Altoona Nursing And Rehabilitation Center

Pros

• The facility itself is nice.
• The staff helped during the admission process.
• The food is considered fine by some residents.
• Some rooms are functional, despite being small.
• The center has been effective for certain rehabilitation needs.

Cons

• The staff is rude and talks badly about residents.
• The food is not fit for consumption, resembling that of a cattle barn.
• Residents are left waiting for hours in the restroom due to inadequate staffing.
• There is a lack of accountability among the staff for their actions.
• The facility appears filthy and dingy, with unsatisfactory living conditions.
• There are not enough CNAs or nurses available, leading to long wait times for assistance.
• Employees often refuse to help by stating "Not my job."
• Weekends have particularly low staffing levels, exacerbating issues of care.
• A resident experienced significant delays in receiving assistance when needed, indicating poor response times from staff.
• Food options are terrible, with residents sometimes going without acceptable meals or receiving cold food after long waits.

Review

The reviews of Altoona Nursing & Rehabilitation Center paint a troubling picture of the experiences many residents and their families have encountered within the facility. A recurring theme in these testimonials is the rudeness and unprofessionalism exhibited by staff members. Numerous accounts detail instances where employees spoke negatively about residents, contributing to an atmosphere fraught with disrespect and lack of empathy. Such behavior not only undermines the dignity of those who are already vulnerable but also raises serious questions about accountability in what should be a compassionate care environment.

Concerns extend beyond interpersonal interactions to the quality of care provided at the facility. One reviewer expressed alarm over the extended wait times for assistance, particularly when it came to using the restroom—a situation that can be both uncomfortable and humiliating for residents. In some cases, individuals have reported waiting over twenty minutes for help, highlighting a significant staffing issue. This inadequate attention to basic needs creates an unsettling reality for residents relying on timely support from caregivers.

The standard of food served at Altoona Nursing & Rehabilitation Center also received harsh criticism from several reviewers. One writer reflected on how unpalatable they found the meals, likening them to something barely fit for livestock rather than human consumption. Complaints included insufficient nutritional options and substandard meal preparation, leading some residents to go without adequate nourishment altogether. Those facing dietary restrictions or stomach issues faced particular challenges; requests for simple items like toast often took an excessive amount of time—upwards of thirty minutes—and would arrive cold.

While one reviewer noted their initial positive impressions regarding admissions processes and facility aesthetics, this contrast sharply with others' experiences once their loved ones were under care. The testament drew attention to issues such as staffing shortages during weekends, amplifying an already challenging situation across all days of operation. This poor staffing level compromises resident care profoundly and further contributes to delays in receiving assistance when needed most.

A poignant account shared by another family member highlighted not just frustrations but heartbreak stemming from inadequate support during critical moments. A friend who had been recently admitted ultimately passed away while under care at Altoona Nursing & Rehabilitation Center—an event surrounded by feelings of neglect due to delayed response times from staff when she required immediate help or comfort measures. The pain experienced by families witnessing their loved ones struggle without appropriate aid is palpable in these narratives.

In light of these reviews, it becomes evident that there are fundamental issues requiring urgent attention at Altoona Nursing & Rehabilitation Center. Families seeking a nursing facility for themselves or their loved ones must carefully consider these accounts before engaging with this establishment. As issues regarding staff accountability, meal quality, promptness in service provision, and overall respect for residents come forth into public discourse, it appears vital that state regulatory bodies undertake comprehensive assessments to address these systemic deficiencies ensuring that effective change occurs within this purportedly caring environment.

Restaurants

• Brightside Aleworks (0.6 miles)
• Taco John's (1.2 miles)
• Spectators Sports Bar & Grill (1.3 miles)
• Raising Cane's Chicken Fingers (1.4 miles)
• Guadalajara Mexican Re (1.4 miles)
• Wendy's (1.7 miles)
• Founders Irish Pub (3.6 miles)

Pharmacies

• Walgreens (0.6 miles)
• Lutz Pharmacy (0.7 miles)
• Target Pharmacy (1.7 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (5.2 miles)
• Kayser Hearing Aid & Audiology (5.3 miles)
• Walgreens (6.7 miles)

Physicians

• Whylie Eye Care Centers (0.8 miles)
• Radiant Complexions Altoona (1.4 miles)
• Miracle-Ear Hearing Aid Center (1.5 miles)
• Doctors Now (1.8 miles)
• Wolfe Eye Clinic (3.6 miles)
• Iowa Ortho (3.6 miles)
• MercyOne Pleasant Hill ENT Care (3.6 miles)

Theaters

• Cinemark Altoona And Xd (1.1 miles)
• B&B Theatres Ankeny 12 & B-Roll Bowling (7.3 miles)
• B&B Theater And B-Roll (8.8 miles)

Cafes

• Panera Bread (6.9 miles)
• Starbucks (7 miles)
• Starbucks (8.7 miles)
• Main Street Cafe & Bakery (8.8 miles)

Hospitals

• Unity Point Health (7.8 miles)
• Mercy Medical Center 7 South (8.5 miles)
• Mercy Hospital Pediatric Unit (8.5 miles)
• Select Specialty Hospital-Des Moines (8.5 miles)
• Mercy River Hills Surgery Center (8.6 miles)

Places of Worship

• Saylorville Baptist Church (8.2 miles)