, healthcare, bathroom, nursing home, interior, and more.
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