Home Helpers

Pros

• They are professional, caring and attentive to her needs.
• They provide helpful suggestions to make life easier and more fulfilling for the family and the person they care for.
• The Aides were professional, friendly, and great with their mom.
• They went above and beyond with what they were asked to do.
• The staff was reliable and showed up on time.
• They not only took care of mom in a loving fashion with her needs first, but also cleaned house and did dishes and laundry.
• Home Helpers cared for both of their parents and did an exceptional job - responsive, flexible and reliable.
• They went out of their way to provide individualized care when they needed it most.
• Home Helpers Home Care provided excellent service from the very start.
• The care provider they matched for my father could not have been a better fit.

Cons

• The reviewer claimed the woman who runs the place cannot read and literally missed half a page of important documentation.
• The reviewer warned that not reading documents correctly can lead to serious mistakes, including overdoses, accidents, and death.
• The reviewer advised readers to consider better options if they can afford to.
• The reviewer stated they dodged a bullet by walking away from the place after discovering a huge and dangerous mistake.
• The reviewer said they would not work with the company due to unprofessionalism and would not trust them with care.
• The reviewer criticized the company's response, alleging that staff cannot read a simple document and that people should be very concerned.

Review

Families relying on Home Helpers Home Care in the Peoria and Pekin area report a consistent pattern of compassionate, capable in-home support that often extends beyond standard caregiving duties. One family described their aunt in a Pekin memory care setting as thriving under a team that is professional, caring, and attentive to her changing needs. They noted that the caregivers not only attend to her daily care but also offer thoughtful suggestions designed to make life easier and more fulfilling for both the resident and the family. The ongoing communication reassured them, with caregivers posting updates from each visit that helped family members feel connected and involved even when they couldn't be there in person.

Another family shared a similarly glowing account of their experience, highlighting that the aides were consistently professional and friendly, and that they demonstrated a genuine warmth with their mom. They emphasized that the staff were reliable, always arriving on time, and that the caregivers went above and beyond what was asked, a level of effort that made a lasting impression and led the family to say they would not hesitate to call on Home Helpers again if the need arose.

There was a heartfelt, late-post testament to the breadth of the service. This family's mother had dementia, and Home Helpers stepped in to monitor her during the day while the caregiver worked. In addition to personal care, the team conducted safety checks on the home and assessed layout considerations to reduce risk. The staff's punctuality was noted as a constant, and their work extended beyond caregiving to housekeeping tasks - cleaning, dishes, and laundry. In a matter of weeks, the caregivers became like an extended family, offering not only practical support but also guidance and encouragement to the caregiver. The appreciation for short-notice help and reliable presence was profound.

A separate set of reviews described a robust and adaptable approach to caregiving. Home Helpers was praised for caring for both parents in a family, delivering responsive and flexible service. The caregivers were commended for providing individualized care when it mattered most, with families expressing deep gratitude and a strong recommendation for others in need of similar services. The ability to meet a range of needs - from daily routines to more complex arrangements - left families feeling that their loved ones were in capable hands.

Other testimonials highlighted the practical, everyday support that can make a big difference. One family noted that Home Helpers assisted their brother with a variety of tasks, including laundry, groceries, and appointment coordination. The team even arranged last-minute rides to doctor visits, a contribution that brought a real sense of peace of mind to both the narrator and their brother. Another concise but meaningful endorsement described the staff as professional, very helpful, and caring, underscoring the overall trust placed in the company.

In Peoria, one grateful family singled out a caregiver named Mikayla, thanking her for her willingness to help with their mother in assisted living and memory care. They described Mikayla as polite, friendly, and attentive, expressing sincere appreciation for everything she did. This personal note reflected a broader theme in the reviews: caregivers who foster genuine, respectful connections with both clients and their families.

Not every review, however, was without caution. A strongly worded negative post warned readers to be wary of the organization, alleging that the woman who runs the place cannot read and has missed a significant portion of important documentation. The reviewer suggested that such oversights could lead to dangerous mistakes, up to and including overdoses or worse, and urged potential clients to explore better options if possible. An update to that critique amplified the concern, claiming that missing an entire section of a document was treated with even greater seriousness, accusing the company of unprofessionalism and of deflecting from the core issue. The reviewer emphasized the importance of reading ability and questioned the reliability of internal processes, noting that caregivers and internal systems originate from the same company.

Despite the strongly negative experience from one source, other reviewers continued to praise the company's strengths. Several posts described truly excellent caregivers who were highly professional. One account highlighted the urgency and effectiveness of overnight care, noting that Home Helpers provided a same-day solution to an immediate need for an elderly mother. The caregiver assigned to stay with the mother was described as excellent and genuinely caring, with the mother forming an affectionate bond with her new helper.

Another particularly positive testimonial focused on the initial contact. The person recounted an initial inquiry with a staff member named Joshua, describing the interaction as genuine, comfortable, and free from a high-pressure sales pitch. Joshua was credited with understanding the family's concerns and with being willing to work through a stressful situation. The caregiver matched to the father was described as an ideal fit for the household, demonstrating compassion and making everyone in the home feel at ease, despite the "stranger" status of the caregiver in a familiar environment. The reviewer called the caregiver a true blessing and extended a heartfelt recommendation for in-home care.

Taken together, these reviews paint a nuanced portrait of Home Helpers Home Care in central Illinois. The majority of feedback centers on dependable, compassionate care delivered by well-trained aides who communicate openly with families and tailor their support to individual needs. Families repeatedly highlight punctuality, a willingness to go beyond basic duties, and a capacity to support caregivers with practical advice and emotional reassurance. Yet there is also a warning from at least one perspective about oversight and documentation practices, reminding prospective clients to weigh all experiences and perform their own due diligence. Overall, for many families, Home Helpers represents a reliable, empathetic partner in caring for loved ones at home, capable of delivering both practical assistance and meaningful companionship when it matters most.

Places of Worship

• Wolfe James O Rev (4.4 miles)
• First Christian Church (4.4 miles)
• Truth Tabernacle (5.1 miles)
• First United Methodist Church (5.5 miles)
• Vermilion River Dist United (5.6 miles)
• First Lutheran Church (5.7 miles)
• McDowell Methodist Church (6 miles)

Parks

• Jaycee Park (4.7 miles)
• Chautauqua Park (5.4 miles)
• Humiston Riverside Park (5.7 miles)
• Fell Park (5.8 miles)
• Pontiac Rec Plex (6.4 miles)
• Threshermanns Park (6.6 miles)
• Livingston County 4-H Park (7.1 miles)

Physicians

• Mid Illinois Hematology & Oncology Associates (5.2 miles)
• Osf Medical Group (5.5 miles)
• John Joni Saint MD (5.6 miles)
• Fisher-Swale-Nicholson Eye Center (5.9 miles)
• James Mccriskin MD (7 miles)
• Samir Shah MD (7 miles)
• Dory Jarzabkowski MD (7 miles)

Hospitals

• Saint James Hospital (5.3 miles)
• Renal Care Group (6 miles)
• OSF Saint James - John W. Albrecht Medical Center (8.2 miles)
• Saint James Hospital (8.2 miles)
• William Fox Developmental Center (13.9 miles)
• Heritage Manor (14 miles)

Restaurants

• DeLongs Casual Dining & Spirits (5.6 miles)
• Scotty's Place (5.6 miles)
• Elliott's Corner Junction (5.9 miles)
• La Mex (5.9 miles)
• Rentz's Tap & Dining (6.5 miles)
• Charley's Grilled Subs (6.6 miles)
• GD’s Saloon (6.6 miles)

Transportation

• Pontiac Station (5.9 miles)
• Dwight Station (13.8 miles)
• U-Haul (14.3 miles)

Pharmacies

• Walgreens (6.4 miles)
• CVS Pharmacy (6.6 miles)
• Sartoris Super Drugs (6.6 miles)
• Sav-Mor Pharmacy & Gift Shop (11.2 miles)
• Fairbury Pharmacy (11.4 miles)
• CVS Pharmacy (11.4 miles)
• Doc's Drugs (11.4 miles)

Cafes

• Crossroads Cafe (15.3 miles)