Amberwood Care Centre

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  • Interior

    A cozy office space featuring a bookshelf filled with books, a comfortable chair, and natural light coming through the door.

  • Building

    A colonial style building surrounded by trees and shrubs during the daytime.

  • Architecture

    A picturesque view of a building with classical architecture, surrounded by trees and well-maintained landscaping.

  • Trees

    A large building with columns and a sign in front, surrounded by trees and a neatly landscaped area.

  • Dining

    An empty dining area featuring tables and chairs, with a television mounted on the wall.

  • Garden

    A peaceful outdoor seating area surrounded by greenery, perfect for relaxation.

  • Porch

    A beautifully illuminated building with a classic architectural design featuring columns and a porch at night.

  • Wheelchair

    Two elderly individuals seated in a common area, engaging in quiet observation.

Amberwood Care Centre

2313 North Rockton Avenue, Rockford, IL 61103

For more information about senior living options: (844) 490-3973

3.1 from 46 reviews
5 stars
18
4 stars
4
3 stars
3
2 stars
5
1 stars
16

Skilled Nursing Facility

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    Overall Review of Amberwood Care Centre

    Pros

    • pro Amberwood does a phenomenal job with the resources they have to work with.
    • pro The staff have been with Amberwood for years, creating a family atmosphere and caring deeply for the residents.
    • pro There is always a fun activity with prizes.
    • pro Amberwood is collecting candy for residents to hand out to neighborhood children.
    • pro They ROCK.
    • pro Families are happy with the care provided on the Alzheimer's unit.
    • pro The staff are kind and there are always lots of them around.
    • pro They continually redecorate and update the facility.

    Cons

    • pro The facility is described as a joke and the food as garbage.
    • pro Residents have no privacy in their rooms, and some rooms lack basic items like a telephone.
    • pro CNAs are hard to find and staff often do not respond to calls.
    • pro Administration is unresponsive and poorly handles concerns.
    • pro The food is prison-like and nursing staff are lazy.
    • pro The facility is dirty, with mold, holes in walls, and nonfunctional bathtubs.
    • pro There are safety hazards such as cords and exposed wires, with clutter in hallways.
    • pro A COVID outbreak occurred without being disclosed to families.
    • pro Some staff are rude or threaten not to care for patients.
    • pro Memory care is reportedly non-existent and residents lack basic care amenities (call buttons, water access, etc.).

    Review

    Amberwood Care Center is a place that draws mixed and often emotional responses from families and visitors, with some praising it as one of the more veteran-friendly and family-like environments they've encountered, while others recount serious concerns about safety, professionalism, and quality of care. Several reviewers emphasize that Amberwood stands out in its willingness to support veterans and to feel "like a family" thanks to staff who have been with the facility for years and a culture that many describe as compassionate and dedicated. One commenter thanked Amberwood for being an exception for disabled veterans and noted that the center provides nutritious meals (even mentioning the option to order out) and meaningful activities, including a monthly candy drive to hand out to neighborhood children. In these accounts, the staff's commitment, the sense of community, and the opportunities for engagement are highlighted as bright spots, with praise directed at how the team genuinely cares about residents and strives to create a warm atmosphere.

    On the other hand, there are numerous critiques that paint Amberwood in a very different light. Several reviews describe the facility as run-down or poorly maintained, with rooms that feel outdated, overcrowded, or unsafe. Complaints include holes in walls, peeling paint, and bathrooms that are not up to standard. Some reviewers mention mold, clutter in hallways, and equipment issues such as nonfunctional air conditioning during hot weather or televisions and internet that do not work as expected. There are also troubling reports about cleanliness and the handling of supplies, with at least one account alleging dirty diapers in shared showers and a general sense of disarray in the environment. These observations contribute to a picture of a facility where safety and comfort may be compromised, at least from the perspectives of those who experienced them.

    Concerns about care quality and responsiveness appear in several accounts. A number of reviewers accuse the nursing staff of being hard to reach, with call lights that go unanswered for extended periods and a perceived shortage of available nurses or CNAs. In some stories, families describe delays in communication about their loved ones, including questions about care plans or changes in treatment. There are explicit accusations of neglect, including instances where care was described as insufficient or inconsistent, and at least one account alleges a dangerous medication error that could have harmed a resident. The negative experiences extend to the administration and leadership as well; one reviewer singles out a specific administrator as unhelpful and unsupportive, while another accuses a nurse supervisor of making dismissive or threatening remarks toward family members. These perspectives emphasize a perception that management and frontline staff are not always aligned in prioritizing patient safety and responsive care.

    The personnel dynamics and the day-to-day atmosphere within Amberwood are another focal point of contention. Some reviews praise the kindness and dedication of individual CNAs and nurses, noting that staff can be caring, patient, and attentive, especially for residents with memory issues or those on the Alzheimer's unit. They describe moments when staff go above and beyond, offering reassurance, supporting families, and fostering a sense of trust. But other accounts contradict these impressions, alleging that staff can be rude, underpaid, or inconsistent in their care approaches. Allegations include medical staff who appear disengaged or dismissive, and complaints about the overall morale among staff, with some reviewers implying that administrative constraints and low compensation contribute to a challenging work environment. The tension between these voices underscores a complex reality: for some families, Amberwood feels like a trustworthy home where residents are valued; for others, it feels strained, impersonal, or inadequate.

    Several reviews touch on communication and transparency, especially around health events and safety protocols. A recurring theme is the feeling that information does not flow promptly or clearly to families, whether about outbreaks, changes in a resident's condition, or facility issues. There are claims that parental or family concerns are met with defensive or evasive responses, and that administrators may be slow to acknowledge problems or to take decisive corrective action. The sense in some reviews is that when problems arise - whether related to infection control, patient privacy, or room conditions - the facility's response can be reactive rather than proactive, leaving families anxious about their loved ones' well-being and the facility's ability to communicate effectively during challenging times.

    In sum, Amberwood Care Center emerges as a place of strong contrasts. For some families, it is a hospice-like haven within a community setting, marked by compassionate caregivers, meaningful activities, and a supportive environment for veterans and memory care residents. For others, it represents a cautionary tale of outdated facilities, inconsistent staff responsiveness, and concerns about safety, privacy, and administration. The stories collectively suggest that Amberwood's strengths lie in its people - the devoted staff who stay for years and the moments of genuine kindness and engagement - while its weaknesses center on facility upkeep, communication, and leadership challenges that can undermine trust and safety. Prospective families and caregivers would be well advised to visit personally, ask pointed questions about staffing levels, maintenance timetables, infection control practices, and how the center handles emergencies and complaints, and weigh their own priorities against the mixed experiences documented by these reviewers.

    Features

    Housing

    • 135 resident community capacity 135 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Greater Rockford (7 miles away) Greater Rockford (7 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Amberwood Care Centre is a premier assisted living community located in Rockford, IL. With a wide range of amenities and care services, residents can enjoy a comfortable and fulfilling lifestyle.

    The community offers various amenities to cater to residents' needs and preferences. There is a beauty salon on-site for residents to indulge in pampering services. Cable or satellite TV is available in each resident's room for entertainment purposes. Community-operated transportation is provided for easy access to nearby destinations. A computer center allows residents to stay connected with loved ones or pursue their interests online.

    Dining options are abundant at Amberwood Care Centre. Residents can enjoy delicious meals in the dining room with restaurant-style dining experience. Special dietary restrictions are taken into consideration, ensuring that everyone's needs are met.

    To promote an active and healthy lifestyle, the community provides a fitness room and wellness center for physical exercise and mental wellness programs to support overall well-being. Residents can also relax and unwind in the outdoor space or garden.

    Care services at Amberwood Care Centre are top-notch with round-the-clock call system and supervision for peace of mind. Trained staff are available to assist with daily activities such as bathing, dressing, and transfers. Medication management ensures that residents receive their medications on time.

    Residents will never be bored thanks to the abundance of activities available. Concierge services are provided for convenience, while fitness programs keep residents physically active. Planned day trips allow exploration of nearby attractions, while resident-run activities encourage socialization among peers.

    In terms of nearby facilities, there are two cafes, parks, pharmacies, places of worship, hospitals, and restaurants within close proximity to the community. This ensures that residents have easy access to essential services and opportunities for leisure or spiritual fulfillment.

    Overall, Amberwood Care Centre offers a warm and inviting atmosphere where seniors can live comfortably while receiving personalized care and enjoying various amenities and activities tailored to their individual preferences and needs.

    Nearby Places of Interest

    Physicians

    • Mehta, Vikas MD - Rockford Health Systems (0.1 miles)
    • Ronald V. Washak (0.1 miles)
    • Rockford Health Physicians (0.1 miles)
    • Surgical Associates of Northern Illinois (0.1 miles)
    • Deguide Susan J MD Innovamed Internal Medicine Specialists (1 miles)
    • Winnebago County Health Department (1.4 miles)
    • Winnebago County Health and Family Services (1.4 miles)

    Hospitals

    • Javon Bea Hospital-Rockford (0.2 miles)
    • The Bridge Clinic of Rockford (1.6 miles)
    • Fresenius Medical Care (2.3 miles)
    • SwedishAmerican 9th St Center (2.4 miles)
    • Swedish American Employee (2.4 miles)
    • OSF Saint Anthony Medical Center (4.9 miles)

    Restaurants

    • Taco Bell (0.6 miles)
    • Latham Tap (0.7 miles)
    • Dari Fair (0.9 miles)
    • Mulligans (1 miles)
    • Olympic Tavern (1 miles)
    • Central Park Tap (1.1 miles)
    • Doughboys Donuts (1.4 miles)

    Pharmacies

    • Genoa A Qol Healthcare Company Pharmacy (1 miles)
    • Walgreens (1.4 miles)
    • Walmart Pharmacy (1.5 miles)
    • Crusaders Clinic Pharmacy (1.6 miles)
    • Crusaders Central Clinic Association (1.6 miles)
    • Walgreens (2.3 miles)
    • Genoa Healthcare (2.4 miles)

    Parks

    • Anderson Japanese Gardens (2 miles)
    • Levings Park, lake, and Standfield Beach (3.2 miles)

    Places of Worship

    • West Rockford Community Church (3.4 miles)
    • North Park Church of Christ (3.7 miles)
    • Harlem Road Church Of Christ (4.1 miles)
    • Church of Christ (4.9 miles)

    Cafes

    • Starbucks (3.4 miles)
    • The Baking Grounds North (4.4 miles)

    Frequently Asked Questions

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