Miller's Merry Manor

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Miller's Merry Manor

1651 North Campbell Street, Indianapolis, IN 46218

For more information about senior living options: (844) 490-3973

3 from 32 reviews
5 stars
13
4 stars
4
3 stars
0
2 stars
0
1 stars
15

Skilled Nursing Facility

Overall Review of Miller's Merry Manor

Pros

  • pro The floor staff are amazing and can be trusted with loved ones.
  • pro The staff's teamwork is astounding.
  • pro The DON TH has a big loving caring heart.
  • pro Most of the staff value family, and it shows.
  • pro ADON/MDS has a heart of gold and ensures everything is planned out for loved ones.
  • pro SS ensures families understand and receive all that their loved ones need.
  • pro They continue to provide amazing care for residents, including the reviewer's uncle.
  • pro The staff are friendly and helpful, and the food is good.
  • pro The facility has a very homelike atmosphere and the staff are welcoming.
  • pro The employees feel like family to residents, and the uncle loved it there.
  • pro The overall atmosphere feels nice and staff interact with residents as family.
  • pro The staff are caring, with no agency staff in the building.
  • pro The staff TH, ST, MM, KB, LD, DT, MR, SM, SB are praised for their care.

Cons

  • pro The reviewers describe the facility as horrible, unprofessional, and inclined to argue with people rather than provide help.
  • pro One reviewer alleges staff failed to clean a tracheostomy, leading to cardiac arrest and the resident's death.
  • pro The facility is described as old and outdated, dirty, and reeking of urine.
  • pro The staff are described as rude, unprofessional, and severely short-staffed, with residents going hours without being fed or changed.
  • pro There are allegations that belongings of residents were stolen or mishandled.
  • pro Administrators are accused of not offering condolences after a death and of making it difficult to retrieve belongings.
  • pro Assignment sheets are improperly maintained, creating risks due to miscommunication about care responsibilities.
  • pro Residents wait long for meals and the food is cold or unpleasant, with only minimal staff fixing trays.

Review

The collection of reviews paints a facility that can feel like two different places at once. On one hand, many visitors and family members sing praises about the people who work there and the moments when care feels genuinely compassionate. They describe a floor staff that is attentive, patient, and part of a cohesive team. Names like TH, ST, MM, KB, LD, DT, MR, SM, and SB come up repeatedly as individuals who went above and beyond in caring for loved ones. The DON with a big heart, the ADON/MDS with a "heart of gold," and SS who helps families understand the needs of residents are singled out as especially positive influences. The atmosphere is repeatedly described as homelike and warm, with staff who feel like family - an important factor for families when they are selecting a place for rehab or long-term care. Several reviewers say the experience was good, noting good food, friendly staff, and a sense that the facility was supportive and attentive to both patients and families.

Interwoven with these affirmations are remarks about the overarching culture of care. Reviewers repeatedly emphasize that many staff members value family and show genuine concern for residents. They describe a setting where staff interactions with residents appear to be affectionate and respectful, and where the environment feels like a welcoming, home-like place rather than an institutional ward. The sense that staff treat residents as people who deserve dignity and warmth - rather than as mere patients - appears to be central to the positive feedback some families share. In some accounts, this atmosphere is the primary reason families felt comfortable choosing the facility for rehab or long-term care for their loved ones.

Yet the same facility is also the subject of a substantial number of severely negative experiences that portray a very different reality. Some reviews recount dire mistakes and life-threatening lapses in care. One family describes a mom who had a trach and was not cleaned properly, leading to a cardiac arrest and eventual death, with the emergency room noting the seriousness of the incident and the patient passing as a direct result of the situation. Other accounts describe a pattern of neglect, confusion, and poor responsiveness, including stories of staff arguing with residents or families rather than providing help, and of residents not receiving essential services in a timely or adequate manner. The tone in these reviews is urgent and alarming, underscoring concerns about safety and the quality of medical attention.

The critique extends to the physical environment and basic operations as well. Tour experiences are described as shocking - urine smells, outdated rooms with holes in the walls, broken blinds, and a facility that seems to have not updated in decades. Several reviewers express a strong wish to warn others away, with one stating that they wouldn't even put a dog in the place and calling for it to be shut down. The concerns aren't limited to appearance; there are repeated claims of under-staffing, with patients waiting for meals for hours or never being fed adequately, and equipment or procedures being mishandled due to insufficient staffing or training. Comments about rude or unprofessional behavior from staff, miscommunication, and a lack of clear assignments or care instructions for aides appear frequently, painting a picture of inconsistent operational performance.

The reviews also highlight unsettling incidents around patient safety and dignity. Families report situations where residents are left unattended for extended periods, with lights on or personal items disappearing, and they describe the distress of seeing loved ones not attended to promptly or treated with appropriate respect. Several accounts reference mismanagement of belongings and poor handling of personal effects after a resident's death or discharge, sometimes accompanied by a sense that administrative processes are unresponsive or burdensome. There are significant grievances about how the facility handles finances and administrative matters as well, including claims about not receiving refunds or having trouble with billing and insurance matters in the wake of a resident's passing or discharge.

In the broader portrait, the facility appears to be a place of sharp contrasts. On some days and with some staff, families report compassionate care, clear communication, and a sense of belonging for their loved ones. On other days - and with other staff - the experiences are troubling: allegations of neglect, infection control failures, mismanagement, and a troubling lack of empathy or responsiveness. The most persistent threads across the reviews are a request for consistency in staffing and training, better oversight by management, and a stronger commitment to safety, transparency, and respectful patient care. Taken together, these reviews suggest that while there are bright spots and dedicated individuals within the building, there are also systemic issues that significantly color the overall experience for many residents and their families.

Ultimately, the narrative is one of a facility that cannot easily be characterized as simply good or bad. It is a place where warmth and professionalism can shine through in some interactions, yet where critical failures in care, communication, and safety can occur and cause lasting harm and distress for families. The hopeful moments - where staff feel like family to residents and families alike - are counterbalanced by deeply troubling reports of neglect, mismanagement, and danger. For anyone considering this facility, the takeaway is that experiences vary widely and depend heavily on which staff members are on duty, how well the facility maintains its operations, and how promptly and empathetically administrators respond to concerns as they arise.

Features

Housing

  • 114 resident community capacity 114 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Indianapolis International (13 miles away) Indianapolis International (13 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Miller's Merry Manor in Indianapolis, IN, offers a vibrant and supportive assisted living community designed to enhance the quality of life for its residents. Boasting a range of modern amenities, this welcoming facility features a beauty salon, fitness room, and a cozy gaming room where individuals can socialize and engage in leisure activities. Residents will appreciate the comfortable dining room with restaurant-style dining options and special dietary accommodations to suit their needs.

The community is fully furnished and provides delightful outdoor spaces as well as serene gardens that promote relaxation. Each resident has access to private bathrooms and kitchenettes for added convenience. The facility ensures connectivity with Wi-Fi and high-speed internet available throughout.

At Miller's Merry Manor, care services are tailored to meet individual needs. With 24-hour supervision and assistance available for activities of daily living such as bathing and dressing, residents receive personalized support while maintaining their independence. Specialized care options like diabetes diet management and medication management are also offered.

Engagement is key at Miller’s Merry Manor; residents can enjoy various scheduled daily activities, fitness programs, planned day trips, and resident-run activities that foster a sense of community. Concierge services further make life easier by helping coordinate transportation arrangements when needed.

Conveniently located near essential amenities, the community is just steps away from cafes, pharmacies, restaurants, theaters, places of worship, and medical facilities—including hospitals—ensuring easy access to everything residents may need.

Miller's Merry Manor embodies a nurturing environment where seniors can thrive socially, physically, and emotionally while receiving exceptional care tailored to their unique lifestyle preferences.

Nearby Places of Interest

Physicians

  • Community Health Pavilion (1 miles)
  • Blackburn Community Health Center (5.8 miles)
  • Riley Pediatric Neurology - IU Health Simon Cancer Center (6.1 miles)
  • Fall Creek Family Medicine (6.2 miles)
  • Dr Vickery's Office (6.2 miles)
  • Northeast Family Physicians (7.4 miles)

Cafes

  • Starbucks (1.1 miles)
  • Panera Bread (5.4 miles)
  • Starbucks (5.6 miles)
  • Panera Bread (6 miles)
  • Starbucks (6.3 miles)
  • Starbucks (6.9 miles)

Restaurants

  • Weebles Bar & Grill (2.6 miles)
  • Cracker Barrel (2.9 miles)
  • Jack In The Box (3 miles)
  • Wendy's (3 miles)
  • Hardee's (3 miles)
  • McDonald's (3.3 miles)
  • Taco Bell (3.8 miles)

Pharmacies

  • CVS Pharmacy (3 miles)
  • Walgreens (3 miles)
  • Walgreens (3.2 miles)
  • CVS Pharmacy (3.5 miles)
  • Walgreens (3.6 miles)
  • CVS Pharmacy (4.6 miles)
  • CVS Pharmacy (4.7 miles)

Hospitals

  • Methodist Medical Plazas (3.9 miles)
  • Eskenazi Hospital (5.8 miles)
  • Indiana University Hospital (6 miles)
  • Simon Family Tower (6.2 miles)
  • Newborn Follow-Up Program, Riley Hospital for Children at IU Health (6.2 miles)
  • Sidney & Lois Eskenazi Hospital (6.4 miles)
  • St Francis Hospital Breast Center (6.5 miles)

Theaters

  • Living Room Theaters (4.3 miles)
  • AMC Washington Square 12 (4.4 miles)

Places of Worship

  • Tabernacle Presbyterian Church (4.9 miles)
  • New Beginnings Fellowship Church (5.1 miles)
  • First Friends Church (5.7 miles)
  • Cumberland First Baptist Church (5.8 miles)
  • Castleton United Methodist School (6.6 miles)
  • Lawrence Apostolic Church (7.4 miles)
  • Al-Fajr Masjid (7.5 miles)

Parks

  • Watkins Park (5.6 miles)
  • Military Park (5.7 miles)
  • Ft Harrison State Park (5.9 miles)
  • White River State Park (5.9 miles)

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