Lifecare Home Solutions, Inc.

Pros

• The facility itself is wonderful.
• The caregivers who provide the showers are nice, friendly, and care about her safety.
• The caregivers do an excellent job.
• Latress is amazing, always available to answer questions, and very caring.
• This is a wonderful organization.
• The company does not charge as much as other companies for these services.

Cons

• Advent has been absolutely terrible since the mother began using their services.
• The scheduling and billing discussions were unresponsive and the staff seemed disinterested.
• There are constant no-shows on scheduled shower dates, leaving the mother without showers for days.
• The company charges at the beginning of the month for services to be rendered later, effectively paying for unperformed work.
• Billing errors led to overdrafts with no apology or accountability.
• Advent has lost the mother's clothes twice, and resolutions have been lacking or dismissive.
• There are concerns about medication management and wrong medications being assigned.
• One reviewer called the company the worst ever and said they would never pay for services again.

Review

From the moment my mother began using Advent for showering and laundry at her assisted living facility, it became clear that there was a serious disconnect between the promise of helpful, reliable care and the daily reality of their service. The facility itself is wonderful, and the caregivers who actually come to her room are often friendly and attentive, but Advent as an organization has caused enough repeated problems to make it hard to continue recommending them in good conscience. The friction starts with the basics - scheduling, communication, and billing - and then spirals into missed visits, lost clothing, and a pattern of accountability that never seems to come with a real resolution.

The first touchpoint set a troubling tone. When I called to set up shower times and to understand the laundry schedule and billing, the person on the line seemed disengaged, even bored, and I felt like my questions were being dodged rather than answered. They yawned throughout the call, and I had to repeat questions just to get even the most minimal information. It was a clear signal that we might be dealing with more than a minor inefficiency, but I chose to give the benefit of the doubt because I recognized that the staff at the facility is busy and that under-staffing can complicate things.

A few days later, after a scheduled date for the first visit passed with no one showing up, I received a call from the same staff member to set up the schedule again - as if we had never spoken and as if this was a new problem. It felt like a symptom of a broader disconnect between scheduling promises and actual execution. I tried to be understanding about the workload and the reality of staffing, but the pattern persisted. The lack of reliability in showing up for the scheduled visits created ongoing disruption to my mother's routine and added stress for everyone involved.

Billing soon became a more acute source of frustration. My mother was charged on a day different from what I had been told, and that discrepancy led to her bank account overdrafting. There was no apology, no ownership taken by Advent, and no immediate fix offered. It set a troubling precedent: even when the service session didn't occur, charges still appeared. The issues didn't stop there. Every month since January, there have been repeated no-shows - often two or three times in a month. The consequence is that my mother ends up going days without a shower, even though she has already paid for the month in advance. The sense that you are paying ahead for services that are not rendered is deeply aggravating and frankly unacceptable.

To complicate matters further, there have been incidents where Advent reportedly lost my mother's clothes on more than one occasion. In both cases, Advent didn't own the problem or offer a prompt, meaningful resolution. The company's response was to brush off the issue and leave us to chase down answers, which only added to the frustration and concern. The repeated need to intervene personally to ensure basic care and accountability became exhausting and demoralizing. It's hard enough managing care for a loved one without having to police a service that should be dependable by default.

There are also ominous hints about medication management. My mother has heard from others at her living community that Advent is responsible for medication assignments and administration, and there are reports of wrong medications being prescribed or dispensed. While this review is focused on the shower and laundry services we've experienced, the mention of medication concerns underscores a larger fear: when safety-critical tasks are in someone else's hands, the margins for error are unacceptably wide. Given these concerns, the prospect of Advent overseeing anything as essential as medication management would be alarming for any family.

Amid the criticisms, there are faint glimmers of relief in a few places. The people who actually provide the showers are described as nice and caring, and the overall cost compared to other providers is noted as more affordable. In particular, a staff member at the Concord building - named Latress by one commenter - receives repeated praise for being accessible, responsive, and genuinely compassionate. She is described as someone who is always available to answer questions and who brings a level of care that feels real and reassuring. The caregivers who do the hands-on work are thus seen as a positive counterpoint to the broader organizational failures, and that contrast highlights where the problem lies: the disconnect between frontline care and the administrative backbone.

Despite those positive anecdotes about individual caregivers, the overarching sentiment remains clear: the system around Advent's service delivery is plagued by mismanagement, inconsistent scheduling, and billing practices that undermine trust. The recurring pattern of no-shows, the persistent billing discrepancies, and the repeated need for personal oversight from family members all contribute to a growing sense that Advent may not be the best choice for families seeking reliable, steady care for a loved one. The contrast between the caring, capable caregivers and the frustrating administrative experience is striking and hard to reconcile.

In the end, the message that comes through most strongly is caution. The facility itself is exceptional, and the caregivers who come to care for my mother can be wonderful and professional. Yet Advent's inconsistencies - the missed visits, the upfront charges for unprovided services, the unresolved lost items, and the general lack of accountability - collectively undermine the trust I would want to place in any home-care partner. For families who can avoid Advent, doing so seems prudent. If you do work with Advent, be prepared to monitor every detail closely, advocate vigorously for timely service, and not rely on promises alone. And if you have a staff member like Latress at the Concord location, you've found a beacon of what good care can look like - someone who makes the day-to-day realities of caregiving a little less overwhelming amid a broader pattern of organizational challenges.

Located in Oakbrook Terrace, Illinois, this area offers a convenient and diverse range of amenities for seniors looking to settle down. With a variety of restaurants ranging from fast food chains like McDonald's and Chick-Fil-A to upscale options like Maggiano's and The Cheesecake Factory, there is something to satisfy every palate. Additionally, several pharmacies such as Walgreens and CVS are within easy reach for any medical needs. For leisure activities, residents can enjoy a selection of cafes including Starbucks, as well as theaters like AMC Oakbrook Center 12 and AMC DINE-IN Yorktown 18. Nature enthusiasts will appreciate the nearby parks like Du Page Forest Preserve Dog Park and Newton Park for outdoor recreation. For healthcare needs, there are several reputable medical centers in the vicinity including Edward-Elmhurst Health Center and Loyola University Medical Center. Lastly, places of worship such as St Andrews Episcopal Church and College Church provide spiritual support for those seeking a religious community. Overall, this part of Oakbrook Terrace offers a well-rounded lifestyle with all essential amenities within easy access for seniors looking for a comfortable living environment.

Restaurants

• McDonald's (0.4 miles)
• Macy's Marketplace (1 miles)
• Maggiano's (1.1 miles)
• The Cheesecake Factory (1.2 miles)
• Shake Shack (1.2 miles)
• Chick-Fil-A (1.6 miles)
• Greek Islander Restaurant (1.8 miles)

Pharmacies

• Walgreens (0.6 miles)
• Walgreens (2.1 miles)
• Walgreens (3 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.5 miles)
• Walgreens (3.6 miles)
• Walgreens (3.7 miles)

Cafes

• Starbucks (0.7 miles)
• Qahwah House (1.9 miles)
• Starbucks (7.2 miles)
• Starbucks (7.4 miles)
• Starbucks (7.6 miles)

Theaters

• AMC Oakbrook Center 12 (1 miles)
• AMC DINE-IN Yorktown 18 (1.7 miles)
• Addison Cinema Addison, Il (7 miles)
• Cinemark (7.7 miles)

Parks

• Du Page Forest Preserve Dog Park (1.9 miles)
• Newton Park (4.4 miles)
• Berens Park (4.4 miles)
• Norfolk Park (5.1 miles)
• McCollum Park (6.3 miles)
• Briar Knoll Park (6.5 miles)
• Seven Gables Park (7.1 miles)

Physicians

• Dupage Medical Group (2 miles)
• Salt Creek Medical Imaging (2.4 miles)
• Dupage Medical Group (5.3 miles)
• Loyola Medicine Burr Ridge (7.1 miles)
• Wheaton Eye Clinic (7.2 miles)
• All Star Pediatrics (7.3 miles)
• Dupage Medical Group (8.1 miles)

Transportation

• Metra (3.4 miles)
• Metra (4.3 miles)
• Metra - Downers Grove Main Street (4.4 miles)
• Metra Train Station (5 miles)
• Metra (5.2 miles)

Hospitals

• Edward-Elmhurst Health Center (3.5 miles)
• DuPage Medical Center (5.4 miles)
• Building 217, Hines VA Hospital (6.8 miles)
• Edward Hines, Jr Veterans Hospital (6.8 miles)
• Loyola Outpatient Center (7.1 miles)
• Loyola University Medical Center (7.1 miles)
• Loyola Medicine Transport (7.6 miles)

Places of Worship

• St Andrews Episcopal Church (4.3 miles)
• College Church (6.7 miles)