Citadel Care Center-Wilmette

Pros

• The staff at Citadel spent the whole evening with a family to help them with their transition, providing excellent support and care.
• The facility at Citadel was clean, comfortable, and attractive, with compassionate and professional staff who provided outstanding attention to detail.
• The therapists at Citadel went above and beyond in helping a patient during rehab, teaching even their friend who joined in the sessions.
• The staff at Citadel provided thoughtful and helpful care to a patient following their cardiac procedure, creating a much better experience than expected.
• After being renovated with new ownership, Citadel exceeded expectations with wonderful staff who provided excellent care and prompt assistance.
• Manor Care provided exceptional physical therapy for a stroke patient, helping them regain mobility and become active again.
• Despite some negative experiences relayed by a grandmother regarding inexperienced staff, ManorCare Health took steps to address concerns and improve quality of care.
• The care at Manor Care was wonderful for a patient's mother, especially compared to other facilities where she had negative experiences.
• The staff at Manor Care were welcoming and nice, creating a good experience overall despite some delays in responding to resident needs.
• Some statements have been edited or paraphrased for clarity and brevity.

Cons

• The last two times he came home from Manor Care, all of his clothing was soaked with urine.
• The head nurse at Manor Care was rude and nasty during drop-off.
• Certain personal experiences relayed by my grandmother at ManorCare Health disturbed and angered me.
• Staff members at ManorCare Health were not concerned with the needs, pain, and embarrassment expressed by my grandmother.
• My grandmother felt a sense of hopelessness and dread of a repeat experience at ManorCare Health.

Review

Citadel is a nursing home that has received rave reviews from multiple individuals who have had personal experiences with the facility. One individual was initially nervous about transitioning their father into a nursing home due to the negative stories they had heard from friends. However, after spending just two weeks at another facility, they knew they needed to find a better option. They were referred to Citadel and were immediately impressed with the level of care and support they received. The staff, led by Megan, went above and beyond to ensure that both the father and his family felt welcomed and cared for. The nursing aides went above and beyond in their care for the father, making him feel like part of their own family.

Another individual shared their gratitude for the care that their mother received at Citadel following a fall at home. The staff was described as compassionate, professional, and very responsive. The facility itself was clean, comfortable, and attractive, with light colors and an airy atmosphere. The nurses provided outstanding attention to detail and support throughout their time there.

A neighbor and best friend of one reviewer stayed at Citadel for rehab following an injury. They found the experience to be incredibly positive, with attentive staff always available to assist when needed. The therapists were praised for their effectiveness, even teaching the reviewer a thing or two during therapy sessions. The overall compassion and care shown by every staff member left a lasting impression.

One individual stayed at Citadel following a cardiac procedure and found it to be a much better experience than expected. The staff was described as helpful and thoughtful, providing personalized care throughout the stay. Having consistent nurses who knew them well added an extra level of comfort.

A reviewer who came to Citadel for cardiac rehab expressed their excitement about the renovated facility under new ownership. They found that the staff exceeded expectations in every way with excellent care and extraordinary people living up to their motto.

However, not all reviews were entirely positive. One individual shared concerns about Manor Care's treatment of their father during respite care. They claimed that his clothing was soaked with urine upon his return home, indicating neglect in properly attending to his needs. This reviewer also mentioned encountering a rude and nasty head nurse during one of their visits.

Another review touched on the average experience at ManorCare Health. While staff numbers were deemed adequate and most workers were pleasant, there were some negative experiences relayed by the reviewer's grandmother. These complaints were addressed, but it was suggested that inexperienced and unsympathetic staff members may have been responsible.

In conclusion, Citadel received overwhelmingly positive reviews from individuals who experienced firsthand the care provided by the facility. The compassionate and attentive staff, clean and comfortable environment, and effective therapy programs all contributed to a high level of satisfaction among residents and their families. However, there were also concerns raised about other facilities under Manor Care management regarding neglectful behavior and inexperienced staff members. Overall, each individual's experience varied but Citadel consistently stood out as a top choice for quality care.

Cafes

• Starbucks (0.4 miles)
• Starbucks (2 miles)
• Starbucks (2.2 miles)
• Starbucks (2.4 miles)
• Starbucks (2.8 miles)
• Little Beans Cafe (3.3 miles)
• Starbucks (7 miles)

Transportation

• CTA-Linden (0.7 miles)
• Cta (4.1 miles)
• CTA Jarvis (4.4 miles)
• Cta (7.7 miles)
• Jefferson Park Bus Terminal (7.7 miles)
• Cta (7.8 miles)
• Metra (9 miles)

Places of Worship

• Baha'i House of Worship (1.1 miles)
• North Shore Congregation Israel (6 miles)
• Congregation Solel (7.8 miles)

Parks

• Leahy Park (1.2 miles)
• Centennial Park (2.4 miles)
• Dawes Park (2.4 miles)
• Clarkson Park (4.1 miles)
• Dubkin Park (4.2 miles)
• Warren Park (5 miles)
• Horner Park (7.7 miles)

Pharmacies

• Walgreens (1.4 miles)
• Walgreens (2.5 miles)
• Walgreens (2.7 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (3.7 miles)
• Walgreens (4 miles)
• Walgreens (4.2 miles)

Hospitals

• Saint Francis Hospital (3.5 miles)
• Swedish Covenant Hospital Cancer Care (6.8 miles)
• Glenbrook Hospital (7.7 miles)

Restaurants

• R Public House (4.4 miles)
• Glenview Dairy Bar (5.1 miles)
• Raising Cane's Chicken Fingers (5.2 miles)
• Chick-Fil-A (5.4 miles)
• Wildfire (5.7 miles)
• Chipotle Mexican Grill (6.4 miles)
• Little Bad Wolf (6.5 miles)

Physicians

• North Shore Physicians Group (4.5 miles)
• Resurrection Medical Center Professional Building (8.2 miles)
• Northwestern Memorial Physicians Group (8.3 miles)
• NorthShore Medical Group (8.6 miles)

Theaters

• AMC Village Crossing Theatre (5.4 miles)