Regency Care

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  • Interior

    A formal dining room with a large table, elegant chairs, and a chandelier.

  • Decor

    A cozy living room with classic furniture, featuring a sofa, armchair, and lamps on side tables.

  • Building

    A hotel entrance with signage and landscaped greenery.

  • Bedroom

    A cozy bedroom featuring a neatly made bed and a window with floral curtains, allowing natural light to brighten the room.

  • Trees

    A lush garden with trees and well-maintained bushes.

  • Windows

    A bright lobby area with comfortable seating and large windows.

Regency Care

2120 West Washington, Springfield, IL 62702

For more information about senior living options: (844) 490-3973

3.4 from 14 reviews
5 stars
7
4 stars
2
3 stars
0
2 stars
0
1 stars
5

Skilled Nursing Facility

Overall Review of Regency Care

Pros

  • pro The staff are amazing.
  • pro The facility is wonderful and professional.
  • pro Shana cares about the well-being of residents, staff, and visitors.

Cons

  • pro The facility's communication with families is poor, making it hard to reach their loved ones.
  • pro Staffing appears insufficient, resulting in residents needing help and meals being left unattended or uneaten.
  • pro Care plans are reportedly not followed, and charges are billed for services not received.
  • pro There is neglect in care, including infrequent bathing, urine-soaked linens, cold meals, and inadequate medical equipment, suggesting a lack of rehabilitation-focused care.
  • pro Administration is perceived as lacking compassion and not acting on family concerns.
  • pro There are concerns about COVID-19 outbreak management and testing rules at the facility.

Review

There is a wide range of patient and family experiences shared about Regency Rehab, painting a complex picture of a facility that can feel like a place of genuine care for some and a source of distress for others. Across several reviews, families describe both moments of warmth and professional capability alongside concerns about staffing, communication, and the consistency of care. The stories come from different angles - family members anxious about a loved one's well-being, and observers who have sat with elderly residents during meals and activities - creating a mosaic of impressions rather than a single, uniform verdict.

A recurring theme is the difficulty of staying connected with a loved one who is hospitalized and in rehab far from home. One family member described trying to call twice to check on a mother who had recently undergone hip surgery and pinning hopes on update calls that then "ring and ring" as they are transferred within the facility. The emotional push behind those calls is straightforward: out-of-state relatives want real-time reassurance that their loved one is safe, comfortable, and receiving appropriate care. In these accounts, the request is for clearer, more reliable communication from the facility to families, especially when family members cannot be physically present or reachable by a loved one's cell phone.

Beyond the phone and the frustration of unanswered questions, some reviews recount troubling on-site observations that raise questions about staffing and supervision. One observer visited a weekend scene in which two elderly residents appeared to need assistance during mealtime. At one table, a very elderly woman was being helped with her meal, seemingly supported by another staff member. But at a second table, an elderly man sat alone, with no staff nearby to assist him for an extended period. The observer noted that the man's food ended up on the floor, and he attempted to eat from a juiced glass that had been overturned - an image that underscores concerns about whether residents are being adequately supervised and cared for. The reviewer suggested that such moments may foreshadow broader issues with staffing levels and the sufficiency of round-the-clock care, a fear that is echoed by other families who later describe more severe lapses in care.

In stark contrast to these concerns, other voices offer praise for Regency. One entry simply says, "Amazing staff. Wonderful professional facility," signaling that, for some residents and families, the care environment can be capable, compassionate, and well-run. This juxtaposition - with praise for some staff and sharp critique of others - reflects a facility that may perform well in some units or shifts and poorly in others, or that depends heavily on individual caregivers and managers rather than a consistently applied standard of care.

The most piercing critique comes from a detailed account dated February 26, 2021, in which a family describes an experience that they characterize as horrendous. They allege severe understaffing and a cascade of failures in basic care: baths performed only twice in 16 days, sleep interrupted by urine-soaked linens, meals described as poor in quality and not meeting dietary needs, and cold food in general. They also raise concerns about the quality and reliability of medical equipment, the pervasive lack of compassion and a unified rehabilitative effort, and a troubling disconnect with administration when concerns were raised. In this account, the family warns that unless noticeable improvements in care and compassion are seen, they will consider removing their relative from the facility. This review frames Regency as a place where neglectful or indifferent care is possible and where administrative responsiveness is lacking, ultimately advising against choosing Regency for rehabilitation when recovery and respiratory or muscular rehabilitation are the primary goals.

Amid these high-contrast experiences, there are mentions of specific individuals and moments that add texture to the overall narrative. One note simply affirms that a person named Shana cares about the well-being of residents, staff, and visitors, suggesting that there are staff members who stand out for their commitment and empathy. The same thread of tone appears in a brief, approving line asserting the presence of supportive, caring staff in general. Another short remark points to rumors about an outbreak of COVID-19 at the facility and attributes the situation to perceived weaknesses in testing and infection-control protocols. Taken together, these snippets reinforce the sense that infection control and transparency around health risks have been subjects of concern for some families.

Taken as a whole, the reviews present Regency Rehab as a facility capable of delivering excellent care in some circumstances and failing in others. The most consistent undercurrent is the call for better communication - both with families at a distance and between different parts of the facility - so that loved ones are kept informed about care plans, feeding protocols, medical updates, and any changes in a resident's condition. The stories also highlight a tension between individual caregiving quality and systemic issues such as staff shortages, equipment adequacy, and administrative responsiveness. The mixed sentiment suggests that the experience of Regency Rehab can be highly variable, depending on factors like staffing levels at a given time, the specific care team assigned to a resident, and the vigilance of family members who are monitoring and advocating for their loved ones.

Ultimately, these accounts underscore a universal truth in long-term and rehabilitative care: the safety, dignity, and recovery of residents depend not only on trained professionals but also on consistent communication, adequate staffing, and compassionate attention to individual care plans. Families deserve timely updates, visible follow-through on care plans, and reassurance that their loved ones are not only being fed and medicated but also treated with respect and engaged in a rehabilitation process that aims for real improvement. The voices here - ranging from urgent pleas for better contact with a hospitalized relative to pointed critiques of neglect - serve as a reminder to Regency and similar facilities that clear communication, dependable staffing, and patient-centered care are non-negotiables for trust and quality in recovery settings.

Features

Housing

  • 99 resident community capacity 99 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Capital (3 miles away) Capital (3 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Regency Care in Springfield, IL is an exceptional assisted living community that provides a wide range of amenities and care services to ensure the comfort and well-being of its residents.

With a focus on creating a vibrant and engaging environment, Regency Care offers amenities such as a beauty salon, gaming room, fitness room, small library, and outdoor spaces where residents can relax and enjoy the beautiful surroundings. The community also provides Wi-Fi/high-speed internet access throughout the premises, allowing residents to stay connected with loved ones and pursue their interests online.

To cater to residents' dining preferences, Regency Care offers restaurant-style dining with special dietary restrictions taken into account. The dining room provides an inviting atmosphere for socializing while enjoying delicious meals prepared by the community's talented culinary staff.

In terms of care services, Regency Care ensures that residents have access to 24-hour supervision and assistance with activities of daily living. Trained staff members are available around the clock to provide support with bathing, dressing, transfers, and medication management. The community also offers specialized care programs for those with diabetes or mental wellness needs.

Residents at Regency Care benefit from convenient transportation arrangements for non-medical purposes as well as regular transportation to doctors' appointments. Move-in coordination is provided to assist residents during the transition process.

Engaging activities are an integral part of life at Regency Care. Residents can participate in fitness programs to stay active and maintain their overall health. Planned day trips and resident-run activities offer opportunities for socialization and exploration within the local community.

Regency Care is conveniently located near various amenities including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, hospitals, and transportation options. This ensures easy access to essential services and facilitates an active lifestyle for residents.

At Regency Care in Springfield, IL you'll find a welcoming community that prioritizes the comfort and happiness of its residents while providing top-notch care services in a beautiful and convenient location.

Nearby Places of Interest

Physicians

  • Adarsh A Kumar (0.2 miles)
  • Kumar A MD Frcp Faad (0.2 miles)
  • Bergh-White Opticians (0.5 miles)
  • Jennifer Richards, MD (0.9 miles)
  • Springfield Clinic (0.9 miles)
  • Comprehensive Prosthetics & Orthotics (1 miles)
  • Illinois Retina Center (1.1 miles)

Pharmacies

  • CVS Pharmacy (0.2 miles)
  • County Market (0.4 miles)
  • Walgreens (0.4 miles)
  • Walgreens (0.6 miles)
  • Pill Box Pharmacy (1 miles)
  • Walgreens (1.6 miles)
  • Walgreens (2 miles)

Restaurants

  • McDonald's (0.4 miles)
  • Alexander's Steakhouse (0.6 miles)
  • Monty's Submarines (0.7 miles)
  • Westwoods Lodge Pub & Grill (0.9 miles)
  • Taco Gringo (1.1 miles)
  • Hardee's (1.5 miles)
  • Boone's Saloon (1.8 miles)

Transportation

  • U-Haul Moving & Storage (0.5 miles)
  • Enterprise Rent-A-Car (2.9 miles)

Hospitals

  • Land (0.6 miles)
  • The Regional Cancer Center (2 miles)
  • Fresenius Kidney Care (2.5 miles)

Cafes

  • Brunchfield Cafe (0.9 miles)
  • D&J Cafe (1.8 miles)
  • Pease's at Bunn Gourmet (2.1 miles)
  • Caribou Coffee (2.1 miles)
  • Springfield Carriage Company (2.4 miles)
  • Grab-A-Java (2.6 miles)
  • Oh-Icee (2.6 miles)

Places of Worship

  • West Side Christian Church (1 miles)
  • Union Baptist Church (2.9 miles)

Parks

  • Douglas Park (1.4 miles)
  • Lincoln Home National Historic Site (2.4 miles)
  • Lincoln Park (2.8 miles)
  • Vredenburg Park (3.1 miles)

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