Carle Arbour in Savoy, IL

Pros

• Accolade Healthcare of Savoy is described as a caring and compassionate facility offering rehabilitation, long-term care, and memory care.
• The staff genuinely cares about residents and consistently goes above and beyond to support their recovery and comfort.
• Since the ownership change, Jonas and his team have completely changed the culture, bringing more staff, better care, and visible improvements to the facility.
• There is great communication between staff, residents, and families, with staff actively listening and keeping everyone informed.
• The memory care ward is friendly, attentive, and professional, with staff solving issues quickly and maintaining a safe environment.
• The admissions director and memory care director are caring, thoughtful, and thorough in handling details and follow-up.
• The facility is clean, well-maintained, and offers engaging activities that keep residents connected and involved.

Cons

• The standard of care dropped over months, and the resident was moved to a second floor where the smell was awful.
• The neglect led to a near-fatal outcome, with the resident developing sepsis and pneumonia.
• Overall, the facility did not seem to put the tenants' interests first.
• Accolade is described as very unprofessional and in need of closure; the director Jonas is said to be rude and unprofessional.
• Some reviewers say they do not take proper care of patients and that care is unsafe.
• Staffing shortages caused long delays, including a resident waiting about two hours for someone to help with changes.
• Medications were not consistently given, and some clothes were lost or not returned.
• Hospice orders were reportedly not followed, and at least one nurse was hostile toward hospice staff.
• The front desk and communication were insufficient, with information sometimes not provided or calls getting hung up.
• At least one reviewer stated they would not recommend the facility.

Review

Carle Arbour in Savoy is best suited for families seeking strong rehabilitation and memory-care options and who are prepared to actively engage with the administration and frontline staff. When a facility operates with stable staffing and a leadership team that prioritizes physician-aligned care, residents can access reliable therapy services, clear communication, and a coordinated approach to care planning. The recent emphasis on improving culture under Accolade ownership has yielded meaningful gains in responsiveness, family updates, and the overall atmosphere. This is not a facility that thrives on passivity; it rewards families who participate, ask questions, and monitor day-to-day care.

Yet this community demands a careful eye for risk. Alternatives are worth considering for families that cannot tolerate uneven care, chronic staffing pressures, or situations where med passes and bedside care have shown inconsistency. Several reviews recount dramatic lapses - delays in medication administration, rough handling during transfers, and gaps that left loved ones underserved. There are persistent concerns about cleanliness and room maintenance in some cases, as well as the reliability of support during busy shifts. These are not universal experiences, but they are credible enough to warrant diligence before choosing this path.

The strongest positives here - robust rehab capabilities, attentive memory-care staff, and proactive communication - often offset the main drawbacks when the operation is fully staffed and well-led. Therapy teams frequently deliver meaningful progress in physical and occupational rehab, while memory-care staff demonstrate attentiveness and patience in daily routines and problem-solving. Family members repeatedly highlight clear lines of communication, reliable updates, and a willingness to involve families in care decisions. The presence of a well-integrated medical team, including alignment with Carle Clinic practitioners, adds a layer of medical oversight that can be decisive for rehabilitation and chronic-care planning.

Memory-care environments at this campus are notably purposeful. Secure wards, routines that ground residents, and responsive staff who adjust to feedback create a sense of safety and predictability for families of residents with dementia or Alzheimer's. The facility offers practical supports such as a shuttle service for external appointments, online visibility of the billing process, and regular family meetings to review progress. When these elements are functioning, they turn an emotionally charged transition into a more manageable experience for both residents and caregivers. Families consistently praise direct-care teams and the directors who remain approachable and engaged.

There is a clear throughline: leadership matters, and the experience can swing based on who is at the helm and how well staff are supported. Positive reports often credit specific administrators and nursing leadership for stabilizing care, scaling up staff, and implementing improvements after a prior period of neglect or inadequate resourcing. Negative anecdotes point to stubborn gaps in engagement, turnover, and some operational friction that disrupts routine care. For families weighing options, the practical takeaway is to verify current leadership stability, ask pointed questions about staffing levels, and observe the cadence of daily care during a long visit or trial stay.

In short, Carle Arbour/Accolade Savoy represents a credible choice for rehab-focused and memory-care families who will actively participate in the care journey and verify that staffing and leadership are consistently strong. It can be an excellent fit where improvements are visible, communication is transparent, and therapy services are well-coordinated. However, for those who require a guarantee of uninterrupted, high-touch care with minimal risk of staffing-related lapses, it may be prudent to compare alternatives and conduct thorough on-site assessments. The key is to tour with a critical eye, speak with multiple care teams, and insist on observing daily routines across different shifts to ensure the environment truly reflects the best of what Accolade has been able to deliver.

This part of Savoy, Illinois offers a convenient and vibrant community for seniors looking to settle in the area. With amenities such as the Savoy 16 + IMAX theater, nearby pharmacies including Schnucks and CVS Pharmacy, and a variety of dining options like Culver's and Le Peep Restaurant, residents have access to entertainment and essential services within close proximity. Medical facilities such as Carle Surgicenter and presence of healthcare providers like Hitekshya Nepal, MD ensure quality healthcare options are easily accessible. Additionally, the peaceful surroundings of parks like Hessel Park and Robeson Park provide opportunities for outdoor activities and relaxation. Places of worship like St. Matthew Catholic Church offer spiritual support within the community. Overall, this neighborhood in Savoy is a well-rounded area with a diverse range of amenities catering to the needs of seniors looking for a comfortable and convenient living environment.

Theaters

• Savoy 16 + IMAX (0.1 miles)

Pharmacies

• Schnucks (0.3 miles)
• CVS Pharmacy (0.4 miles)
• Mrm (0.9 miles)
• Walgreens (1.4 miles)
• Carle Rx Express Pharmacies (1.8 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.5 miles)

Restaurants

• Triptych Brewing (0.3 miles)
• Culver's (0.9 miles)
• Le Peep Restaurant (0.9 miles)
• Sonic Drive-In (1.1 miles)
• Moe's Southwest Grill (1.2 miles)
• Taco Bell (1.5 miles)
• The Ribeye (1.6 miles)

Physicians

• Sportsvet (0.3 miles)
• Chittick Family Eyecare - Savoy (0.5 miles)
• Hitekshya Nepal, MD (0.7 miles)
• Rejuvenis Medical Spa & Facial (0.7 miles)
• Scott Foster Anderson (0.7 miles)
• Christie Clinic Transformations Medical Weight Loss (1 miles)
• Kenneth G Gilbert MD (1 miles)

Cafes

• Starbucks (1.3 miles)
• Panera Bread (2 miles)
• Curtis Orchard & Pumpkin Patch (2.2 miles)
• Espresso Royale (2.4 miles)
• Kung Fu Tea (2.7 miles)
• Espresso Royale (2.8 miles)
• BrewLab Coffee (2.8 miles)

Places of Worship

• St. Matthew Catholic Church (1.7 miles)
• Windsor Road Christian Church (1.9 miles)
• St Peter's United Church of Christ (2.4 miles)
• Holy Cross Catholic Church (2.8 miles)
• Bible Baptist Church (3.4 miles)

Parks

• Hessel Park (1.9 miles)
• Arboretum (2.2 miles)
• Robeson Park (2.4 miles)
• Blair Park (3.1 miles)
• Zahnd Park (3.2 miles)
• Mattis Park (3.4 miles)

Hospitals

• Carle Surgicenter (1.9 miles)
• McKinley Health Center (2.7 miles)
• The Pavilion Foundation (3 miles)
• ImpactLife (3.2 miles)
• Provena Covenant Medical Center (3.3 miles)
• Presence Covenant Medical Center (3.3 miles)
• OSF Heart of Mary Medical Center (3.3 miles)

Transportation

• Amtrak (3 miles)