Lieberman Center for Health and Rehabilitation

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Pros

• The ability to set up an iPad for FaceTime provided a temporary means for families to connect with their loved ones during challenging times.
• One CNA was dedicated and provided care to a resident, showcasing her commitment amidst staffing challenges.
• The staff provided communication regarding policies, even if it was not the response the family hoped for.
• The facility has systems in place for family members to voice concerns, allowing them some level of involvement in care discussions.

Cons

• The facility stripped the rights of families and prevented them from saying goodbye to their dying loved ones.
• Staff closed a FaceTime call mid-conversation, disregarding the family's request to reconnect with their grandmother.
• The response from management regarding communication was unacceptably slow and unhelpful during a critical time.
• The overall care provided at the facility was severely lacking, with only one CNA offering support.
• Families were blamed for issues related to inadequate care instead of addressing the staff's shortcomings.
• Residents on public aid, including Medicaid, received noticeably inferior care compared to other residents.
• The decor and environment of the facility were outdated, reminiscent of past decades, contributing to an unwelcoming atmosphere.
• The experience left family members feeling frustrated and helpless in advocating for their loved one's needs.

Review

The reviews reflect a deeply painful and distressing experience that families have endured while trying to care for their loved ones in a nursing facility known as Lieberman. One reviewer poignantly expresses the heartbreak of being unable to say goodbye to a dying grandmother due to COVID-19 restrictions. Although the family was permitted to set up an iPad for a FaceTime call, this precious moment was abruptly interrupted when staff closed the device mid-call. The family’s pleas for the iPad to be reconnected were met with resistance, as they were informed it violated the facility's policy. This lack of empathy during such critical moments underscores a troubling aspect of the institution’s approach toward familial involvement at crucial life stages.

The reviewer articulates their anguish over being barred from comforting their grandmother during her final days, notably on Easter Sunday—her favorite holiday. As they described their despair, it painted a grim picture of institutional bureaucracy overshadowing human compassion at a time when emotional connections are needed the most. They expressed disbelief that they would have to wait until Monday for management feedback about what should be an immediate concern. The overarching sentiment is one of frustration and helplessness in navigating organizational policies that seem indifferent to individual human circumstances.

In another review, a family member shares their profound disappointment after placing someone close to them in Lieberman for full-time nursing care. They lament that this decision has turned out to be one of the worst choices they ever made. Their description of the facility depicts an environment where care appears insufficient; decor reminiscent of decades past does little to address present-day needs and comforts for residents. The claim that only one Certified Nursing Assistant (CNA) provided meaningful attention raises alarm bells about staff availability and quality of care across the board.

Compounding these issues was an apparent culture within Lieberman that deflected accountability away from its employees onto concerned family members whenever complaints arose regarding levels of care provided. Instead of addressing potential deficiencies in service delivery, management reportedly shifted blame onto families who raised concerns, leading them into confrontational dynamics with personnel like the Director of Nursing or other administrative staff members. Such responses reveal not only a defensiveness but also create an unsettling atmosphere where families feel marginalized instead of supported.

Additionally, experiences shared by those reliant on public aid or Medicaid highlight systemic disparities in how care might be rendered based on economic circumstances—a reality further underscored by disparaging comments made by some staff members regarding Medicaid patients’ expectations surrounding quality and attentiveness in care services provided within such facilities. This suggests both an ethical dilemma and deep-seated stigmas affecting patient treatment that warrant serious examination.

Overall, these reviews call attention not just to isolated incidents but potentially signify broader prevalent issues within long-term care facilities like Lieberman—issues concerning inadequate staffing levels, poor responsiveness to patient needs, and insensitivity towards familial involvement during critical times in residents' lives. Families wrestling with these heartbreaking situations are left feeling unsupported by institutions intended for compassionate caregiving; as highlighted emphatically throughout these narratives: if you cherish your loved ones or hold any affection towards them, it may be wise to reconsider placing them under such questionable custodianship.

This area of Skokie, Illinois, offers a variety of amenities and services that would be beneficial for seniors looking to live in the area. There are several Starbucks locations nearby for coffee lovers, as well as pharmacies like Walgreens and CVS for easy access to medications and other health needs. The presence of multiple parks provides opportunities for outdoor recreation and relaxation. Additionally, there are reputable physicians' offices and hospitals within a short distance for medical care. Places of worship offer spiritual support, while diverse dining options cater to various tastes. The proximity to public transportation like the CTA makes getting around convenient, and entertainment options such as the AMC Village Crossing Theatre provide enjoyable leisure activities. Overall, this part of Skokie presents a well-rounded community suitable for senior living.

Cafes

• Starbucks (0.6 miles)
• Starbucks (2 miles)
• Starbucks (2.3 miles)
• Starbucks (2.9 miles)
• Little Beans Cafe (3.3 miles)
• Starbucks (3.4 miles)
• Starbucks (6.8 miles)

Pharmacies

• Walgreens (1.3 miles)
• Walgreens (2 miles)
• Walgreens (2.3 miles)
• Walgreens (2.5 miles)
• Walgreens (3.4 miles)
• Walgreens (3.5 miles)
• CVS Pharmacy (3.6 miles)

Transportation

• CTA-Linden (2.7 miles)
• Cta (4.3 miles)
• CTA Jarvis (4.6 miles)
• Cta (6.1 miles)
• Jefferson Park Bus Terminal (6.2 miles)
• Cta (7.5 miles)
• Cta (8.1 miles)

Parks

• Leahy Park (2.7 miles)
• Dawes Park (3.4 miles)
• Centennial Park (3.4 miles)
• Clarkson Park (3.6 miles)
• Dubkin Park (4.4 miles)
• Warren Park (4.6 miles)
• Horner Park (7 miles)

Physicians

• North Shore Physicians Group (3 miles)
• Resurrection Medical Center Professional Building (6.2 miles)
• Northwestern Memorial Physicians Group (7.8 miles)
• NorthShore Medical Group (8.2 miles)

Places of Worship

• Baha'i House of Worship (3 miles)
• North Shore Congregation Israel (6.5 miles)
• Congregation Solel (7.8 miles)

Restaurants

• Raising Cane's Chicken Fingers (3.3 miles)
• Chick-Fil-A (3.5 miles)
• Glenview Dairy Bar (3.6 miles)
• Wildfire (4.3 miles)
• R Public House (4.6 miles)
• Superdawg Drive-In (4.9 miles)
• Panda Express (4.9 miles)

Hospitals

• Saint Francis Hospital (3.6 miles)
• Swedish Covenant Hospital Cancer Care (6 miles)
• Glenbrook Hospital (6.4 miles)

Theaters

• AMC Village Crossing Theatre (3.6 miles)