Woodland Hills Care Ctr

Pros

• The mother's care at Envive was exceptional, with compassionate and kind staff.
• Nurses were diligent in updating the family about the mother's condition and promptly notified them at her passing.
• They would recommend Envive to others seeking care for their loved ones.
• Envive is described as a wonderful place where staff are friendly and treat residents like family.
• The staff are caring and truly nice, and the facility has been newly remodeled.
• The facility is great, with staff who truly care for patients, and is highly recommended.
• The Envive team is consistently friendly and engages patients with creative activities, leading to very positive experiences.

Cons

• The posted photos are misleading, showing remodeled first-floor areas while other floors are in extremely poor condition.
• The reviewer questions how the facility hasn't been shut down, implying poor management.
• The place is described as taking in screaming children and failing to provide the extra care they require.
• A resident's two-week stay allegedly involved a room with no air conditioning, no call light, a duct-taped recliner, and no timely help when bells were rung.
• Residents must ring bells to get help and sometimes wait over an hour for assistance.
• Staff were described as mad or unhelpful when they finally entered rooms.
• Personal items can be stolen, as a visitor's special cup reportedly disappeared.
• The facility is described as dirty, with many temporary staff and only the bare minimum of care.
• The D.O.N. Margie is described as nasty and fake-nice, with some aides being better but overall ongoing concerns; the facility is also said to be infested with mice.
• Several reviewers urge contacting the state board and label the place a disaster.
• One reviewer calls it the worst place they've seen and says it's pure hell for recuperation.
• A reviewer felt sick about having to leave a loved one there.

Review

The collection of opinions about Envive reveals a wide spectrum of experiences, from heartfelt gratitude to deep frustration. On one end, families describe care that felt genuinely compassionate and attentive, with staff showing kindness during difficult moments and residents receiving thoughtful interaction. On the other end, there are loud, repeated warnings about safety, cleanliness, and staffing that some readers may find alarming. Taken together, the reviews suggest a facility that can be caring and capable in some moments, but is also plagued by significant and persistent concerns in others.

Several reviewers highlight exceptional personal care. One family member praised the care their mother received, noting compassion and kindness from the staff, especially during painful times. They emphasize that their mother spoke highly of her interactions with everyone at Envive, and that nurses kept the family well informed about her condition, including timely notifications at her passing. In another vein, a different reviewer mentions a specific therapist, Laura, as fantastic, and a separate comment lauds a different staff member, Sharon Zinser, as instrumental in their recovery. A number of posts also describe staff as generally friendly, caring, and dedicated, with several residents or families expressing confidence in the overall kindness and responsiveness of caregivers and therapists.

Beyond individual anecdotes, several reviews speak positively about improvements and the culture among caregivers. Phrases like "Caring staff and newly remodeled," and "The Envive team are always very friendly" reflect a sense that the facility's approach can be person-centered and supportive. Some reviewers even point to ongoing efforts and improvements, such as a new emergency department (ED) and dedicated staff, along with building upgrades, as proof that Envive is moving in a constructive direction and making residents feel more secure.

Yet the picture is far from uniformly positive. A sizable portion of the feedback centers on serious quality and safety concerns. One reviewer describes a strong contrast between the newer, remodeled first floor and what they perceive as deteriorating conditions on the other floors, implying a broader neglect or uneven maintenance across the building. Another reader argues that the building is older, which they see as a trade-off for the level of care; they concede the care can be amazing in spite of the architecture, while also noting dissatisfaction with the overall environment. Several posts raise alarms about basic safety features and comfort, such as rooms without air conditioning, missing call lights, worn furniture with duct tape, and delays in staff responding to bells or alarms. One family recounts having to escalate to a family member to obtain assistance, and another uses the strongest language to describe the experience as "unacceptable" and "awful," stressing that residents often waited too long for help and that staff appear overwhelmed or disengaged.

Noise, disruptions, and the presence of non-resident activity add another layer of tension. Some reviewers complain about a chaotic environment, including screaming children on site who require extra care, and others mention loud music or constant interruptions that make rest difficult. A number of comments suggest that the facility's atmosphere can feel more like a hustle for attention than a calm nursing home environment, which some families believe undermines the very rest and safety a loved one deserves.

Attitudes and management also surface as mixed factors. While some reviews describe staff as caring, other posts accuse certain managers, including a designated director of nursing, of being unfriendly or unhelpful, and there are mentions of people who feel the facility relies on temporary staff rather than stable, experienced teams. Complaints about perceived staffing shortages - Aides and nurses being consistently in short supply - paint a picture of a system stretched thin. There are even pointed accusations about misbehavior or neglect, including a claim that some aides do not turn residents in bed and that some management personnel are not trustworthy. On the flip side, there are also remarks that acknowledge genuine care from certain aides and that the facility has become better in some respects, suggesting that progress is uneven and unevenly perceived by residents and families.

In the end, the reviews present a facility with undeniable strengths and evident shortcomings. For some families and residents, Envive has delivered compassionate, attentive care, with staff members who go the extra mile to comfort and inform loved ones. For others, the experience has been fraught with safety concerns, maintenance issues, noise, and staffing challenges that overshadow any positive moments. A common underneath current is the call to prospective visitors and families to evaluate the facility in person, speak with staff, observe the care dynamic, and form an independent judgment based on current conditions rather than past perceptions. The message is clear: Envive has the capacity to provide good care, but navigating its current realities may require careful, firsthand assessment and perseverance from families seeking the best possible environment for their loved ones.

Physicians

• Head & Neck Surgery Associates (0.1 miles)
• Claydon C Robert MD (0.3 miles)
• DCH Medical Office Building (0.3 miles)
• Oncology Hematology Care (0.4 miles)
• Integrated Healthcare Partners (1.5 miles)
• St Elizabeth Health Care (2.4 miles)
• Fessler Steven MD (2.6 miles)

Hospitals

• The Dearborn County Hospital Foundation (0.3 miles)
• Bed Techs (1.5 miles)
• Dearborn County Hospital (1.9 miles)

Pharmacies

• Qol Meds (0.4 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2 miles)
• Kroger Pharmacy (2.2 miles)
• Walmart Pharmacy (2.5 miles)
• Walgreens (3.6 miles)
• CVS Pharmacy (3.7 miles)

Restaurants

• Burger King (1.7 miles)
• Skyline Chili (1.9 miles)
• New China Restaurant (2 miles)
• Sakura Japanese Steak House (2 miles)
• Steak 'n Shake (2.1 miles)
• Happy Dragon (2.2 miles)
• Acapulco Mexican Restaurant (2.2 miles)

Cafes

• Funny Farm Coffee (2.6 miles)
• Willie's Sports Cafe (3.6 miles)
• Biggby Coffee (7.3 miles)

Places of Worship

• First United Methodist Church (4.3 miles)
• First Baptist Church (6.1 miles)
• Mt Sinai United Methodist Church (6.6 miles)
• St Martins Catholic Church (7.7 miles)
• Mt Tabor United Methodist (8.4 miles)
• Holman Christian Union Church (8.5 miles)
• Church of Christ (10 miles)

Parks

• Fernbank Park (9.8 miles)
• Riverfront Park (11.8 miles)
• Miami Whitewater Forest (12.3 miles)
• Oakbrook Park (12.9 miles)

Transportation

• Steinfort Taxidermy (9.9 miles)
• Terminal 2 (12.8 miles)
• CVG International Arrivals Hall (12.9 miles)
• TSA Checkpoint (12.9 miles)
• Main Terminal (12.9 miles)
• Cincinnati / Northern Kentucky International Airport (13 miles)
• Concourse A (13 miles)