1225 South Ewing Drive, Pontiac, IL 61764
For more information about senior living options: (844) 490-3973
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They can't determine what type of nursing home it is because no one answers the phone or returns calls. They found staff unresponsive after leaving a message, with no callbacks. They gave a one-star rating due to the persistent difficulty in contacting anyone. They spent three days trying to reach someone and couldn't.Trying to pin down what type of facility this place is proves to be an impossible task for anyone who wants clear information. The fundamental problem is not just a single missed message or an occasional busy line; it's a consistent pattern of unresponsiveness that leaves potential residents and their families in the dark. When you're evaluating a nursing home, understanding the kind of care offered and the services provided is essential, yet the lack of transparent communication makes this nearly unattainable. Without reliable details about whether the facility is skilled nursing, assisted living, memory care, or something else, you're left with more questions than answers and a growing sense of unease about what you might be getting into if you were to rely on that place for care.
What stands out most in this experience is the near impossibility of reaching someone who can provide information or guidance. The phone rings without ever being answered, and messages left behind do not elicit a return call or any form of follow-up. The disappointment is not merely about an inconvenience; it's about a trusted system failing at its most basic function - effective communication. When families are trying to make one of the most consequential decisions of their lives, they need a responsive point of contact. They need to know who to call, who to speak with, and how to get reliable answers in a timely fashion. The absence of that basic responsiveness creates a climate of doubt and hesitation that can cloud judgment and delay important decisions about care.
The duration of the problem compounds the frustration: three days of attempting to connect, with no success. Three days is more than enough time to secure a straightforward answer or at least establish a clear line of communication, yet that didn't happen here. The persistence of this issue over multiple days suggests a systemic shortfall rather than an isolated incident. It makes you question not only the current ability to answer a simple inquiry but also the broader capacity of the facility to manage its operations in a way that respects prospective residents and their families. In such a setting, the lack of a reliable return call can be interpreted as indicative of deeper organizational challenges.
Given these circumstances, it's understandable why this experience leads to a harsh rating. A one-star assessment is not just about a single negative moment; it reflects an overall impression formed from repeated failed attempts to connect and obtain essential information. When the first impression you form about a nursing home is shaped by silence on the other end of the line, it's hard not to question the facility's commitment to communication, transparency, and accountability. Rating systems exist for a reason: they help convey a consumer's experience in a way that can guide others in similar situations. In this case, the star rating communicates a warning about the reliability of contact and the ability to access reliable information.
This kind of feedback is important not only for potential residents and their families but also for the facility itself. Clear and consistent communication is a cornerstone of quality care in elder services. When families cannot obtain information, they may draw incorrect conclusions about the level of care, services offered, or even the facility's reliability. The absence of timely responses can overshadow any positive attributes the facility might have and can create lasting doubts about its operational effectiveness. For a setting tasked with caring for vulnerable individuals, such doubts can be particularly detrimental, affecting trust and willingness to engage in future conversations about care options.
For anyone evaluating this nursing home, the experience described here underscores several practical takeaways. First, aim to verify not only what services are offered but how easily you can reach staff who can explain them. If phone contact is regularly unreachable, seek alternative methods of communication - email, patient liaison lines, or scheduled tours - that can provide a more reliable forum for obtaining information. Second, check publicly available resources such as state health department inspections, licensing records, and third-party reviews to gauge overall performance, responsiveness, and care standards. A good facility typically has clear avenues for inquiries and a track record of timely explanations about its services and residency options. Third, consider whether the facility presents a transparent profile of itself online, including staff credentials, daily routines, and care philosophies. When a place is difficult to contact, it's a red flag that deserves careful attention and further investigation before making any commitments.
Ultimately, the experience described paints a vivid picture of frustration rooted in a basic expectation: that communication with a potential care provider should be straightforward, prompt, and respectful of the family's need for information. The inability to determine the type of facility or to reach anyone who can explain it, paired with several days of unreturned messages, culminates in a cautious and wary impression. For those seeking a nursing home, this narrative serves as a reminder to prioritize accessibility and responsiveness as essential criteria in the decision-making process. It also highlights the responsibility of care facilities to ensure that outreach channels are reliable and that families are treated with the courtesy and clarity they deserve when placing their loved ones in their care.
90 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Good Samaritan - Pontiac, located in Pontiac, IL, is an assisted living community that offers a range of amenities and care services to meet the needs of its residents. The community prides itself on providing a comfortable and welcoming environment for individuals who require assistance with daily activities but still want to maintain their independence.
Residents will find a variety of amenities to enjoy at Good Samaritan - Pontiac. These include a beauty salon for personal grooming needs, cable or satellite TV for entertainment, and a computer center for staying connected with loved ones. There is also a fitness room for those who want to stay active, as well as a gaming room for socializing and relaxation. Outdoor spaces and gardens offer opportunities for fresh air and tranquility.
The community provides fully furnished apartments with private bathrooms and kitchenettes, ensuring residents have the space they need to feel at home. Housekeeping services are available to help maintain cleanliness and tidiness. Meals are served restaurant-style in the dining room, accommodating special dietary restrictions when needed.
Good Samaritan - Pontiac offers various care services to support residents' daily needs. A 24-hour call system ensures assistance is always available when required, while 24-hour supervision provides peace of mind. Trained staff can assist with bathing, dressing, and transfers, promoting independence in these tasks while offering necessary support. Medication management and diabetes diets are provided to ensure resident health is closely monitored.
The community also prioritizes residents' mental wellness through its mental wellness program and regular activities designed to engage and stimulate the mind. Special dietary restrictions can be accommodated during meal preparation and service.
In addition to amenities and care services, Good Samaritan - Pontiac offers various opportunities for socialization and engagement. Concierge services are available to provide assistance with scheduling appointments or finding local resources. Fitness programs promote physical well-being, while planned day trips allow residents to explore nearby attractions. Resident-run activities encourage social interaction, and scheduled daily activities provide structured and engaging opportunities for residents to participate in.
Good Samaritan - Pontiac benefits from its convenient location, with parks, pharmacies, physicians, restaurants, places of worship, and hospitals all nearby. Transportation arrangements can be made for non-medical needs as well as essential doctor's appointments.
Overall, the Good Samaritan - Pontiac assisted living community strives to create a comfortable and nurturing environment where residents can maintain their independence while receiving personalized care and support.
Good Samaritan - Pontiac is located at 1225 South Ewing Drive, Pontiac, IL 61764 in Livingston County, Illinois
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