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3.6 from 27 reviews
5 stars
14
4 stars
4
3 stars
1
2 stars
0
1 stars
8
Overall Review of Sandwich Rehab & Health Care Center
common14 reviews mention this
Caregivers get mixed reviews
Residents and families describe both attentive, professional caregivers and, in some cases, neglectful care.
Some reviewers praise the staff as kind, protective, and professional, saying they took time with residents and listened to family concerns. A few people describe a high caregiver attention level and a home-like feel in daily interactions. Other reviews report serious problems like residents being left unattended for hours, staff not responding to concerns, and poor handling of residents with dementia. Taken together, staffing quality looks inconsistent across experiences.
caveat10 reviews mention this
Cleanliness is a major sticking point
Cleanliness is where reviews most sharply diverge, with multiple accounts of an unpleasant or dirty environment.
Several negative reviews describe strong odors and dirty conditions, including bathrooms and shared areas. Some also connect cleanliness and safety concerns to care quality, such as residents being left unclean or without basic support. On the positive side, a number of reviewers say the facility was clean, well-maintained, and tidy. Even with those brighter notes, the negative cleanliness reports are frequent enough to stand out.
caveat3 reviews mention this
Memory care reviews raise questions
Reviews that mention memory care describe both acceptance during tours and later concerns about fit.
One reviewer said the community offered memory care alongside nursing care during a tour. Other families later describe situations where they believed memory care expectations were not met, including accounts of residents with dementia being left alone and concerns about safety and condition. Because the memory-care suitability is described both ways in the reviews, families may want to verify day-to-day support and supervision expectations for cognitive needs.
common2 reviews mention this
Activities and day structure
Multiple reviews point to scheduled days and resident activities.
Some reviewers mention regular activities and events, including organized resident programming. Another describes a very structured daily routine and people getting meals around set times. These accounts suggest the facility emphasizes day-to-day structure, though individual experiences may vary by unit and staffing.
common2 reviews mention this
Small, homey environment
Reviewers describe a smaller, more home-like setting that can feel less institutional.
A touring review calls the community small and says that size helps create a good atmosphere. Another positive review describes the facility as homey and notes personal time with residents. Together, these impressions align with an environment that some families may find easier to adjust to.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
63 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Physicians
Fox Valley Vein Centers (0.4 miles)
Northwestern Medicine Wound Care Sandwich (0.5 miles)
Bluhm Cardiovascular Institute at Northwestern Medicine Valley West Hospital (0.5 miles)
Northwestern Medicine Valley West Hospital Sleep Health Center (0.5 miles)
Trinity Women's Health Care (0.6 miles)
Northwestern Medicine Orthopaedics Sandwich (0.6 miles)
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