Mercy Medical Center is a nursing home community in Cedar Rapids, IA.
Information last verified:
701 Tenth Street Se, Cedar Rapids, IA 52403
For more information about senior living options: (866) 208-4318
3.5 from 100 reviews
5 stars
52
4 stars
10
3 stars
3
2 stars
5
1 stars
30
Overall Review of Mercy Medical Center
common4 reviews mention this
Nurses get specific praise
Several reviews specifically praise nurses for kindness and hands-on support.
A number of reviewers call out particular nurses as helpful and calming during hospital stays. These mentions include support that helped a patient through a difficult moment and recovery teams described as attentive and professional. In at least a few cases, the praise extends beyond nursing to other care team members described as supportive throughout the hospital experience.
caveat5 reviews mention this
ER stays can feel long
Multiple reviews describe long waits and delayed attention in the ER.
Several residents describe waiting for hours in the ER without seeing a doctor or receiving timely help. Some reviews also mention feeling that care was slow or that they had to push to get assistance. Even when the reason for the visit was urgent, reviewers describe the experience as taking far longer than expected.
caveat2 reviews mention this
Billing complaints come up
Some reviewers raise concerns about billing surprises and confusing charges.
A couple of reviews describe billing department problems, including a sense of financial aid not matching what was communicated and unexpected responsibility for charges. Another reviewer mentions being charged separately and describes discrepancies between what was expected and what showed up on the itemized charges. These complaints center on paperwork and costs rather than day-to-day care.
caveat3 reviews mention this
Food quality varies
Food experiences range from guided meal support to complaints about poor quality.
One reviewer credits a nutritionist with helping choose meals and spending extra time on meal decisions. Another reviewer complains about the quality of the hospital food, describing it as “horrible.†A separate review also mentions visitor refreshments such as coffee, tea, and snacks, suggesting dining-related experiences can differ depending on the setting.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
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