Overall Review of Hillside Nursing & Rehab
caveat
6 reviews mention this
Understaffing harms daily care
Several residents and families describe long waits and missed basic care due to understaffing.
A recurring concern is staffing shortfalls that families say affected responsiveness and day-to-day hygiene. Multiple reviewers describe delays responding to call lights, as well as situations involving delayed bathing or inadequate attention to comfort and cleanliness. Some reviews also describe neglect in dementia-related care needs, including being sent back and forth rather than supported on-site. Even where caregivers are described as trying their best, reviews tie the worst outcomes to management and staffing rather than individual nurses.
common
11 reviews mention this
Caring nurses and CNAs stand out
Many reviews praise nurses and CNAs for being kind, respectful, and attentive to residents.
While complaints about staffing appear in some reviews, a large share of feedback highlights compassionate care from nurses and CNAs. Reviewers describe staff speaking with residents respectfully, making people feel comfortable, and treating them with dignity. Several families also mention supportive management and a welcoming environment where staff help with scheduling and daily needs. Even when others express serious concerns, a few comments still single out specific caregivers as doing what they could.
caveat
3 reviews mention this
Cleanliness swings from dirty to fresh
Cleanliness feedback is mixed, with some reviewers describing dirty conditions while others mention good smells and upkeep.
Some reviews describe the facility as dirty, including reports of inadequate bathing and residents developing infections during their stay. Other reviewers report the building smells good and that they felt welcome during visits. One review mentions the smell positively compared with other nursing homes, which suggests experiences may vary by time or unit. Overall, cleanliness comes through as an inconsistent point in resident and family feedback.
common
3 reviews mention this
Therapy teams are hands on
Physical and therapy support is described as hands-on and encouraging when residents receive it.
Reviewers who were focused on rehabilitation often describe physical therapists as engaged and supportive. One reviewer specifically mentions therapy staff being hands on and working within the residentās restrictions to keep them mobilizing. Another family points to an encouraging, caring therapy team as part of why the experience felt better than expected. In the negative reviews, therapy is also mentioned as part of the daily routine, but staffing and responsiveness concerns are what drive those criticisms.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.