Mercyone Centerville Medical Center
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One Street Joseph Drive, Centerville, IA 52544
For more information about senior living options: (844) 490-3973
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The staff are professional and caring. The facility is clean and modern, with free water and a phone charging station. Patients are quickly processed and seen by a nurse within 15 minutes. Nurses and doctors are attentive and thorough, taking time to explain the process. Labs are optional, which patients appreciate. The medical professionals provide care that helps patients get back on track. Mercy Centerville has saved lives and delivered life-saving care in serious situations, with staff praised for kindness and advocacy. The staff are polite, friendly, and knowledgeable, including talented phlebotomists.
The ER care is described as lousy, with patients waiting an hour or two to be seen. A patient says they were accused of drug addiction and staff showed little care or action. The hospital is not recommended, with suggestions to drive to Albia or Corydon instead. Several reviewers feel they were not treated properly or diagnosed correctly after multiple visits. Physical therapy charges are described as exorbitant, with one bill of over $1,300 for three short sessions. Two visits for an ear infection resulted in a bill over $800, making care seem unaffordable. A patient waited more than 12 hours for blood-work results and had to call back for updates. The ER environment is criticized as dirty, with yellow drips on walls and burned-seat upholstery and no hand sanitizer. Customer service is reported as poor, with long delays in returning calls. The hospital is alleged to have worsened over the years and to be at risk of legal action. A doctor (Dr. Sargaent) is criticized for not taking time to answer questions and for dismissive behavior.Centerville Mercy Hospital presents a mixed picture. Across many experiences, people describe a facility that can feel modern and clean, with professional, caring staff at times, but also a place where delays, communication gaps, and billing frustrations color the visit. Some reviewers praise the environment - the clean, modern facility, the availability of free water, a phone charging station, and a fast intake process in certain situations. A number of patients recount being seen quickly by a nurse, and several describe doctors and nurses taking the time to walk them through procedures and details, with a clear emphasis on thorough explanations. In one dramatic instance, the hospital is credited with saving a life during a stroke, followed by a life flight to a larger center where clot-dissolving medication and further care were provided. Those stories stand in stark contrast to the more common complaints that run through many other experiences.
On the positive side, a subset of reviews emphasizes efficient access to care for routine testing and acute care. Some patients report being "ok for routine testing" and describe staff as polite and professional, with a physician who is highly regarded. One account highlights a life-saving sequence: the patient felt life-saving treatment and rapid intervention during a stroke, with a quick transfer to another Mercy facility for specialized care and a favorable outcome. There is also mention of specific staff who stood out positively - the nurse who advocated for a patient during a difficult time, and the clinicians who explained the process clearly and took time to answer questions. For these visitors, the hospital delivered the kind of attentive, life-preserving care that can be transformative, even amid other complaints.
However, a large portion of the feedback focuses on persistent dissatisfaction with wait times and the overall pace of care. Several reviewers describe long waits, sometimes hours, before being seen - especially in the ER - while the clock seems to crawl for minutes that feel endless. In one particularly troubling thread, a patient recounts being told nothing was found after five hours, only to learn later that the same problem might have been diagnosed differently elsewhere. Another reviewer reports waiting multiple hours with a call light that was ignored for at least eight minutes, prompting fears about what would happen in a true emergency. There are also accounts of specific interactions with doctors that felt dismissive or unhelpful, with one patient lamenting that a physician did not take the time to answer questions and simply walked away, leaving concerns unresolved.
Communication and bedside manner appear as a recurring theme as well. Several reviews mention encounters with Dr. Sargent, with strong language urging that he should "go" or that he does not take the time to answer questions. Patients describe being left unclear about their diagnosis or treatment plan, and some report discomfort with how information was conveyed - or not conveyed - during their visit. In one case, a family member describes a granddaughter who arrived with bleeding ears and was sent home after a brief evaluation, with questions left unanswered. Taken together, these anecdotes illuminate a pattern where the care team's empathy and thoroughness can vary significantly from encounter to encounter.
Costs and billing practices loom large in the patient accounts. The most striking complaint centers on physical therapy charges: three short sessions resulting in a bill well over $1,300, despite being told there was no reliable way to know the cost beforehand. The misclassification of therapy sessions as outpatient office visits, rather than standard office calls, led to much higher charges than expected, leaving the patient with substantial out-of-pocket responsibility even after in-network discounts. Other patients note that two visits for an ear infection cost over $800, underscoring a perception that the hospital's pricing is difficult to budget and sometimes unreasonable. For some, these financial realities push them toward seeking care elsewhere, or at least toward external options to control costs.
Beyond billing, some reviewers critique the physical environment and hospital upkeep. They describe the ER as dirty and neglected, with floors that look unswept and walls showing signs of wear - including yellow drips and cigarette-burn marks on seats. The absence of basic supplies like hand sanitizer in patient rooms is mentioned with revulsion, painting a picture of a facility that feels neglected in some areas. These sensory details color the overall impression of Centerville Mercy and fuel a sense that the hospital is not meeting basic standards of cleanliness and infection control in certain departments.
In the end, the experiences at Centerville Mercy Hospital appear to be a study in contrasts. For some patients, the hospital represents a lifeline - where rapid action, skilled staff, and decisive care have saved lives and brought relief in moments of crisis. For others, the same institution embodies delays, miscommunication, and financial stress that erode trust and satisfaction. The most consistent thread across these voices is a call for improvement: faster, clearer communication; more reliable timely care, especially in the ER; consistent bedside manner from doctors and nurses; and transparent, fair pricing that helps patients understand and anticipate costs. As with many community hospitals that juggle volume, resources, and the urgency of emergencies, Centerville Mercy stands at a crossroads between exemplary, life-changing care and the frustrations that can arise when systems strain under demand. Several reviewers ultimately suggest that seeking care elsewhere - whether Albia or Corydon for certain issues - may be worth considering when timing and cost are paramount, while others insist on recognizing the hospital's crucial role in saving lives and delivering compassionate care when it truly matters.
19 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Mercyone Centerville Medical Center in Centerville, IA is an assisted living community that offers a range of amenities and care services to meet the needs of its residents. The community provides a comfortable and fully furnished living environment, with additional amenities such as a dining room, outdoor space, and Wi-Fi/high-speed internet.
Residents at Mercyone Centerville Medical Center receive assistance with activities of daily living, including bathing, dressing, and transfers. The staff also assists with medication management and follows special dietary restrictions, including diabetes diets.
The community offers a variety of daily activities to keep residents engaged and entertained. Additionally, there are two cafes nearby for socializing or grabbing a cup of coffee. For those who enjoy the outdoors, there is a nearby park where residents can take walks or enjoy nature.
There are also several convenient services nearby, including pharmacies and physicians for easy access to medical care. Additionally, there are numerous restaurants for dining out options and transportation services available for residents' convenience. For spiritual needs, there are several places of worship in close proximity to the community.
Overall, Mercyone Centerville Medical Center provides a comfortable and supportive environment for seniors who require assistance with daily tasks while still maintaining their independence.
Mercyone Centerville Medical Center is located at One Street Joseph Drive, Centerville, IA 52544 in Appanoose County, Iowa
Mercyone Centerville Medical Center on seniors.fyi includes 11 photos including images showing dining, building, parking, interior, outdoor, landscaping, healthcare, television, and more.
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