Oak Brook Care

Pros

• The facility is clean and well-maintained, providing a pleasant environment for residents.
• The staff members are generally friendly and helpful, striving to meet the needs of the residents.
• The rehabilitation services, particularly physical and occupational therapy, receive high praise for their effectiveness and the positive results achieved.
• The community offers various activities to keep residents engaged and stimulated.
• Many residents appreciate the comfortable private rooms and well-designed amenities, such as outdoor terraces and a library.
• Family members commend the facility's proximity, making it convenient for visits and support.

Cons

• The decor is very tired, and the skilled nursing area is not staffed well.
• It took 40 minutes for a call bell to be answered.
• Some staff are good, but most are far from it, with nurses primarily focused on passing out pills without providing adequate care.
• Residents can expect long wait times for aides to respond to their needs, often exceeding half an hour.
• There have been complaints of neglect when family members are not present, leading to unresolved issues such as patients being left in wet diapers.
• Communication within the facility is poor, with a lack of clear coordination among staff regarding patient care and updates.
• Items belonging to residents, such as clothing and wheelchairs, have been reported lost or mismanaged during discharge processes.
• The facility has received negative feedback regarding management's responsiveness to complaints and overall support for both patients and families.
• The food quality has been described as fair at best, lacking flavor and freshness.
• Physical therapy staff were reported to have acted against medical orders from physicians, raising concerns about the quality of rehabilitation services provided.

Review

Oakbrook Healthcare Centre has garnered a variety of opinions from families seeking rehabilitative and long-term care for their loved ones. For many, the facility serves as a place where elderly relatives receive essential rehabilitation services after hospital stays. Reviews highlight both commendable attributes and significant shortcomings that paint a complex picture of life within the center.

Several reviewers appreciate the cleanliness of Oakbrook, noting that it does not have unpleasant odors typical of some nursing homes. The facility is well-organized in terms of amenities, featuring a library, an outdoor terrace, and spaces for families to gather and spend time with residents. Additionally, resident care appears to benefit from specialized consultations—medical specialists provide expert oversight rather than burdening general staff with complex medical tasks. Many experiences consistently reflect that both patients and their families find the staff helpful and friendly when direct interaction occurs.

However, staffing challenges are pervasive issues reported by many reviewers. There is a consensus that understaffing is a common problem across the facility's operations; some family members experienced excessively long wait times for aides to respond to call lights—sometimes taking up to 40 minutes. While there is acknowledgment of staff efforts to meet residents' needs despite these limitations, the constant rotation of personnel can make it frustrating for families who desire consistent points of contact for updates on their loved ones' progress.

Moreover, communication within the institution seems lacking. Many reviews mention that there isn’t an assigned primary caregiver or point person who can reliably provide progress updates about residents’ conditions and care plans. This disconnect was seen not only as inconvenient but also as detrimental to care coordination—a sentiment echoed by different reviewers who had similar frustrations in other facilities. Families often felt disillusioned when they noticed discrepancies between expectations set during admission and actual care received after placement.

Therapeutic services seem to be one aspect where Oakbrook shines despite the broader operational issues noted by families. Physical therapy and occupational therapy sessions received praise for fostering substantial recovery in patients, particularly those recuperating from strokes or hip fractures. One family shared a positive experience witnessing remarkable improvements in mobility and speech abilities after just two weeks in rehab—testament perhaps to the effectiveness of rehabilitation professionals on site despite flaws elsewhere in patient management.

On the flip side, several reviews expose alarming resistance among administrative staff regarding how complaints are handled. Reports suggest that administrators were unresponsive to expressed concerns about neglect or poor service quality; this leaves families feeling helpless when they notice lapses in caregiving standards during visits outside regular hours. Some patrons report having to take matters into their own hands multiple times—illustrating an underlying culture that can become accustomed to mediocrity at critical times when vulnerable patients require attentive support.

Finally, while Oakbrook Healthcare Centre does offer housing options catered toward individuals on public assistance, high costs associated with private rooms may present barriers for some families considering it as an option worth exploring further versus alternative facilities nearby. Overall sentiment appears divided: while its clean environment and effective therapeutic services win favor among some families navigating tough situations involving rehabilitation needs, larger systemic issues related to staffing levels, communication breakdowns, management responsiveness pose serious concerns deserving attention as they shape experiences within this healthcare setting.

Restaurants

• McDonald's (0.1 miles)
• Macy's Marketplace (0.9 miles)
• Maggiano's (1.1 miles)
• The Cheesecake Factory (1.1 miles)
• Shake Shack (1.2 miles)
• Chick-Fil-A (1.5 miles)
• Greek Islander Restaurant (1.9 miles)

Pharmacies

• Walgreens (0.9 miles)
• Walgreens (2.2 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.4 miles)
• Walgreens (3.7 miles)
• Walgreens (3.7 miles)

Cafes

• Starbucks (1 miles)
• Qahwah House (2 miles)
• Starbucks (7.4 miles)
• Starbucks (7.5 miles)
• Starbucks (7.6 miles)

Theaters

• AMC Oakbrook Center 12 (1 miles)
• AMC DINE-IN Yorktown 18 (1.7 miles)
• Addison Cinema Addison, Il (7.3 miles)
• Cinemark (7.6 miles)

Parks

• Du Page Forest Preserve Dog Park (1.6 miles)
• Newton Park (4.5 miles)
• Berens Park (4.7 miles)
• Norfolk Park (5.1 miles)
• McCollum Park (6.1 miles)
• Briar Knoll Park (6.6 miles)
• Seven Gables Park (7.1 miles)

Physicians

• Dupage Medical Group (2.1 miles)
• Salt Creek Medical Imaging (2.2 miles)
• Dupage Medical Group (5.5 miles)
• Loyola Medicine Burr Ridge (6.8 miles)
• All Star Pediatrics (7 miles)
• Wheaton Eye Clinic (7.4 miles)
• Dupage Medical Group (7.9 miles)

Hospitals

• Edward-Elmhurst Health Center (3.3 miles)
• DuPage Medical Center (5.3 miles)
• Building 217, Hines VA Hospital (6.7 miles)
• Edward Hines, Jr Veterans Hospital (6.7 miles)
• Loyola Outpatient Center (7.1 miles)
• Loyola University Medical Center (7.1 miles)
• Loyola Medicine Transport (7.7 miles)

Transportation

• Metra (3.6 miles)
• Metra (4.1 miles)
• Metra - Downers Grove Main Street (4.2 miles)
• Metra (5 miles)
• Metra Train Station (5.2 miles)

Places of Worship

• St Andrews Episcopal Church (4.1 miles)
• College Church (6.8 miles)