East Lake Nursing & Rehab Ctr

Pros

• The physical therapy team at East Lake Nursing & Rehabilitation Center received high praise for being skilled, compassionate, and encouraging.
• Many residents appreciated the activities program, which included musical entertainment, church services, games, and discussion groups.
• Some family members found the facility to be well-kept and clean during their visits.
• Positive experiences were noted regarding the care provided by nurses and CNAs who genuinely liked the residents and aimed to deliver quality care.
• The staff was described as friendly and professional by those who toured the community.
• Residents enjoyed good food at times, particularly when shared with family during visits.
• The facility offered additional amenities like a beauty shop and barber services for residents.

Cons

• The kitchen manager serves hard, dry food that is unappetizing and often cold.
• Staff frequently take too long to respond to call lights, leading to patient falls and neglect.
• Cleanliness of the facility is consistently lacking, with dirty floors noted during visits.
• Medications were not properly administered, raising concerns about safety and oversight.
• The ratio of CNAs to residents is inadequate, resulting in delayed care for patients.
• Physical therapy caused injuries rather than improvements in mobility for some residents.
• Residents experienced rudeness from CNA staff and extended wait times for assistance.
• The nursing home side of the facility was described as depressing and shabby compared to the rehab side.
• Billing issues arose after a resident's passing, leading to frustration over overpayments and refunds owed.
• Some staff members exhibited a lack of attentiveness or compassion towards residents' needs.

Review

East Lake Nursing & Rehabilitation Center presents a mixed bag of experiences for families, residents, and staff. While some individuals have found the facility to offer good rehabilitation services, others report significant issues with patient care and environment that leave much to be desired. The facility is well-known for its physical therapy program, which has garnered high praise from those who have enrolled in or observed it. Many have described the therapists as skilled, compassionate, and encouraging, often providing the type of motivation necessary for recovery. However, upon transitioning from rehab to nursing care, several families have experienced profound discontent with the overall quality of care received.

One common concern voiced by multiple reviewers is related to the food served at East Lake. Numerous accounts illustrate dissatisfaction with meal options?dietary choices were deemed unappetizing and poorly prepared. Reports mention hard dry food served on styrofoam plates and overcooked vegetables that disappointed many residents' palates. Although some residents had access to a meal plan based on their preferences, it seems that kitchen staff frequently ignored these likes and dislikes. Furthermore, patients expressed frustration when meals arrived cold or took an excessively long time to serve.

In addition to complaints about nutrition, many reviewers highlighted concerns over cleanliness within the facility itself. Descriptions of dirty floors during visits raised alarm bells about basic hygiene standards in areas where residents lived and dined. Complaints also extended to the management of resident safety; several instances were shared where calls for assistance went unanswered for alarming periods?sometimes up to 20 minutes?which resulted in falls for vulnerable residents trying to navigate their own needs alone. Multiple visitors witnessed situations where patients required urgent help but were left waiting due to insufficient staffing levels.

Staffing ratios became a recurring theme in negative reviews surrounding patient care at East Lake Nursing & Rehabilitation Center. Families noted that inadequate numbers of CNAs (Certified Nursing Assistants) contributed significantly to delays in response times when patients called for help or when immediate assistance was needed after accidents occurred within their rooms or bathrooms. For instance, one visitor recounted an incident where they heard another resident calling for help for at least 15 minutes before stepping in themselves?a clear indication that support was scarce during peak times.

While some positive feedback focused on aspects such as entertainment activities offered by staff?like musical entertainment and games?there remains a noticeable divide between experiences in different sections of the facility: rehabilitation versus nursing home care appears starkly contrasted based on individual reviews. Families whose loved ones transitioned into nursing home accommodations reported feelings of depression associated with living conditions compared to more vibrant atmospheres fostered within the rehab unit.

Ultimately, prospective families must weigh these conflicting narratives while considering placement at East Lake Nursing & Rehabilitation Center. Although there are considerable merits related mainly to rehabilitation services provided by dedicated therapists who demonstrate genuine commitment towards helping individuals regain strength or mobility post-incident injuries or surgeries; foundational issues regarding food quality, cleanliness standards coupled with severe understaffing practices plague this once-reputable facility's standing in patient satisfaction rankings among peers within its category ? resulting in diminished trust laid bare by concerned family members advocating fiercely on behalf of vulnerable elderly relatives entrusting their well-being into facilities like these amidst such systemic challenges ahead.

Physicians

• MedPoint Elkhart East (0.7 miles)
• Family Practice Associates (0.7 miles)
• Steven A. Hanberg, MD - Beacon Medical Group Internal Medicine Osolo Road (1.1 miles)
• Family Practice Associates (1.1 miles)
• Elkhart General Center-Behavioral: Taylor David MD (1.1 miles)
• Mary Alice Reid MD (1.6 miles)
• Bristol Street Pediatric Associates (1.6 miles)

Pharmacies

• Martin's Drive-thru Pharmacy (0.8 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (4 miles)
• Walgreens (4.2 miles)

Places of Worship

• First Baptist Church of Elkhart (1.7 miles)
• New Life Christian Center (8.1 miles)
• Christ Tabernacle Chur (8.8 miles)

Restaurants

• Taco Bell (2.1 miles)
• Adam's Cake Shop (2.2 miles)
• Taco Bell (2.4 miles)
• Penguin Point (2.4 miles)
• Chubby Trout Brewbarn & Eatery (2.5 miles)
• McDonald's (2.5 miles)
• Hacienda Mexican Restaurant (2.5 miles)

Cafes

• Starbucks (2.6 miles)
• Biggby Coffee (2.9 miles)
• Cock-A-Doodle Cafe (5.2 miles)
• Panera Bread (6 miles)
• George's Cafe (7.4 miles)
• Maple Cafe (9.8 miles)

Parks

• Island Park (2.8 miles)
• Studebaker Park (3 miles)
• McNaughton Park (4.3 miles)
• Robert L Nelson Dog Park (7.2 miles)

Hospitals

• Elkhart General Hospital (3.1 miles)

Transportation

• Amtrak - Elkhart Station (3.2 miles)
• Elkhart Municipal Airport (EKM) (EKI) (3.7 miles)

Theaters

• Linway Plaza Cinema (9.8 miles)