410 North West Ash Drive, Ankeny, IA 50023
For more information about senior living options: (844) 490-3973
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The staff, PT, meals, and other services went above and beyond expectations. Sunny View is a great place to have a loved one, with amazing, compassionate, and caring staff. The activities department, nursing department, and dining are beyond compare. The staff at Sunny View is top notch, with activities that keep residents engaged and CNAs and nurses who provide tender care. Sunny View is a top-notch senior care facility. It is a great place to be cared for by caring people. The facility offers great care, great people, and great food; it is highly recommended. Sunny View is an amazing place to work.
They claim abusive staff and subpar standards. They allege a nurse overdosed their relative on insulin three times. They report bed bugs in the bed and days without baths or adequate feeding. They say Medicare billing issues prevent transfer and the facility continues to collect payments. They describe the rooms as dirty, small, with flies, and a strong odor. They accuse a CNA of abuse and say she has not been fired. They state the administration berated them and did not listen to messages. They claim they had to fight to see their loved one who was actively dying.Sunny View Care Center seems to evoke a wide spectrum of lived experiences from families and patients, with some leaving clearly positive impressions and others warning future visitors to steer clear. The reviews reveal a facility that, in some cases, delivers compassionate, capable rehab and recovery support, while in others is accused of serious management and care failures. The contrast is striking and suggests that experiences may vary by unit, staff on shift, and the specific needs of the resident.
Some reviewers describe a harsh and frustrating process around administrative and billing matters. They recount mountains of paperwork when someone comes in for care, and frustration that the social work and administrative teams do not always align with what is needed to set up a resident's insurance and billing properly. There are pointed accusations that the company "gets your money but does the least things possible," and that Medicare-related billing issues can leave families facing unexpected invoices even when they were told there would be no expenses beyond insurance payments. A caller who warned "Buyer Beware" argued that it is the facility's responsibility to gather insurance histories and openly disclose anticipated costs, not the family's burden to chase down opaque billing information after discharge dates and insurance limitations were decided. The tone here is one of caution: verify written financial information and demand clear upfront disclosures before deciding on placement.
Allegations of abuse and neglect surface in several accounts. One reviewer claimed to have evidence of a CNA who was not fired despite ongoing concerns about abuse, and a nurse who allegedly overdosed a patient on insulin multiple times. Another family described having to advocate vigorously just to see their loved one, especially during end-of-life care, and criticized what they perceived as a lack of timely attention to basic needs such as hydration, comfort measures, and regular checks. In those posts, the fear expressed about patient safety and the potential for harm is stark, and there is mention of reporting concerns to the state board in pursuit of accountability.
Environmental and cleanliness issues appear in some accounts as well. Descriptions range from the facility being dirty, smelling unpleasantly, and rooms being small and crowded, to specific criticisms about yellowed walls, chipped paint, cracked dressers, flies, and inadequate seating for visitors. One account mentions bed bugs in a resident's bed and insufficient bathing frequency or nourishment for a patient. These details contribute to a perception that facility upkeep and infection control may be inconsistent, depending on when and where a resident is located within the campus.
Against the backdrop of these negative notes, there are equally strong positive testimonials. Several visitors and former patients recount experiences of genuine care, progress, and gratitude. A person recovering from bypass surgery praised the staff, physical therapy, meals, and overall attention, saying they left with high praise for the care received and would recommend the place. Others describe a supportive rehabilitation environment, with skilled nursing and well-run therapy departments delivering effective recovery experiences. Multiple reviewers commend the activity staff and the broader care teams for warmth, responsiveness, and a culture of helping residents engage with programs and daily routines.
Particular praise is directed toward the activities departments and specific staff members. Several reviews highlight Michelle, the activity department lead, as "top notch," with residents kept busy and engaged. The presence of volunteers and recreational programming is repeatedly cited as a strength, with family members noting that activities help residents feel connected and cared for. In addition, several accounts describe well-functioning nursing and rehab services, noting that some patients thrive with the rehabilitation support and that staff often go beyond the basic requirements to assist residents and families. Long-term caregivers and relatives also share positive observations about ongoing care, communication with families, and the attentiveness of nursing and dietary teams.
Overall, the collection of reviews paints a facility that embodies a paradox: it can be a place of remarkable recovery and compassionate care for some, while for others it represents a troubling combination of administrative friction, financial ambiguity, and concerns about safety, cleanliness, and neglect. The narratives suggest that Sunny View may deliver excellent outcomes and meaningful progress in certain rehabilitation and recovery journeys, particularly when there is robust teamwork among therapists, nurses, and activities staff. At the same time, the same setting is described as housing serious problems in other cases - administrative miscommunication, unsafe conditions, perceived neglect, and allegations of abuse that have prompted investigations and legal concerns.
For prospective families and patients, these varied experiences underscore a few practical takeaways. First, clarify financial expectations in writing before admission and maintain ongoing documentation of all communications with the business office. Second, if there are concerns about safety or care quality, raise them promptly with the nursing leadership and, if necessary, contact the state regulatory body to ensure thorough review. Third, inquire specifically about who is responsible for oversight on the unit your loved one will be placed in, and request transparent updates about care plans, medication administration, and daily living needs. Finally, consider touring with a checklist that includes questions about housekeeping, infection control practices, visit policies, and the availability of rehabilitation services, so you can gauge whether the environment aligns with your standards of comfort and safety.
In short, Sunny View Care Center appears to be a facility of strong contrasts: commendable rehab success and caring, involved staff for many residents, alongside serious concerns about administration, billing practices, and some elements of care and environment. This split portrait suggests that families should proceed with careful due diligence, rely on written information, and seek out firsthand experiences from multiple sources before making a decision.
94 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Des Moines International (14 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Sunny View Care Center located in Ankeny, IA is an exceptional assisted living community that offers a wide range of amenities and care services to cater to the unique needs of its residents.
Residents can take advantage of the on-site beauty salon to pamper themselves or enjoy their favorite TV shows through the cable or satellite TV services provided. Community operated transportation is available to ensure that residents have easy access to nearby destinations.
The computer center is equipped with modern technology for residents to stay connected with their loved ones and engage in online activities. The dining room offers restaurant-style dining where delicious and nutritious meals are served. For those who prefer some privacy, fully furnished apartments with kitchenettes and private bathrooms are available.
Sunny View Care Center aims to promote an active lifestyle among its residents by providing various facilities such as a fitness room, gaming room, garden, and outdoor space. Additionally, there is a small library for book lovers to indulge in their passion. Telephone service allows residents to stay connected with friends and family.
Transportation arrangement services are available both for non-medical purposes and for scheduled doctors appointments, ensuring convenient mobility for residents. The wellness center offers programs dedicated to maintaining mental well-being.
For individuals who require assistance with daily activities or personal care, 24-hour call system and supervision are available, along with assistance in bathing, dressing, and transfers. Medication management services ensure that medications are properly administered. Special dietary restrictions including diabetes diet can be accommodated.
In terms of leisure activities, Sunny View Care Center provides concierge services and planned day trips for residents' enjoyment. Resident-run activities encourage social interaction among peers while scheduled daily activities offer opportunities for engagement.
The community also boasts a convenient location with several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and theaters nearby.
With its comprehensive range of amenities and care services,
Sunny View Care Center strives to provide a supportive environment where residents can lead a fulfilling and independent life.
Sunny View Care Center - Ankeny is located at 410 North West Ash Drive, Ankeny, IA 50023 in Polk County, Iowa
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