Miller's Merry Manor

Pros

• Angie Arnold contacted them quickly to offer help.
• She followed up on their needs.
• She is very attentive to the needs of people.
• They highly recommend Angie Arnold and Miller's Merry Manor.
• The remodeling in the halls is very nice.
• The facility is pretty clean and nice for the residents.

Cons

• The reviewer described Miller's as horrible.
• Their loved one was hospitalized and discharged multiple times without the family being notified.
• A consent form for administering a PICC with a forged signature was found on the roommate's dresser.
• The management staff were short and rude almost every time the reviewer interacted with them.
• Only a handful of the regular nurses would make eye contact with the reviewer during visits.
• The overall experience was horrible for both the reviewer and their loved one.

Review

A recent search for a rehab placement brought a complex set of impressions for Miller's Merry Manor, anchored by a strong endorsement of a staff member who stood out in a positive light, even as other experiences at the facility left a very different, troubling impression. The writer initially reached out by sending a blanket email to a group they were involved with, hoping to find a suitable rehab place for a loved one. Among the replies, Angie Arnold stood out by responding very quickly and offering genuine help. The writer notes that Angie followed up on their needs and was very attentive to what they required, describing her as a standout in terms of care and responsiveness. Because of Angie's quick, considerate approach, the writer says they highly recommend her and Miller's Merry Manor, signaling that the personal assistance and advocacy provided by Angie made a meaningful difference at the outset.

Beyond the commendation for Angie, the experience with the facility as a whole contains a stark contrast between warmth from a particular staff member and pervasive challenges in administration and day-to-day care. The writer emphasizes that they are not inclined to complain, but they feel compelled to share a deeply negative experience because it affected both them and their loved one. A central grievance is that the loved one was sent to the hospital, treated, and discharged on more than one occasion, and crucially, the writer says they were never informed or contacted by Miller's about these events. The lack of communication from the facility left the family feeling out of the loop and inadequately informed about serious health developments concerning their relative, which the writer characterizes as a significant gap in care coordination and family communication.

Adding to the troubling narrative is a particularly alarming incident involving a consent form. According to the writer, they found a consent form indicating Miller's planned to administer a PICC line, and the signature on that form was forged and appeared to have been written on the roommate's dresser. This detail is presented with gravity, suggesting a potential patient safety and administrative integrity concern that would alarm any family member involved in a loved one's care. The discovery of a forged signature in what should have been a carefully managed consent process is described as part of a broader pattern of problems, and it compounds the sense that the environment may not have been operating with the level of diligence and accountability one would expect in a medical setting.

The interpersonal climate within the facility is portrayed as another area of significant tension. The writer describes management staff as short and rude during interactions, a characterization that paints a picture of a fraught administrative culture rather than a collaborative, compassionate environment. In addition, they report that only a handful of the regular nurses would even make eye contact during visits, which strengthened the perception that meaningful communication and engagement with family members were lacking. Taken together, these experiences contribute to a view of daily operations that felt unsupportive and disconnected from the family's role in their loved one's care, making the overall experience feel "horrible" for both the writer and the person they were trying to support.

Amid the heavy criticisms, there is a subtle but important note of improvement that stands in relief: the facility's physical environment in recent months. The writer mentions that the remodeling in the halls is very nice, signaling attention to the facility's upkeep and aesthetics. Alongside this, they describe the building as pretty clean and a decent place for residents, acknowledging that some aspects of the environment are welcoming and well-maintained. This positive observation about the remodeling and cleanliness provides a counterweight to the more troubling themes of communication failures and problematic administrative behavior, suggesting that the physical plant of the facility is not the sole driver of the overall experience.

Taken together, the account presents a nuanced, dual-layer portrait. On one hand, the writer's experience with Angie Arnold stands out as a beacon of responsive, compassionate advocacy that warrants praise and recommendation. On the other hand, the episodes involving hospital notifications, the forged consent form, and the perceived rudeness or aloofness of management and some nursing staff cast a shadow over the quality of care coordination and the everyday experience behind the scenes. The juxtaposition of these elements highlights a common reality in long-term care: a facility can execute strong, person-centered support in one corner (through a dedicated advocate like Angie) while still struggling with critical gaps in communication, accountability, and respectful, consistent engagement with families.

Ultimately, the reviewer's message is not a blanket condemnation but a candid, multi-faceted account. The praise for Angie Arnold and the acknowledgment of improved physical surroundings are tempered by concrete, serious concerns about patient notifications, consent processes, and staff demeanor. This combination invites readers to weigh both the excellent, person-centered advocacy available through one staff member and the broader administrative and caregiver challenges described. For anyone considering Miller's Merry Manor, the account suggests paying particular attention to how families will be kept informed, how consent and medical decisions are communicated and documented, and how staff interact with loved ones during visits, while also recognizing that there can be meaningful, positive support from individuals who genuinely commit to helping patients and their families navigate difficult circumstances.

Places of Worship

• Jehovah's Witnesses (0.1 miles)
• St Peter's First Community Church (0.8 miles)
• Victory Noll (0.8 miles)
• St Peter & Paul Catholic Church (1.1 miles)
• Trinity United Methodist Church (1.1 miles)
• THiNK Church Office (1.1 miles)
• St Mary's Catholic Church (1.2 miles)

Physicians

• Dr Ringo's Office (0.4 miles)
• Cardinal Family Medicine (1.9 miles)
• Anil Rao, MD (2 miles)
• Women's Health Care (2.1 miles)
• Huntington Health Park (2.1 miles)
• Family Optometry (2.3 miles)
• Physicians Specialty Clinic (2.6 miles)

Parks

• Memorial Park (0.8 miles)
• Hiers Park (1.3 miles)
• Roanoke Park (9.3 miles)
• Acres Kokiwanee Nature Preserve (9.9 miles)
• Warvel Park (16.8 miles)

Restaurants

• Auditor's Lunch Table (1 miles)
• Brick House Grill (1 miles)
• Nick's Kitchen (1 miles)
• JD's Restaurant and Bar (1 miles)
• Los Amigos Mexican Restaurants (1.1 miles)
• Sahara (1.4 miles)
• Great Wall Chinese Restaurant (1.5 miles)

Cafes

• The Party Shop (1 miles)
• Cafe of Hope (1.4 miles)
• Starbucks (1.9 miles)
• KenapocoMocha (16.5 miles)
• Manchester University Jo Young Switzer Center (16.5 miles)

Pharmacies

• Walgreens (1.5 miles)
• CVS Pharmacy (1.6 miles)
• Walmart Pharmacy (2 miles)
• Kroger Pharmacy (2.1 miles)
• Hipp Drug (16.2 miles)
• CVS Pharmacy (16.3 miles)

Transportation

• Alamo (1.7 miles)
• Zay Leasing & Rentals (2.8 miles)

Theaters

• GQT Huntington 7 (2 miles)

Hospitals

• American Senior Communities (16.7 miles)
• Parkview Wabash Hospital (16.8 miles)
• Wabash County Hospital (16.8 miles)
• Parkview First Care (16.8 miles)