Hillside Nursing & Rehab
Save1308 Game Farm Rd, Yorkville, IL 60560
For more information about senior living options: (844) 490-3973
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Hillside has drawn a wide range of experiences from families and staff, creating a complex picture that blends warmth and concern in almost equal measure. Several reviewers praise the facility for the kindness and dedication of many of its nurses, CNAs, and therapists, while others recount deeply troubling lapses in safety, dignity, and responsiveness. Taken together, the stories form a landscape where moments of genuine care sit side by side with troubling gaps in staffing, communication, and overall quality of care.
On the positive side, multiple accounts celebrate the compassion and engagement of frontline caregivers. Families describe CNAs and nurses who talk with residents, treat them with respect, and make efforts to keep them comfortable and engaged. A recurring theme is that staff members - especially CNAs and therapists - can be caring, thoughtful, and hands-on, with therapists who work hard to keep residents mobile within their restrictions and to support recovery or maintenance. Some reviewers highlight small but meaningful amenities, such as a beauty shop that offers services like washing, braiding, and grooming, and activities that help residents feel connected to their lives outside the facility. A number of residents and families feel that, when the facility runs well, Hillside provides a welcoming environment where residents can feel "at home" and where staff take pride in their work. One reviewer even notes an Easter egg hunt that was well organized and well received, underscoring the sense of community and activity that can flourish there.
Yet these positives are tempered by consistently reported concerns that center on staffing, safety, and the day-to-day reliability of care. A number of reviewers describe scenes that today's care standards would judge unacceptable: residents left in soiled clothing or in their own urine or feces because a bedside change was scheduled for later, or because a CNA was occupied with other tasks. Several accounts mention bedsores and hygiene lapses, with residents needing assistance that didn't come promptly and with calls for help that went unanswered for long stretches. There are vivid reports of how delays in care - such as catheter leaks or basic needs like water - led to hospital trips or extended discomfort that families believe could have been prevented with better staffing and responsiveness. In one harrowing example, a family describes their dad sitting in his own waste for hours while a nurse, overwhelmed by a large patient load, tended to others. These stories contribute to a sense that understaffing isn't just an inconvenience; for some residents, it translated into real health risks and degraded dignity.
Understaffing is a recurring thread that threads through many reviews. Some families describe a ratio that seems out of balance - one nurse overseeing dozens of residents, or a few CNAs trying to cover large shifts - creating delays in response to call lights and in routine needs like bathing, dressing, and toileting. Several comments emphasize that the staffing reality directly affected their loved ones' safety and comfort, with long waits for assistance and inconsistent hygiene practices. The implications are not merely about comfort; they speak to issues of infection risk, skin integrity, and overall well-being. A few reviewers explicitly blame management for not addressing staffing adequately, tying administrative decisions to the daily lived experience of residents.
Administrative and policy concerns also appear in the feedback. Some reviewers report frustrating experiences with phone communications, including long holds and unanswered messages, which contribute to frustration and a sense that families are left in the dark about their loved ones' status. There are accusations of opacity or reluctance to share official policies, and a few accounts describe management behavior as mismatched with the needs of residents and the staff who care for them. A reviewer who claimed to be a staff member suggested a sharp divide between frontline care and administrative leadership, describing a management culture that complicated the work of those trying to provide compassionate care. These pieces of feedback center on transparency, responsiveness, and the alignment of leadership with the lived realities of a busy nursing home.
Despite the troubling reports, there are notable exceptions and counterpoints that illustrate a more nuanced picture. One standout positive mention highlights a staff member named Angel, praised for going "above and beyond" to help move a family member back to Hillside after a hospital stay and a previous attempt to place him elsewhere. This kind of behind-the-scenes advocacy demonstrates that individual staff members can have a significant, positive impact on families' confidence and residents' continuity of care. Other reviewers underscore the sense of community created by long-time staff, noting that the facility can feel like a home when management is supportive and the team is cohesive. Some reviewers emphasize the value of a stable, caring, and competent therapy team, as well as the social worker and other behind-the-scenes roles that contribute to a dignified, engaged living environment for residents.
Taken as a whole, the sentiment about Hillside is mixed and candid. For families evaluating this facility, the stories suggest a need to weigh strong, compassionate care from many caregivers against serious concerns about staffing levels, timely responses to basic needs, and governance around transparency and policy. The experiences shared here encourage prospective visitors to look beyond surface impressions and assess everyday operations: how quickly staff respond to call lights, how consistently residents are cleaned and bathed, how well care plans are communicated, and whether there is stable leadership that prioritizes both patient safety and staff well-being. For some, Hillside offers warmth, connection, and genuine effort from its nurses, CNAs, and therapists; for others, the realities of understaffing and management challenges have overshadowed those moments of care and led to decisions to seek alternatives. The underlying message is clear: outcomes here depend heavily on the day, the staff on duty, and the facility's ongoing commitment to staffing, transparency, and patient-centered care.
Hillside Nursing & Rehab is an assisted living community located in the serene town of Yorkville, IL. Our community provides a comfortable and supportive environment for individuals who require assistance with their daily activities. With two cafes nearby, residents can enjoy delicious meals and socialize with friends and family in a cozy setting.
For those who enjoy spending time outdoors, there is a beautiful park close to our community where residents can take leisurely strolls, enjoy picnics, or simply bask in the beauty of nature. Additionally, having three pharmacies nearby ensures that residents have convenient access to medications and other healthcare essentials.
The well-being of our residents is of utmost importance to us, which is why we have four physicians located close by. This allows for prompt medical attention whenever required. Moreover, the presence of two hospitals nearby provides peace of mind to both residents and their families.
At Hillside Nursing & Rehab, we understand the importance of maintaining an active social life. With 14 restaurants in close proximity, residents have ample opportunities to explore different cuisines and create memorable dining experiences with their loved ones.
We also value spirituality and offer easy access to three places of worship nearby for those seeking spiritual fulfillment and connection with their faith communities.
In summary, Hillside Nursing & Rehab offers a warm and caring environment where residents can receive excellent care while enjoying the conveniences that come with its ideal location – from cafes and parks to pharmacies, physicians, restaurants, places of worship, and hospitals.
Hillside Nursing & Rehab is located at 1308 Game Farm Rd, Yorkville, IL 60560 in Kendall County, Illinois
Hillside Nursing & Rehab on seniors.fyi includes 3 photos including images showing interior, dining, decor, bedroom, windows, dining table, and more.
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