Information last verified:
701 Tenth Street Se, Cedar Rapids, IA 52403
For more information about senior living options: (844) 490-3973
Dr. Gordon at the General Surgery Clinic was wonderful and explained things clearly. The Hall-Perrine volunteers, Larry and Stelmer, are awesome. The Mercy Touch is real and appreciated, with staff going the extra mile to care for patients. The care at Mercy Cedar Rapids is outstanding from start to finish. Amber S. on the 9th floor is described as an angel who provided calm and support. Dr. Blake A. Eyberg is a great surgeon and his team delivered excellent care. The endocrinology department is outstanding and compassionate toward patients. Mercy Medical Center is trusted by patients for excellent treatment and is considered the leading hospital in Cedar Rapids.
The ER is described as the worst, with dismissive staff who do not listen to patients and treat them like garbage. The ER conditions are called absolutely disgusting, including rooms with blood splatter and needle caps left around. The hospital is accused of dirty, uncleaned rooms that could spread infections like staph. Overnight visitor policies are viewed as inconsistent and unkind, with staff criticized for poor email responses. The ER is labeled a total mess where no one seems to know what’s going on or who’s in charge. Patients report long delays and a lack of urgency, with some feeling ignored or treated disrespectfully. The hospital is described as unsafe for mental health crises, with failures to apologize or address concerns. Pregnant patients report being treated like drug seekers, left waiting, or even held hostage rather than receiving care. Billing and administration are criticized for surprise charges, bait-and-switch tactics, and confusing billing practices.Mercy Medical Center in Cedar Rapids is best suited for families seeking robust inpatient and surgical care, with a track record of strong nurses and skilled surgeons in several units. For seniors, the facility can be a solid choice when a complex operation, post-acute recovery, or long hospital stay is anticipated and a high level of clinical competence is prioritized. The hospital’s depth in services, orthopedics, endocrinology, NICU, and comprehensive post-op care, can support multiple care pathways under one roof. Yet this confidence is tempered by a pattern in the reviews: the care experience in the emergency department and the administrative/billing environment can swing radically from excellent to frustrating.
Those who may want to consider alternatives are primarily families focused on consistently warm, efficient ER care and predictable administrative handling. Multiple reviews describe long waits, miscommunications, dismissive or rude behavior from some staff, and disjointed email or prescription processes. For seniors with acute needs, mental health crises, or pregnancy concerns, the documented variability in bedside manner and safety signals that a hospital with steadier emergency oversight or clearer patient advocacy may be worth evaluating. In short, Mercy can be excellent for surgery and inpatient recovery, but the ER and front-desk experience can undermine overall satisfaction.
The strongest pro threads center on notable surgical outcomes and compassionate, professional care in many nursing roles. Several surgeons are praised for clear explanations and skill, and specific nurses on multiple floors receive glowing recognition for attentiveness and bedside manner. The so-called Mercy Touch, the sense that staff consistently go the extra mile in certain units, appears repeatedly in patient narratives. In addition, the endocrinology team and some inpatient teams are described as outstanding, and several post-acute experiences reveal clean, well-run environments with supportive nutrition and rehab planning. When these elements align, Mercy Cedar Rapids delivers the high-caliber medical performance expected from a full-service center.
Where the negative threads land most noticeably is the emergency department and the administrative side of care. Reviews repeatedly flag long wait times, unclear leadership in the ER, and inconsistent follow-through on prescriptions and discharge instructions. There are credible reports of rude reception staff, misfiled bills, and confusion around care coordination, including incidents that left family members frustrated or feeling unheard. A few post-surgical experiences also highlight gaps in home-care preparation and timely pain management after discharge. Taken together, these cons do more than sting; they can disrupt a senior’s recovery trajectory if not actively managed with a patient advocate or trusted care partner on site.
Practical decision-making guidance follows naturally from this mix. Prospective families should plan to verify the specific care team for elective procedures, and not assume universal warmth moving through all hospital units. Request direct access to a patient advocate or social work liaison who can coordinate discharge planning, post-acute rehab, and follow-up imaging or labs. Ask about staffing levels in the ER and be prepared to escalate concerns if wait times become excessive. For ongoing care, confirm clear billing explanations up front, and consider having a trusted family member monitor communications, test results, and prescription needs to prevent a disconnect between departments.
Alternatives deserve explicit consideration when the priorities are consistent ER experience, transparent billing, and seamless care transitions. In the Cedar Rapids region, reviewers point toward other facilities, including larger regional centers, as benchmarks for ER efficiency and coordinated care. A transfer to a university-linked system for certain complex needs has been described as offering a markedly different standard of urgency and communication. For families prioritizing daily living needs, long-term support at home, assisted living, or ongoing outpatient management, Mercy Cedar Rapids should be evaluated alongside other hospitals known for steadier emergency operations and more predictable administrative processes.
In the end, Mercy Medical Center emerges as a pragmatic choice for seniors who anticipate surgical or long inpatient care and who can lean on strong clinicians and dedicated floor teams. The hospital’s medical strengths, patient-focused on-unit care, and successful outcomes in orthopedic and endocrine services are meaningful assets. However, the experience is not uniform: the ER’s reputed chaos and the billing/communication gaps can overshadow strong clinical performance. For families deciding among care options, Mercy should be on the short list, but with explicit plans for advocacy, careful team assignment, and contingency arrangements. If these safeguards are not feasible, or if consistent ER excellence and administrative clarity are paramount, exploring alternatives may deliver a more predictable care journey.
21 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Eastern Iowa (7 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Mercy Medical Center in Cedar Rapids, IA is an exceptional assisted living community that offers a wide range of amenities and care services for seniors. Our spacious and fully furnished apartments provide a comfortable living space for residents to call home.
Our community features a dining room where residents can enjoy delicious, restaurant-style meals prepared by our talented culinary team. Special dietary restrictions are taken into consideration to ensure that everyone's needs are met.
We understand the importance of maintaining independence while receiving assistance with daily activities, and our trained staff is available 24/7 to provide support with tasks such as bathing, dressing, and transfers. Medication management is also provided to ensure that residents receive their medications accurately and on time.
At Mercy Medical Center, we prioritize mental wellness and offer engaging activities tailored to each resident's interests. From resident-run activities to scheduled daily programs, there is always something exciting happening in our community. Residents can also enjoy the outdoor space, relax in the garden, or spend quiet time at our small library.
Our convenient location offers easy access to various amenities nearby. With two cafes, four parks, twelve pharmacies, forty-six physicians, twenty-seven restaurants, and three places of worship within close proximity, residents have plenty of options for entertainment and convenience.
At Mercy Medical Center in Cedar Rapids, IA, we strive to create a warm and welcoming environment where seniors can live comfortably while receiving the care they need. Contact us today to learn more about our assisted living community and schedule a tour!
Mercy Medical Center is located at 701 Tenth Street Se, Cedar Rapids, IA 52403 in Linn County, Iowa
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