Park Pointe Healthcare & Rehab

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Park Pointe Healthcare & Rehab Park Pointe Healthcare & Rehab

Park Pointe Healthcare & Rehab

1223 Edgewater, Morris, IL 60450

For more information about senior living options: (844) 490-3973

2.9 from 22 reviews
5 stars
10
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Skilled Nursing Facility

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    Overall Review of Park Pointe Healthcare & Rehab

    Pros

    • pro The staff were very caring and professional.
    • pro The CNAs and nurses treated residents with care and respect.
    • pro The facility was clean and odor-free.
    • pro The administrator, Susan Day, was consistently available to help when staff were short-handed.
    • pro Most of the staff were great and caring.
    • pro The facility was regarded as by far the best among several nursing facilities.

    Cons

    • pro The facility is disgusting with inedible food and a lack of cleaning.
    • pro Residents are left sitting for hours with no one checking on them.
    • pro There is poop on the floors and all over the bathroom.
    • pro Many employees are ignorant and unprofessional.
    • pro The facility earns zero stars.
    • pro The doctor did not read the patient's bloodwork, delaying care and risking infection.
    • pro Some staff have attitudes that degrade patients.
    • pro The staff were described as horrible, uncaring, and useless toward residents.
    • pro Care coordination is poor, and essential supplies (e.g., blood pressure cuffs and a crash cart) are not provided.
    • pro The nurses are overworked and understaffed.
    • pro CNAs are too busy on their phones (and some vape) to help residents, and administration does nothing about it.
    • pro A patient waited almost two hours for help after arrival, in substantial pain, due to delayed medications.

    Review

    The collection of experiences shared about this nursing facility paints a picture of a place that inspires strong emotions, ranging from despair to rare moments of genuine care. A steady thread runs through many reviews: concerns about cleanliness, feeding, and the basic comfort and safety of residents, punctuated by moments when staff showed real warmth and professionalism. Several families volunteered that the environment could feel chaotic and disheartening, with sensory memories of unsanitary conditions and disorganized care casting a long shadow over the days spent there. The most piercing claims are about feces on floors and in bathrooms, dishes and meals that were described as inedible, and a sense that some employees behaved with ignorance or indifference toward the residents. These accounts culminate in expressions of alarm and frustration, with calls for accountability and even warnings to others considering this facility.

    Amid the chorus of criticism, there are others who acknowledge the broader challenges faced in healthcare facilities: staffing shortages, long shifts, and modest pay. Yet even within that context, these reviewers emphasize the human reward - the smiles of residents and the idea that the place can feel like a home in a way that matters. One reviewer stresses that the facility, while imperfect, shows the importance of remembering the "home" aspect of nursing care. In this more tempered view, the place is described as clean, and the need for more nursing staff is highlighted as a universal issue in healthcare. The sentiment here is not denial of problems but an insistence on recognizing the humanity of both residents and caregivers in a difficult system.

    Medical care and oversight emerge as a particularly fraught area. Several complaints center on failures to act on important medical information or to coordinate care effectively. One reviewer recounts that a doctor failed to read bloodwork, even after multiple tests showed concerning changes in white and red blood cell counts, leading to an infection severe enough to require emergency care. The critique goes beyond isolated incidents, noting an attitude among some staff that degrades the patient and underscoring the necessity for family advocacy to keep loved ones safe. These stories lay bare a troubling tension between the daily realities of running a facility and the high stakes of medical decision-making for vulnerable residents.

    In one of the most devastating narratives, a family describes their mother's experience as tragically mishandled. After placement, the mother endured three emergency room visits in a short span, including a fall where a mat was forgotten and she landed on her head, resulting in significant bruising. The family paints a stark image: a patient who deteriorated quickly, and a staff culture described as horrible, uncaring, and useless. The witness to this decline notes that only one nurse showed genuine compassion on the day she passed, and that condolences or any outreach from the facility were absent. The review ends with a searing verdict: the place felt cold and inhumane, a "DUMP" to its critics, and a stark warning to others.

    Practical gaps and safety concerns also surface in other narratives. Poor coordination of care, missing essential supplies like blood pressure cuffs and even a crash cart, and an overburdened nursing staff paint a picture of a system stretched thin. Complaints about CNAs being too busy to respond promptly - sometimes seen on their phones or vaping near the station - underscore frustrations with day-to-day responsiveness. Administrative shortcomings are a recurring theme as well, with some reviewers feeling that management did not address these issues adequately, even when confronted with clear patterns of neglect or delay. Taken together, these accounts sketch a facility trying to function under pressure while sometimes failing to deliver timely, safe, and compassionate care.

    There are nonetheless voices that offer a more positive counterpoint. One reviewer who spent three months rehabilitating there described the staff as largely great and caring, even while acknowledging the overarching reality of being often understaffed. The administrator, specifically identified as Susan Day, is singled out for showing up to help when the team was short-handed, giving some reassurance that leadership can make a meaningful difference in the patient and family experience. For this individual, if there were a future need for care, the same facility would be a preferred choice, illustrating that even within a landscape of mixed reviews, dependable acts of support can leave a lasting, favorable impression.

    Even within the most divergent experiences, there are moments of professional competence and everyday courtesy. Some reviews praise the care provided by CNAs and nurses, noting that those caregivers treated a family member with respect and attentiveness. In addition, parts of the facility are described as clean and odor-free, and the business office is sometimes portrayed as professional and polite. Yet these positives sit alongside harsher assessments of the office staff's behavior, with some reviewers characterizing certain administrative employees as rude or arrogant. The inconsistency between the commendations and criticisms points to a facility whose quality seems to fluctuate depending on who is providing care, who is on shift, and perhaps which department a family interacts with on any given day.

    Features

    Housing

    • 142 resident community capacity 142 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Park Pointe Healthcare & Rehab in Morris, IL is a vibrant assisted living community that offers a range of amenities and care services to enhance the quality of life for its residents. Situated in a peaceful location, this community provides a comfortable and welcoming environment for seniors looking for support with their daily activities.

    The amenities at Park Pointe include a beauty salon, allowing residents to feel pampered and maintain their personal grooming needs. With cable or satellite TV available in each room, residents can enjoy their favorite shows and stay connected to the outside world. The community also operates transportation services for scheduled outings and appointments, ensuring that residents have access to everything they need.

    For those who enjoy staying connected online or need access to computers, there is a computer center equipped with Wi-Fi/high-speed internet. The dining room offers restaurant-style dining experiences where residents can savor delicious meals prepared by the skilled culinary team. Dietary restrictions are taken into account to meet individual needs.

    To promote physical well-being, Park Pointe features a fitness room where residents can engage in exercise programs tailored to their abilities. There is also an outdoor space and garden area that provides opportunities for relaxation and enjoying nature. For leisure activities, the gaming room offers entertainment options.

    Residents can take advantage of housekeeping services to ensure that their living spaces remain tidy and comfortable. Move-in coordination assistance is provided as well, making the transition into the community seamless. Private bathrooms in each apartment offer convenience and privacy.

    Care services at Park Pointe include 24-hour call system availability for emergencies, as well as 24-hour supervision to ensure the safety of all residents. Assistance with daily living activities such as bathing, dressing, and transfers is readily available. Medication management helps ensure that residents receive their medications on time.

    The mental wellness program focuses on promoting emotional well-being among residents through various activities and therapies. Special dietary restrictions are accommodated in meal preparation and service at mealtimes. Transportation arrangements are made for non-medical needs and transportation to doctors' appointments.

    Park Pointe also offers a range of activities and programs to keep residents engaged and entertained. Concierge services are available to assist with various needs, while fitness programs encourage physical activity. Planned day trips and resident-run activities provide opportunities for socialization and exploration. Scheduled daily activities ensure that there is always something fun happening within the community.

    With cafes, parks, pharmacies, physicians, restaurants, and hospitals all conveniently located nearby, residents have easy access to additional amenities and healthcare facilities outside of the community.

    Overall, Park Pointe Healthcare & Rehab in Morris, IL is an exceptional assisted living community that provides comprehensive care services, a wide array of amenities, and a vibrant atmosphere where seniors can thrive.

    Nearby Places of Interest

    Physicians

    • Allen Medical Center (0.2 miles)
    • David L Mc Fadden MD (0.3 miles)
    • Morris Community Sleep Center (0.3 miles)
    • Morris Regional Cancer Center - Joliet Oncology Hematology Associates (0.3 miles)
    • Morris Dermatology (0.3 miles)
    • Morris Healthcare Center of Morris Hospital - Lakewood Drive (0.3 miles)
    • Morris Nephrology Associates (0.4 miles)

    Pharmacies

    • Morris Pharmacy (0.3 miles)
    • Jewel-Osco Pharmacy (1.2 miles)
    • Walgreens (1.3 miles)
    • American Drug Stores (9.7 miles)
    • Walgreens (9.8 miles)
    • Doc's Drugs (10.1 miles)
    • Channahon Ranch Pharmacy (13.1 miles)

    Hospitals

    • Silver Cross Renal Center (0.4 miles)

    Parks

    • Lions Park (0.9 miles)
    • LST Memorial Boat Launch (9.4 miles)
    • Deer Path Park (10.6 miles)
    • Summerfield Of Minooka Playground (11.6 miles)
    • Four Rivers Environmental Education Center/McKinley Woods Preserve - Kerry Sheridan Grove (12.1 miles)
    • John C Knudson Park (13.8 miles)
    • La Salle Lake State Wildlife (14.1 miles)

    Restaurants

    • Carson Tap House (1.2 miles)
    • 312 & The Red Room Lounge (1.3 miles)
    • McDonald's (1.3 miles)
    • Sherwood Oaks (1.3 miles)
    • Burger King (1.5 miles)
    • Wendy's (1.6 miles)
    • Culver's (1.6 miles)

    Cafes

    • Rozella's Garden Bistro (1.3 miles)
    • Starbucks (18.8 miles)

    Places of Worship

    • Mazon United Methodist Church (9 miles)
    • Seneca Assembly of God (9.3 miles)
    • Verona United Methodist Church (10.8 miles)
    • Saint Marys Catholic Church (11 miles)
    • Minooka United Methodist Church (11.3 miles)
    • Minooka Bible Church (11.5 miles)
    • First Baptist Church of Channahon (13.5 miles)

    Transportation

    • Csx Transportation (9.1 miles)
    • Union Pacific Global 4 (18.5 miles)
    • U-Haul (18.7 miles)

    Frequently Asked Questions

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