Colonial Plaza Apartments

Pros

• The buildings are clean and well-maintained, with quarterly pest and maintenance visits.
• The management team, especially Cherry, is helpful, responsive, and understanding.
• Since the August 2022 transition, the new management has significantly improved service levels.
• Raquel and Damian are fantastic and make tenants feel welcomed.
• The office staff are attentive and prompt in addressing maintenance issues, even on holidays and weekends.
• Jennifer is amazing and provides quick, helpful answers, helping new tenants feel set up.
• Maintenance work orders are completed promptly, often the same day, with good follow-up.
• Tenants notice a friendlier, more caring staff that fosters a sense of community.
• Residents praise the overall cleanliness of the complex and its grounds.

Cons

• The towing company is portrayed as aggressive, towing any vehicle not displaying a permit or parked in non-designated spots.
• The management allegedly remodeled a leased apartment without proper notice and documentation, and belongings were stolen.
• Maintenance visits are said to leave doors open or unlocked during repairs.
• The leasing office is described as rarely responsive and conducting unannounced walkthroughs, with reports of property being taken.
• Tenants claim belongings were removed after moving out despite ongoing rent and time left on the lease.
• The office is criticized for unprofessional behavior and repeatedly missing scheduled appointments.
• Visitor parking is poorly labeled and confusing, resulting in tows; handicapped parking is unavailable.
• There are recurring water leaks/floods and slow maintenance response.
• The halls are often dirty and repairs slow, with some staff described as rude.

Review

Jasper Place draws a wide range of opinions from its residents, reflecting a property that has seen both significant improvements and lingering concerns. On the positive side, many tenants consistently praise the current team for responsiveness, cleanliness, and a sense of community. They point to clean buildings, regular pest and maintenance visits, and a management approach that has become noticeably more attentive since the transition in 2022. For several residents, the experience has been about reliable communication, quick fixes, and a willingness to accommodate personal circumstances, such as when someone needed to break a lease and was met with understanding and help from the manager, Cherry.

A number of renters highlight the new management team as a game changer. Since August 2022, tenants have repeatedly described maintenance as prompt, and they've noticed a marked difference in how maintenance issues are handled. The newer staff, especially Raquel and Damian, are frequently named for going above and beyond: quick repairs, proactive check-ins after service is completed, and a sense that management genuinely cares about tenants' well-being. One reviewer even singled out a maintenance professional who personally followed up after a ceiling leak to ensure everything was still okay, while others appreciated the online portal improvements and the office's commitment to getting things fixed and up and running again.

People also emphasize the culture shift inside the office. The new team is described as friendly, accessible, and attentive - office staff who listen to concerns, respond quickly to maintenance needs, and greet residents with warmth. The social atmosphere has improved as well, with residents recounting welcoming gestures, from neighborly kindness to small acts of hospitality like cookies upon moving in. In short, the place now feels more like a community where staff strive to make residents feel valued and heard.

However, the experience isn't uniformly positive for everyone. A recurring concern centers on towing policies and the enforcement surrounding parking. Several reviews describe an aggressive towing practice: vehicles can be towed if they're not properly displayed with a permit, or simply if they're in a spot considered off-limits. One incident involved a resident returning home to find their car towed after forgetting a permit in their rental unit, and while Cherry offered guidance and support, the policy left a lasting impression of caution. Other comments indicate that towing is perceived as overly aggressive, and that visitor and handicapped parking labeling is confusing, sometimes leading to unexpected tows. These issues contribute to a sense of frustration and fear of unintentionally triggering a tow.

There are also serious complaints about what happened under previous management. Reviewers recount instances of renovations done without proper notification, alleged theft of belongings, and even property left unsecured during maintenance visits. One account describes a complete remodel of a leased unit without notifying the residents, followed by the loss of personal items; the response was to offer a $300 deposit as compensation. Another reviewer stated that doors were left open during maintenance, and that some tenants felt their belongings were taken, contributing to a sense of mistrust about property handling in the past. These memories still color the overall perception for some, even as new management tries to repair the relationship with residents.

Beyond these intense incidents, there are practical maintenance and communication concerns voiced by long-term tenants. A handful of reviews mention slow or inconsistent response times in the past, with repairs dragging on for extended periods and administrative missteps - such as appointments not being kept or staff appearing unreceptive. Other residents recount ongoing issues that are more procedural than dramatic, like difficulties with the online portal and occasional lapses in scheduling, though many of these same residents acknowledge that the current team appears to be addressing problems more reliably than before.

Despite the mix of praise and criticism, a significant thread across most comments is a clear sense that the property has begun to improve under the new management and maintenance staff. Tenants repeatedly note better cleanliness, more effective maintenance responsiveness, and a warmer, more welcoming office environment. They describe Jasper Place as a place that can feel like home when things run smoothly, with several residents stating that they would recommend living there and calling it a nice, quiet, and well-kept place to live. There are still cautions to consider - particularly around parking, policy enforcement, and remnant memories of past management - but the overall tone leans toward optimism about the direction Jasper Place is headed.

Hospitals

• Mercy Hospital - CHI Health (0.7 miles)
• Bluffs Family Health Care (3.9 miles)
• University of NE Medical Center (7.8 miles)
• Va Medical Center (7.9 miles)
• Nebraska Medical Center (7.9 miles)

Physicians

• Bluffs Psychiatric Associates PC (0.8 miles)
• CHI Health Clinic Family Medicine/Pediatrics/Priority Care (W Broadway) (3.6 miles)
• Creighton Medical Association - Old Market (5.7 miles)
• Childrens Physicians (6.2 miles)
• III Bennie Upchurch R MD (6.6 miles)
• Downtown Pediatric Clinic (6.7 miles)
• H.E.L.P. Foundation of Omaha (6.9 miles)

Pharmacies

• Walgreens (0.9 miles)
• CVS Pharmacy (1.5 miles)
• CHI Health Pharmacy (Valley View) (2 miles)
• Walgreens (2.2 miles)
• Walgreens (3 miles)
• Omaha International Food Mart (6.3 miles)
• Walgreens (6.7 miles)

Restaurants

• Village Inn (2.4 miles)
• McDonald's (3.3 miles)
• La Mesa Mexican Restaurant (3.4 miles)
• Freddy's Frozen Custard & Steakburgers (3.6 miles)
• Panda Express (3.7 miles)
• Arby's (3.8 miles)
• Sapp Bros (3.8 miles)

Transportation

• Council Bluffs Municipal Airport (CBF) (3.6 miles)
• Omaha Eppley Airfield (OMA) (3.9 miles)
• Union Pacific Railroad (5.7 miles)

Parks

• Lake Manawa State Park (5.2 miles)
• Slides (5.4 miles)
• Gene Leahy Mall (5.5 miles)
• Turner Park (6.9 miles)
• Hanscom Park (7.2 miles)
• Brown Park (7.6 miles)
• Standing Bear Lake (8.6 miles)

Cafes

• Rally Coffee Co. (5.5 miles)
• Archetype Coffee (5.8 miles)
• Archetype Coffee (7.6 miles)