Hillside Nursing & Rehab

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Hillside Nursing & Rehab Hillside Nursing & Rehab Hillside Nursing & Rehab

Hillside Nursing & Rehab

1308 Game Farm Rd, Yorkville, IL 60560

For more information about senior living options: (844) 490-3973

3.5 from 24 reviews
5 stars
15
4 stars
0
3 stars
0
2 stars
1
1 stars
8

Skilled Nursing Facility

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    Overall Review of Hillside Nursing & Rehab

    Pros

    • pro Hillside has awesome caring CNAs and nurses.
    • pro The CNAs and nurses spoke to residents with genuine care and treated them with respect and dignity.
    • pro The therapists were hands-on and did their best to keep residents mobilizing while respecting restrictions.
    • pro Hillside feels like home to families and has a welcoming community.
    • pro A huge thanks goes to everyone there for making Hillside such a wonderful place.
    • pro The staff is friendly and attentive.
    • pro Hillside is a great place to have loved ones taken care of and feels like home.
    • pro The beauty shop offers grooming services, nails, massages, and helps with doctor appointments.
    • pro Angel went above and beyond to help bring a loved one back to Hillside.

    Cons

    • pro The facility is severely understaffed, compromising care for patients.
    • pro Dads were left in urine and feces for hours, with bedsores that were not promptly addressed.
    • pro Call lights went unanswered for long periods, and basic needs like water were not promptly provided.
    • pro One nurse was responsible for 43 residents, indicating dangerous staffing levels.
    • pro The environment was dirty and hygiene was not maintained; patients were not bathed regularly.
    • pro A resident developed infections requiring hospital readmission due to neglect.
    • pro A CNA was described as rough with a resident, and clothes were left twisted in wheelchairs.
    • pro Management was described as horrendous and evasive, with lack of transparency about policies.
    • pro The facility's communication was poor, with long holds and no helpful follow-up.
    • pro Several reviewers advise not to send family members here.

    Review

    Hillside has drawn a wide range of experiences from families and staff, creating a complex picture that blends warmth and concern in almost equal measure. Several reviewers praise the facility for the kindness and dedication of many of its nurses, CNAs, and therapists, while others recount deeply troubling lapses in safety, dignity, and responsiveness. Taken together, the stories form a landscape where moments of genuine care sit side by side with troubling gaps in staffing, communication, and overall quality of care.

    On the positive side, multiple accounts celebrate the compassion and engagement of frontline caregivers. Families describe CNAs and nurses who talk with residents, treat them with respect, and make efforts to keep them comfortable and engaged. A recurring theme is that staff members - especially CNAs and therapists - can be caring, thoughtful, and hands-on, with therapists who work hard to keep residents mobile within their restrictions and to support recovery or maintenance. Some reviewers highlight small but meaningful amenities, such as a beauty shop that offers services like washing, braiding, and grooming, and activities that help residents feel connected to their lives outside the facility. A number of residents and families feel that, when the facility runs well, Hillside provides a welcoming environment where residents can feel "at home" and where staff take pride in their work. One reviewer even notes an Easter egg hunt that was well organized and well received, underscoring the sense of community and activity that can flourish there.

    Yet these positives are tempered by consistently reported concerns that center on staffing, safety, and the day-to-day reliability of care. A number of reviewers describe scenes that today's care standards would judge unacceptable: residents left in soiled clothing or in their own urine or feces because a bedside change was scheduled for later, or because a CNA was occupied with other tasks. Several accounts mention bedsores and hygiene lapses, with residents needing assistance that didn't come promptly and with calls for help that went unanswered for long stretches. There are vivid reports of how delays in care - such as catheter leaks or basic needs like water - led to hospital trips or extended discomfort that families believe could have been prevented with better staffing and responsiveness. In one harrowing example, a family describes their dad sitting in his own waste for hours while a nurse, overwhelmed by a large patient load, tended to others. These stories contribute to a sense that understaffing isn't just an inconvenience; for some residents, it translated into real health risks and degraded dignity.

    Understaffing is a recurring thread that threads through many reviews. Some families describe a ratio that seems out of balance - one nurse overseeing dozens of residents, or a few CNAs trying to cover large shifts - creating delays in response to call lights and in routine needs like bathing, dressing, and toileting. Several comments emphasize that the staffing reality directly affected their loved ones' safety and comfort, with long waits for assistance and inconsistent hygiene practices. The implications are not merely about comfort; they speak to issues of infection risk, skin integrity, and overall well-being. A few reviewers explicitly blame management for not addressing staffing adequately, tying administrative decisions to the daily lived experience of residents.

    Administrative and policy concerns also appear in the feedback. Some reviewers report frustrating experiences with phone communications, including long holds and unanswered messages, which contribute to frustration and a sense that families are left in the dark about their loved ones' status. There are accusations of opacity or reluctance to share official policies, and a few accounts describe management behavior as mismatched with the needs of residents and the staff who care for them. A reviewer who claimed to be a staff member suggested a sharp divide between frontline care and administrative leadership, describing a management culture that complicated the work of those trying to provide compassionate care. These pieces of feedback center on transparency, responsiveness, and the alignment of leadership with the lived realities of a busy nursing home.

    Despite the troubling reports, there are notable exceptions and counterpoints that illustrate a more nuanced picture. One standout positive mention highlights a staff member named Angel, praised for going "above and beyond" to help move a family member back to Hillside after a hospital stay and a previous attempt to place him elsewhere. This kind of behind-the-scenes advocacy demonstrates that individual staff members can have a significant, positive impact on families' confidence and residents' continuity of care. Other reviewers underscore the sense of community created by long-time staff, noting that the facility can feel like a home when management is supportive and the team is cohesive. Some reviewers emphasize the value of a stable, caring, and competent therapy team, as well as the social worker and other behind-the-scenes roles that contribute to a dignified, engaged living environment for residents.

    Taken as a whole, the sentiment about Hillside is mixed and candid. For families evaluating this facility, the stories suggest a need to weigh strong, compassionate care from many caregivers against serious concerns about staffing levels, timely responses to basic needs, and governance around transparency and policy. The experiences shared here encourage prospective visitors to look beyond surface impressions and assess everyday operations: how quickly staff respond to call lights, how consistently residents are cleaned and bathed, how well care plans are communicated, and whether there is stable leadership that prioritizes both patient safety and staff well-being. For some, Hillside offers warmth, connection, and genuine effort from its nurses, CNAs, and therapists; for others, the realities of understaffing and management challenges have overshadowed those moments of care and led to decisions to seek alternatives. The underlying message is clear: outcomes here depend heavily on the day, the staff on duty, and the facility's ongoing commitment to staffing, transparency, and patient-centered care.

    Features

    Housing

    • 79 resident community capacity 79 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Hillside Nursing & Rehab is an assisted living community located in the serene town of Yorkville, IL. Our community provides a comfortable and supportive environment for individuals who require assistance with their daily activities. With two cafes nearby, residents can enjoy delicious meals and socialize with friends and family in a cozy setting.

    For those who enjoy spending time outdoors, there is a beautiful park close to our community where residents can take leisurely strolls, enjoy picnics, or simply bask in the beauty of nature. Additionally, having three pharmacies nearby ensures that residents have convenient access to medications and other healthcare essentials.

    The well-being of our residents is of utmost importance to us, which is why we have four physicians located close by. This allows for prompt medical attention whenever required. Moreover, the presence of two hospitals nearby provides peace of mind to both residents and their families.

    At Hillside Nursing & Rehab, we understand the importance of maintaining an active social life. With 14 restaurants in close proximity, residents have ample opportunities to explore different cuisines and create memorable dining experiences with their loved ones.

    We also value spirituality and offer easy access to three places of worship nearby for those seeking spiritual fulfillment and connection with their faith communities.

    In summary, Hillside Nursing & Rehab offers a warm and caring environment where residents can receive excellent care while enjoying the conveniences that come with its ideal location – from cafes and parks to pharmacies, physicians, restaurants, places of worship, and hospitals.

    Nearby Places of Interest

    Restaurants

    • McDonald's (0.3 miles)
    • Lakeview Grille (0.3 miles)
    • Papa John's Pizza (0.4 miles)
    • Salsa Verde (0.4 miles)
    • Culver's (0.6 miles)
    • Sunfield's Restaurant (0.6 miles)
    • Popeye's Louisiana Kitchen (0.7 miles)

    Physicians

    • Troy Karlsson, MD (0.3 miles)
    • Aishling Obstetrics & Gynecology (0.4 miles)
    • Brenart Eye Clinic (0.5 miles)
    • Nandra Family Practice (4.4 miles)
    • Valley West Medical Center (5.4 miles)
    • Dreyer Medical Clinic (5.6 miles)
    • Fox Valley Vein Centers (8.3 miles)

    Pharmacies

    • Walgreens (0.3 miles)
    • Walgreens (2.6 miles)
    • Jewel-Osco Pharmacy (3.9 miles)
    • Walgreens (5.7 miles)
    • Walgreens (6 miles)
    • Target Pharmacy (7.4 miles)
    • Walgreens (7.9 miles)

    Cafes

    • Grace (0.3 miles)
    • Panera Bread (0.4 miles)
    • Sugar Grove Cafe (7.5 miles)
    • Panera Bread (9.5 miles)
    • Steve Buresh's Cheesecake Store (11.9 miles)
    • Moka North Aurora (11.9 miles)

    Places of Worship

    • St Patrick's Church (0.7 miles)
    • New Life Church (1.2 miles)
    • St Mary's Church (4.8 miles)
    • Blessed Sacrament (11.7 miles)
    • Our Lady of Mercy (11.9 miles)

    Hospitals

    • Yorkville Dialysis Center (0.8 miles)
    • Rush-Copley Oncology (1 miles)
    • Kendall Pointe Surgery Center (8.2 miles)
    • Provena Mercy Medical Center (10.9 miles)

    Parks

    • Silver Springs State Park (4.2 miles)
    • Hudson Crossing Park (5.2 miles)
    • Jericho Lake Dog Park (5.5 miles)
    • Phillips Park (9.7 miles)
    • Wheatland Park (11.1 miles)
    • Waubonsie Lake Park (11.2 miles)
    • Wolf's Crossing Community Park (11.7 miles)

    Transportation

    • Aurora Transportation Center (10.2 miles)

    Theaters

    • Cinemark Tinseltown USA (11.3 miles)

    Frequently Asked Questions

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