Willow Crest Nursing Pavilion

Pros

• The nursing staff at Willow Crest was excellent and responsive to residents' needs, even during busy times.
• The therapy staff worked effectively to help residents regain their mobility quickly.
• The facility maintained a clean environment with fresh linens delivered daily.
• Residents appreciated the ability to choose meal substitutions that suited their preferences.
• A variety of engaging activities were offered, fostering social connections among residents.
• Most CNAs provided wonderful care and support to the residents.
• The overall cleanliness of the facility was consistently praised by multiple reviewers.
• Many residents enjoyed their stay and had positive experiences with the staff and services provided.

Cons

• There were some bad apples among the CNAs who did not provide satisfactory care.
• Some staff members appeared as if they did not want to be at work.
• The menu for meals was rather meager, lacking variety.
• The activities offered could get old fast after staying there for an extended period.
• Residents expressed feelings of wanting to be at home instead of in the facility.

Review

Willow Crest has garnered a variety of reviews from patients and their families, highlighting both the positive aspects and areas for improvement within the facility. Overall, the sentiment surrounding Willow Crest is predominantly favorable, with several reviewers praising the dedicated nursing and therapy staff who play a crucial role in patient care.

One striking point that emerges from multiple accounts is the commendable performance of the nursing staff. A recent patient reflected on their seven-week stay at Willow Crest, noting that despite the busy environment, nurses made a concerted effort to respond to his needs promptly and attentively. The availability of assistance when required made a significant difference in the overall experience. This sentiment was echoed by another reviewer whose mother resided at Willow Crest for an entire year, emphasizing that she received excellent care throughout her stay.

Therapy services also receive high marks across various reviews. The same patient mentioned how quickly they were able to regain mobility thanks to the diligent efforts of the therapy staff. This aspect not only contributed positively to his physical health but also promoted a sense of normalcy during recovery. Such effective rehabilitation is essential for those requiring temporary or long-term assistance, reinforcing why many would recommend Willow Crest as a viable option.

Cleanliness appears to be another strong suit for Willow Crest. Reviewers consistently highlighted that rooms were kept clean, fresh linens were provided daily, and rooms were well maintained throughout their stays. This emphasis on cleanliness contributes greatly to residents' overall comfort and peace of mind—a crucial consideration in any healthcare setting.

Moreover, meal options and activities played an integral role in enriching residents' experiences at Willow Crest. One reviewer appreciated having choices when it came to meals, which added some personal agency during their stay—the ability to substitute preferred items can significantly enhance one's dining experience in such facilities. However, another commenter noted that while there were activities available—such as sing-along groups that foster social connections—some could become repetitive over time, potentially leading to decreased engagement among long-term residents.

While most reviews are overwhelmingly positive regarding staff interactions and facility upkeep, there were mentions of variability in employee attitudes. Some reviewers acknowledged that while many Certified Nursing Assistants (CNAs) did excellent work supporting residents’ needs with kindness and courtesy, there were instances where certain individuals seemed disengaged or lacking motivation. These observations highlight a universal truth: every workplace occasionally faces challenges concerning employee morale; however, consistent support from motivated staff can drastically improve resident experiences.

In conclusion, while no facility is perfect—a sentiment echoed by all reviewers—Willow Crest stands out as a reputable option for those seeking temporary or long-term care solutions. Its combination of attentive nursing care, effective therapy services, rigorous cleanliness standards, meal choices tailored to individual preferences, and engaging activities contribute significantly to its positive reputation among residents and their families alike. Ultimately, prospective patients should consider these insights alongside their unique circumstances when making decisions about healthcare options.

Physicians

• Bluhm Cardiovascular Institute at Northwestern Medicine Valley West Hospital (0.5 miles)
• Northwestern Medicine Valley West Hospital Sleep Health Center (0.5 miles)
• Northwestern Medicine Wound Care Sandwich (0.5 miles)
• Trinity Women's Health Care (0.5 miles)
• Northwestern Medicine Orthopaedics Sandwich (0.5 miles)
• Fox Valley Vein Centers (0.9 miles)
• Valley West Medical Center (3.5 miles)

Pharmacies

• Walgreens (0.5 miles)
• Walgreens (9.2 miles)
• Walgreens (9.2 miles)
• Walgreens (12.5 miles)
• Jewel-Osco Pharmacy (12.6 miles)
• Walgreens (13.6 miles)
• Walgreens (14.8 miles)

Restaurants

• Brother's Restaurant & Lounge (0.6 miles)
• The Little Marketa (4.5 miles)
• The Last Chance S (6.2 miles)
• McDonald's (6.2 miles)
• Cancun Cafe & Mexican Grill (7.6 miles)
• Brown Pub (8.3 miles)
• Salsa Verde (8.6 miles)

Places of Worship

• St Mary's Church (4.4 miles)
• New Life Church (9.1 miles)
• St Patrick's Church (9.5 miles)
• Blessed Sacrament (18 miles)
• Holy Cross Church (19.6 miles)

Parks

• Silver Springs State Park (5.6 miles)
• Jericho Lake Dog Park (12.9 miles)
• Hudson Crossing Park (14 miles)
• Phillips Park (18 miles)
• Cortland Community Park (18.9 miles)
• Waubonsie Lake Park (19.6 miles)
• Wheatland Park (19.8 miles)

Hospitals

• Rush-Copley Oncology (7.9 miles)
• Yorkville Dialysis Center (8.2 miles)
• Kendall Pointe Surgery Center (16.6 miles)
• Provena Mercy Medical Center (18 miles)

Cafes

• Grace (9.2 miles)
• Panera Bread (9.3 miles)
• Sugar Grove Cafe (10.6 miles)
• Panera Bread (15.7 miles)
• Moka North Aurora (18.6 miles)

Theaters

• 34 Drive In Theatre (17 miles)
• Cinemark Tinseltown USA (18.2 miles)

Transportation

• Aurora Transportation Center (17.9 miles)