Ebenezer-Primm Towers Home

Pros

• The office secretary is always very pleasant.
• The place is nice and safe to live.

Cons

• The facility's new management prioritizes profit over compassionate care, severely harming residents and staff.
• Employees facing workplace injuries are met with indifference.
• Seniors are subjected to increasing neglect.
• Unjustified rent hikes and manipulative tactics have become the norm.
• The facility has deteriorated into a place run by self-serving individuals who disregard residents' needs.
• There are not friendly faces; staff are rude.
• The staff are inconsistent, described as touch-and-go depending on the day.
• The building is old and, despite updates, still needs improvements.
• The units are small, with poor electricity and tiny closets and kitchen spaces.

Review

A once-revered senior housing facility now finds itself the subject of intense concern as changes under new management tilt the operation away from the compassionate care that residents and their families once trusted. Several reviewers describe a troubling shift toward profit over people, a shift they say has tangible consequences for both residents and staff. The tone across the comments is a mixture of disappointment, alarm, and aching nostalgia for the facility's former reputation, with specific complaints about perceived indifference to injuries, increasing neglect, and tactics that feel aimed at squeezing more out of residents and their families.

The human impact of these changes is a recurring theme. One writer bluntly states that in the current climate there are "not friendly faces at all," suggesting pervasive coldness or detachment in day-to-day interactions. Another emphasizes the contrast by noting that while staff members may be rude, "only the office secretary" remains consistently pleasant. This juxtaposition hints at an environment where frontline care and morale are uneven, leaving residents to navigate care with a sense of inconsistency and emotional distance rather than the steady warmth one would hope for in senior living.

Against this backdrop, there are also brief affirmations of positivity. At least one reviewer simply calls the place a "nice and safe place to live," underscoring that the experience is not uniformly negative. This positive note stands in tension with the harsher assessments, illustrating a facility whose conditions and culture may vary significantly from one wing, unit, or staff shift to the next. The overall message remains clear: for some, the environment still feels safe and comfortable, but that sentiment coexists with broader discontent about how care is delivered and managed.

Physical conditions at the facility further complicate perceptions. A reviewer describes the building as old, acknowledging that although "updates have been done," there is still a clear need for improvement. The combination of aging infrastructure and ongoing maintenance concerns contributes to a view of stagnation and frustration. The interiors are described as having small units, insufficient electricity, and cramped closets and kitchen spaces, painting a picture of living spaces that feel constrained and less than ideal for long-term comfort. These structural and design limits compound concerns about the quality and consistency of daily care.

Another layer of complexity comes from changes in who the facility serves. The reviewer notes that it "used to be a senior only building," but it has since expanded to welcome people with disabilities. This shift appears to be a source of personal unease for some families, with one comment explicitly expressing a wish that their mom could move to a place that feels more appropriate for her needs. The tension between preserving a traditional senior-focused community and opening doors to a broader population adds to the unease about how well the facility can maintain specialized, respectful care for residents who have highly specific demands.

Financial pressures and deceptive practices are highlighted as among the most troubling aspects. Critics describe "unjustified rent hikes" and "manipulative tactics" that seem designed to maximize revenue at the expense of residents' stability and peace of mind. Embedded in these complaints is a broader concern that the facility's priorities have shifted from safeguarding well-being to financial performance, with residents and their families bearing the consequences of price increases and opaque decision-making. The sense of betrayal - that a place once trusted for its integrity now prioritizes profit - runs through several of the reviews.

Taken together, the comments reveal a facility in a state of fragility and contradiction. On one hand, there are positive anecdotes about safety and pleasant staff interactions in certain moments; on the other, there are persistent complaints about indifference to injuries, rude behavior, inconsistent care, aging infrastructure, and financially burdensome practices. The disparity among experiences suggests a complex environment where individual staff members, administrative decisions, and physical conditions intersect in ways that can dramatically affect a resident's daily life. The overall portrait is one of a place that once stood for compassionate service but now faces significant systemic challenges that many residents and families feel require urgent attention.

This part of Evanston, Illinois, offers a variety of amenities and services that may be appealing to individuals considering senior living. The area is well-equipped with multiple Starbucks cafes and pharmacies within close proximity, providing convenience for daily needs. There are several parks nearby, including Leahy Park and Centennial Park, offering opportunities for outdoor activities and relaxation. Additionally, transportation options such as the CTA-Linden and Jarvis stations make it easy to access the surrounding areas. Nearby places of worship, hospitals, physicians' offices, restaurants, and theaters provide additional convenience and entertainment options for residents. Overall, this neighborhood offers a diverse range of facilities that can cater to the lifestyle needs of seniors looking to settle in the area.

Cafes

• Starbucks (0.2 miles)
• Starbucks (1.1 miles)
• Little Beans Cafe (1.8 miles)
• Starbucks (2.2 miles)
• Starbucks (3.3 miles)
• Starbucks (4.6 miles)
• Starbucks (5.3 miles)

Pharmacies

• Walgreens (0.4 miles)
• Walgreens (1.5 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.3 miles)
• Walgreens (2.5 miles)
• Walgreens (4.1 miles)

Parks

• Leahy Park (0.7 miles)
• Centennial Park (0.7 miles)
• Dawes Park (0.7 miles)
• Dubkin Park (2.5 miles)
• Warren Park (3.5 miles)
• Clarkson Park (5.7 miles)
• Horner Park (6.3 miles)

Transportation

• CTA-Linden (1.5 miles)
• Cta (2.4 miles)
• CTA Jarvis (2.7 miles)
• Cta (6.1 miles)
• Cta (6.9 miles)
• Jefferson Park Bus Terminal (6.9 miles)
• Cta (7.4 miles)

Places of Worship

• Baha'i House of Worship (1.5 miles)
• North Shore Congregation Israel (7.7 miles)

Hospitals

• Saint Francis Hospital (1.9 miles)
• Swedish Covenant Hospital Cancer Care (5.4 miles)
• Advocate Illinois Masonic Medical Center (8.2 miles)

Restaurants

• R Public House (2.6 miles)
• Little Bad Wolf (4.8 miles)
• Chick-Fil-A (5.1 miles)
• SoFo Tap (5.6 miles)
• Raising Cane's Chicken Fingers (5.8 miles)
• Glenview Dairy Bar (6.3 miles)
• Superdawg Drive-In (6.5 miles)

Physicians

• North Shore Physicians Group (4 miles)
• Resurrection Medical Center Professional Building (8 miles)

Theaters

• AMC Village Crossing Theatre (5.1 miles)