Heritage House of Jasper

Pros

• The Timbers of Jasper is a warm and welcoming community that truly feels like home.
• The staff goes above and beyond to provide compassionate care, treating residents like family.
• The facility is clean and inviting, with activities that keep residents engaged and connected.
• The team takes pride in their work, and it shows in the daily care residents receive.
• The Timbers is highly recommended for quality care in a supportive environment.
• Residents receive excellent care from nurses, aides, administration, dietary, and housekeeping.
• The staff are friendly, kind, and quick to respond to issues or concerns.
• The Timbers has a home-like atmosphere with a caring, welcoming staff.
• The in-house wound care and therapy at The Timbers are excellent.
• The executive director and staff are accommodating and create a wonderful atmosphere.
• The cottage offers a homey atmosphere with friendly staff.
• The Timbers is a top-notch rehab facility with engaging activities and high-quality therapy.

Cons

• The Timbers of Jasper is dirty and nasty; rooms aren't cleaned, and the aides throw used diapers in the trash can beside the patient's bed.
• The aides and the nurses are the rudest the reviewer has ever met and don't care about the patients.
• It's loud and stinks.
• The staff injected a resident with antipsychotics to the point he could not eat or drink, leaving him in an ambulance in a diabetic coma with kidney failure.
• There was a failure to notify the family about her condition and changes.
• They don't check for Covid and let people get sick around them.

Review

The Timbers of Jasper presents itself in many ways across the voices of residents, families, and staff. For some, it is a warm, welcoming home where the people feel like family and the care feels genuinely compassionate. They describe the atmosphere as homelike and cheery, with a steady rhythm of activities designed to keep residents engaged and connected. Several reviewers highlight a strong sense of pride among the team, noting that staff goes above and beyond to deliver personal, attentive care. In these accounts, the facility's heart is evident in the everyday moments - friendly greetings from aides, thoughtful touches from nurses, and a collaborative approach to creating a comfortable living environment.

Yet not every voice is entirely harmonious. A not-insignificant portion of the feedback centers on concerns about cleanliness, noise, and overall upkeep. Some reviewers paint a starkly different picture: rooms that aren't thoroughly cleaned, odors that linger, and even the unsettling image of used items being discarded improperly. One family member described a scene where used absorbent products were left in a trash can right beside a patient's bed, and others echoed complaints about rude behavior from aides and nurses who seemed indifferent to resident needs. It is clear that, for these families, the caregiving environment did not meet expectations for dignity, order, or timely attention, and concerns about cleanliness and odor contributed to a sense of unease.

In contrast, several testimonials celebrate the Timbers for its dedicated clinical staff and robust rehabilitation program. A number of reviewers recount days when mom or dad received consistent, professional care from nurses, therapy teams, dietary staff, administration, and housekeeping. They praise the "professional care" and the ability of the team to create a cohesive, supportive plan for recovery. The rehabilitation and wound-care dimension appears particularly strong in some accounts: one family member notes that their mother's pressure wounds have fully healed after eight months of skilled care, with physicians expressing astonishment at the turnaround and attributing much of the success to the attentive nursing and therapy staff. The same thread appears in other updates, where the memory-care cottage and in-house wound-care services are highlighted as adaptable, well-coordinated, and capable of managing complex needs.

Communication and continuity of care emerge as central themes across the spectrum of reviews. Families frequently commend the transfer of knowledge between shifts and the proactive handoffs that help staff stay aligned on each resident's status and evolving needs. Instances of smooth collaboration among team members - nurses, aides, and therapy professionals - are repeatedly cited as evidence of a well-run operation that truly prioritizes residents' well-being. In several narratives, the facility's leadership is credited with fostering a culture that values patient- and family-centered care, with administrators who are willing to work with families to tailor care plans and ensure consistent quality.

There is also clear admiration for the social and logistical aspects of life at The Timbers. Reviewers speak highly of transportation, housekeeping, and activities, noting that these elements contribute to a sense of normalcy and enjoyment for residents. The cottage environment - a more intimate, homey setting within the campus - gets particular praise for its comfort and for creating a more relaxed, family-like vibe. The presence of a lively activities program and a staff that appears genuinely invested in resident engagement is a recurring positive thread, with families appreciating opportunities for meaningful interaction and participation in daily life.

Leadership and atmosphere receive consistently favorable remarks from several reviewers. Statements about the executive leadership - specifically mentioning Beau and the surrounding management team - portray a culture of accommodation, warmth, and approachability. Families describe a willingness to collaborate with administrators and staff to craft the best possible plan for care, especially in complex or end-of-life scenarios. The overall tone from these accounts is one of gratitude and trust: a place that, despite its imperfections, can be counted on to deliver consistent care, maintain a steady pace of improvements, and keep family members informed.

Amid the predominantly positive anecdotes, there are pointed warnings and negative experiences that cannot be ignored. Notable among these are allegations of negligence and mismanagement, including accusations of delayed or missing medication administration and a failure to promptly notify families about changes in a resident's condition. Some reviewers recount extremely troubling episodes, such as claims that a patient was given antipsychotics to an unsafe degree, resulting in a decline in appetite and overall health. Such assertions are grave and raise questions about clinical oversight, safety practices, and accountability within the facility. Another recurring concern is whether the environment truly supports dignity and respect, with comments about rude interactions, a lack of empathy, and tasks that felt rushed or inconsistent with residents' needs. These voices insist that, in certain moments, the care fell short of the standard families expect when entrusting their loved ones to a nursing facility.

Taken together, the tapestry of reviews about The Timbers of Jasper reveals a facility capable of delivering high-quality rehab, wound care, and compassionate, family-oriented engagement, particularly when the team works cohesively and leadership is proactive. It also reveals a contrasting reality for some residents and families: concerns about cleanliness, odors, noise, and, more seriously, questions about safety, timely medication, and respectful treatment. The strongest endorsements come from families who observe clear progress in recovery, consistent communication, and a sense that staff genuinely care for residents' well-being. The most troubling concerns come from those who felt the environment did not honor their loved ones with the cleanliness, attentiveness, or empathy they expected.

In the end, The Timbers of Jasper emerges as a facility with significant strengths and some critical vulnerabilities. For many, it offers a warm, community-focused environment with capable rehab and wound care and a leadership team committed to partnership with families. For others, the experiences point to lapses that can undermine trust and safety. The divergent voices suggest that outcomes at The Timbers depend greatly on the specific care teams, shifts, and days a resident happens to be there, underscoring the importance for families to visit, ask detailed questions about daily routines, and request transparent, ongoing communication to ensure that the care plan aligns with their loved one's needs and values.

Restaurants

• Ohana Hawaiian Grill & Bar (0.2 miles)
• Little Caesars Pizza (0.2 miles)
• Wendy's (0.4 miles)
• El Maguey Grill (0.5 miles)
• Taco Bell (0.5 miles)
• Wings Etc (0.5 miles)
• Burger King (0.6 miles)

Hospitals

• Franciscan Health Care Center (0.2 miles)
• Memorial Hospital Jasper (7.1 miles)
• St Joseph's Hospital (7.1 miles)
• The Daviess County Hospital of Washington Indiana (17.4 miles)

Pharmacies

• Walgreens (0.5 miles)
• Schnucks (0.6 miles)
• Walmart Pharmacy (0.8 miles)
• CVS Pharmacy (1.7 miles)
• Flick Long Term Care Pharmacy (1.8 miles)
• Flick's Hometown Pharmacy (1.8 miles)
• Sheldon's Express Pharmacy (1.9 miles)

Places of Worship

• First Baptist Church (0.6 miles)
• Huntingburg Hispanic Mission (1.4 miles)
• Calvary Apostolic Church (1.6 miles)
• Church of Christ (7.4 miles)
• Alfordsville Assembly of God (8 miles)
• Church of the Nazarene (8.4 miles)
• Huntingburg Outreach Ministries (8.4 miles)

Transportation

• Enterprise Rent-A-Car (0.7 miles)
• Elegent Express Coach (8.3 miles)

Physicians

• Memorial Health St Charles (0.9 miles)
• Jasper Family Physicians (0.9 miles)
• Southern Indiana Eye Associates (0.9 miles)
• Jasper Primary Care Physicians (0.9 miles)
• Norris & Love Orthopaedics & Sports (0.9 miles)
• St Charles Health Complex (0.9 miles)
• Memorial Outpatient Surgery Center (1.3 miles)

Cafes

• Brew (1.9 miles)
• Old School Cafe (8.3 miles)
• Fleig's Cafe (13.9 miles)

Parks

• Jasper Park Department Maintenance (2.2 miles)
• 18th Street Park (13.5 miles)