701 Tenth Street Se, Cedar Rapids, IA 52403
For more information about senior living options: (844) 490-3973
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Dr. Gordon at the General Surgery Clinic was wonderful and explained things clearly; the reviewer would recommend the clinic for hernia care. The Hall-Perrine volunteers, Larry and Stelmer, are awesome, and the hospital is loved. The knee replacement experience was professional, with kind and caring staff; Dr. Ahktar was excellent and the recovery nurse Dutch was very helpful. Amber S. on the 9th floor is praised for her compassionate support. The hospital is Cedar Rapids' leading medical center. The nasal sinus surgery went well overall.
The hospital is described as the worst, with dismissive ER staff who do not listen to patients and treat people badly. The ER is described as absolutely disgusting, with rooms dirty and blood splatter left unrepaired, risking infections. Overnight visitor policies are inconsistently enforced by staff, leading to confusion and poor communication. The ER is chaotic and lacks clear leadership, leaving patients feeling neglected. Postoperative care is poorly managed, with patients experiencing bleeding and not receiving basic supplies, while facing high bills. Billing and financial aid processes are described as dysfunctional or deceptive, resulting in unexpected charges. The hospital is considered unsafe for someone in a mental health crisis, with past mistreatment and no apology. An ER doctor is alleged to have struck a patient in the chest during a seizure, and some staff are described as mean or unprofessional.The collection of reviews paints a complex, often troubling portrait of Mercy Cedar Rapids, especially when it comes to the emergency room and surrounding services. A large thread running through many accounts is a deep dissatisfaction with how patients are treated, spoken to, and managed in urgent scenarios. Several reviewers describe the ER as chaotic, with scenes of dirty rooms, blood splatter, and supplies left out or not properly restocked. The sense of disarray extends beyond cleanliness to the very leadership of the department, with frequent claims that nobody seems to be in charge and that concerns aren't properly acknowledged or addressed. A few patients even warn others to avoid the ER altogether, signaling a perception that the system is prone to mismanagement during critical moments.
Within this turbulent environment, there are stark accounts of negative interpersonal experiences. People report rude or dismissive reception staff and clinicians who seem short, unhelpful, or slow to respond. The complaints aren't only about a single visit; several reviewers describe a pattern of poor communication, long wait times, and a lack of clear information about diagnoses or next steps. One particularly shocking anecdote describes an ER doctor allegedly hitting a patient in the chest during a seizure, highlighting fears about safety and the emotional toll of feeling uncared for. Multiple patients recount encounters with overworked or brusque staff on the floor and in the recovery area, where the basic expectations of courtesy and attention appear to fall short.
Despite the heavy criticism, there are notable exceptions that provide a contrasting image of care quality. A subset of reviewers singles out specific doctors and nurses who delivered compassionate, competent care. Dr. Gordon, encountered at the General Surgery Clinic, is praised for explaining medical issues in easily understandable terms and for making a meaningful positive impact. On the floor, caregivers like Amber S. on the 9th floor are described as "an angel" who offered reassurance during difficult moments, while others speak highly of certain nurses and aides, including a recovery nurse named Dutch who was described as professional and helpful. A knee replacement patient commends Dr. Ahktar for a successful surgery and notes the recovery support as diligent. These positive experiences emphasize that individually skilled clinicians and caring staff do exist within the system, even if they are overshadowed by broader complaints about processes and policies.
Systemic issues extend beyond patient-provider interactions to administrative logistics and care continuity. Several reviews highlight delays in treatment and communication gaps that complicate recovery. For instance, surgeries arranged for the morning being postponed into the late afternoon left patients frustrated and anxious. There are complaints about prescription mishaps after discharge, where medications were not readily available or were routed to the wrong pharmacy, forcing patients to endure painful wait times without adequate pain management. Billing and insurance friction appears as a recurring theme as well, with allegations of bait-and-switch tactics from financial aid programs, confusing insurance expectations, and bills that feel unjust or poorly explained. One patient paints a particularly stark picture of financial stress, suggesting the hospital's billing practices contributed to a sense of being financially exploited rather than assisted.
Visiting policies and the management of patient support also surface as troublesome in several posts. A recurring grievance is the inconsistent application of the hospital's policies around overnight visitors on the fifth floor, with staff sometimes acting as if the policy is discretionary rather than established. Complaints that emails and communications regarding these policies go unanswered compound the sense that administrative layers are slow to respond or nontransparent, leaving families frustrated and uncertain about when they can provide support for loved ones.
On balance, the reviews reveal a hospital that claims to be a leading medical center with broad capabilities but struggles with day-to-day execution, especially in the ER. Several comments acknowledge the hospital's scope and the existence of dedicated professionals and volunteers (including Hall-Perrine volunteers like Larry and Stelmer) who contribute positively to the patient experience. Yet those bright spots are frequently overshadowed by reports of dirty rooms, long delays, rude interactions, and confusing or contradictory guidance on care and billing. A frequent refrain is that the hospital's clinical potential is undeniable, but the patient experience is often marred by organizational shortcomings, poor communication, and perceived lapses in safety and respect.
In summary, Mercy Cedar Rapids appears to be a place where high-stakes medical care can be delivered competently by some clinicians, while administrative and operational failures create an undercurrent of frustration and fear for many patients. The most persistent warnings come from experiences in the ER and on certain floors, where patients feel unheard, unsafe, or neglected at critical moments. Still, amid the complaints, there are testimonies of individualized good care and genuine kindness from specific nurses, doctors, and volunteers, suggesting that improvements could be concentrated around consistency, communication, and policy enforcement to lift the overall patient experience closer to the standard some staff already strive to uphold.
21 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Eastern Iowa (7 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Mercy Medical Center in Cedar Rapids, IA is an exceptional assisted living community that offers a wide range of amenities and care services for seniors. Our spacious and fully furnished apartments provide a comfortable living space for residents to call home.
Our community features a dining room where residents can enjoy delicious, restaurant-style meals prepared by our talented culinary team. Special dietary restrictions are taken into consideration to ensure that everyone's needs are met.
We understand the importance of maintaining independence while receiving assistance with daily activities, and our trained staff is available 24/7 to provide support with tasks such as bathing, dressing, and transfers. Medication management is also provided to ensure that residents receive their medications accurately and on time.
At Mercy Medical Center, we prioritize mental wellness and offer engaging activities tailored to each resident's interests. From resident-run activities to scheduled daily programs, there is always something exciting happening in our community. Residents can also enjoy the outdoor space, relax in the garden, or spend quiet time at our small library.
Our convenient location offers easy access to various amenities nearby. With two cafes, four parks, twelve pharmacies, forty-six physicians, twenty-seven restaurants, and three places of worship within close proximity, residents have plenty of options for entertainment and convenience.
At Mercy Medical Center in Cedar Rapids, IA, we strive to create a warm and welcoming environment where seniors can live comfortably while receiving the care they need. Contact us today to learn more about our assisted living community and schedule a tour!
Mercy Medical Center is located at 701 Tenth Street Se, Cedar Rapids, IA 52403 in Linn County, Iowa
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