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Citadel Care Center-Wilmette

Citadel Care Center-Wilmette is a nursing home community in Wilmette, IL.

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Citadel Care Center-Wilmette

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  • Interior

    A modern reception area with wood flooring and minimalist decor.

  • Living Room

    A modern living room with a cozy fireplace and stylish furniture.

  • Building

    A charming residential building featuring modern architecture, set against a landscaped garden.

  • Bedroom

    A modern hotel room featuring minimalist design with a workspace and large windows.

  • Windows

    A modern and minimalist bedroom interior with a desk, chair, and bed near a window.

  • Dining

    A cozy modern living room featuring a fireplace, stylish furniture, and elegant lighting.

  • Lighting

    A modern reception area featuring sleek furniture and warm lighting.

  • Lobby

    A modern reception area with a curved desk and stylish decor.

  • Office

    A modern conference room equipped with a large table and ergonomic chairs, designed for collaborative meetings.

  • Waiting Area

    A stylish and modern reception area featuring purple accents and contemporary furniture.

432 Poplar Drive, Wilmette, IL 60091

For more information about senior living options: (866) 208-4318

4.8 from 132 reviews
5 stars
120
4 stars
5
3 stars
2
2 stars
1
1 stars
4

Seniors.FYI Elite Community Awards

Top 5% Senior Living Community in 2019Top 5% Senior Living Community in 2026

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Overall Review of Citadel Care Center-Wilmette

common 42 reviews mention this

Staff compassion and responsiveness

Residents and families consistently describe attentive, compassionate care from the staff.

Across the reviews, residents and families emphasize that the nursing team, aides, and therapists are kind, attentive, and responsive to questions and concerns. Several reviewers also mention staff treating residents with dignity and keeping families informed, which adds to the sense of reassurance during recovery. Even in one negative review about communication and follow-up, the contrast with many positive experiences highlights how strongly residents focus on day-to-day responsiveness.

common 18 reviews mention this

Rehab and therapy helped recovery

Reviews repeatedly credit PT and OT with meaningful rehab progress.

Many reviewers came for rehab—often after hospital stays or falls—and describe therapy as effective and supportive. Several mention improvements like getting back on their feet, walking again, or recovering with less assistance than expected. A few reviews also highlight therapists staying engaged over multiple weeks, with residents encouraged throughout sessions.

common 20 reviews mention this

Facility cleanliness stands out

Residents and families frequently mention a clean, well-kept environment.

Cleanliness comes up often, with reviewers describing the facility as clean, fresh-smelling, and well maintained. Some also mention updated or orderly spaces, including bathrooms staying clean. There are a small number of negative comments about cleanliness in individual reviews, but they are outweighed by repeated positive observations.

common 5 reviews mention this

Dining gets positive mentions

Dining is often described as good, including attention to individual preferences.

A subset of reviews notes that residents like the food or that meals are better than expected. One reviewer mentions the chef accommodating a resident who is picky, and others describe the food as decent or actually good. Even where tastes are mentioned as a drawback, it shows that dining is a noticeable part of the stay rather than an afterthought.

  • A cozy modern living room featuring a fireplace, stylish furniture, and elegant lighting.
caveat 3 reviews mention this

Care experience can be inconsistent

Some reviews raise concerns about communication, follow-through, or care quality.

While most feedback is positive about staff and care, a few reviews describe problems reaching someone, delayed responses, or difficulties getting answers. One reviewer also reports a negative experience that led them to remove a loved one after a short stay, citing concerns about hygiene and belongings. Another concern involves refund follow-up after a resident passed away, showing that service and responsiveness can vary by situation.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 80 resident community capacity 80 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Chicago O'Hare International (12 miles away) Chicago O'Hare International (12 miles away)
  • Chicago Midway (20 miles away) Chicago Midway (20 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Videos

Nearby Places of Interest

Cafes

  • Starbucks (0.4 miles)
  • Starbucks (2 miles)
  • Starbucks (2.2 miles)
  • Starbucks (2.4 miles)
  • Starbucks (2.8 miles)
  • Little Beans Cafe (3.3 miles)
  • Starbucks (7 miles)

Transportation

  • CTA-Linden (0.7 miles)
  • Cta (4.1 miles)
  • CTA Jarvis (4.4 miles)
  • Cta (7.7 miles)
  • Jefferson Park Bus Terminal (7.7 miles)
  • Cta (7.8 miles)
  • Metra (9 miles)

Places of Worship

  • Baha'i House of Worship (1.1 miles)
  • North Shore Congregation Israel (6 miles)
  • Congregation Solel (7.8 miles)

Parks

  • Leahy Park (1.2 miles)
  • Centennial Park (2.4 miles)
  • Dawes Park (2.4 miles)
  • Clarkson Park (4.1 miles)
  • Dubkin Park (4.2 miles)
  • Warren Park (5 miles)
  • Horner Park (7.7 miles)

Pharmacies

  • Walgreens (1.4 miles)
  • Walgreens (2.5 miles)
  • Walgreens (2.7 miles)
  • Walgreens (3.3 miles)
  • CVS Pharmacy (3.7 miles)
  • Walgreens (4 miles)
  • Walgreens (4.2 miles)

Hospitals

  • Saint Francis Hospital (3.5 miles)
  • Swedish Covenant Hospital Cancer Care (6.8 miles)
  • Glenbrook Hospital (7.7 miles)

Restaurants

  • R Public House (4.4 miles)
  • Glenview Dairy Bar (5.1 miles)
  • Raising Cane's Chicken Fingers (5.2 miles)
  • Chick-Fil-A (5.4 miles)
  • Wildfire (5.7 miles)
  • Chipotle Mexican Grill (6.4 miles)
  • Little Bad Wolf (6.5 miles)

Physicians

  • North Shore Physicians Group (4.5 miles)
  • Resurrection Medical Center Professional Building (8.2 miles)
  • Northwestern Memorial Physicians Group (8.3 miles)
  • NorthShore Medical Group (8.6 miles)

Theaters

  • AMC Village Crossing Theatre (5.4 miles)

Frequently Asked Questions

Where is Citadel Care Center-Wilmette?
What photos are available for Citadel Care Center-Wilmette in Wilmette, Illinois?

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