Chateau Nursing & Rehab Center

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  • Interior

    A spacious lobby featuring a grand staircase, elegantly designed with wooden railings and a stunning chandelier above.

  • Building

    A two-story building with an American flag, surrounded by landscaped gardens and a paved driveway.

  • Bedroom

    A cozy hospital room featuring a single bed, modern decor, and warm lighting.

  • Dining

    A modern dining area featuring a minimalist design with black and white tiled flooring.

  • Lighting

    A beautifully designed lobby featuring an elegant staircase and modern lighting.

  • Artwork

    A modern and stylish beauty salon featuring sleek white furniture and elegant decor.

  • Natural Light

    A spacious library interior featuring wooden bookshelves and abundant natural light from skylights.

  • Lounge

    A cozy lounge area featuring comfortable chairs, a small table, and a bookshelf filled with books.

  • Physical Therapy

    A well-equipped therapy room featuring rehabilitation equipment and a calm atmosphere for physical therapy sessions.

Chateau Nursing & Rehab Center

7050 Madison Street, Willowbrook, IL 60521

For more information about senior living options: (844) 490-3973

4 from 68 reviews
5 stars
46
4 stars
5
3 stars
3
2 stars
2
1 stars
12

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    Overall Review of Chateau Nursing & Rehab Center

    Pros

    • pro The facility is described as great, professional, friendly, and very clean.
    • pro The staff are praised for being professional, nice, and friendly.
    • pro The therapists are noted as professional and patient, with kindness and persistence helping during difficult times.
    • pro The rehab team is described as the most patient, kind, and encouraging group.
    • pro The facility offers a family-like atmosphere with excellent care.
    • pro Nurses and therapists are thanked for delivering wonderful care and for taking time to discuss options for well-being.
    • pro The administrator is praised for actively visiting residents and showing genuine care.
    • pro The care teams are described as great, providing excellent care to patients.
    • pro Several staff members (e.g., Jasmine, Rose, Jessica, Lina, Andrea, Tiana, Sharon) are singled out for excellence in caretaking.
    • pro The facility is described as caring and kind, with a welcoming environment.

    Cons

    • pro They claim the staff are mean and understaffed, with CNAs paid the same as activity aides, leading to neglect such as residents sitting in urine.
    • pro They report 30 falls in December 2024 with no corrective action taken.
    • pro They say residents in the dementia unit are trapped in the dining room due to insufficient staffing and are heavily overmedicated to keep them asleep.
    • pro They describe unprofessional conduct by some CNAs, including foul language around residents and families and complaining rather than doing their jobs.
    • pro They criticize admissions and communications, noting documents were not acknowledged and calls or emails went unanswered.
    • pro They recount poor family communication about emergencies or deaths, including not being informed promptly when a loved one passed and lack of timely updates from staff.

    Review

    The collection of experiences at Chateau Nursing and Rehabilitation Center (sometimes referred to as Chateau Center or Ch?teau of Willowbrook) reveals a facility that many families regard as warm, clean, and capable, while also drawing caution from a subset of reviews that raise serious concerns. Across the board there is a strong sense of a professional and friendly environment, with many residents benefiting from attentive caregivers, welcoming reception, and a layout that supports comfort and accessibility. Several reviewers repeatedly describe the place as very clean, well run, and staffed by people who genuinely care about the well-being of residents.

    A prominent thread in the praise centers on compassionate staff and effective therapy teams. Multiple reviews laud therapists and nurses for being patient, encouraging, and knowledgeable. Families repeatedly emphasize the kindness and persistence of caregivers, whether in acute rehabilitation, post-hospital care, or ongoing nursing support. Names such as Shamone, Darren, Leticia, Jasmine, Maria, Elizabeth, Nisha, Jessica, Tiffany, Rose, Lina, Andrea, Tiana, and Sharon recur in positive recaps of caretaking excellence. Some reviewers note a true family feel: nurses and therapists who take time to explain plans, answer questions, and partner with families to support a loved one's well-being. The facility's dedicated amenities - an ice cream shop, a hairdresser, and even a bird cage on the first floor - are cited as pleasant, contributing to a welcoming atmosphere that many families associate with quality care.

    In the realm of hospice and rehabilitation, several accounts stand out for their warmth and effectiveness. A hospice chaplain member speaks highly of the staff across multiple facilities and describes Chateau as consistently caring, with residents themselves speaking positively about their experiences. In rehab-focused reviews, families of children and adults alike report progress and encouragement: one reviewer describes their son's progress with walking as a result of the staff's patience and guidance, to the point of tears of relief and joy. Another account highlights the reassurance a family felt when a patient, previously doubted to progress, regained mobility with staff support. Taken together, these narratives portray a center where physical therapy, compassionate interaction, and a supportive team can make a meaningful difference in a resident's daily life and outlook.

    Yet the set of reviews also contains substantial concerns that cannot be ignored. A particularly critical review details admission communication failures, describing repeated calls and emails that went unanswered and a lack of confirmation about receiving sensitive documents. The reviewer stresses that despite an initially positive impression from a tour, the absence of clear communication during the admission process speaks volumes about the facility's administrative responsiveness. This tension between strong front-line care and inconsistent administrative communication appears repeatedly in the broader discussion of the center.

    More troubling and specific criticisms focus on dementia care and safety. One review warns prospective families not to place loved ones with dementia there, citing under-staffing, insufficient supervision, and reports of over-medication to manage behavior, which allegedly leads to residents sitting in chairs or being confined in dining areas for extended periods. The same account alleges unprofessional language among some CNAs, loudness and complaints directed at workload, and sanitation concerns - such as wet, smelly bedding left in hall carts - that undermine the facility's cleanliness and safety standards. Taken together, these comments paint a picture of a dementia unit where safety and dignity may be at risk if staffing and monitoring are not adequately addressed.

    End-of-life communications added another layer of concern in the reviews. One family recounts a painful experience around a loved one's passing, noting that they were not informed promptly and that hospice communications and hospital admission details were mishandled. The frustration centers on delayed updates, unclear processes, and a feeling of being out of the loop at a moment when clear, compassionate communication matters most. This personal account underscores the importance of timely, transparent, and respectful conversations with families during critical transitions.

    Despite these intense criticisms, there are consistent endorsements of administrator engagement and a broad sense of pride in the center's culture. A reviewer highlights a moment when the administrator was observed visiting and speaking with residents, which stood out as an unusual but impactful sign of active leadership. Other testimonials emphasize how well the care teams work together and how the overall facility atmosphere - cleanliness, organization, and a positive, patient-centered approach - contributes to a favorable impression for most families and visitors. In several notes, families express gratitude for the general care quality and the meaningful interactions they experienced during visits and in daily routines.

    Overall, the narratives depict Chateau Nursing and Rehabilitation Center as a place with significant strengths and meaningful rewards for families who find a good match with the staff and with the facility's approach to rehab and hospice care. The positive experiences - cleanliness, kindness, patient staff, tangible progress in rehabilitation, and a family-like atmosphere - contrast with serious cautions about dementia care, staffing, medication practices, and administrative communication. For families considering this community, the accounts suggest carefully weighing the consistently strong, people-centered care and welcoming environment against the potential risks flagged in the more critical reviews, especially for residents with dementia or complex, ongoing communication needs.

    Features

    Housing

    • 150 resident community capacity 150 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Chicago Midway (10 miles away) Chicago Midway (10 miles away)
    • Chicago O'Hare International (15 miles away) Chicago O'Hare International (15 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Chateau Nursing & Rehab Center in Willowbrook, IL is a vibrant and welcoming assisted living community that offers a wide range of amenities and services to ensure the comfort and well-being of its residents.

    For those who love to pamper themselves, there is a beauty salon available on-site where residents can get haircuts, manicures, and other beauty services. Each resident can enjoy their favorite shows or movies with the cable or satellite TV provided in their rooms. Community-operated transportation is also available for residents who need assistance getting around town.

    The center boasts a computer center where residents can stay connected with loved ones through email or social media. Meals are served in a spacious dining room, offering restaurant-style dining experiences with nutritious and delicious food prepared by professional chefs. Residents have the option to dine with friends or enjoy private meals in their fully furnished rooms.

    To promote an active lifestyle, Chateau Nursing & Rehab Center provides various recreational facilities. A fitness room is available for exercise enthusiasts to stay fit and healthy. The gaming room offers opportunities for friendly competition and amusement. Outdoor spaces including gardens provide peaceful retreats for relaxation and enjoying nature.

    Residents' living arrangements are well taken care of, as housekeeping services are provided regularly. Each resident has a private bathroom for their convenience. The center also assists with move-in coordination to make transitioning into the community smooth and hassle-free.

    To cater to residents' intellectual needs, there is a small library where individuals can indulge in reading and gain knowledge on various topics of interest. There is also Wi-Fi/high-speed internet access throughout the premises for staying connected digitally.

    In terms of care services, Chateau Nursing & Rehab Center offers 24-hour call system and supervision to address any emergency needs promptly. Trained staff members provide assistance with activities of daily living such as bathing, dressing, and transfers when needed. Medication management ensures that residents receive their medications on time while adhering to individual requirements. A mental wellness program is in place to support residents' emotional well-being.

    Special dietary restrictions are accommodated, and residents can enjoy meals tailored to their needs. The center also assists with transportation arrangements, including non-medical transportation and transportation to doctors' appointments.

    Residents can fill their days with a variety of activities and outings planned by the community. Concierge services are available to assist with any additional needs or requests. Regular fitness programs help residents maintain an active lifestyle. Planned day trips provide opportunities for exploration and new experiences. Resident-run activities encourage socialization and participation within the community. Scheduled daily activities ensure that there is always something enjoyable for everyone.

    Chateau Nursing & Rehab Center is conveniently located near several amenities and services that enhance the quality of life for its residents. Parks, pharmacies, physicians, restaurants, transportation options, places of worship, and hospitals are all within close proximity.

    Overall, Chateau Nursing & Rehab Center offers a comfortable and supportive environment where residents can thrive physically, mentally, and socially while enjoying a range of amenities and services tailored to their needs.

    Nearby Places of Interest

    Pharmacies

    • Walgreens (0.2 miles)
    • Walgreens (2.1 miles)
    • Walgreens (2.6 miles)
    • Walgreens (2.6 miles)
    • Walmart Pharmacy (3.3 miles)
    • Mariano's Western Springs (3.8 miles)
    • Walgreens (3.9 miles)

    Restaurants

    • Chick-Fil-A (0.3 miles)
    • Portillo's (0.4 miles)
    • Denny's (0.9 miles)
    • Dell Rhea's Chicken Basket (1.1 miles)
    • McDonald's (1.5 miles)
    • McDonald's (2 miles)
    • The Country House (2.1 miles)

    Physicians

    • Loyola Medicine Burr Ridge (1.2 miles)
    • All Star Pediatrics (2.9 miles)
    • Salt Creek Medical Imaging (4.2 miles)
    • Dupage Medical Group (5.9 miles)
    • Dupage Medical Group (7.3 miles)
    • Bolingbrook Family Medicine (9 miles)

    Transportation

    • Metra (3.2 miles)
    • Metra - Downers Grove Main Street (4.5 miles)
    • Metra (5.7 miles)

    Parks

    • McCollum Park (3.6 miles)
    • Waterfall Glen Forest Preserve (3.7 miles)
    • Meyer Woods Park (4 miles)
    • Du Page Forest Preserve Dog Park (4.8 miles)
    • The Forge: Lemont Quarries (5.9 miles)
    • Norfolk Park (8.1 miles)
    • Wentworth Park (8.4 miles)

    Hospitals

    • Edward-Elmhurst Health Center (4.1 miles)
    • DuPage Medical Center (7.1 miles)
    • Building 217, Hines VA Hospital (8.1 miles)
    • Edward Hines, Jr Veterans Hospital (8.2 miles)
    • Loyola Outpatient Center (8.4 miles)
    • Loyola University Medical Center (8.7 miles)
    • MacNeal Hospital (8.9 miles)

    Places of Worship

    • St Andrews Episcopal Church (4.7 miles)
    • Mosque Foundation (7.4 miles)
    • Palos Islamic Center (9 miles)

    Cafes

    • Panera Bread (5.7 miles)
    • Starbucks (5.9 miles)
    • Starbucks (6.9 miles)
    • Starbucks (7.3 miles)
    • Qahwah House (7.8 miles)
    • Starbucks (8.4 miles)

    Theaters

    • AMC Oakbrook Center 12 (6.4 miles)
    • AMC DINE-IN Yorktown 18 (6.4 miles)
    • Cinemark (6.9 miles)

    Frequently Asked Questions

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