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Alegent Health in Council Bluffs, IA

Alegent Health is a senior community in Council Bluffs, IA.

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Alegent Health in Council Bluffs, IA

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Alegent Health

800 Mercy Dr, Council Bluffs, IA 51503

To contact a resident: (712) 328-5000

For more information about senior living options: (866) 208-4318

4.4 from 120 reviews
5 stars
95
4 stars
7
3 stars
4
2 stars
1
1 stars
13

Overall Review of Alegent Health

common 33 reviews mention this

Staff care and professionalism

Residents consistently describe staff as courteous, respectful, and professional.

Across many visits, residents mention being greeted warmly, treated with respect, and cared for by nurses and doctors who are professional and approachable. Multiple reviewers also highlight that staff took time to answer questions and kept patients comfortable during procedures and recovery. Even in negative experiences, the themes that appear are usually about specific breakdowns in care delivery, rather than the overall impression of professionalism.

common 17 reviews mention this

Fast visits and minimal waiting

Many reviewers say check-in and procedures moved quickly with little or no waiting.

Several reviewers report being seen right away at reception, with appointments on time or called back early. Others describe going in and out quickly for imaging and tests, and say the process felt efficient from start to finish. Taken together, residents often frame their visits around speed and getting answers without long delays.

common 14 reviews mention this

Clear explanations and being heard

Residents frequently mention thorough explanations and feeling listened to during care.

A recurring theme is that clinicians explain what is happening, what to expect next, and how results affect treatment. Multiple reviewers also say staff kept them updated as tests and procedures progressed, and addressed concerns rather than dismissing them. In cases where care wasn’t described positively, residents still emphasize unmet needs around timely attention and medication management.

caveat 3 reviews mention this

ER delays and triage complaints

Some reviewers report long emergency room waits and dissatisfaction with how priorities were handled.

While many residents describe quick ER check-ins, a few report extended waiting times before being seen and say they left after hours without care. These reviewers describe frustration with how patients were prioritized and when pain medication was provided. One review also calls out serious concerns about ICU handling for a specific situation, which is presented as a breakdown in meeting needs.

common 2 reviews mention this

Hospital cleanliness and comfort

A couple of reviews mention the facility feeling clean and comfortable.

One reviewer specifically notes the hospital was clean and “nice,” and another describes the experience as feeling kind of like home. These mentions appear alongside broader comments about staff and process, but they are less frequent than themes like responsiveness and speed.

common 2 reviews mention this

Nearby services for errands

Nearby pharmacies and basic services can make it easier to run errands while visiting.

Reviewers reference getting items from nearby locations, and the area includes multiple pharmacies close by. There are also nearby restaurants and clinics, which may help with convenience around appointment days. The overall takeaway from the location information is that everyday needs are within a short drive from the community area.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Transportation

  • Eppley Airfield (4 miles away) Eppley Airfield (4 miles away)

Nearby Places of Interest

Located in Council Bluffs, Iowa, this area offers convenient access to a variety of essential services for senior living. With multiple hospitals such as Mercy Hospital and University of NE Medical Center within a short distance, residents can easily access healthcare facilities. Additionally, there are pharmacies like Walgreens and CVS nearby for medication needs. Restaurants like Village Inn and La Mesa Mexican Restaurant provide dining options close by, while parks such as Lake Manawa State Park offer opportunities for outdoor activities. For relaxation and socializing, cafes like Rally Coffee Co. and Archetype Coffee are only a short drive away. Overall, this neighborhood provides a well-rounded environment with essential amenities for seniors considering living in the area.

Hospitals

  • Mercy Hospital - CHI Health (0.1 miles)
  • Bluffs Family Health Care (3.3 miles)
  • University of NE Medical Center (7.2 miles)
  • Va Medical Center (7.3 miles)
  • Nebraska Medical Center (7.4 miles)

Physicians

  • Bluffs Psychiatric Associates PC (0.2 miles)
  • CHI Health Clinic Family Medicine/Pediatrics/Priority Care (W Broadway) (3 miles)
  • Creighton Medical Association - Old Market (5.1 miles)
  • Childrens Physicians (5.7 miles)
  • III Bennie Upchurch R MD (6.1 miles)
  • Downtown Pediatric Clinic (6.2 miles)
  • H.E.L.P. Foundation of Omaha (6.3 miles)

Pharmacies

  • Walgreens (0.3 miles)
  • CVS Pharmacy (0.8 miles)
  • Walgreens (1.8 miles)
  • CHI Health Pharmacy (Valley View) (1.9 miles)
  • Walgreens (2.4 miles)
  • Omaha International Food Mart (5.8 miles)
  • Walgreens (6.2 miles)

Restaurants

  • Village Inn (2.1 miles)
  • McDonald's (2.7 miles)
  • La Mesa Mexican Restaurant (2.8 miles)
  • Freddy's Frozen Custard & Steakburgers (3.1 miles)
  • Arby's (3.2 miles)
  • Sapp Bros (3.2 miles)
  • Panda Express (3.3 miles)

Transportation

  • Omaha Eppley Airfield (OMA) (3.7 miles)
  • Council Bluffs Municipal Airport (CBF) (4 miles)
  • Union Pacific Railroad (5.1 miles)

Parks

  • Lake Manawa State Park (4.8 miles)
  • Slides (4.9 miles)
  • Gene Leahy Mall (5 miles)
  • Turner Park (6.3 miles)
  • Hanscom Park (6.6 miles)
  • Brown Park (7 miles)
  • Standing Bear Lake (8.3 miles)

Cafes

  • Rally Coffee Co. (5 miles)
  • Archetype Coffee (5.2 miles)
  • Archetype Coffee (7.1 miles)

Places of Worship

  • Church Of The Holy Spirit (9.6 miles)

Frequently Asked Questions

Where is Alegent Health?

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